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UNIT 1: first day at work
Etiquette is important when you're at work, so I have a few tips for you on your first day at work.
Firstly, being on time is very necessary, so you had better arrive 15 minutes
earlier. You mustn’t get out during office time if your manager doesn’t allow you.
Secondly is about the dress code. You had better wear formal clothes at work,
and avoid putting on casual clothing such as tank tops, short dresses, and sexy
outfits Thirdly, making small talk is an essential communication skill at work,
but you had better avoid gossiping or eavesdropping. I believe you should
discuss issues about your work rather than other co-workers' personal life.
Lastly, courtesy is the most important thing you should have when you
communicate with others in the company or your clients. There are many ways
to your openness such as: saying thank you or wearing a smile
I believe some of these tips will help you advance in your career
Unit 2. Talk about your email habits.
Nowadays, email has become more and more popular and essential
for everyone. I personally feel that e-mail is the best means of
communication. I also have an email account.
I often use it for about 30 minutes every day. I use email to send
information and discuss issues with friends and teachers. Using email
brings many benefits. Firstly, it doesn’t take much time to write the letter.
Secondly, it can transmit all kinds of electronic data. Thirdly, it is free
I only need an email account and internet connection. Finally, I can send
the same message to a large number of people and attach files or images
easily and it is very reliable.
I prefer email via mobile because it’s very convenient. Besides, it's
inconvenient because if there is no network, it can't send the message. It also has a lot of spam.
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Unit 3: meeting etiquette rules:
Meetings will be useful, productive, and short if the business has a set
of meeting rules. To prepare for the meeting, you should chat and
exchange notes with other attendees; can read the relevant documents for
the meeting. Send your apologies if you cannot attend. Your colleagues
may be waiting for you so they can start the meeting. Make sure you
arrive on time. You do not waste anyone else’s time by not being
punctual. Do not keep your phone on the table during a meeting, it can
get distracting if it starts lighting up or making noises.
This is part of being prepared, but you should have a good, strong
agenda so that you can stay on track. On the other hand, you should not
discuss irrelevant topics or sleep in the meeting. Do not use technical
jargon, talk in everyday language so that everybody can understand.
Unit 4:Talk about your favorite type of advertising.
The Internet is now the most popular medium on the planet for giving
and getting information so being on the Internet can be a cost-effective
way to attract customers. Therefore, this is my favorite advert. Internet
advertising is attached to newspaper pages, movie pages, and game pages
so it is accessible to all ages. So products can reach a wide range of customers at a low cost.
Advertising products on the Internet will give the company more
opportunities to increase sales and income, and it helps to increase the
flexibility between you and customers. Besides, advertising time is quite
short, making the audience unimpressed. It also depends a lot on
electronics. Products using Internet ads such as food, office equipment,
transport,... shipping services, travel services,...
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Unit 5. Talk about the customer service experience in which you made a complaint.
I had a bad experience when I bought a product in Jamy's store. It
happened just last week when I ordered a T-shirt at their store. After
choosing the size and color I quickly filled in the customer information,
delivery address, and payment method. And I received a delivery notice
within 3 days. 3 days' notice but until the 8th day I received it. Although,
I have contacted the store, but received no response from them.
After receiving the order, I was very disappointed. It was distorted
even torn. After opening the box, I found out that they delivered the
wrong product. It is completely different from the product I choose. I
immediately responded to the store but they had no explanation for me.
What's more, they don't have a refund or exchange policy. I was
despondent with Jamy's customer service. I think they'll have to change a
lot to keep customers coming back.
Unit 7. CV - ứng tuyển vào vị trí kế toán.
I am writing to apply for the Accountant position which was
advertised on the Careerlink.vn website.
I completed my Bachelor degree with an accounting major in 2015.
After graduation, I worked as an Accountant at DEF petroleum company.
My duties included reconciling bank transaction and all payment by cash
and credit card to make sure all accuracy, supervising all payable
accountant/ receivable accountant, assisting Chief Accountant to check
the accountant' record, making tax reports eg: VAT, PIT and CIT,
calculating Fixed asset and prepared expenses.
You will find me to be a positive, motivated and hard-working person
who is keen to learn and contribute. Given the opportunity, I would apply
myself with enthusiasm to all tasks, ensuring that I get the job done accurately and efficiently.
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Possessing more than 5 years of experience of working, I believe that
my education, skill-set, and experience make me a suitable candidate for this vacancy.
As part of my application I have attached my resume for your
consideration. I look forward to meeting with you and discussing my qualifications in more detail.
Unit 8. Talk about your business plan.
I'm going to open a fast food store which will be located in the Center
of HM district. Because of the customer's demands to have a good quality
meal and saving time, I expect that my business plan will satisfy the
customers of all ages. The key of success on this business is how I will
meet the need of customer so I will focus on setting the staff's serving behaviour.
I know this market is really competitive but it's also very potential.
My store is going to offer many kinds of food and drinks such as pizzas,
hamburgers, fried chickens, etc... I have estimated the figure of
population range and there are a great quantity of potential customers like
students, office workers and families.
And the last but not least, maintaining the stable revenue and
reducing expenses are 2 main things that I'm always think about. To catch
this target, I'm going to release monthly promotion for customers like: if
they buy a meal which has upper $15 on receipt, they will receive a mini combo of drink,...
I think borrowing from the Bank is a good choice, accounting for
40% of the total investment cost. The store expects to make a profit starting in second year.
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Topic 6: Preparing for a job interview
Preparing for a job interview will help you (me) reduce stress, increase
comfort level, and get good results (ruy-zò). Firstly, you should (I will)
gather as much information about the employer as you can. Research the
company along with its history, values and mission.
Secondly, appearance is very important and whether we like it or not, it is
the first thing people notice (nâu-đợt) about us. You should match your
dress to employees in the workplace in which you are interviewing. (I
will dress appropriately-“ơ póp rì ờ ly” for the workplace for which I am interviewing).
They say that body language gives more away about us than speech, so
you should (I will) practice eye contact and make sure it looks natural.
You should (I will) turn off your (my) cell phone before the interview so as not to be interrupted.
Finally, you should (I will) prepare to write thank you notes. Thank you
notes are a great way to leave a lasting impression as interviewers have
an item to remember you (me) by.
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