lOMoAR cPSD| 45438797 1.
Which of the following statements is true regarding job rotation? - It decreases productivity. 2.
Carlos is upset because his boss gave him work to finish over the
weekend. It is Friday. Which of the following will least help Carlos lift his spirits?
- playing video games with his friends
3. Attribution theory uses three factors to determine if a person's behavior
is caused internally or externally. One of these three factors is consensus. It indicates if ________.
- everyone who faces a similar situation responds in the same way 4.
Erin works at a software company, in charge of the help desk.
After being yelled at by a customer about the state of her company's
software, she becomes angry, and has to take a short break to calm
down. What makes her anger an emotion, rather than a mood? - It has a contextual stimulus. 5.
Which of the following statements best describes the traits of
people having a proactive personality?
- They identify opportunities, show initiative, take action, and persevere
until meaningful change occurs. 6.
As compared to individual work, teamwork ________. - takes more time 7.
An advantage of the ________ plan is that benefits accrue to
groups of workers, high-performing workers pressure weaker
performers to work harder, improving performance for the group as a whole. - gainsharing 8.
Kathryn expresses her anger against her supervisor for denying
her a well-deserved promotion. Which of the following terms best
describes the intense feelings that she directs at him? - emotions 9.
Which of the following statements is true regarding a contrast
effect? - A person appears more appealing than normal when compared
with a person of less appeal due to the contrast effect. lOMoAR cPSD| 45438797
10. With reference to the team effectiveness model, which of the
following is one of the key components of an effective team, included
under the category of contextual factors? - climate of trust
11. When your work group disagrees, the disagreements usually
concern how the group's work should be accomplished. The type of
conflict experienced by your group is ________. - process conflict
12. Marilyn is a very driven person who seeks to push ideas forward
to keep people on their toes; however, she also has a problem with
stepping on peoples’ toes and being overly critical of others. Marilyn
probably has high ________ and low ________.
- conscientiousness; emotional stability
13. In case of distributive bargaining, the ________ point marks the
lowest outcome that is acceptable–the point below which the party
would break off negotiations rather than accept a less favorable settlement. - resistance
14. According to the two-factor theory, ________ is a motivating factor. - responsibility
15. ________ bargaining is negotiation that seeks to divide a "fixed pie." - Distributive
16. ________ occurs when people within organizations use whatever
influence they can to taint the facts to support their goals and interests. - Politicking
17. ________ focuses on the study of people in relation to their social environment. - Sociology
18. Which of the following statements is true according to McClellan's theory of needs?
- Best managers tend to have a high need for power.
19. Managers at Precision Technologies, a custom-machine shop in
Indiana, train workers on all the company's equipment so they can move
around as needed in response to incoming orders. Based on this
information, which of the following methods is most likely being used by Precision Technologies? - job rotation lOMoAR cPSD| 45438797
20. When Adriana is told that her dog has been killed by a car, her eyes
widen in disbelief and tears begin to stream down her face. Later that day
she is able to laugh and talk about the fun times she had with her dog.
What is one of the reasons that Adriana's reaction can be categorized as an emotion?
- It is accompanied by facial expressions.
21. Which of the following terms refers to the process by which an
individual's desire for acceptance by the group and the pressure by the
group on individual members to match its standards results in a change in
individual attitudes and behaviors? - conformity
22. Jasmine wants to become head of her department. Although she
will be greatly compensated if she achieves this aim and will gain control
over many subordinates, the main reason she is pursuing this position is
that she thinks she can do the job better than anyone else and wants
people to know this. According to the McClellan's theory of needs, which
of the following needs primarily drives Jasmine in this case? - the need for achievement
23. Samantha is an emergency medical technician. Yesterday, due to an
emergency, she was called to a house where a man suffered a heart attack.
She was able to resuscitate the man, and while her colleagues were
transporting him to the ambulance, she spent 10 minutes calming the 12-
year-old daughter, who was home alone with the father at that time.
Based on this description, it's safe to say that Samantha's job is high in ________. - task significance
24. Irma does not agree with the standard operating procedures adapted
for the new project.However, she discusses the items with the team and
comes to know that she was in the minority. She has, therefore, decided to
accept the new procedures to maintain smooth operations within the
team. This type of intention is called ________. - accommodating
25. Which of the following statements is true regarding effectiveness of
power tactics in different countries?
- In Israel, perception of organizational politics relates to decreased job satisfaction. lOMoAR cPSD| 45438797
26. Which of the following is the last step in the Kotter's eight-step plan for implementing change?
- Reinforce the changes by demonstrating the relationship between new
behaviors and organizational success.
27. Which of the following is an example of deep acting?
- David invites a co-worker that he doesn't like to lunch, in the hope of getting to know him better.
28. Jennifer has come to realize that conflict has both functional, as
well as dysfunctional, outcomes. She has observed examples of both in
her organization. Last month, Jennifer's department experienced
constructive conflict during a meeting. Which of the following is not an
outcome of this functional conflict? - group think is increased
29. Contingency theories focus on the ________ that impact leadership success. - situational variables
30. During an annual review, Michel made the following assertion:
"When I look at myself and my performance, I see that what I have
achieved is outstanding and has, not surprisingly, won me the admiration
and envy of most of my colleagues. I notice that everyone keeps talking
about me; they are all just waiting to find out what triumph I will pull off
next! In short, I don't just deserve a raise, but need one, since without me,
let's face it, the place would simply fall apart." Which of the following
personality traits best describes Michel's personality? - narcissistic
31. With reference to John Holland's personality-job fit theory, people
belonging to the realistic type will be most suitable for the job of a(n) ________. - mechanic
32. Which of the following statements accurately describes the attribution theory of leadership?
- Leadership is merely an attribution people make about other individuals.
33. Guillermo's wife was recently diagnosed with breast cancer.
Guillermo had to take a considerable amount of time off work to care
for their children, and he was late in completing his portion of a large
project. Guillermo never feared that his job was in jeopardy because lOMoAR cPSD| 45438797
of his absences or his delay in completion of work. Name the major
job attitude relative to the above stated example. - perceived organizational support
34. Laura only makes minimum wage, but she loves her job. Her
supervisor regularly compliments her and she has been chosen
employee of the month twice this year. Based on this information,
which of the following is most likely to be the reason Laura likes her job? - recognition
35. ________ refers to the tendency to be arrogant, have a grandiose
sense of self-importance, require excessive admiration, and have a
sense of entitlement. - Narcissism.
36. Consumers now meet and share information in chat rooms and blogs.
This is an example of changes in the ________. - social trends
37. According to the Big Five Model, a highly conscientious person is most likely to be ________.
- responsible, organized, dependable, and persistent
38. La-ski United is a rock group that has been around for 5 years and
have just had their first #1 hit. This band would be best described as a ________. - work team
39. The common characteristic of service jobs is that they require ________.
- substantial interaction with an organization's customers
40. In formal mentoring relationships, ________ candidates are identified
according to assessments of ________ potential. - mentor ; leadership
41. With reference to the interactionist view of conflict, conflict that
relates to the content and goals of work is called ________ conflict. - task
42. According to Douglas McGregor's Theory Y, a manager assumes that employees ________. - exercise self-direction lOMoAR cPSD| 45438797
43. Legitimate power is based on ________ in the organization. - structural position
44. Jasmine wants to become head of her department. Although she
will be greatly compensated if she achieves this aim and will gain control
over many subordinates, the main reason she is pursuing this position is
that she thinks she can do the job better than anyone else and wants
people to know this. According to the McClellan's theory of needs,
which of the following needs primarily drives Jasmine in this case? - the need for achievement
45. Studies have shown that there are some cultural differences in
negotiation styles. Negotiators of which country are reported to have less
trust in their negotiation counterparts? - India
46. Under which of the following conditions is job dissatisfaction less predictive of turnover?
- when employees are presented with unsolicited job offers
47. The important groups to which an individual belongs or hopes to
belong are known as the ________ groups. - reference
48. Which of the following steps in the Kotter's eight-step plan for
implementing change represents the "refreezing" stage in the Lewis's three-step model?
- Reinforce the changes by demonstrating the relationship between new
behaviors and organizational success.
49. Surface acting deals with ________ emotions. - displayed
50. In discussing a given set of alternatives and arriving at a solution,
group members tend to exaggerate the initial positions they hold. This
phenomenon is called ________. - groupshift