B- PRACTICE
I. Write one request to each person or company below. 1. an office supply company
Could you please send me a catalog of your office supplies? 2. a client who owes you money
Could you tell me when will you pay me?
3. a school where you would like to study
Please send me more information about language courses.
4. a company where you would like to work
Could you tell me more about your company culture and employees benefit.
5. an employee who is late submitting a project
Please tell me the reason you submitted the project late.
II. Write one suggestion for each person or company below.
1. the manager of a restaurant with a rude waiter
I think you should provide customer service training for the waiter.
2. a person who wants to hire an office assistant
I suggest that you clearly define the job responsibilities and requirements, and
conduct thorough interviews to find the best candidate for the position.
3. a company that delivers orders late
I think you should improve transportation system, and provide updates to
customers regarding the status of their orders to improve their service quality.
4. the manager of a store with long checkout lines
You could open more checkout lanes, it can help to speed up the process and reduce wait times.
5. An out –of –town colleague needing a place to stay in your city
I suggest looking into short-term rental options such as Airbnb.
III. Write two or three possible explanation for each problem.
1. A health club manager wants to know why you canceled your membership.
The reason why I canceled my membership is because I couldn't afford the
membership fees anymore, and I didn't have enough time to go to the health
club regularly due to a busy schedule.
2. A customer wants to know why your company delivered the wrong merchandise.
The reason why our company delivered the wrong merchandise is an error in
the order entry system, leading to the wrong product being shipped.
3. Your neighborhood dry cleaners wants to know why you no longer use its service.
The main reason for this is because my clothes were not cleaned to my
satisfaction, and I found a cheaper dry cleaning service.
4. A painting company wants to know why you have not made the final payment for its service.
The main reson for this is because i have faced unexpected expenses that have
prevented me from making the final payment on time.
5. A job applicant wants to know why he has not received a response to his application.
The reason why you has not received a response to your application is because
My company have received a large number of applications and has not had a
chance to review all of them yet.