CHAPTER 1- GLOSSARY
anytime,
anywhere office
An office that requires only a mobile phone and a
wireless computer
audioconferencing
Telephone "bridges" that allow two or more callers from
any location to share the same call; also called "voice
conferencing" or "teleconferencing"
blog
A Web site with journal entries, usually written by one
person, with others leaving comments
channel
The medium (such as a computer, telephone, e-mail,
letter, memo) through which a message is transmitted
collaboration
technologies
Tools that make it possible for individuals to work
together without being physically together; examples
include blogs, wikis, and other Web 2.0 tools
communication
The transmission of information and meaning from one
person or group to another
communication
skills
Reading, listening, nonverbal, speaking, and writing skills
communication
style
A cultural dimension that refers to how people in a
culture communicate and use words
context
A cultural dimension that refers to the stimuli,
environment, or ambience surrounding an event
culture
A complex system of shared values and customs
decoding
Translating a message from its symbol form into meaning
electronic
presentations
Business presentations that are projected from a laptop or
PDA or posted online
empathy
Thinking about how the receiver feels and is likely to
respond
encoding
Converting the idea of a sender into words or gestures
that convey meaning
ethnocentrism
The belief in the superiority of one's own culture; judging
others by our own values
feedback
Verbal and nonverbal responses to a transmitted message
formality
A cultural dimension that refers to the emphasis a culture
places on tradition, ceremony, and social rules
groupthink
An absence of critical thinking sometimes found in
homogeneous groups
handheld wireless
device
A lightweight, handheld smartphone that provides phone,
e-mail, Web browsing, and calendar options anywhere
there is a wireless network
high context
culture
A culture in which communicators tend to be intuitive
and contemplative
individualism
A cultural dimension that refers to an attitude of
independence and freedom from control
intranet
A company's own protected Web site used to share
insider information
low context
culture
A culture in which communicators tend to be logical,
analytical, and action-oriented
meaning
The crucial element in the communication process
multifunctional
printers
A device that serves as a copier, fax machine, scanner,
and printer
noise
Anything that disrupts the transmission of a message in
the communication process
nonterritorial
office
An office that doesn't belong to a specific person; the first
to arrive gets the best desk and the corner window
nonverbal
communication
All unwritten and unspoken messages, whether intended
or not; silent signals conveyed by body language, eye
contact, appearance, and other factors
open office
A fluid, flexible, open workspace, often with breakout
areas for impromptu meetings and digital databases
podcast
A short audio or video clip that users can either watch on
a company Web site or download and view or listen to on
their computers, MP3 players, or smartphones
presence
technology
Technology that makes it possible to locate and identify a
computing device as soon as users connect to the network
receiver
The person for whom a message is intended
sender
The person who originates a message that will be sent to
a receiver
soft skills
Essential career attributes that include the ability to
communicate, work well with others, solve problems,
make ethical decisions, and appreciate diversity
stereotype
An oversimplified behavioral pattern applied to entire
groups
teleconferencing
Telephone "bridges" that allow two or more callers from
any location to share the same call; also called
'audioconferencing' or 'voice conferencing'
time orientation
A cultural dimension that refers to how individuals
perceive and use time
tolerance
Having sympathy for and appreciating beliefs and
practices different from our own
tweet
A short message of up to 140 characters sent via Twitter
uptalk
Making declarative statements sound like questions
video phones
Phones that use advanced video compression technology
to transmit real-time audio and video so that
communicators can see each other as they collaborate
videoconferencing
Technology that allows participants to meet in special
conference rooms equipped with cameras and television
screens so that participants can see each other and interact
in real time
virtual team
A team comprised of members who are in remote
locations and who communicate almost exclusively
electronically
voice
conferencing
Telephone "bridges" that allow two or more callers from
any location to share the same call; also called
"audioconferencing" or "teleconferencing"
voice recognition
Technology that enables users to create documents, enter
data, compose and send e-mails, browse the Web, and
control the desktop by voice
VoIP
Stands for "Voice over Internet Protocol"; a technology
that allows callers to communicate using a broadband
Internet connection
Web conferencing
Technology that allows individuals, using a computer and
an Internet connection, to hold a meeting ("webinar") in
real time
webinar
An online meeting held in real time using computers and
an Internet connection
wiki
A Web site that allows multiple users to collaboratively
create and edit pages.

Preview text:

CHAPTER 1- GLOSSARY anytime,
An office that requires only a mobile phone and a anywhere office wireless computer
audioconferencing Telephone "bridges" that allow two or more callers from
any location to share the same call; also called "voice
conferencing" or "teleconferencing" blog
A Web site with journal entries, usually written by one
person, with others leaving comments channel
The medium (such as a computer, telephone, e-mail,
letter, memo) through which a message is transmitted collaboration
Tools that make it possible for individuals to work technologies
together without being physically together; examples
include blogs, wikis, and other Web 2.0 tools communication
The transmission of information and meaning from one person or group to another communication
Reading, listening, nonverbal, speaking, and writing skills skills communication
A cultural dimension that refers to how people in a style
culture communicate and use words context
A cultural dimension that refers to the stimuli,
environment, or ambience surrounding an event culture
A complex system of shared values and customs decoding
Translating a message from its symbol form into meaning electronic
Business presentations that are projected from a laptop or presentations PDA or posted online empathy
Thinking about how the receiver feels and is likely to respond encoding
Converting the idea of a sender into words or gestures that convey meaning ethnocentrism
The belief in the superiority of one's own culture; judging others by our own values feedback
Verbal and nonverbal responses to a transmitted message formality
A cultural dimension that refers to the emphasis a culture
places on tradition, ceremony, and social rules groupthink
An absence of critical thinking sometimes found in homogeneous groups
handheld wireless A lightweight, handheld smartphone that provides phone, device
e-mail, Web browsing, and calendar options anywhere there is a wireless network high context
A culture in which communicators tend to be intuitive culture and contemplative individualism
A cultural dimension that refers to an attitude of
independence and freedom from control intranet
A company's own protected Web site used to share insider information low context
A culture in which communicators tend to be logical, culture
analytical, and action-oriented meaning
The crucial element in the communication process multifunctional
A device that serves as a copier, fax machine, scanner, printers and printer noise
Anything that disrupts the transmission of a message in the communication process nonterritorial
An office that doesn't belong to a specific person; the first office
to arrive gets the best desk and the corner window nonverbal
All unwritten and unspoken messages, whether intended communication
or not; silent signals conveyed by body language, eye
contact, appearance, and other factors open office
A fluid, flexible, open workspace, often with breakout
areas for impromptu meetings and digital databases podcast
A short audio or video clip that users can either watch on
a company Web site or download and view or listen to on
their computers, MP3 players, or smartphones presence
Technology that makes it possible to locate and identify a technology
computing device as soon as users connect to the network receiver
The person for whom a message is intended sender
The person who originates a message that will be sent to a receiver soft skills
Essential career attributes that include the ability to
communicate, work well with others, solve problems,
make ethical decisions, and appreciate diversity stereotype
An oversimplified behavioral pattern applied to entire groups
teleconferencing Telephone "bridges" that allow two or more callers from
any location to share the same call; also called
'audioconferencing' or 'voice conferencing'
time orientation A cultural dimension that refers to how individuals perceive and use time tolerance
Having sympathy for and appreciating beliefs and
practices different from our own tweet
A short message of up to 140 characters sent via Twitter uptalk
Making declarative statements sound like questions video phones
Phones that use advanced video compression technology
to transmit real-time audio and video so that
communicators can see each other as they collaborate
videoconferencing Technology that allows participants to meet in special
conference rooms equipped with cameras and television
screens so that participants can see each other and interact in real time virtual team
A team comprised of members who are in remote
locations and who communicate almost exclusively electronically voice
Telephone "bridges" that allow two or more callers from conferencing
any location to share the same call; also called
"audioconferencing" or "teleconferencing"
voice recognition Technology that enables users to create documents, enter
data, compose and send e-mails, browse the Web, and control the desktop by voice VoIP
Stands for "Voice over Internet Protocol"; a technology
that allows callers to communicate using a broadband Internet connection
Web conferencing Technology that allows individuals, using a computer and
an Internet connection, to hold a meeting ("webinar") in real time webinar
An online meeting held in real time using computers and an Internet connection wiki
A Web site that allows multiple users to collaboratively create and edit pages.