What does CRM system use for?

All of them

Technical Manager

Project Manager

FALSE

Business Manager

All of them

Technical Manager

Database Administrator

Computer Operator

Help Desk Administrator

Vinton Cerf

Nicholas Carr

Al Gore

FALSE

Waterfall

Agile

Spiral

All of them

Programming logic

Continuous Improvement

People use IS

People Run / Operate Is

PEOPLE BUILD / Maintain IS

Can be delivered over a digital network

Costs of delivery over the Internet very low

Pricing highly variable

In ERP system, data is collected from many divisions of firm

ERP system contributes to build fluent information pipepline in organization

ERP system enables sharing data through business processes

OLAP

Dashboards

Reporting

None of them

Quality viewpoint

Resources viewpoint

Online Advertising

Database Programming

Word processing, PowerPoint, Spreadsheets

Application

Software

User Interface