Bài kiểm tra speaking - Speaking level 1 | Trường Đại Học Duy Tân

Nhóm 8
Trần Gia Bảo – 25212105942 ( Nhóm trưởng )
Nguyễn Văn Tuấn – 25212117103 Lê Hữu Nhật Khoa – 2252 Lê Võ Minh Thư - 4857 Bài làm 1.
Good morning Mr. James Smith. My name is Khoa. I’m calling from the taxi
company(khom pờ nì ) . I’m returning ( rì thơ ning ) your call a moment ago. We are
really sorry for this incident ( in sơ đình ). The reason for this problem (pờ ráp lùm ) is
bad weather (we đờ ), and I guess ( gets) there must have been a problem in our
service( sơ vẹt s ) ) system ( sít thâm ), we are trying to fix this problem. I totally
understand the inconvenience (in khuân ve ni ìnhs ) we have caused (kho z ) you. We’d
be willing to provide ( pợt vaid ) you with a voucher ( vao chờ ) so that you can get 50% (
phơ sen t) off when you use our service ( sơ vẹt s ) next time. Thank you for your calling,
and once again, my name is Khoa, we are really sorry for this issue (ít siu ) . Hope to see you again. 2.
Hello, Steven Brown. My name is Tuan. I am the manager ( men nờ chờ ) of the
company (khom pờ nì ) . I'm returning ( rì thơ ning ) your call this morning. We really
apologize ( ơ bo lơ choi ) for this inconvenience (in khuân ve ni ìnhs ). The cause (kho s)
of this problem (pờ ráp lùm ) is that one of our employees ( em phờ loi i ) made a
mistake during the delivery ( đì li vờ rì ) process ( pra sét s ). So now all we can do for
you is we will send someone in to check and collect the defective ( đì phét tịt v ) package
( pa kịt ) and deliver ( đơ lét vờ ) the correct ( khơ rẹt t ) package ( pa kịt ) to you. We
will fix this problem (pờ ráp lùm ) . Thank you for calling, and again my name is
Nguyen Van Tuan, we really apologize for this matter. Hope to see you again. 3.
Hello Laura. My name is Tran Gia Bao. I'm calling from the ABC bank. I'm returning ( rì
thơ ning ) your call a moment ago. we really apologize for the inconvenience (in khuân
ve ni ìnhs ). The reason for this problem (pờ ráp lùm ) is because a customer smashed (sờ
mát t ) it when it failed to withdraw (with draa) money. So now, all we could do for you
that is you should go to a nearby ATM and withdraw money. if not, please wait for at
least 1 day so we can fix it. Thank you for your calling, and once again, my name is Tran
Gia Bao, we really apologize for this issue. Hope to see you again. 4.
Hello, Tim Baker. My name is Jay. I’m in the Thai restaurant( rét tơ ron). I’m returning
( rì thơ ning) your call this morning. We would like to apologize for you waiting too long
for your order in the restaurant. This reason for this problem (pờ ráp lùm ) is oder staff
is a new employee and the restaurant was very crowded ( rao đệch ) at that time.We are
very sorry for this issue. That's why we'll give you a 50% ( phơ sen t) off code when you
next visit our restaurant. Yes, my name is Jay from Thai restaurant. Thank you for your
calling and once again, we are really sorry about this issue. Hope to see you again. 5.
Hello Mrs. Young. My name is Tran Gia Bao. I'm calling from the position (pơ zi sình )
of an electronic store employee. I'm returning ( rì thơ ning) your call a moment ago. We
really apologize for the inconvenience (in khuân ve ni ìnhs ) . The reason for this problem
(pờ ráp lùm ) is the recent ( ri sèn t ) weather often rains, so the paper is wet. So now, I
think you should give us a few minutes so we can fix it. We will preserve ( with zơ v )the
paper by placing ( lay sìng ) it in a moisture-proof (moi chợt riu s ) plastic bag so that the
next time you do not have to have this problem again. Thank you for your calling, and
once again, my name is Tran Gia Bao, we really apologize for this issue. Hope to see you again.