32-34 : Who am I supposed to submit this corporate merge article to
for review when I'm done drafting it? It's Friday and the story is
scheduled to be published in our paper's Sunday edition. So, someone
will have to approve it by the end of the day.You can send it to Arnold
Smith. Following his promotion last week, he's responsible for all articles
published in our weekend edition.I'll submit it to him this afternoon,
then. But first,could you tell me what you think of the title? here's a copy of the piece.
35-37: Thank you for calling Jenkins automotive insurance. This is
Bernard speaking. What can I do for you? My name is Candace Black,
and I'm one of your insurance policy holders. I was just in an accident
outside Austin, and I would like my car to be towed to an auto repair
shop. I don't feel comfortable driving it. I completely understand, Ms.
Black. A tow truck will be dispatched to your location immediately. But
first, I'd just like to confirm that you've notified the police about the
situation.Yes, I did. In fact, an officer is going to stay here with me until the tow truck arrives.
38-40: Oh, I can't believe Pasadena gallery is going to display my
artwork.Thank you so much.We take great pride in supporting local
artists, and I think your paintings will appeal to our clients. Plus,if you go
on to achieve success, we can say that your first exhibit was held at our
gallery.Well, I'm very excited. By the way, have you decided on the dates
yet? A two-week show would probably work best. I'm thinking about
holding it from Aug 27 to Sep 10.Ah, could it start one week earlier on
Aug 20? I'm traveling to Berlin to participate in a meet-and-greet event
with other aspiring painters on Sep 8. That should be fine.
41-43: What a busy morning. We've received so many complaints today
about the latest update to our company’s accounting program.It's been
hard trying to resolve callers’ issues .Didn’t you say you dealt with a
really upset customer earlier, Lena? Yeah. She was working on a financial
report for her company this morning and lost all her data when the
program crashed.| can understand her frustration, but I’m still not
looking forward to answering more calls after lunch.That’s for sure.
Anyway, speaking of lunch, how about going to the Italian restaurant
across the street? My treat. OK. But let’s try to return to the office
before 1 p.m. I need to finish filing some paperwork.
44-46: Can I help the next customer in line? Hello. I bought these bed
sheets at your store last week, but they're not the correct size for my
mattress So, I'd like to return them. Of course. Did you bring the receipt
for the purchase with you? Um, I lost it. Does that mean that I can't get a
refund? Do you have the same credit card you bought the items with? I
can look up the transaction using the number.Yes, I have it in my wallet. let me just get it.
47-49: Do you require some assistance?Yes, I'd like your opinion on
which of these ties to get. Both of them have fashionable patterns, but
I'm not sure if the black one will complement this suit. I'm buying for my
friend's wedding.Since the suit you've picked is gray, I think this sky
blue tie matches it better. The black one seems too dark in my
opinion.Hmm, You're right. Plus, my friend said that light purple will be
one of his wedding colors. So, your recommendation will go better with
that too. I'll put it on now just to make sure it suits me, if that’s ok.
50-52: Hi, I went to singer Farrah Miller’s concert last Thursday at your
theater. But i was very disappointed that there were issues with the
sound due to a microphone malfunction I want a full refund for my
ticket, please. I'm sorry about that, sir. However, we aren't providing
refunds because the issue was caused by the band’s equipment. I
suggest you make a complaint on Farrah's official Web site. I tried that
yesterday, but I haven't heard back yet.Isn't there anything you can do
to compensate me? Well, we can provide you with a 20 percent discount
for a future performance at our venue. I hope this will make up for the
inconvenience you've experienced.
53-55: OK. Both candidates for the consumer analyst position are
qualified. Either would be suitable for the job. I feel that Patricia Spaulding
is more versatile, as she’s worked on different types of studies.What do
you think, Jamie? I agree. She has used several methods to examine
consumer trends, and I'd like her help with some marketing research I'm
in charge of now.Good idea. Also, I thought Ms. Spaulding was more
approachable than the other candidate.Then let's offer Ms. Spaulding
the position. We can notify her today. Stella, could you do that? I'll call
her right after this meeting.Thanks. I know she's anxious to hear from us, so let's not keep her waiting.
56-58: Elaine, I have an idea. What if our company started subsidizing
employee education? We could offer financial support for workers who
want to pursue professional courses.I don’t see why not. Many
successful corporations invest in staff development. And based on last
Friday's gathering with the board of directors, our company has enough
money in its budget to do the same.So then, how much of the education
costs do you think we should cover?The best way to determine that is to
look into the amounts that other similar companies normally provide.
Please do some research and let me know what you find.
59-61 Hello. I'd like to purchase a pressure cooker from your department
store the Cookware 550 care of that for you, ma'am.Have you ordered
anything over the phone from us before? Yes, I have. There should be an
account for Marilyn Tan with a home address at 100 Eastwood Street in
Baltimore. However,I 'd like the item shipped to my friend’s home, since it
will be a gift for her house warming party. Absolutely. Please just wait a
moment while our system loads, and then I'll enter all the necessary information.
62-64 How's the trade fare going for you? My booth has been busy mine
too. My company's products are selling well. I wish I had more help. It
seems there are more people at the fare this year than usual. A staff
member at the … desk said there was a 15 percent increase in
attendance on the first day this year compared to last year. However, my
company's booth only has two employees working there today um me
and my colleague. So your coworker is all alone at your booth now?
Yeah. I'd better get back. I've promised to assist him with passing out
schedules for the demonstrations we'll be giving this afternoon.
65-67 J, we need to make arrangements to have a small office party for
Angela’s birthday next week. Oh, thanks for bringing that up . I had
forgotten about it. Do you have any ideas? Yes, I suggest we hold the
celebration in the conference room. But before I buy a cake, I need to
know the food budget. We can spend up to $50 on a cake. But please
make sure it's big enough so that everyone in the office can have a slice
—it should be at least 10 inches. Whatever you buy, just bring the
receipt to Mary in the human resources department, and she'll…… you.
68-70 Welcome to smooth beginnings, the nation’s top provider of
beauty products. How can | help you? I'm looking to purchase some …..
My skin gets a bit dry in the winter. Where can I find these
products? They're next to the cashier, just over there. Thanks. By the
way, this new store is really nice
I'm glad you like it. We just opened last week. Did you have any trouble
finding it? No, I live near the bus terminal, so it was easy to get here by
subway. That's right . There are only two stops between
the terminal and Norton station if you take line 3. Well, that line isn’t
running today because the track
is being repaired. But luckily there's another one with the same number of stops I took that one. PART 4
71-73 Marian, it's Haley. One of my friends invited me to go to the…
music festival with him on Saturday. I said I'd go and I'd like you to come
along too. The festival is going to be held at … park from noon until 10
p.m. We plan to go at 5:30 because our favorite band takes the stage at
6:30 and we'd like to get there an hour earlier to find good seats. Please
call or text me whenever you get this message to let me know if you'll be
joining us. I want to buy tickets this afternoon, since today’s the last day to buy them at reduced prices.
74-76 It looks like everyone is here, so let’s get started. As most of you know, our biggest rivel, Dyson
travel now allows customers to create personalized discount travel
packages. This is a problem because it has led to a significant drop in
traffic on our web site.The CEO is very concerned and expects us to
develop a strategy to deal with the situation quickly. He suggested that
we charge less for our most popular tours. I'm not sure if that'll have any
effect though .Our prices are already low. So we should probably come
up with some other ways to address this problem.
77-79 Is it hard to keep track of all the remote controls for the
electronics in your home? Well, now you can use …. universal remote
control for everything from audio equipment to kitchen appliances, The
ex3 is simpler to operate than other similar products thanks to its
signal…, which allows it to easily connect to nearby equipment. Simply
press and hold the scan button near a…. device to take control of it.
Next, select a colored button on the controller to assign to the device.
And now, customers who register their ex3 online will receive a battery charger absolutely free.
80-82 Hello I'm calling from the blue house restaurant. Yesterday, we
received a shipment for an order I recently made for our restaurant's
glass wear. However, many of the items like the crystal wine glasses, are
in poor shape. Several of, them have … and…, but other items are worse.
All of the large blue …. are broken. I really can't believe it. We were
supposed to hold our grand opening today, but we couldn't because we
didn’t have enough glass wear. At this point, l am seriously considering
finding another supplier. Please call me at 5552583 before noon to
discuss the solution to this problem.
83-85 Good afternoon. This is Sarah … from 109.4 FM. I'm reporting live
from the corner of Baker road and central …, where the star tower is
being built. Traffic along these two major roads was brought to a stand
still when a crane collapsed this morning .Although no one was injured,
the damaged machinery is blocking both streets completely. Of course,
this is causing …. throughout the area. If you are planning on heading
downtown, visit our web site first to find out which routes have been
affected. I have …. here, an engineer who works in a nearby office. He
witnessed the accident and has agreed to answer a few questions now.
86-88 Good morning, Ms. …. My name is Jiso Lee, and
I work at standard bank. I want to inform you that we have temporarily …. your checking account due
to suspicious activity. Specifically, a cash with… was made at an ATM in
…. at 12:03 p.m on July 3 approximately 20 minutes after a purchase
was made at a store here in …. Please contact our
security center at 5550848 to deal with this matter. Before you do this
though I recommend that you check your account history for anything
else that seems unusual. You can access this information through our
online banking service. Just enter your id and password as usual, and
then you will be provided with further instructions. Thank you.
89-91 I have a quick announcement to make. In response to feedback
from staff, management has decided to … system. Employees will be
able to start and finish work earlier or later than usual. Note that there
are restrictions . . . Staff must still work eight hours daily, and they can’t
enter the office until 7:30 a.m.Um ... security personnel don't arrive at
the building until 7:00 a.m., and they need time to turn off the alarms.In
addition shifts must end at 8:00 pm at the latest. I'll distribute the
updated employee handbook to everyone this afternoon. It includes a
new section with information about this system. Please read through it
and then let me know if you have any questions.
92-94 OK, everyone . . . Auditions for our new sitcom Morning Coffee
will start tomorrow, so there are a few things I'd like you to be aware of.
First, since I’m directing this show, I'll be present at all of the auditions—
except for Tuesday morning’s. Our screenwriter, Nancy Davis, will
unfortunately not be able to make any of the afternoon audition
sections because of production team meetings scheduled during those
times. Also, please note that we've added a role to the show, so there
will be an extra section for casting on Thursday. Information about this
new part can be found in the e-mail that | sent out this morning.
95-97 Welcome to the Summit Resort. My name is …,and I'll be teaching
you some basic snow boarding techniques this morning. Before we get
started, though,you'll watch a brief video about some important safety
guidelines. Then, everyone has to get suitable gear,including boots, a
snowboard, and a helmet. You can rent these items at the shop on the
second floor of this building. Once you have what you need, we'll begin
the lesson. Since Trail A is currently closed due to poor snow conditions,
we'll be using the other beginner trail all right. Are there any questions at this time?
98-10 I hope everyone looked over the quarterly report. If not,I
recommend that you do so this afternoon because we have a problem.
Only one of the company’s software programs met the sales goal of
10,000 units last quarter. We’ve been asked to create a marketing
campaign for the program with the worst sales record,and Bryan …’s
team will do the same for core spread sheet. We don't have to worry
about the other program with low sales because it will be discontinued
next month. I’d like each of you to come up with a specific plan to
promote the program assigned to our team, and we'll discuss them when we meet again on Friday.