Business Partner B1 Unit Tests Answer Key & Model Answers | Tiếng Anh | Trường Đại học Kinh tế – Luật, Đại học Quốc gia Thành phố Hồ Chí Minh
Mr McKeith has to change your visit next month to attend the opening of his new factory. This is because there have been some delays with the factory and it isn’t going to be ready until 10th June. He’d like to know if you can change your plans to come in June or if you prefer to visit one of the other factories in Wales or Ireland in April. However, I know you want to see the new factory so I don’t think that would be an option. Tài liệu được sưu tầm và soạn thảo dưới dạng file PDF để gửi tới các bạn cùng tham khảo, ôn tập đầy đủ kiến thức, chuẩn bị cho các buổi học thật tốt. Mời bạn đọc đón xem!
Môn: Tiếng anh (TA) 2 tài liệu
Trường: Trường Đại học Kinh Tế - Luật, Đại học Quốc gia Thành phố Hồ Chí Minh 1.4 K tài liệu
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TESTS ANSWER KEY Unit 1 7 1 b
LANGUAGE AND SKILLS TEST 2 a Language 3 b 1 4 c 1 b 5 c 2 a 6 b 3 a 7 b 4 c Writing 5 d 8 6 b Model answer 7 b Dear Mr Kasaba, 8 a
I’d like to welcome you to the company and to let you 9 d
know that I’m arranging an induction day for you on 10 b
Tuesday. Firstly, the Design Manager is going to 2
introduce you to the design team. After that, Ahmed
Barak, the Production Manager, is showing you the 1 ’m going to be 2 does your bus
production process. After lunch, I’ll introduce you to 3 is coming
the marketing team and finally we’re meeting the 4 going to get customer service team. 5 are you giving
Please contact me if you have any questions. Kind regards, 6 ’m going to talk 7 ’m going to make 8 ’m taking
LCCI ENGLISH FOR BUSINESS 9 ’m not going to arrive Model answer 10 ’s not going to get Hi Sandra, 3
Mr McKeith has to change your visit next month to 1 c
attend the opening of his new factory. This is 2 a
because there have been some delays with the 3 c
factory and it isn’t going to be ready until 10th June. 4 c
He’d like to know if you can change your plans to 5 a
come in June or if you prefer to visit one of the other
factories in Wales or Ireland in April. However, I 4
know you want to see the new factory so I don’t think 1 b that would be an option. 2 c
I’ve looked at your diary and you definitely can’t go in 3 b
June because of the medical conferences, but the 4 a
first week in July is free. Shal I ask him to rearrange 5 b
it for then? He also wants to know if there’s anything 5
else you’d like to do while you are there. 1 know
We need to make sure that the delay doesn’t affect 2 Firstly our sales targets. 3 After
Please let me know what you would like to do and I’ll 4 free get back to Mr McKeith. 5 best Al the best, Skills Unit 2 Listening 6
LANGUAGE AND SKILLS TEST Language 1 a 2 c 1 1 c 3 c 4 b 2 d 3 b 5 b 6 c 4 a 5 c 7 b 8 a 6 b 7 c 8 a
© 2018 Pearson PHOTOCOPIABLE 1 TESTS ANSWER KEY 9 d
Thank for your email inviting me to the launch party 10 b
for your new product on Wednesday 6th October at 2 the Museum of Design. 1 First of al ,
Unfortunately, I already have another appointment 2 In addition,
that evening and am unable to attend. However, my 3 To start with
assistant, Elise Deviers is free that evening and 4 for instance,
would be happy to take my place. 5 as wel as
I very much look forward to seeing you and the new 6 While
product when I next visit your company. 7 While Al the best, 8 When 9 Previously
LCCI ENGLISH FOR BUSINESS 10 then Model answer
What makes a good advertising commercial? 3 1 b
Advertising is a necessary part of the global business 2 a
world today. If you do not advertise, how are your 3 c
potential customers going to know what you are 4 c
sel ing? Choosing the most suitable commercial for 5 b
your target market is vital. The growth in the use of
smart phones and other digital devices means that 4
commercials can be seen everywhere and bad ones 1 with
are not easily forgotten as they are watched 2 take repeatedly on the internet. 3 said/mentioned
People say that there is no such thing as bad 4 feel
publicity but, if a company has made a big mistake 5 listening
with their commercial, then the negative points wil be
reinforced by people constantly sharing it on social 5
media and the brand image wil suffer. Several 1 b 2 a
famous brand TV commercials have had to be
withdrawn because they have upset audiences. For 3 c 4 c
example, a wel -known fast food chain designed a
commercial aimed at children but accidental y used a 5 b
frightening animated character which scared many Skills young children. Listening
Good commercials wil raise brand awareness by 6
getting people to talk about it and therefore spread 1 b
the message about the product or service. The best 2 b
ones wil be shared by mil ions of people. For me the 3 c
best commercials are the ones which make me 4 b
laugh. But using comedy to sel a product doesn’t 5 b
work for everyone: what some find funny may annoy 6 c others. 7 a
Targeting the right market today is more important 8 a
than ever. These days advertisers have access to
massive amounts of digital media to help them reach Reading
their target market. Consequently, they have to be 7
even more careful about cultural and ethical issues. 1 a
Furthermore, advertising has to fol ow the law of the 2 b
country in which it is being shown, so there may also 3 a
be problems trying to use one advertisement 4 b global y. 5 c 6 b
In conclusion, I think that as long as a commercial
leaves a positive long-lasting impression, it has 7 a achieved its purpose. Writing 8 Model answer Dear Mr Underfield,
© 2018 Pearson PHOTOCOPIABLE 2 TESTS ANSWER KEY Unit 3 3 c 4 c
LANGUAGE AND SKILLS TEST 5 c Language 6 a 1 7 c 1 b 8 b 2 a 3 b 7 4 c 1 b 5 b 2 b 6 c 3 c 7 a 4 a 8 a 5 c 9 c 6 c 10 b 7 b 2 Writing
1 Could you tel us why you want to work for this 8 company? Model answer
2 We would like to know where you have worked Dear Mr Lefils, before.
I am writing to apply for the position of Junior Event
3 Can you tel me what you think your greatest
Manager and enclose my CV. I have just finished a strength is?
degree in event management so I’m very interested
4 I would like to know how you would solve this in this position. problem.
While at university, I organised several music events.
5 Could you tel me who your previous employer
I am good at problem-solving and keeping calm and I was?
also had to recruit staff to help me with the events. In
6 We would like to know if you are prepared to work
addition, I used social media to advertise our events. in another country.
I would be grateful to have the opportunity of an
7 Can you tel me who we need to contact for a interview with you. reference? Yours sincerely,
8 I would like to know if you enjoy working in teams.
9 Could you tel us when you are leaving your current
LCCI ENGLISH FOR BUSINESS job? Model answer
10 Can you tel us what your interests are? Dear Mr Nkomo, 3
Thank you for your letter. I am sorry to hear about 1 c
your staffing issues and I apologise for the lack of 2 a
communication regarding a training strategy. 3 b
However, we had some problems finding a suitable 4 c training partner. 5 a
I am pleased to inform you that we have now signed
a contract with Gorald Training. They offer a 4
comprehensive training plan for management staff, 1 ever
who wil have to attend two courses every year. The 2 question
first courses will take place in three months’ time. 3 what
The courses for junior management staff take place 4 with
local y or in-house and include subjects such as time 5 taking
management, active listening and delegating. There 5
are also special courses for senior management and 1 c
these are held in various locations around the world 2 b
and include subjects such as leadership, personal 3 c
effectiveness and giving and receiving feedback. 4 b
Staff must use Gorald Training, therefore we cannot 5 a
al ow you to organise your own training courses, but
we can assure that you that both you and your staff Skills
wil be able to participate in at least two professional Listening development courses per year. 6
We hope that this letter clarifies the matter and 1 c
answers your questions. Please do not hesitate to 2 b
contact me if you have any further queries.
© 2018 Pearson PHOTOCOPIABLE 3 TESTS ANSWER KEY Yours sincerely, 8 c Mr G R Fleming HR Director 7 1 c Unit 4 2 a 3 b
LANGUAGE AND SKILLS TEST 4 b Language 5 c 1 6 c 1 b 7 a 2 c 3 a Writing 4 d 8 5 a Model answer 6 c Dear Ms Pfennig, 7 d
I had a meeting with the Sales Director this morning 8 b
and we discussed the problems we are facing. 9 c
Firstly, stock levels are very low because of the fire 10 a
at our factory last week. As a result, we were unable
to supply customers on time. Consequently, they are 2
very unhappy as they have to wait for their orders. 1 Should
Secondly, the GH4 product is faulty due to a design 2 don’t have
error. As a result of this we have recal ed al faulty 3 have products. 4 mustn’t Regards, 5 must 6 should 7 should
LCCI ENGLISH FOR BUSINESS 8 have Model answer 9 have to Staff survey
A staff survey has been conducted to find out how 10 shouldn’t
staff feel about working for the company. Employees 3
were asked how satisfied they were with the working 1 Would
environment, their line manager, their salary, the 2 manage
amount of paid holiday and to add any other 3 mind comments. 4 hand
Salary and working environment 5 appreciate
The majority of staff are satisfied with their salaries 4
and only 18% said they were dissatisfied. There were 1 a
no extra comments about salary. Only a third of staff 2 b
were satisfied with their working environment. 3 b
Several staff members made comments saying that 4 c
the factory was old and dusty and therefore an 5 a unhealthy place to work in.
Paid holiday and line managers 5
Most of the staff feel that they do not get enough paid 1 result/consequence
holiday and would like more. Some commented that 2 led
it would be good if they could have more holiday if 3 to
they have worked here for more than five years. 4 result
More than half of the staff said they were satisfied 5 order
with their line manager, although many employees Skills
did not offer any opinion on this. There were no Listening
significant comments about line managers. 6
Working hours and other comments 1 c
Several people thought that the working hours were 2 a
too long and that they would like to have more tea or 3 b
coffee breaks. However, we give them what is 4 c
required by law. Some employees felt they needed 5 c
more training and the chance to do different jobs. 6 a
And final y, there were many comments about the 7 b
company providing transport to and from the factory
© 2018 Pearson PHOTOCOPIABLE 4 TESTS ANSWER KEY
as some employees are finding it very difficult to get 5
to work on time using public transport. 1 understanding Recommendations 2 would
I would recommend that we look at improving the 3 forced
working conditions in the factory to ensure that we 4 resolved
provide a healthy working environment for our staff. 5 response/reply
Regarding more paid holiday for staff working here
for five years or more, I think we should look into this Skills
in order to remain competitive. Our working hours Listening
comply with the law so we must investigate further 6
why staff feel they are not getting long enough 1 Telize
breaks. Recently some staff have been late for work 2 purchasing
and due to the reduction of public transport services 3 650
over the last year. Therefore, I think we should 4 printer(s)
organise staff transport. Final y, it would be good for 5 14
both employees and the company if we provided 6 discount more training for staff. 7 Mayfield 8 Bil ing Unit 5 Reading
LANGUAGE AND SKILLS TEST 7 Language 1 b 1 2 c 1 c 3 b 2 b 4 a 3 b 5 c 4 a 6 a 5 c 7 c 6 d Writing 7 d 8 8 b Model answer 9 a Dear Sir, 10 c
We received our order for 1000 crates of giftware this 2
morning, arriving three days late. In addition, two 1 was decided
crates were damaged and some items were broken 2 should be bought and cannot be sold. 3 was announced
We tried unsuccessful y to contact you yesterday. 4 has been / was criticised
We have been customers for two years, but recently 5 might be interrupted
several problems have occurred with our orders. 6 could be changed
If you do not respond immediately, we wil be forced
7 cannot be easily hacked / cannot easily be hacked
to review our contract with you. 8 have to be planned
We look forward to receiving a prompt response. 9 have already been purchased Yours faithful y, 10 have/are yet to be ordered 3
LCCI ENGLISH FOR BUSINESS 1 b Model answer 2 a
Problems with FGTY system 3 c Dear Mr Krulic, 4 d
Three weeks ago you instal ed your FGTY Logistics 5 c
system in our warehouse. Unfortunately, we have
had many problems with it although you assured us 4
that we were unlikely to encounter any. 1 a
The main problems are that the system keeps 2 c
crashing and we are unable to get your technicians 3 c
to respond quickly enough to sort it out. Secondly, 4 b
stock has been directed to the wrong locations four 5 b
times by your system. As I’m sure you can
appreciate, this has caused serious problems for us
and our customers. Our Warehouse Manager has
calculated that 54 working hours have been lost
© 2018 Pearson PHOTOCOPIABLE 5 TESTS ANSWER KEY
trying to contact your company about these 1 the
problems. Furthermore, our staff did not receive the 2 [correct]
training that was promised and feel that the system is 3 from
not as user-friendly as it should be. 4 [correct]
We were very surprised that you seem unable or 5 order
unwil ing to resolve these issues. As a result, we feel 6 [correct]
a prompt meeting with you to discuss this damaging 7 [correct]
situation would be beneficial to both parties. 8 not
As your company has such a good reputation, we 9 on
sincerely hope that this matter can be resolved to our 10 [correct]
mutual satisfaction. However, if you fail to respond to
this letter immediately, we may consider legal action. Skills
We look forward to receiving your prompt response. Listening Yours sincerely, 6 1 Canning Unit 6 2 natural 3 capacity
LANGUAGE AND SKILLS TEST 4 factory Language 5 business plan 1 6 500,000 1 b 7 Tuesday 2 d 8 3 pm 3 a 4 c Reading 5 b 7 6 a 1 a 7 d 2 c 8 c 3 d 9 d 4 d 10 a 5 c 6 c 2 7 a
1 what changes the company wil /would make the fol owing year Writing
2 they had had a few problems with the new products 8 Model answer
3 she didn’t understand why we/they couldn’t meet the next/fol owing day Dear Sir,
4 they had had a meeting with the investor the day
I am writing to see if you are interested in investing in before / the previous day our company.
5 if I had borrowed his laptop that morning
We produce and sel healthy street food. Our
6 they were going to speak to the staff later that day
business has increased dramatical y in the past year
7 if he would need to look for further investment
and we would like to have more kiosks around the
8 when we were planning to build the factory
city. However, we need to find premises to prepare
9 revenues from sales were higher than ever before
the food and employ more staff. We are looking for an investment of $100,000.
10 she wouldn’t be there the following week because she was going on a course
We would appreciate a meeting with you to discuss our business plan. 3 Yours faithful y, 1 c 2 a 3 c
LCCI ENGLISH FOR BUSINESS 4 d Model answer 5 b Start-up advice Market research 4
This is key to everything and wil help establish: 1 chart • who your customers are. 2 graph •
how to market your product/service. 3 over • the price you can charge. 4 closely • believable business plan. 5 show
Types of market research: 5
1 Desk research includes online information, social
network sites and published data.
© 2018 Pearson PHOTOCOPIABLE 6 TESTS ANSWER KEY
2 Field research includes use of surveys. 3 up
Keep number of questions to a minimum. 4 mind
Face-to-face interviews 5 rather
– Can be a good way to meet future clients. 4
– These are good because they reduce the chance of people lying. 1 b 2 a
– Good interviewers can assess body
language to help them decide how the interviewee 3 c real y feels. 4 b Phone/Email surveys 5 b
– People don’t like unexpected emails/phone 5
calls and often give incorrect information. You can’t 1 should/must check body language. 2 thing
– Reaches large number of people more 3 tried personal y. 4 advise Focus groups 5 better
– Special y chosen people with knowledge of the product/service. Skills Listening
– They express their opinions. Trial customers 6 1 2/two
– Ask people to use the product/service and
give honest feedback and suggestions. 2 leadership 3 Bexington
– They find potential problems and suggest ways to solve it. 4 Operations Manager Business plan 5 registration form
– A plan is needed to get financial backing. 7A
– The plan is a guide or map for the business. 1 c
– Be flexible and adapt original plan if 2 e
conditions change significantly. 3 f Unit 7 4 b 5 g
LANGUAGE AND SKILLS TEST 7B Language 1 c 1 2 f 1 c 3 e 2 a 4 h 3 d 5 d 4 b 5 d Writing 6 a 8 7 c Model answer 8 b Dear Jane, 9 c
It has become obvious that staff need to speak some 10 b
Chinese and Spanish because of our cross-cultural
projects. After researching, I suggest three options. 2
Firstly, online courses seem to be the cheapest way 1 started
of learning. Secondly someone could come into our 2 had never done
company to teach staff, and final y people could 3 came
attend ful immersion courses in countries where the 4 met languages are spoken. 5 were talking
I recommend that we use online courses to keep
6 had once worked / once worked
costs down and because staff can study in between 7 hadn’t remembered other commitments. 8 formed Regards, 9 was having 10 managed
LCCI ENGLISH FOR BUSINESS 3 Model answer 1 keen NEW TRAINING STRATEGY 2 preference Dear staff,
© 2018 Pearson PHOTOCOPIABLE 7 TESTS ANSWER KEY
We have decided to implement a new global training 4 whose
strategy for the company in order to standardise 5 which
training procedures. This is necessary because not 6 where
everyone is getting the same quality of training. 7 who
YPX Training is the company chosen to deliver our 8 whose
training and has centres around the world. 9 when Employee obligations 10 who
Al employees must study one language and take two
business skil s courses each year. 3 Available courses 1 b
Language courses: English, Spanish, Arabic, 2 c
Chinese, French, Italian, Hindi, Russian 3 a
Business skills: There are many other courses but 4 b
the main ones we are interested in are: time 5 b
management, management for new managers, 4
budgeting and cost control, communication, 1 c
negotiation, presentations, interviewing. 2 b
Which courses should I take? 3 a
You can choose any suitable course but your choice 4 b
must be agreed by your manager. 5 b
Registration for training:
When you have chosen the courses, you should go 5
online to register and complete the registration form. 1 inform
You wil also be asked to select date options, in case 2 decision(s)
the course is ful on the date you have chosen. 3 announce
Therefore, please make sure you and your manager 4 came
have worked these out before registering. 5 reach Missing training: Skills
If you miss a course for any reason, you wil need to Listening
let your manager and the training company know as 6
soon as possible. You must then rebook for the next 1 Chaudhary available course. 2 Supervisor
Any problem or queries: 3 twelve/12
Please contact Alice Dent, Training Manager, if you 4 deadlines
have any queries or problems selecting or booking 5 budget your courses. 6 interpersonal Career prospects: 7 delegate
If you attend al your designated courses each year, 8 British
you wil be eligible for promotion when positions open up. Reading 7 Unit 8 1 a 2 c
LANGUAGE AND SKILLS TEST 3 b Language 4 b 1 5 c 1 d 6 a 2 b 7 a 3 a 4 c Writing 5 b 8 6 b Model answer 7 c Dear staff, 8 a
I’m writing to inform you that the company has 9 c
decided to move its main sales office to Frankfurt, 10 d
Germany. This is happening as a result of the increased sales in Europe. 2
I’ve arranged a meeting for Friday, 12th in the board 1 when
room at 2 p.m. to discuss the change. I’d like to hear 2 who
your opinions about the change at the meeting and 3 which discuss them further.
© 2018 Pearson PHOTOCOPIABLE 8 TESTS ANSWER KEY Al the best, Felipe Worsach Sales Manager LCCI ENGLISH FOR BUSINESS Model answer
Avoiding first-time manager mistakes •
Beware that it can cause conflict if you are
promoted within a team or department. •
Working with previous col eagues can be
difficult so treat everyone in the same way so that
former colleagues can’t accuse you of favouritism –
create an environment of trust. •
The first thing the new manager needs to do is
create an atmosphere where information exchange
can take place freely and put some ground rules in
place. Involve everyone in the process. •
Sadly, it’s easy for some new managers to
fol ow examples of bad management, e.g. shouting
out orders and doing nothing else.
© 2018 Pearson PHOTOCOPIABLE 9
