lOMoAR cPSD| 40799667 Sample final test 2
English for Tourism (Đại học Khoa học Xã hội và Nhân văn, Đại học Quốc gia Thành phố Hồ Chí Minh) lOMoAR cPSD| 40799667 ENGLISH FOR TOURISM
FINAL TEST – SAMPLE 2
PART I: VOCABULARY (30 points)
A. With the knowledge you have studied, decide whether the following statements are true
(T) or false (F) (10 points)
1. Giving advice on resort, carriers and travel facilities is functioned by a tour operator.
2. When passing through the customs, you can go the red channel if you have nothing to declare.
3. Full board consists of breakfast and dinner or breakfast and lunch.
4. The term ‘check-in’ is used in hotels meanwhile ‘embark’ is used in cruise ships.
5. Scotland has the same legal, justice, education and banking system as England.
6. Great Britain consists of England, Scotland and Northern Ireland.
7. After the Second World War, paid holidays became normal in Britain and other countries.
8. Resorts provide a low-cost, self-catering alternative to hotels, and appeal to young travelers,
as the shared dormitories make it easy to meet people.
9. Catamarans have a flat deck, supported by two hulls and only operate in the high season.
10. The Statue of Liberty was a gift from the UK to the USA.
B. Choose the correct answer to fill in the blank (10 points)
1. A good guide should be helpful, friendly and _____ A. commentary B. approachable C. knowledge D. audience
2.____ is responsible for looking after the passengers on a plane. A. Pilot B. Flight attendant C. Purser D. Concierge
3. ____ is the place where the guide and coach meet the passengers. A. pick-up point
B. hospitality desk C. incentive point D. panoramic list
4. ____ is a mechanical device that transport objects, they are common throughout all industrial applications. A. Overhead locker B. Boarding card C. Conveyor belt D. Table
5. ______ is a portable tent made of skins, cloth, or canvas on a frame of poles, used by North
American Indians of the Plains and Great Lakes regions. A. Hostel B. Yacht C. Yurt D. Tepee
6. We should buy a _______ that includes airplane tickets, transportation, and hotel fees. A. travel package B. facility C. unlimited pass D. ticket 1 lOMoAR cPSD| 40799667
7. We are coming up to the waterfall I mentioned earlier, which in my opinion is the most _______ part of this tour. A. customary B. bearings C. scenic D. restored
8. There are many _______ for kids including a zoo and a museum. A. districts B. attractions C. conveniences D. bearings
9. ________ refers to the time of year when most people like to travel. A. Off season B. Last-minute C. Peak season D. Timeshare
10. A relaxing way to visit the Caribbean region is on a ______ that makes stops at all the islands. A. resort B. charter C. hitchhike D. cruise
C. Fill in the missing words in the following passage (ONLY ONE WORD FOR EACH BLANK)
Tourism is a major activity supporting an economic (1)………….. that is responsible for 9% of
global GDP. In recent years it has seen significant (2)………...... which is forecast to continue,
especially in developing countries which have seen a rate of increase in (3)…………. arrivals that
considerably exceeds the world average. Tourism (4)………… for 29% of exports in services
worldwide and for many developing countries it provides a significant, and sometimes the
primary, source of (5)…….. exchange earnings. Academic studies have confirmed the
contribution of tourism to the economy and many international bodies, conventions and
communications have formally recognized the (6)………. of tourism as a driver of sustainable
development. The new Rio+20 outcome document “The Future We Want” includes sustainable
tourism as contributing to green life.
Tourism has many characteristics that make it especially valuable as an agent for development.
As a cross cutting industry, it stimulates productive capacities from trade and the provision of
(7)…… linked to human resources. In particular, it thrives on assets, such as the natural
environment, a warm climate, rich (8)……….. heritage and plentiful human resources, in which
developing countries have a/an (9)……….. advantage. However, tourism can also be a source of
environmental damage and pollution, a heavy user of scarce resources and a cause of negative
change in society. For these reasons, it is imperative for it to be well planned and managed,
embracing the principles of sustainable tourism, defined as “tourism that takes full account of its
current and (10)………. economic, social and environmental impacts, addressing the needs of
visitors, the industry, the environment and host communities”. 2 lOMoAR cPSD| 40799667
PART II: READING (30 points) GLOBAL DESTINATIONS
Foreign travel has been beyond most of us for the past 18 months because of restrictions caused by
the coronavirus pandemic. However, there are signs of hope for us to resume our sojourns to exotic
and faraway places. The National Geographic magazine has released its list of the top 25 travel
destinations for 2022. The list is split into five categories: adventure, culture and history, family,
nature and sustainability. George Stone, Nat Geo's executive editor for travel, explained the
rationale behind the list and how covid-19 helped shape it. He said: "In many ways, the pandemic
provided a moment for travellers and communities around the world to reflect and regroup on how we explore the world."
The list includes a visit to London's Tin Pan Alley, famed for its music history, and a tour of Hokkaido,
Japan, renowned for the unique heritage of its indigenous Ainu people. For nature lovers, exploring
Namibia's Caprivi Strip is recommended for its abundance of natural wildlife. Mr. Stone said the
pandemic has made people choosier about their vacations. He said: "People are going to be making
much more conscientious choices…so we wanted…specific ideas about what is a unique, revealing and
safe destination for the year ahead." He added: "These superlative destinations speak of resilient
communities, innovative conservation efforts, and thrilling opportunities for future exploration."
A. Match each following word with its definition 1 sojourn a
A set of reasons or a logical basis for a course of action or belief. 2 exotic b
Originating in or characteristic of a distant foreign country. 3 rationale c A temporary stay. 4 indigenous d
Wishing to do one's work or duty very well. 5 conscientious f
Originating or occurring naturally in a particular place.
DUTCH TOWNS TELL TOURISTS HOW TO BEHAVE
It's great being a tourist and leisurely wandering around old towns and villages seeing the sites, but is it
such a thrill for the local residents? Villagers living in the area known as 'Old Holland' outside of
Amsterdam have had enough of visitors traipsing around and of tour guides with megaphones disturbing
their peace. They have got together with local tour companies to create rules of conduct for tourists. The
rules include not photographing residents without permission, not strolling into their gardens and not
dropping litter. The new code of conduct is an attempt to deal with the growing 3 lOMoAR cPSD| 40799667
popularity of the region. Tourism is booming and the number of tourists is expected to rise by 50 per cent in the next decade.
Old Holland is an idyllic area that matches people's image of Dutch life from a slower, bygone age.
There are windmills everywhere and locals live in beautifully preserved, traditional wooden houses.
Local resident Peter-Jan van Steenbergen told Holland's Het Parool newspaper that the village of
Zaanse Schans is like an open-air museum. He said: "I talked to one resident who opened his
curtains in the morning and looked into the camera lenses of nine amateur photographers." He
added: "The visitors seem happy to knock on the wooden houses to see if it is real wood. If you are
the resident of that house, that is rather bothersome.
B. Read the article. Decide 1-5 below are true (T) or false (F).
1. The article said receiving tourists is a thrill for local people.
2. New rules for tourists say there is to be no photography in villages.
3. 'Old Holland' does not fit people's idea of life in Holland in the past.
4. One resident opened his curtains to find 9 photographers outside.
5. A resident said busloads of tourists were annoying.
PART III: OPEN QUESTION (20 points)
Describe the procedures of dealing with a letter of complaints from a customer.
PART IV: WRITING (20 points)
You want to book a three-day holiday to Da Lat. Write a letter to a travel agency to book
the tour. Specify your budget, time of traveling, number of people, expected destinations or
activities (200-250 words). THE END OF THE PAPER. 4 lOMoAR cPSD| 40799667 SAMPLE 2 - KEYS PART I: VOCABULARY A. True/False 1. F 2. F 3. F 4. T 5. F 6. F 7. T 8. F 9. T 10. F
B. Multiple choice questions 1. B 2. B 3. A 4. C 5. D 6. A 7. C 8. B 9. C 10. D C. Fill in the blanks.
Suggested answers, other answers may be acceptable: 1. sector 2. growth 1 lOMoAR cPSD| 40799667 3. visitor/tourist 4. accounts 5. foreign
6. importance/ significance/role 7. jobs 8. cultural 9. comparative 10. future
PART II: READING (20 points) A. Matching 1. c 2. b 3. a 4. f 5. d B. True/False 1. F 2. F 3. F 4. T 5. T
PART III: OPEN QUESTION
The procedures include:
+ Listen attentively to the customer’s complaint.
+ Be apologetic → saying ‘Sorry’. + Investigate the issue.
+ Provide reasonable explanations for the customer.
+ Give offerings to the customer: refund/ voucher (discount 20-30%) for the next trip. PART IV: WRITING 2 lOMoAR cPSD| 40799667
SAMPLE LETTER: BOOKING A VACATION Hoa Le
24 Le Van Sy Street, District 3, HCMC Sunshine Travel Agency Novelty Building
10 Pasteur Street, District 3, HCMC
Ho Chi Minh City, November 1st, 2023 Dear Sunshine Travel Agency,
I am writing this letter in hopes that your company may arrange me a three-day vacation to Da Lat City. I know
your company through a recommendation of a friend and he said that your company offers rather high-quality
services and meticulous planning. Therefore, I expect your assisting me to properly arrange this trip.
As for my requirements, this holiday is supposed to be a once-in-a-lifetime honeymoon for my husband and
me. We have just got married last month and we would love to have lovely time together. We intend to
travel between 12-14th November (from Friday to Sunday). Because we do not have much time, please
kindly book us a flight from Ho Chi Minh City to Lien Khuong airport in the morning of the first day
together with a transfer from the airport to our hotel in Da Lat city. For the hotel, we would love to stay in a
five-star hotel with full amenities (spa, infinity swimming pool, gym, etc.). Most importantly, our hotel
should be located within walking distance of Da Lat Market as we do not want to walk so far and we would
love to experience the night market there.
On the second day, please kindly arrange us a guided city tour since we want to understand the history and
admire the natural beauty of Da Lat City. We would prefer if you could arrange us a private tour with an air-
conditioned car and an English-speaking tour guide as my husband is a foreigner. We would like to visit
Truc Lam Monastery and sightsee Tuyen Lam Lake. Then, if possible, please arrange us a buffet lunch with
fresh local vegetables. In the afternoon, we would like to get immersed in nature and pick strawberries at a
local farm. For dinner, a high-end restaurant with delectable food and romantic ambience would be great.
On the last day, in the morning, we would love to experience Zipline as we have heard they have excellent
service there. Please ensure the safety because my husband is really concerned about this. Next, a fabulous
lunch at a local restaurant would be a perfect option for us. After that, please kindly take us to a place
where we can buy some local products and souvenirs for our friends and relatives. Lastly, we would like to
have a transfer from our hotel to the airport for the return leg to Ho Chi Minh City.
We are eager to receive recommendations and a detailed itinerary from your company. And please also include
expected costs for the trip. If the price is below 1,000 dollars for two people, that would be reasonable for us.
We look forward to your reply. Yours Sincerely, Hoa Le 3