Case study 2 - ecoshop's violation of vietnam's consumer protection law môn Luật dân sự Việt Nam| Trường Đại học Luật Hà Nội

Case Study:
In 2023, a local business in Hanoi, called EcoShop, was caught selling imported products
without proper labeling and safety certifications, in violation of Vietnam’s consumer protection
and labeling laws. The products included a variety of household goods, such as cleaning products
and electrical appliances, some of which posed potential health and safety risks due to non-
compliance with safety standards.
Upon inspection, authorities found that the products were not only missing the required
Vietnamese labels, but many were also counterfeit and did not meet the required safety
standards. Under the Law on Handling Administrative Violations, the business was fined
heavily and was ordered to remove all non-compliant products from its shelves. EcoShop was
also required to issue public apologies and correct the labeling of any remaining products.
The business owner defended the violation by claiming that the products were supplied by an
overseas partner who was responsible for ensuring compliance. However, the court ruled that
EcoShop, as the seller, bore the responsibility to ensure that the products it sold complied with
Vietnamese law. In addition to fines, EcoShop was required to conduct a safety recall of the faulty products.
Multiple Choice Questions (MCQs)
1. What was the primary violation committed by EcoShop in the case study? a) Failure to pay taxes b) Selling unlicensed medicine
c) Selling products without proper labeling and safety certifications
d) Operating without a business license
2. What type of products were involved in the violation at EcoShop? a) Electronics b) Imported household goods c) Pharmaceutical drugs d) Clothing and apparel
3. What administrative penalties were imposed on EcoShop for the violation? a) A
warning and suspension of the business license
b) Fines, product recall, and removal of non-compliant products
c) Arrest of the business owner
d) Compensation to the customers
4. How did EcoShop defend itself against the charges? a) By claiming ignorance of the labeling laws
b) By arguing that their overseas supplier was responsible for compliance
c) By stating that the products were safe
d) By showing evidence of complying with another country’s laws
5. What was the court’s ruling regarding EcoShop’s defense? a) The court reduced the fines
b) The court ruled that EcoShop was responsible for ensuring compliance with Vietnamese law
c) The court dismissed the case
d) The court shifted the responsibility to the supplier True/False Questions
1. EcoShop was fined for selling imported products without proper labeling and safety certifications. True / False
2. The products sold by EcoShop were fully compliant with safety standards but lacked labels. True / False
3. EcoShop was required to recall all faulty and non-compliant products from the market. True / False
4. The court ruled that EcoShop's supplier was solely responsible for ensuring the
products’ compliance with Vietnamese law. True / False
5. In addition to paying fines, EcoShop was required to issue public apologies for
selling non-compliant products. True / False Short Answer Questions
1. What violations did EcoShop commit according to the Law on Handling Administrative Violations?
EcoShop committed violations by selling imported products without proper labeling and
safety certifications and by distributing counterfeit goods that did not meet safety standards.
2. What penalties did EcoShop face for selling products that did not meet labeling and safety requirements?
EcoShop faced fines, was ordered to remove non-compliant products, issue public apologies,
and conduct a recall of unsafe products
3. How did EcoShop defend its actions in court, and what was the outcome?
EcoShop claimed that its overseas supplier was responsible for compliance; however, the
court ruled that EcoShop was responsible for ensuring the products met Vietnamese laws.
4. What responsibilities do businesses like EcoShop have when selling imported products under Vietnamese law?
Businesses are responsible for ensuring that imported products comply with Vietnamese
labeling, safety, and certification standards, regardless of the supplier.
5. What measures were taken to address the public safety risks posed by the non- compliant products?
EcoShop was required to recall faulty products and remove non-compliant items to prevent
public health and safety risks.