Which is key feature of CRM defined as building customer loyalty?

All of them

Technical Manager

Project Manager

FALSE

Business Manager

All of them

Technical Manager

Database Administrator

Computer Operator

Help Desk Administrator

FALSE

Waterfall

Agile

Spiral

Vinton Cerf

Nicholas Carr

Al Gore

All of them

Programming logic

Continuous Improvement

Can be delivered over a digital network

Costs of delivery over the Internet very low

Pricing highly variable

OLAP

Dashboards

Reporting

Online Advertising

Database Programming

Word processing, PowerPoint, Spreadsheets

Application

Software

User Interface

People, Process, Data

Hardware, System, Process

People, Policies, Technology

Macs are outselling pc

Mainframes Were The Beginning of Computing

Apple ipad

People use IS

People Run / Operate Is

PEOPLE BUILD / Maintain IS