Good customer relationships can determine success or failure for the business.

All of them

Technical Manager

Project Manager

CFD

BPMN

DFD

FALSE

BPMN

CFD

All of them

Output devices allow the computer to interact with the outside world. But input devices doesn't

There is no difference

One is software, the other is hardware

Interview stakeholders about the business objectives 

Analyze forms used in the process

Follow people around as they do their jobs

People, Process, Technology

All of them

Business, Technology, Quality

Application

Software

User Interface

Chief Function Director

Chief Functional Director

Cross Function Diagram

E-commerce

All of them

CRM

OLAP

Dashboards

Reporting

Waterfall

Agile

Spiral

All of them

Programming logic

Continuous Improvement

Can be delivered over a digital network

Costs of delivery over the Internet very low

Pricing highly variable

Business Manager

All of them

Technical Manager