CANTHO UNIVERSITY
SCHOOL OF ECONOMICS
BUSINESS ENGLISH 1 UNIT 6 ENTERTAINING
ORGANIZING A CONFERENCE
INSTRUCTOR: M.A PHAM LAN ANH
Can Tho, November 2023 GROUPS MEMBERS Order English Vietnamese name Position Contributions number name 3 Lê Huỳnh Vĩnh Đạt Bald CFO 0% Hotel Manager, 18 Huỳnh Vũ Duy John 100% HR Manager Hotel Manager, 20 Nguyễn Huỳnh Hương Clorinde 100% Sales Manager 22 Nguyễn Văn Lợi Lowi CEO 100% Hotel Manager, 28 Quách Huệ Kim Melia Chief 100% Accountant Hotel Manager, 37 Dương Ngọc Khánh Tuyền Katty Marketing 100% Manager 46 Trương Ngọc Triều Tiên Celine MC, Secretary 100%
Consultation from Ms. Lan Anh Order number Place Date/Time 14/09/23 06 103/C2 10:50 AM, 10 minutes
GROUP 6: 6 MEMBERS 1 Attendance Order Offline Full Name Start Due Status Task detail Results no. meeting date date date Write the script 26/10/23 Lê Huỳnh 13/8/ 2/11/ Not for his character 3 Not 0% Vĩnh Đạt 23 23 Submit and check for Attended mistakes Write the script Submit Huỳnh Vũ 13/8/ 26/10/23 2/11/ for his character 18 on 100% Duy 23 Attended 23 and check for time mistakes Write the script Nguyễn Submit 13/8/ 26/10/23 2/11/ for her character 20 Huỳnh on 100% 23 Attended 23 and check for Hương time mistakes Write the script for his character Submit Nguyễn 13/8/ 26/10/23 2/11/ & the CFO and 22 on 100% Văn Lợi 23 Attended 23 check for time mistakes Write the script Submit Quách Huệ 13/8/ 26/10/23 2/11/ for her character 28 on 100% Kim 23 Attended 23 and check for time mistakes 37 Dương 13/8/ 26/10/23 2/11/ Submit Write the script 100% Ngọc 23 Attended 23 on for her character Khánh time and check for Tuyền mistakes, complete a document Write the script for her character Trương Submit 13/8/ 26/10/23 2/11/ and check for 46 Ngọc Triều on 100% 23 Attended 23 mistakes, Tiên time complete a PP file 3 1.
MC will introduce the group’s theme, the scenes, the characters
and get started.
Celine (46): Hello, everyone! My name is Celine, the secretary for today's
meeting. As you can see on the screen, we are focusing on today's important
topic, which is Conference Organization. And the group [6] wishes to discuss
a scenario based on the multinational corporation Unilever headquartered in
London, United Kingdom. The company has decided to host an international
conference, and this meeting will help us choose a suitable venue for the
upcoming event. We have four scenes for this situation:
❖ SCENE 1: The CFO will present the 2022 report, followed by comments
from the CEO and the conference organization goals. The secretary will
provide crucial information for selecting the conference venue.
❖ SCENE 2: Representatives from various hotels will present their properties at the considered locations.
❖ SCENE 3: Discussion of the pros and cons. Then, the director will make a
decision and conclude the meeting.
❖ SCENE 4: After private deliberation time, we will return to the meeting
room to hear the CEO announce the decision and the scoring of each hotel.
On the company's side, we have the special attendance of the CEO - Lowi and
the participation of the CFO of Unilever Corporation. On the hotel
representatives' side, we have the presence of Ms. Clorinde from W
Barcelona, Ms. Melia from Hilton Da Nang Hotel, the representative from JW
Marriott Hotel - Katty, and finally, Director John from The Ritz-Carlton
Hotel. We are very eager for everyone to make the most of this opportunity to
listen and contribute, ensuring that the meeting runs as smoothly and
effectively as possible. Discover the fantastic opportunities that this meeting
brings by starting right now. Everyone's sincere contributions and active
listening will help us perfect every aspect. And to make the most of your time, let's begin now!
SCENE 1: The CFO will present the 2022 report, followed by comments
from the CEO and the conference organization goals. The secretary will
provide crucial information for selecting the conference venue. 1.
CFO will report the last year’s financial of Unilever company.
CFO: Hi everyone, I am Bald, the Chief Financial Officer of the company.
Since I have to travel abroad for work, I cannot report directly, so I ask
permission to report my finances online. Sorry for the inconvenience. Before
starting the meeting today I will report the total revenue of the company in the
past year so that we have the most overview of the challenges and
opportunities the company faces.
According to the latest financial report, the company achieved revenue of
$63.293 billion in the 12 months ended on December 31, 2022. This is an
impressive result, showing a 2.01% growth compared to 2021. The company
overcame the challenges posed by the COVID-19 pandemic and continues to
strengthen its leadership in the consumer goods industry. The company has
focused on product innovation, market expansion, and improving operational
efficiency. The company has also demonstrated social responsibility by 5
supporting communities, employees, and business partners during difficult times.
Thank you for listening to my report. I hope you have gained an overview of
Unilever's business in 2022, the challenges and opportunities we face. I would
like to thank all the members of the company who have contributed to this
success and hope we will continue to grow strongly in the coming year. 2.
The CEO will give comments and state the aims when organizing the meeting.
Lowi (22): Thanks for your report, Bald. For those of you who don’t know
me. Hello! I am Lowi. As you may know, I am the company's Chief Executive
Officer. Although our company faced many difficulties in the past year,
thanks to everyone's tireless efforts, we overcame them and achieved certain
achievements today and will continue to develop in the future. As in previous
years, the company decided to organize a sales conference with the following purposes: ●
Firstly, Discuss how the company can improve its products and services. ●
Secondly, Thank managers for their hard work. ●
Finally, Give managers the opportunity to get to know each other better.
Next, before having managers survey the employees, I would like to invite
Celine to provide the necessary information to choose the location for the next conference. 3.
Secretary talked about the quantity, requirements and the budget.
After that, the managers will survey their employees to choose a hotel.
Celine (46): As planned, the conference will take place in July with the
participation of the CEO, senior managers from the headquarters, and around
100 managers from subsidiary companies and foreign offices. Participants
will arrive on Thursday evening, have a day off on Friday, and depart on
Monday morning. The cost for each participant in this conference is $4,000.
Lowi (22): I will give managers 2 weeks to survey employees in their
departments to choose where we will hold the next conference. And invite
representatives of the 4 highest - voted hotels to understand each hotel better.
SCENE 2: Representatives from various hotels will present their
properties at the considered locations.
Two weeks later. 1.
The hotel’s representatives will introduce their hotel.
Lowi (22): Thank all the hotel representatives for coming and being willing to
recommend your hotels at the locations considered. Now, let's get started!
Celine (46): Please welcome Ms. Clorinde from W Barcelona Hotel as the
first person to share information about her hotel.
Clorinde will present the W Barcelona Hotel
Clorinde (20): Hello everyone, I’m Clorinde - representative of W Barcelona.
Thank you for trusting and choosing our hotel. I’m delighted to be here today
to talk about our services and facilities according to your request.
One of the most recognizable buildings on Barcelona's coast is the W
Barcelona, 18 km from Barcelona-El Prat Airport. The property which
features a glass exterior and unique curved shape – houses 473 guest rooms and suites.
Our bedrooms are luxuriously designed with full modern equipment to give
you the best experience, and you can take in every angle of the Barcelona
beach and stunning port through wraparound floor-to-ceiling windows from the suite’s interior.
If you want a space for meetings, let us inspire you and get the ideas flowing
in one of our extraordinary Studio Meeting Spaces, which is fully equipped
with the latest technology. In addition, the Great Room has a capacity of 320
attendees, with unobstructed views over the sea, this is the ideal setting for your event.
Let’s move on to the restaurant, we have NOXE. Located at the 26th floor,
include COCKTAIL LOUNGE and RESTAURANT with panoramic views of 7
the city. Inspired by pure Japan with local ingredients, NOXE brings unique
flavors curated by Chef Azuma Song. Take your dining experience to new
heights by tasting exceptional dishes and cocktails designed to be paired.
About entertaining, we have the WET® Series, a sunset party, playing over
the sea of Barcelona. You can enjoy an atmosphere of selected international
artists while sipping on the best cocktails and drinks. You can treat yourself
and enjoy a relaxing experience with our Spa. We offer surprising sensations
with a signature menu of over-the-top services like full body massages and the best skincare products.
The price is $2500 per participant, including meals and all entertainment.
If you want to visit nearby attractions, we have a few places to recommend to
you such as: Sagrada Familia (Antoni Gaudí's basilica), Barcelona Sailing,
Barcelona Aquarium, Montserrat Monastery (This ancient site offers views of the Catalan landscape)…
That's all for my presentation. I hope that our hotel can meet your
requirements, and I can offer some incentives if you choose us. Thanks for your attention.
Celine (46): Thank you, Ms. Clorinde. Now, please welcome Ms. Melia from
Hilton Da Nang Hotel to continue with her presentation about her hotel.
Miss Melia will talk about Hilton Hotel
Melia (28): Hello everyone, my name is Melia, I am the manager of the
Hilton Da Nang Hotel. I am honored to be one of the hotels your company
chooses to trust. As per your company’s request, today I would like to
represent our hotel to provide more detailed information about the hotel's
services and facilities. So, let’s start right now.
Hilton Da Nang Hotel is in the city center, a 10-minute drive from Da Nang
International Airport. This helps conference guests move conveniently. Hilton
consists of 28 floors, facing the Han River. Overall, the hotel is designed with
the beauty of luxury and impression, with the overall space and every small
detail inside the hotel being arranged very beautifully and delicately.
The hotel has about 220 rooms with panoramic views of the romantic Han
River, with a simple, elegant but no less modern decoration style. The number
of rooms is large enough to meet the company's needs. Hilton has 2 large
restaurants: Brasserie Nam and The Sail with diverse cuisine from European,
Asian, to Vietnamese dishes. Additionally, our hotel has an outdoor
swimming pool, gym, bar, and cafe.
Regarding entertainment, the hotel is a 5-minute drive from Da Nang Beach ,
next to Dragon Bridge, 6.3 km from Linh Ung Pagoda, 7.2 km from Son Tra
Mountain, and about 50-minute drive from Hoi An Ancient Town…
Especially The Ba Na Hills tourist area, with space and magnificent French
architecture right on the top of the mountain, it brings together all the
luxurious and attractive services such as restaurants, Fantasy Park, wine
cellar, French Village, Sun World Ba Na Hills,...Especially the Golden Bridge
that was once causing a stir on social networks.
Conference facilities: Hilton is one of the top hotels with the best conference
room service in Da Nang. With luxurious, spacious decoration, state-of-the-art
equipment, and a modern sound system,... Hilton is chosen by many
businesses and companies to organize events and conferences. The hall is
extremely large, with a capacity of up to 390 guests, including 8 large and
small meeting rooms. Each space is properly displayed and designed with
LED screens, and high-speed Wi-Fi systems...
Regarding costs: The total cost per person is about $1,800 including room,
meals, meeting rooms and entertainment fees. And finally, HILTON is highly
rated by travelers. Above are customer reviews. With staff service, room,
hygiene, and food. The average is 8/10.
That is all my presentation. I hope that our hotel will have an opportunity to
support your company, and our hotel will wholeheartedly and enthusiastically
accompany your company during these days. If we can cooperate with your
company soon, our hotel will support your company with the best prices and
preferential policies. Thank you everyone for listening. 9
Celine (46): Thank you, Ms. Melia. Now, let's hear from the representative of
JW Marriott Hotel, Katty, to get more information about their hotel.
Katty from JW Marriott Hotel will state about the hotel
Katty (37): Hello everyone, I am Katty - the manager of JW Marriott Phu
Quoc Emerald Bay Resort And Spa. As per your company’s request, I’m here
to provide comprehensive information about our resort's services and
facilities. So, let’s start right now.
This resort has been crafted by the renowned architect Bensley and takes
inspiration from a fictional university of the 19th century. Its architecture is a
fusion of Eastern and Western cultures, offering an exceptional experience to
its guests. The resort features 231 rooms, suites, and villas, along with
multiple award-winning restaurants and bars.
Regarding this position, it is conveniently located just 18 km away from the
Phu Quoc airport with a shuttle bus service provided. Additionally, it is only
28 km away from the Phu Quoc night market and 2.5 km from the center of
An Thoi ward. If you're interested, there are also numerous nearby temples
and pagodas that you can explore.
Our hotel offers a variety of rooms with different views, including bay,
garden, and sea views, each with spacious balconies to admire the scenery.
All rooms come fully equipped with everything you need for work and
relaxation. Regarding services, such as 24-hour reception, 24-hour room
service, free Wi-Fi, spa by JW, laundry service, IDD phone, hair dryer, and in-
room safe, etc. You can find more detailed information in the attached file I
sent previously, and there are some pictures of our rooms.
The conference area and meeting room are essential facilities for your
company. As per your request, the Grand Ballroom with a capacity of 420
people is the most suitable option. It is equipped with all the necessary
amenities and a 55-inch screen to fulfill all your meeting requirements.
About restaurants, we have Pink Pearl, Red Rum, and Tempus Fugits with a
capacity of 350 people. We offer a diverse range of Vietnamese-Japanese-
European dishes and fresh seafood to satisfy the unique taste of all our
visitors. We aim to provide complete satisfaction to all those who visit our hotel.
And finally, when you stay at our hotel, you'll have access to a variety of
fantastic entertainment options. Our bar features a luxurious and comfortable
space, including the JW Lounge and the Department of Chemistry.
Additionally, you can indulge in self-care at the world-renowned Chanterelle
Spa of JW, or take a dip in our unique outdoor swimming pool system.
For those seeking adventure, we offer kayaking at our private beach. And for
those who love shopping, Rue De Lamarck, the leading shopping street, is
just a short walk away. And the cost for a person is $2,100 , including meals
and enjoying the services at the resort that I have listed above.
I hope this information has helped showcase the convenience and diversity of
services offered at our resort. Our dedicated and enthusiastic staff are eager to
work with your company in the near future. Please consider us for your next
event or conference and we can discuss additional benefits for your company. Thank you for your time.
Celine (46): Thank you. Finally, please welcome Mr. John from Toronto
Hotel to know more about their Hotel.
John will mention The Ritz - Carlton Hotel
John (18): Hello everyone, I am very glad to meet you today. Let me
introduce a little bit about myself. My name is John, I am a manager of Five
Star Toronto Hotel - The Ritz-Carlton which you recommended in the
previous meeting. I was invited to attend this meeting to give more details and information about our hotel.
The first thing I want to tell you about The Ritz-Carlton is its location. It is
located in Toronto, Canada. From the moment you arrive at our downtown
Toronto luxury hotel, you will begin to explore the city’s cosmopolitan culture
through taste, touch, sight, smell and sound. The Hotel is near the city's
captivating highlights and hidden gems, approximately 1km to the harbor. 11
Furthermore, there are too many shuttle services, taxis, buses, trains available.
Therefore, this is the big advantage for you to explore around the city easily
and enjoy a lot of famous and interesting places in the big city - Toronto such
as Hockey Hall of Fame, Scotiabank Arena,…
Second, I will mention the thing that you are most concerned about. The hotel
has a very large conference room with capacity of 250 people, many meeting
and event rooms. I think it is suitable for the large number of your employees.
All the rooms are featured with floor-to-ceiling windows, large TV, natural
light and views of Toronto's skyline. It will make you satisfied with modern
facilities, make your conference more professional and finish with full
success. About bedroom, all is bright, large and comfortable. It has a relaxed
lounge and modern furniture like 42-inch LCD flat-screen HD TV, deep soak-
er tubs and floor-to-ceiling windows,...This will be a fantastic place for you to
relax and sleep after a hard working process.
Moreover, The Ritz-Carlton also provides an indoor swimming pool, hot tub,
sauna, on-site spa, 24-hour fitness center and collection of custom culinary
experiences. This will help you reduce stress, keep fit and stay healthy. Next,
our restaurant with capacity for 200 people offers local ingredients, flavor
Italian fare at TOCA, Gastrobar concept with fusion cuisine and creative
handcrafted cocktails. Besides, there has wide range of entertainment
available in the area. You just have to spend a few minutes walking around to
join a hundred kinds of clubs, bars and café.
Our hotel always receives a lot of positive comments and good reviews about
the friendly staff, the convenient rooms, the best location, and the super
services,…Finally, the price is $3,000 per participant, including all
entertainments. And if you sign a contract about choosing our hotel as a
destination to organize a conference, we will offer you a 10% discount in
total. I think our hotel is the best choice for you and we will not make you
disappointed. This is the end of my speech, thank you for your attention.
Celine (46): Thank you all for sharing valuable information about your
hotels. We will now proceed to Part 3, where the managers will discuss the
strengths and weaknesses of each hotel.
SCENE 3: Discussion of the pros and cons. Then, the director will make a
decision and conclude the meeting.
Discuss about the advantages and disadvantages of each hotel
Celine (46): After listening to the representatives' presentations, I have
summarized the information and have the following evaluations:
Regarding the W Barcelona Hotel, due to its beachfront location and
entertainment events, there may be some noise in certain hotel rooms, which
could potentially affect the tranquility of some guests.
Two weaknesses of the JW Marriott Phu Quoc Emerald Bay Resort And Spa
include its distance from Phu Quoc Airport (18 km) and its separation from
the downtown area of Phu Quoc at night. This distance can create
inconvenience for transportation.
The primary drawback of The Ritz-Carlton in Toronto is its relatively high
pricing, which may exceed the budget of many individuals. Additionally,
participation in outdoor entertainment activities may require extra time and
effort, as the hotel is located far from the city center.
The key advantages of the Hilton Da Nang Hotel include its convenient
location, elegant architecture, rooms with beautiful views, diverse dining
options, fitness and entertainment amenities, proximity to important tourist
destinations, excellent conference facilities, and positive feedback from travelers.
Therefore, I believe that the Hilton Da Nang Hotel is the most suitable choice for us this time.
Lowi (22): In my assessment, both the W Barcelona Hotel and the Hilton Da
Nang Hotel meet our requirements. Let's compare these two hotels in terms of
customer satisfaction when experiencing their services. 13
Celine (46): W Barcelona Hotel: Vibrant and lively ambiance, known for
nightlife and entertainment, but some occasional noise disturbances due to its
popularity may affect tranquility.
Hilton Da Nang Hotel: Convenient location, elegant design, and positive
feedback, with high ratings for staff service, room quality, cleanliness, and
food, making it a well-regarded choice.
Lowi (22): I think we should choose the Hilton Da Nang Hotel.
SCENE 4: After private deliberation time, we will return to the meeting
room to hear the CEO announce the decision and the scoring of each hotel.
Give the final results and the transcripts of each hotel
Lowi (22): Thank all the hotel representatives who took their valuable time to
attend the meeting with us. It is also tough for us to choose a suitable hotel to
hold the upcoming conference because all the hotels have their advantages
and their uniqueness. After the private meeting, we agreed to score according
to a table including the following criteria: location, access, conference
facilities, bedrooms, entertainment, restaurants, leisure, price, and total. This
table will be calculated on a 4 - point scale, the lowest will be 1 and the
highest will be 4. Finally, with 23 points, we chose the Hilton Da Nang Hotel.
Katty (37): Why did you choose the Hilton Da Nang Hotel instead of the others?
Lowi (22): We rely on criteria consistent with the goals we initially set out
which are conference facilities, entertainment and price. Based on those
criteria, I think the Hilton Da Nang Hotel meets the criteria, so we decided to
choose this hotel. Do the remaining representatives have any comments?
Clorinde (20): I don't have any thoughts on this decision. Thank you!
John (18): So do I.
Melia (28): Thank you for choosing my hotel. We are very happy about that.
Lowi (22): We are all in agreement. So the final choice is Hilton Da Nang
Hotel, which is where the next conference will be held. The meeting ends
here. Once again I would like to thank everyone who participated in the meeting today.
Celine (46): The presentation by Group 6 concludes here. Thank you all for
listening. Please provide feedback to help our group learn and improve. CRITERIA HILTON JW W
The RITZ -
MARRIOTT BARCELONA CARLTON Location 3 3 2 4 Access 2 2 3 3 Conference 3 3 2 1 facilities Bedrooms 3 4 3 2 Entertainm 4 3 2 3 ent Restaurant 2 3 3 2 Leisure 2 1 3 3 Price 4 3 2 2 Total 23 22 20 20 End 15 REFERENCES 1.
David Cotton, David Falvey & Simon Kent (2012). Market Leader -
Pre-Intermediate (3rd ed.). 2.
https://www.jwmarriottemeraldbay.com/ 3.
https://www.marriott.com/en-us/hotels/bcnwh-w-barcelona/overview/ 4.
https://www.hilton.com/en/hotels/daddvhi-hilton-da-nang/ 5.
https://khachsanDa Nang.shop/vn/hilton-da-nang.html 6.
https://www.macrotrends.net/stocks/charts/UL/unilever/revenue