Bài giảng điện tử Tiếng anh 8 unit 8 : Shopping- Lesson 4 | Global Success

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1
WARM-UP
CHATTING
Supposing you ordered a hat online,
but when you got it, it didn’t have
the same color as you ordered. What
would you do in that case?
The hat you ordered
The hat you received
MAKING COMPLAINTS
LESSON 4: Communicaon
Uni
t
SHOPPING
8
UNIT 8: SHOPPING
COMMUNICATION
Tom: I’m calling to make a complaint about the SMART
backpack I ordered from you last week. I got it this
morning and Its smaller than the one you adver$sed
online.
Trang: Well…Let me check it.
Tom: And I’m not happy with the colour, either. In your
picture, its dark brown, and this one is yellowish brown.
Trang: I’m sorry about that. I’ll send you another one.
1
PRACTICE
EVERYDAY ENGLISH: Making complaints
Listen and read the conversation, paying attention to the highlighted parts.
I’m calling to make a complaint
about…
And I’m not happy with….
I’m sorry about that…
Making complaint
1. The cans of *sh you bought at the shop expired *ve days ago.
2. An assistant at the shop was not very helpful.
2
PRACTICE
EVERYDAY ENGLISH: Making complaints
Work in pairs. In turns, make complaints about the situations below.
1. The cans of *sh you bought at the shop expired *ve days ago.
2
PRACTICE
EVERYDAY ENGLISH: Making complaints
Work in pairs. In turns, make complaints about the situations below.
I’m calling to make a complaint about
the cans of %sh I bought at your shop
%ve days ago. It was expired.
2.An assistant at the shop was not
very helpful.
2
PRACTICE
EVERYDAY ENGLISH: Making complaints
Work in pairs. In turns, make complaints about the situations below.
I’m not happy with an assistant
at the shop. She was not very
helpful.
3
PRACTICE
MY FAVOURITE SHOPPING PLACE
Listen to three people talking about their favourite shopping places
and tick (v) the place they mention.
People
Open-air
market
Discount
shop
Convenience
store
1. Mai
2. Nam
3. Alice
TALK ABOUT THE FAVOURITE SHOPPING PLACE
The name of the place
The reason(s) why you like
it
4
PRACTICE
MY FAVOURITE SHOPPING PLACE
Work in pairs. Take turns to ask and answer what each person in 3
likes about their shopping place
1. Mai
2. Nam
3. Alice
Example:
A: What does Nam like about shopping at a convenience store?
B: It saves him $me.
5
PRODUCTION
MY FAVOURITE SHOPPING PLACE
Work in groups. Share your favourite shopping place with your group.
Wrap-up
1
CONSOLIDATION
What have we learnt in this lesson?
Making complaints
Some favourite shopping places
Homework
2
CONSOLIDATION
-
Learn the ways to make complaints by heart.
-
Write a paragraph of 50-70 words about your
favourite shopping place.
-
Do Exercise ………..page ……Unit 8/Workbook
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Preview text:

1 WARM-UP CHATTING • The hat you ordered
Supposing you ordered a hat online,
but when you got it, it didn’t have
the same color as you ordered. What would you do in that case? The hat you received MAKING COMPLAINTS Uni 8 SHOPPING t U LESSO NIT N 8 4: : C S ommunicati HOPPIN o Gn COMMUNICATION
PRACTICE EVERYDAY ENGLISH: Making complaints
1 Listen and read the conversation, paying attention to the highlighted parts.
Tom: I’m calling to make a complaint about the SMART
backpack I ordered from you last week. I got it this
morning and It’s smaller than the one you advertised online.
Trang: Well…Let me check it.
Tom: And I’m not happy with the colour, either. In your
picture, it’s dark brown, and this one is yellowish brown.
Trang: I’m sorry about that. I’ll send you another one. Making complaint
I’m calling to make a complaint about… And I’m not happy with…. I’m sorry about that…
PRACTICE EVERYDAY ENGLISH: Making complaints
2 Work in pairs. In turns, make complaints about the situations below.
1. The cans of fish you bought at the shop expired five days ago.
2. An assistant at the shop was not very helpful.
PRACTICE EVERYDAY ENGLISH: Making complaints
2 Work in pairs. In turns, make complaints about the situations below.
1. The cans of fish you bought at the shop expired five days ago.
I’m calling to make a complaint about
the cans of fish I bought at your shop
five days ago. It was expired.

PRACTICE EVERYDAY ENGLISH: Making complaints
2 Work in pairs. In turns, make complaints about the situations below.
2.An assistant at the shop was not very helpful.
I’m not happy with an assistant at the shop. She was not very helpful. PRACTICE
MY FAVOURITE SHOPPING PLACE
3 Listen to three people talking about their favourite shopping places
and tick (v) the place they mention. People Open-air Discount Convenience market shop store 1. Mai 2. Nam 3. Alice
TALK ABOUT THE FAVOURITE SHOPPING PLACE The name of the place The reason(s) why you like it PRACTICE
MY FAVOURITE SHOPPING PLACE
4 Work in pairs. Take turns to ask and answer what each person in 3
likes about their shopping place 1. Mai 2. Nam 3. AliceExample:
A: What does Nam like about shopping at a convenience store? B: It saves him time.
PRODUCTION MY FAVOURITE SHOPPING PLACE
5 Work in groups. Share your favourite shopping place with your group. CONSOLIDATION 1 Wrap-up
What have we learnt in this lesson?  Making complaints
 Some favourite shopping places CONSOLIDATION Homework 2 -
Learn the ways to make complaints by heart. -
Write a paragraph of 50-70 words about your favourite shopping place. -
Do Exercise ………..page ……Unit 8/Workbook
Document Outline

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