Ngân hàng câu hỏi ôn thi tiếng anh thương mại | Đại học Thương Mại

lOMoAR cPSD| 61785836
NG N H¸NG C U HỎI N THI HỌC PHẦN
HỌC PHẦN: TIẾNG ANH THƯƠNG MẠI 1.1
Bộ m n: Thực h nh tiếng Anh
I – NH M C U HỎI 1 (QUESTION 1) 1. C u hỏi mẫu 1
Question 1 (3 pts) Fill in each blank with the correct form of the word given in brackets
1. In meetings, it is ____________ (advice) for junior staff to speak only when invited to do so.
2. Employees working in call centers have poor working conditions and low job ____________ (satisfy).
3. I am writing to ____________ (enquiry) about having a television repaired.
4. Experiences of workers around the world may ____________ (differ) depending on the
conditions in their workplace and the society in which they live.
5. Our office manager also looks after finance, and she has two accountants working ......... (under) her.
6. She always imposes her ideas on others and makes the workplace a stressful one; she is a _________ (bull) at work.
7. Brand identity consists of far more than the _________ (physics) product itself.
8. After a hard-working day, I hardly have any spare time to spend on _______ (recreation) activities.
9. He has suffered from health ______ (collapse), and I think he is likely to take early retirement.
10. Free theatre tickets are one of the ______ (perk) of this job. 2. C u hỏi mẫu 2
Question 1 (3 pts) Fill in each blank with the correct form of the word given in brackets
1. Managing ____________ (person) is one of the functions of Human Resources.
2.You will have to _______ (beat) them up in order to be the winner.
3. Improving and ________ (performance) market study in less than ten weeks was a major challenge.
4. Top brands are able to make us feel more confident, more powerful, and much_________ (health).
5. _________ (persuade) skills are needed when you have to collect debts from customers or
encourage them to use your client’s products.
6. They are finding ______ y), dynamic and outgoing people to work as representatives for the group.
7. The number of______ (graduation) entering the job market is on the increase and the
competition for jobs has become one of the most cutthroat games. lOMoAR cPSD| 61785836
8. He is likely to take early retirement as he has suffered from health ______ (collapse).
9. Even though the customer is king, don’t tell anyone, because management are more interested in ______ (profit).
10. Brook is sacked for ______ (competent). He is now looking for another job.
II – NH M C U HỎI 2 (QUESTION 2) 1. C u hỏi mẫu 1
Question 2 (3 pts) I. Choose one underlined word or phrase which needs correcting in each sentence
1. When I was younger, we often talked long hours. We were use to sit up late at night. A. younger B. long hours C. use D. up late
2. I really wouldn’t like that friend of yours to treat me as something that belongs to him. A. wouldn’t B. of yours C. as D. that
3. Few people look forward to losing their jobs, don’t they? A. Few B. losing C. jobs D. don’t they
4. Never before I have seen a man who enjoyed being lied to. A. Never B. I have C. enjoyed D. lied to
5. Even though my dog is stronger than your, I doubt whether it could win in a fight. A. Even B. your C. whether D. could
II. Read the following passage and choose the best answer SAFETY IN THE WORKPLACE
As a recently hired employee, you need to ensure that you familiarize yourself with the following
safety rules. You are responsible for adhering to all rules and procedures. To create and maintain a
safe workplace, each employee must:
- Acknowledge the dangers that exist in the workplace and be careful to avoid any unnecessary
risks that might harm you or those around you.
- Notify the company of dangerous situations and provide suggestions on how to improve safety.
- Use all employee safety equipment whenever necessary.
- Obey all safety guidelines as dictated from worksite managers.
- Immediately report any Injury or safely concern to the worksite manager.
- Respond to situations with worksite first-aid resources whenever possible.
On behalf of the company, allow me to express my deepest wish that no injuries or dangerous
situations ever occur. However, in the event that a situation does occur we want all employees to
receive the best medical treatment available. If you do not report an injury or accident immediately,
we are unable to fulfill our part.
-------------------------------------------------------------------- INJURY REPORT DATE: April 26th VICTIM’S NAME: Diego Carson
RESCUER’S NAME. Kim Young Su lOMoAR cPSD| 61785836
LOCATION: East Stairwell, 3rd floor SUMMARY OF ACCIDENT:
At approximately 3:00 p.m. Mr. Kim found Mr. Carson lying unconscious in the East Stairwell on the
3rd floor of the main production facility. Mr. Kim immediately began administering CPR and checking
Mr. Carson for other injuries. Soon afterwards Mr. Carson began breathing on his own and started to
recover. Mr. Kim called for help and an ambulance was called. At hospital. Mr. Carson was treated for
a large cut on his forehead and placed under observation for the night. Mr. Carson informed Mr. Kim
on the way to the hospital that he had slipped on the stairs and hit his head. He also told Mr Kim that
he had noticed a week ago that the stairs were slippery because of some leaking, but hadn’t bothered
to tell anyone. Mr. Carson will make a full recovery.
1. When would an employee probably receive this information? A. When the employee was about to retire.
B. As soon as the employee began working for the company.
C. Close to the summer season when most injuries occur. D. Whenever an injury occurs.
2. According to the notice, whom should an injured employee contact? A. The worksite manager B. The first-aid director C. The ambulance D. The company lawyer
3. What injury did Mr. Carson suffer as a result of this accident? A. A fractured hip B. A sprained ankle C. A broken back D. A cut on his head
4. In the memo, the word "administering" in line 3 is closest in meaning to A. Assigning B. Sharing C. Performing D. Imposing
5. According to the workplace regulations, what did Mr. Carson fail to do? A. Wear safety equipment
B. Notify the company of dangerous situations and provide suggestions on how to improve safety.
C. Administer first aid to himself upon becoming injured
D. Call the ambulance when the accident occurred
2. C u hỏi mẫu 2 Question
2 (3 pts) I. Choose one
underlined word or phrase
which needs correcting in each sentence
1. I was discouraged to swim when I put my feet in the ice-cold water. lOMoAR cPSD| 61785836 A. to swim B. put C. in D. ice-cold
2. You don’t know what I was talking about because you didn’t give attention. A. what B. was talking C. because D. give
3. Susan and Ted are in love. It is certainly going to be another wedding A. in love B. it is C. certainly D. to be
4. It will be trouble if the police find out about our illegal activity. A. It will B. out C. about D. activity
5. Not until it was too late that I remembered to call Susan. A. until B. too
C. that I remembered D. to call
II. Read the following passage and choose the best answer
To: "The Shoe People" From: "John Trimbald"
Subject: Customer Complaint To Whom it May Concern,
I have trusted the Shoe People to protect the feet of my employees for over ten years now. I
recently purchased a few pairs of boots from your company for my crew. Though my men were
initially satisfied with the boots, the soles began to fall apart on them after just twelve weeks. This
was extremely surprising considering they came with a six year warranty. The boots are unsafe to
wear because my men are pouring hot concrete. Please respond as soon as possible with
instructions on how I can return the boots and receive a refund. Thank you, John Trimbald John Trimbald, Foreman JT Construction
_________________________________________________ The Shoe People 22 Circular Rd. Castlerock, Northern Ireland BT51 6TP John Trimbald JT Construction 22 Mark Lane Rd. London, England EC3R 4BT January 3rd, 2008 Dear Mr. Trimbald,
Thank you for your e-mail concerning the poor quality of our rubber soled black workboots. A
representative will be by your office next week to pick up the damaged boots. We apologize for
any inconvenience this has caused you and your crew. Along with five new pairs of workboots for
your crew (we included one extra pair), we have enclosed a free year’s supply of sole protector
spray. In our retail stores, this spray is always recommended to buyers who work on heated floors.
This should have been brought to your attention at the time of your initial order (received by lOMoAR cPSD| 61785836
telephone on October 12, 2007). Please excuse our oversight. To date we have had no complaints
about these workboots from customers who have used the protector spray. However, should you
use the spray and find that you are still unsatisfied with the boots, please return the boots and spray
for a full refund. Thank you for supporting The Shoe People. Have a Happy New Year. Sincerely, Stan Mason, President
1. Which company was unsatisfied? A. Stan Mason’s company. B. The Shoe People. C. JT Construction D. The sole company.
2. How many people are on John Trimbald’s crew? A. Four. B. Five. C. Six. D. Twelve.
3. What is the spray used for?
A. To protect the boots from water.
B. To protect the soles from heat.
C. To protect the floors from soles.
D. To protect the boots from rubber.
4. What should John Trimbald do if he remains unsatisfied? A. Return just the spray. B. Call the President. C. Mail another letter. D. Request a refund.
5. What does the word “oversight” in the letter mean? A. A mistake B. A reward C. Compensation D. A service
III- NH M C U HỎI 3 (QUESTION 3)
1. C u hỏi mẫu 1 Question
3 (4 pts) I. Choose the
suitable word to fill in
each blank
Men are lazy in the home, according to an official survey (1)________ today. They have
about six hours a week more free time than wives, but play very little (2) ________ in cooking,
cleaning, washing, and ironing, according to the Social Trends Survey by the Central (3)________ Office.
Nearly three quarters of married women (4)________ to do all or most of the housework,
and among married men the proportion who admitted that their wives did all or most of the
housework was only slightly lower. lOMoAR cPSD| 61785836
The survey (5)________ that washing and ironing was the least popular task among men, with only
one percent (6)________ this duty, compared with 89 percent of women, and 10 percent sharing equally.
Only 5 percent of men (7)________ the evening meal, 3 percent carry out household cleaning
duties, 5 percent household shopping, and 17 percent wash the evening dishes. But when household
gadgets break down, (8)________ are carried out by 82 percent of husbands.
The survey says that, despite our economic problems, the majority of Britons are substantially
better (9)________ than a decade ago. We’re healthier, too-eating healthier foods and smoking less.
The (10)________ Briton, not surprisingly, is more widely travelled than a decade ago. More
people are going abroad for holidays, with Spain the favorite destination. 1. A. emerged B. edited C. published D. furnished 2. A. role B. section C. work D. part 3. A. Numerical B. Ordinal C. Cardinal D. Statistical 4. A. pronounced B. uttered C. claimed D. emitted 5. A. pointed B. evolved C. planned D. showed 6. A. forming B. formulating C. performing D. burdening 7. A. prepare B. process C. undertake D. fit 8. A. repairs B. fixings C. fittings D. amendments 9. A. over B. off C. through D. on 10. A. medium B. average C. popular D. normal
II. Writing: What are the so called “unwritten rules” in companies? Give example. (Use 250 – 350 words)
2. C u hỏi mẫu 2 Question
3 (4 pts) I. Choose the
suitable word to fill in
each blank
In the home a dad is very important. He is the (1) ________who provides us with money to
feed and (2) __________ourselves. He can decorate your bedroom, mend your radio, make (3)
_________for your pets, repair a puncture in your bicycle tyre and help you with math
homework. A dad can be very useful for (4) ________ you in the car to and from parties, music and dancing lessons.
A dad is the person whom you ask for (5) _________ money. He is the one who (6) ________
about the time you spend talking on the phone, as he has to pay for the bills. Dad is someone who
will support you in an (7) ________ if he believes you to be right. He is someone who reads your
school (8) ________ and treats if it is good. A dad likes to come into a nice happy home evening,
and settle (9) ________ in his chair with a newspaper. He likes to (10) _________ National Service days. 1. A. man B. someone C. persons D. anyone 2. A. clothe B. clothing C. clothes D. cloth lOMoAR cPSD| 61785836 3. A. rooms B. houses C. places D. cages 4. A. bringing B. taking C. picking D. carrying 5. A. pocket B. spending C. expense D. account 6. A. explains B. shouts C. complains D. groans 7. A. talk B. discussion C. disagreement D. argument 8. A. report B. result C. record D. review 9. A. down B. back C. on D. for 10. A. remind B. realize C. recognize D. recall
II. Writing: What is corporate culture? What is its role in a company’s operation (Use 250 – 350 words)
* C C C U HỎI VIẾT MẪU THAM KHẢO KH C: (writing)
1. In what ways do the leaders and their leadership influence corporate culture?
2. What do you think is a bad corporate culture?
3. Ways to have a good placement at a new company.
4. Why do Vietnamese companies lag behind foreign ones in customer service?
5. What characteristics a customer service staff should avoid.
6. What is a call center and its functions? …