Which is key feature of CRM defined as building customer loyalty?

All of them

Technical Manager

Project Manager

BPMN

CFD

All of them

CFD

BPMN

DFD

FALSE

Interview stakeholders about the business objectives 

Analyze forms used in the process

Follow people around as they do their jobs

Output devices allow the computer to interact with the outside world. But input devices doesn't

There is no difference

One is software, the other is hardware

Chief Function Director

Chief Functional Director

Cross Function Diagram

Application

Software

User Interface

All of them

Programming logic

Continuous Improvement

People, Process, Technology

All of them

Business, Technology, Quality

E-commerce

All of them

CRM

Waterfall

Agile

Spiral

Can be delivered over a digital network

Costs of delivery over the Internet very low

Pricing highly variable

OLAP

Dashboards

Reporting

Online Advertising

Database Programming

Word processing, PowerPoint, Spreadsheets