Đề cương ôn tập - Tiếng anh chuyên ngành du lịch | Đại học Mở Hà Nội

1. A: You are a tour guide offering a 3-hours tour in your hometown ................................................ 1
B: You are interested in the tour offered by your tour guide. Ask question for further info ......... 1
2. A: You booked a double room but after checking in, you realize that your room is twin room.
Towels and blanket are missing. Complain ....................................................................................... 2
B: There is no double room available in your hotel. Listen to the guest and try to deal with
their complaint. .................................................................................................................................... 2
3. A: u are travelling with your children. U have made a hotel reservation. You are checking into
the hotel and expect some services and facilities ............................................................................... 2
B: Receptionist. Check your guest in and provide. Ask for ID or passport. Give room number,
key, ......................................................................................................................................................... 2
4. A: u are preparing for a job interview for a position of a pilot ........................................................ 4
B: help your friend to find out about the qualities ............................................................................ 4
5. A: u are a guest checking into the Hotel Nikko Hanoi. Double room 4 nights. Heavy suitcase .... 5
B: u are a receptionist. Check your guest in. try to sell buffet dinner(15% discount) ................... 5
A: You are a tour guide offering a 3-hours tour in your hometown. Persuade the visitor
to go on your tour.
B: You are interested in the tour offered by your tour guide. Ask question for further
info and decide on going or not
A: Good afternoon, welcome to Sapa Travel Agency. How may I help you ?
B: Hi, I’m looking for a tour in Hanoi for me and my family. Is there any tour that only last for a few hours ?
A: Yes, we are having a 3-hours tour exploring some amazing sights and culture in Sapa
which is very suitable for families. How many members are you going with ?
B: I go with my parents and my younger sister.
A: That’s perfect for a 3-hours tour
B: Can u tell me some information about it ? A: Sure, go ahead. B: What kind of tour is it ?
A: The tour is call Hanoi’s bus tour. So ofcourse you will go by bus.
B: What are the destination are we going to visit ?
A: Coming to Sapa, you can't miss the majestic sights here such as Ham Rong Mountain - 3
km from Sapa town, where you can see the whole scenery of Sapa on high; Next is the sand
village of the Mong people to discover the traditional culture and customs of the Mong
people. And a place not to be missed is the top of Fansipan - the roof of Indochina.
B: That’s amazing. Is there any activities which we can participate in the culture of the local residents ?
A: Besides admiring the lyrical natural scenery of Sapa, do not forget to try the unique local
dishes of this town. The specialties of the region such as: pork belly, salmon, grilled
dishes, ... You can buy Sa Pa gifts such as apple cider, corn wine as a gift.
B: Oh, that sounds fun. But currently, we are not in Hanoi. How do I get there ?
A: If you are not in Hanoi but in the Central or Southern region and want to go to Sapa, you
can find a flight ticket to Hanoi and then move from Hanoi to Sapa. Sapa town is only 38 km
from Lao Cai city and 376km from Hanoi. You can choose to go by bus or train.
B: Ok. When will the tour start ?
A: It start at 8:am every Thursday, Friday and Saturday.
B: And what about the ticket’s price? Are there any discount?
A: The price will be 11 pounds for adults, 6 pounds for children under 5 years old. I’m sorry
but there is no discount at the moment.
B: That’s ok. I will review my plan and contact you to book.
A: Yes, thank you for calling. Have a nice day.
A: You booked a double room but after checking in, you realize that your room is twin
room. Moreover, the towels and blanket are missing from the room. You decide to
complain to the reception.
B: U are a receptionist at a hotel. There is no double room available in your hotel.
Listen to the guest and try to deal with their complaint.
A: Good afternoon, receptionist Anh Thu speaking, How may I help you?
B: I think there is a bit confusion during checking in.
A: Can you tell me exactly what the problem is ?
B: OK. I booked a double room but now… I’m in a twin room. Did you guys mistaken or something ?
A: Oh, I’m so sorry for this confusing situation. Is your room 106 ?
B: It is. So are you going to change the room for me ?
A: Please give a minute to check your reservation.
B: This is ridiculous. I’m so tired after the trip and now I have to waist some extra time.
A: I understand your feeling madam, I’m so sorry for this inconvenient but there is no double
room available in our hotel. I hope u understand
B: Okay. I know that there is nothing u can do about this. But u should have informed me
about this while I make my reservation.
A: It’s must be my fault for not listen carefully to your booking. I sincerely ask for your forgiveness.
B: And you know what, the furniture in the room is old and shabby. This is so disappointing.
I expect a better service than this of my money.
A: Oh I’m sorry to hear that. We will take your advice and improve the furniture in the
future. I hope u understand. We’ re also planning to change the style in general. B: That’s good
A: And because of your unhappy experience, we will give you a 50% refund of your total
cost. Once again, we sincerely apologize for what happened to you. I hope you won’t lose good will towards our hotel.
B: Ok, I got half of my money back anyway. I don’t expect anything like this to happen again.
A: Thank u so much for understanding.
A: u are travelling with your children. U have made a hotel reservation. You are
checking into the hotel and expect some services and facilities.
B: You are a reception at a hotel. Check your guest in and provide hin/her with
appropriate. Ask for ID or passport. Give them room number, key, …
A: Good afternoon, this is Starlight Hotel. How can I help u ?
B: Hello, I have a reservation for 3 nights in the name of Hoai Thu. I am with my children.
A: Sorry, can you spell your name pls?
B: Yes, it’s H-O-A-I T-H-U, Hoai Thu
A: Thank you, Mrs.Hoai Thu. Can u give me a minute to check your reservation? B: Ok
A: Yes, you have a reservation for a double room for 3 nights. Is that correct? B: That’s right.
A: Do you want to include breakfasts in your reservation? B: Yes, please.
A: Then breakfast time is from 7:30am to 9:30am in the ground floor restaurant.
Here is your key card. Your room is on the fifth floor. And the room number is 123 here. B: What about the price?
A: It’ll be 300 dollars a day for double room including breakfast.
B: Ok. Is there a romantic dinner service in your hotel? I want to book ones in the hotel tonight.
A: Of course, our hotel is having a 15% discount on the buffet dinner this week,
our buffet’s menu is very suitable for a cozy dinner.
B: Sounds great. I’d like to try that. One more thing is I have a very heavy suitcase, can I
have someone to help me with it ?
A: Absolutely, a porter will be ready to help you with your suitcases.
B: Will there be internet connection? Because I have an online meeting tomorrow morning
A: Yes, our hotel provides wifi at all time. You don’t need to worry about this. Our hotel also
has business room service. If you want to use it, let contact to us and we’ll prepare everything you need.
B: That’s great. What thing in this room?
A: There are printer, color photocopier, work desk, projector and some specialized books for you.
B: Great. Thank you for that. I want to use this room in tomorrow morning for 2 hours
A: May I have your passport please? B: Here you are
A: So your room will be on the 15 floor and the room number is 123. Here is your key B: I got it.
A: Thank you for choosing this service. We’ll prepare this room for you right away B: Thank you
A: No problem, enjoy your stay at the Starlight Hotel, Mrs.Hoai Thu.
B: Thank you. Have a good day.
A: u are preparing for a job interview for a position of a pilot…..
B: help your friend to find out about the qualities….. A: Hello, how are you
B: Good afternoon, it’s been a good day. I heard that you are preparing for a job interview, right ?
A: Yes, I am applying for a position of a pilot. B: Wao, that’s really cool.
A: Yeah, but do you know what are some of the necessary qualities & skills of a good pilot ?
B: hmmm, first of all, a pilot must be skillful in controlling a plane, they must know exactly
how to deal with the instrument panel.
A: I totally agree. I’m pretty confident in my flying skill.
B: Moreover, you must be knowledgeable about geography so u don’t get lost and get your
guests to the destination safely.
A: Wow, that’s just what I thought. I am trying to learn more about this topic because people travel to any places !
B: That’s right. And good health is essential, don’t u think ?
A: Oh, u right. I have to stay on the plane for so long, sometimes I don’t get to sleep for a
whole day or more. So good health definitely an important factor.
B: Besides, travelling by plane can be dangerous sometimes. There are situations when u
must be very patient to make the customers calm & handle any problems including technical difficulties.
A: Yes, I totally agree with that. I’ve been trained to handle many situation, even a life threatening one.
B: That must be very frustrated for u
A: I was very stressed at first, but it’s getting easier as I practice more and more.
B: I believe u will get the job u wanted.
A: That’s so nice of you. Thank u so much
B: Good luck with your interview A: Thank u.
A: u are a guest checking into the Hotel Nikko Hanoi. Double room 4 nights. Heavy suitcase
B: u are a receptionist. Check your guest in. try to sell buffet dinner(15% discount)
A: Good afternoon, this is the Hotel Nikko Hanoi. How can I help u ?
B: Hello, I have a reservation for 4 nights in the name of Trang
A: Sorry, can you spell your name pls?
B: Yes, it’s T-R-A-N-G, Trang
A: Thank you, Ms.Trang. May I have your passport please ? B: Here you are
A: Yes, you have a reservation for a double room for 4 nights. Is that correct ? B: That’s right.
A: Do you want to include breakfast in your reservation ? B: Yes please.
A: Then breakfast time is from 7:30am to 9:30am in the ground floor restaurant.
Here is your key card. Your room is on the fifth floor. And the room number is here. B: What about the price ?
A: It’ll be 80 dollars a day for double room including breakfast.
B: Ok. Is there a meal service in your hotel? I want to have a dinner in the hotel tonight.
A: Ofcourse, our hotel is having a 15% discount on the buffet dinner this week,
our buffet’s menu is very suitable for a cozy dinner, there are some new special dishes .
B: Sounds great. I’d like to try that. One more thing is I have a very heavy suitcase, can I
have someone to help me with it ?
A: Absolutely, a porter will be ready to help you with your suitcase .
B: Will there be internet connection? Because i have an online meeting tomorrow morning
A: Yes, our hotel provides wifi at all time. You don’t need to worry about this. Our hotel
have business room service. If you want to use it, let contact with us and we’ll prepare everything you need.
B: That’s great. What thing in this room ?
A: There are printer, colour photocopier, work desk, projector
B: Great. Thank you for that. I want to use this room in tomorrow morning for 2 hours
A: Thank you for choosing this service. We’ll prepare this room for you right away B: Thank you
A: No problem, enjoy your stay at the Hotel Nikko Hanoi, Ms. Trang B: Thank you.