Telephoning - Basic English | Đại học Ngoại ngữ - Tin học Thành phố Hồ Chí Minh
Giving your name:Company’s name, (your name) speakingThis is (your name) from (company’s name) here Hello, s.one. It’s (your name) hereGetting through to the right personCould/Can I speak to (someone), please ?I'd like to speak to (someone), please.I actually wanted to speak to (someone). Is (someone) there at the moment
Môn: Tiếng Anh (basic english)
Trường: Đại học Ngoại ngữ - Tin học Thành phố Hồ Chí Minh
Thông tin:
Tác giả:
Preview text:
16:27 9/8/24 Telephoning.BÀI TỔNG HỢP
USEFUL PHRASE IN THIS UNIT
UNIT 1: SHALL I PUT YOUR THROUGH ? (phuong) Giving your name
Company’s name, (your name) speaking
This is (your name) from (company’s name) here
Hello, s.one. It’s (your name) here
Getting through to the right person
Could/Can I speak to (someone), please ?
I'd like to speak to (someone), please.
I actually wanted to speak to (someone).
Is (someone) there at the moment? Making the connection
Shall I put you through to him/her? Could you please hold?
Just hang on a moment while I make the connection .
When the person isn't available I'm afraid …
Example: I'm afraid his/her line is engaged. I'm sorry, but…
Example: I’m sorry, but he/she isn't in the office today.
Would you like to call back later? Leaving a message
Could you ask him/her to call me back?
My name is…. I'm calling from (company’s name) and my number is ... Taking a message Can I take a message?
Does (s)he have your number?
I'll tell him/her you called .
Shall I ask him/her to call you back?
I'll make sure he/she gets your message. Checking the message
Let me just read that back to you.
Sorry, did you say 42 04 or 42 14?
UNIT 5 : I’M SORRY ABOUT THAT about:blank 1/3 16:27 9/8/24 Telephoning.BÀI TỔNG HỢP Apologize I’m sorry about that ….
I’d like to apologize for ….
Oh dear. I’m sorry to hear that …
Please accept my …./ our apologies for Clarify the problem
What’s the problem exactly/ ?
Could you explain the problem in more detail ? Solving the problem
I’ll get on to that problem immediately.
I’ll make sure it gets sorted out straight away.
I’ll personally make sure it doesn’t happen again Making a complaint:
Are you the rght person to talk to ?
There appears to be a small problem woth your lastest comsignment
There appears to be a mistake on the invoice you sent us
You seem to have forgotten the attachment Explaining a problem
There seems/appears to be a problem with ...
I'm afraid there's a problem with ... Unfortunately, you/we ...
Unit 6: HOW DOES THAT SOUND ?
The following phrases to politely interrupt if the other person does not allow you to speak: Interrupting
Sorry, can I interrupt you there?
Yes, yes, but can I just say something?
Well yes, that may be true, but... Can I just come in here? Making proposals
I wanted to ask if there was any possibility of ...
Would you be prepared to ...?
I wanted to make a suggestion. I have an idea. What do you think? How does that sound?
Reacting to proposals
That sounds like it would be feasible. That sounds reasonable.
That depends / That's difficult to say
I don't think that would be possible
We could probably work with that. about:blank 2/3 16:27 9/8/24 Telephoning.BÀI TỔNG HỢP about:blank 3/3