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I write to complain about the shocking service I received when I attended my clinic at 9:20 on Wednesday, 24 March 2016 at 20 Nguyen Van Linh street.I arrived in good time but no one takes care of my presence, and it took me more than 30 minutes towait. Tài liệu giúp bạn tham khảo, ôn tập và đạt kết quả cao. Mời bạn đọc đón xem!
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MORE Letter of Complaint EMAIL 1
Read the letter of complaint below. From: Sara Thompson
To: Tom Cruise, Toan Cau clinic Subject: complaints Sent: 30 March 2016 Dear Mr Cruise,
I write to complain about the shocking service I received when I attended my clinic at 9:20 on
Wednesday, 24 March 2016 at 20 Nguyen Van Linh street.
I arrived in good time but no one takes care of my presence, and it took me more than 30 minutes to wait.
Eventually, I was guided to see the consultant who came to me as if I had annoyed her.
Up to this point I have been fairly satisfied with the treatment I have received under your clinic.
However, my experience on this occasion made me dissatisfied and it is obvious that the
management do not have any idea of how to deal with the situation.
I require an acknowledgement of this letter, by return, a written apology from the Managing
Director and a full explanation of how you will repair this situation. Yours sincerely, Sara Thompson
Directions: Respond to the email above as if you are Tom Cruise, the service customer manager of
this clinic. In your email, acknowledge the problems, make ONE explanation and suggest ONE solution.
Useful phrases and expressions:
One explanation: your consultant is just a newcomer
One solution: offer you a 20 % discount on your next visit Dear Mr Thompson,
1. Thank you/ letter/ regarding/ your concerns
2. First of all, we / sorry/ learn
3. We/ ensure/ important matters/ processed
4. Consultant/ newcomer/ standard/ not/ meet
5. In light of this, we/ decide/ offer/ 20 % discount/ next visit
6. We/ apologize/ and/ hope/ you/ continue/ valued customer Yours sincerely Tom Cruise Service customer manager From: Tom Cruise To: Sara Thompson Subject: complaints Dear Mr Thompson,
Thank you for your letter of complaint regarding the shocking service you
received and your concerns. First of all, we're so sorry about learning a piece of
complaint from you. We ensure that this is one of the most important matters
we have processed. After I investigated, we realized that consultant is the
newcomer does not meet the standard. In light of this, we have decided to
offer a 20% discount on your next visit. We apologize once again and hope that
you will continue a valued customer. Yours sincerely Tom Cruise Service customer manager
TASK 2 Choosing correct concluding paragraphs
Read the outline and each concluding paragraph, decide if the concluding paragraph given
matches the outline or not. Check (√) the correct concluding paragraphs. Outline
Thesis statement: The time for the legalization of marijuana has come.
Main point 1:Tobacco and alcohol are more harmful than marijuana
- Finding on marijuana, tobacco and alcohol:
Main point 2: Marijuana offers medical benefits
- relieves symptoms of many diseases - no physical addiction
Main point 3: Economic benefits of legalizing marijuana
- cutting law enforcement costs saves money - taxing marijuana sales
_____ Concluding paragraph 1
In short, as a society, we can’t continue to label substances legal or illegal based on
arbitrary reasons. If drugs more harmful than marijuana are legal, marijuana too should be legalized.
__ √____ Concluding paragraph 2
To sum up,given that marijuana is less harmful than alcohol or tobacco, given its
medical benefits, and given the economic benefits its legalization would bring, marijuana
should not be illegal any longer. If we continued to label marijuana illegal, we would actually
be supporting a system of arbitrary laws and denying all citizens the benefits this drug could
bring. Think of it, can we as a society afford to do this?
__ √____ Concluding paragraph 3
In conclusion, marijuana should not be illegal because it is less harmful than other
legal drugs, has medical benefits, and legalizing it would even bring economic benefits.
Besides, legalizing marijuana will ensure that children won’t have access to it. Who can argue against such benefits?
______ Concluding paragraph 4
In short, though marijuana is less harmful than other legal drugs, has obvious
medicinal benefits, and legalizing it would bring economic benefits, we must not legalize it
without first carefully considering the societal impact its legalization would have.
___ √___ Concluding paragraph 5
In brief, as we have seen, there really is no direct connection between the legal
status of a drug and its harmfulness. Some harmful drugs are legal, while marijuana which is
less harmful is illegal. Given this fact, along with all the evidence of marijuana’s medical
benefits of its legalization, we must conclude that it is in society’s best interest to legalize marijuana.