Unit 1: Careers  ROLE PLAY 1: (1)
A: Hello, Lochlin plc. How can I help you?
B: Hello, I'm ..... .Could I speak to Jamei Vincent?
A: I'm afraid not. He isn't in the office at the moment. Could you give me your
phone number and address, please? I'll say that Jamie call you back
B: Oh, thanks. My phone number is ...... and my address is ..... A: Ok. Goodbye B: Thank you, bye.
(2) - Khúc này A diễn cảnh gọi rùi B bắt máy nha B: Hello.
A: Hello, are you .... ? Did you call Lochlin plc company? My name is Jamie Vincent. May I help you?
B: I read the advertisement and I want to apply for sales representatives of your
company and what I have to do?
A: Hmm. You need to send an application form for me. Then, company will hold an interview with you.
B: Ok. When the closing date for application is?
A: The closing for applications is in two week's time.
B: Yes, thanks. I will complete at time. A: See you again. Goodbye. B: Ok. Bye.  ROLE PLAY 2
(1) - Khúc này A bấm gọi, B nghe máy
B: Hello, Career Ladder plc. How can I help you?
A: Hello, I'm .... . I'm phoning about your advertising that recruit training
specialists. Could I speak to your colleague, Alex Frantzen, please?
B: I'm afraid not, he's not here at the moment. Could you give me your phone number please?
A: Ok. My number on ..... . Could you ask him to call me back?
B: Ok. I'll say that Alex call you back. He will call you back as soon as possible.
A: Ok. Thank you very much. Bye B: No problem. Bye. (2) A: Hello?
B: Hi, I'm Alex Frantzen. Did you call Career Ladder plc?
A: Oh yes, I did. I want to attend the computer training course. I need to improve
my skills to get the right job. How many course are there?
B: There are three course: Language training courses, IT training course and sales
training courses. If you need to, I can offer to send an imformation pack.
A: Of course, could you tell me the closing date for the course?
B: Hmm participants need to register at the latest one week before the start of the course.
A: Thanks. See you next time, bye. B: Ok. Goodbye.
Unit 2: Companies
A: Hello everyone, my name’s … I’m Director of Human Resources at MIFG
Data. My purpose today is to talk to you about my company.
B: Can you give me some basic information about your company?
A: My company have head office in Milan, Italy and founded in 1978. B: How about your products?
A: We makes and sells clothing, designer shoes, handbags and giftware; target
consumer for people form the age form 20 to 35 year-old. The turnover last year is
286$ million, increase of 10.4% compared with previous year. B: Is anything else?
A: Sure. We have 1800 employees and the number of stores is 28 in Italy, 35
internationally. The reasons for success is strong brand image, competitive prices,
excellent TV advertisements, endorsement by a famous and young Italian model.
B: How about the misson, advertising and promotion of your company?
A: The misson is create an exciting lifestyle for its customers. And advertising and
promotion is focuses on TV and on full-page advertisements in fashion magazines.
B: Oh, thanks for your information.
A: Thanks very much for listening. Unit 3: Selling A: Hello, nice to meet you
B: Hi A. I want to buy an additional five deluxe four-seater cars.
A: Hmm, I have some deluxe four-seater models of your cars. It’s price is 20.000$
and I offer 5% discount for first order.
B: I think 5% discount is low, so what about 10% discount?
A: 10% discount is too high, 6% discount. That's the final discount.
B: Sure. But I want my car have 4 colors is black, white, red and blue.
A: Unfortunately, we can’t do that. I just have 2 colors is black and white. If you
want to extra colors, it will raise the price by 5%.
B: It’s ok, so i want to extra 1 color is red.
A: Great. How often do you want after-sales service?
B: Hmm, visits every 3 months form. A Pulse mechanic, a training course for a local car-repair firm.
A: I’m afraid not. It’s company policy. Just send a Pulse mechanic to China every
6 months to service the cars. If you want a local mechanics, it cost of 200$ fer hour.
B: That sound a fair price for me.
A: Right we got a deal. Let’s summarise. You will buy an additional five deluxe
four-seater cars, the price is 20.000$ and have 6% discount, this car have 3 color is
black, white and red and it increases the price by 5%. You will have a Pulse
mechanic to China every 6 months to service the cars, and it cost 200$ fer hour for a local mechanics.
B: Ok, how about dinner tonight? A: Ok, thanks.
Unit 4: Great ideas
A: Hello everyone, can we start now? B: Ok.
A: GLP of Benos Alres has developed a new wallet, code-named “The Hipster”. It
will be launched in the US. The marketinh department holds a meeting to discuss a strategy for selling it.
Let’s move on now to the selling price.
B: I think 15$ approximately is Ok.
A: I agree. How about target consumer and discount?
B: In my opinion, the age from 20 to 55 is ok, and have 5% discount for order over 40.
A: That’s a good idea. The next thing to discuss is advertising. What do you think about this?
B: I think we must advertisements in magazines for the young people, in national
and newpapers and TV commercials.
A: That Ok. Let’s summarise. The price is 15$ for peopke the age from 20 to 55
and have 5% discount for order over 40. And we wil advertisements in magazines
for the young people, in national and newpapers and TV commercials. B: Right. Unit 5: Stress (Chung cho 3 mục)
A: Hi, B. I think we should carry out a survey.
B: Survey about what? Why you want to do that? (1)
A: I observe more and more staff are taking medicine because they feel highly
stressed at work. They are often sick, or pretend they are sick, and take days off work.
B: Hmm... we can ask them to do something. Oh, why don't we encourage staff to keep fit?
A: It would be popular, but it could be expensive.
B: I think I agree with you but I suppose we could do that.
A: Yeah, we will try it to solve the problem. B: Okay. (2)
A: I observe many employees feel uncertain about their jobs and careers in the
company. They worry about the future. They are constantly anxious and don't sleep well.
B: Oh, ok. I think we need to do a survey too and then we give advice to people to solve the problem.
A: Excellent idea. I think useful tips for them would be: Help them find their
strengths, ask them to do something to feel better,... B: Great, we will try it. (3)
A: I observe some staff are stressed because they feel they have no control over
their work and they don't participate in decisions. They say they feel "worthless"
and are not valued by management.
B: Ok, we will discuss this with everyone. Everyone needs to know that as a
member of the company, everyone has the right to have an opinion and every opinion is important.
A: I completely agree. How do we do it?
B: First, we need to make them feel less stressed so that their work can return to
normal. And then we need to point out their strengths so that they become
confident. They will feel they are part of the company and will contribute ideas for development.
A: Great, we will try this. I suppose we could do that.