With CRM software, company can analyze and identify trends and customer's needs.

BPMN

CFD

All of them

CFD

BPMN

DFD

Application

Software

User Interface

All of them

Technical Manager

Project Manager

FALSE

E-commerce

All of them

CRM

Interview stakeholders about the business objectives 

Analyze forms used in the process

Follow people around as they do their jobs

People, Process, Technology

All of them

Business, Technology, Quality

Output devices allow the computer to interact with the outside world. But input devices doesn't

There is no difference

One is software, the other is hardware

Chief Function Director

Chief Functional Director

Cross Function Diagram

All of them

Programming logic

Continuous Improvement

OLAP

Dashboards

Reporting

People, Policies, Technology

People, Process, Data

Hardware, System, Process

TRUE

Online Advertising

Database Programming

Word processing, PowerPoint, Spreadsheets