Respon sibilities - Tài liệu tham khảo | Đại học Hoa Sen

3. Responsibilities
To be successful as a Barista, you must ensure that you provide your customers
with impeccable service. You must be positive, friendly, understanding and polite.
Here are the responsibilities of a Barista:
 Welcome customers enthusiastically, introduce new products to customers.
 Answer customer questions about products.
 Prepare the necessary ingredients according to the recipe.
 Checking goods, making import receipts.
 Quality assurance of raw materials.
 Inventory of raw materials, handling of damaged materials such as fruit, expired milk,...  Receive order.
 Make water dishes as requested by guests
 Quality assurance: Color, taste, decoration of water dishes before serving customers.
 Responsible for preparing drinks
 Clean tools during and after use.
 Clean and organize the work area
 Always keep the work area clean.
 Cleaning cabinets, shelves, dispensing tools.
 Arrange tools neatly and in the right place.
 Cleaning refrigerators and freezers. Arrange the ingredients neatly.
 Accept other tasks as assigned by the manager
 Coordinate with other departments to improve service.
 Check the equipment in the work area. Report when maintenance is needed.  Report work to manager
 Coordinating drinks menu ideas.
 Actively participate in training courses to improve skills and knowledge.
 Proactively propose ideas to improve service quality and improve preparation techniques.
 Coordinate with service staff, management to handle when guests request to cancel drinks.
 Support the work of the staff in the department when crowded.
 Report to management when problems occur. Duties: The main task Specific work
 Receive and check the quality of raw materials  Ensure the quantity of
ingredients is sufficient to serve
Prepare materials and preparation customers during the shift. tools
 Wipe down utensils used for dispensing and make sure the dispensing area is clean.
 Check and make sure dedicated equipment is working properly.
 Receive order information from
the service staff and process the preparation according to the customer's request.
 Ensure drinks are prepared
Prepare drinks according to
according to the correct recipe, customer's request
standard quantity of that drink or
at the request of the customer.
 Decorate drinks eye-catching, attractive.
 Check drinks before serving customers
 Consulting and handling
 Introduce customers to delicious customer complaints drinks, and newly launched drinks.
 Advising customers to choose
the right drink according to their preferences.
 Clearly introduce the ingredients
used in the preparation to the customers.  Handle guest complaints
properly to keep guests satisfied.
 Ensure that ingredients are
stored at the right temperature and in the right environment.
 Wash dispensing utensils at the
 Preservation of materials and
end of the shift and store them in tools the appropriate locations.  When detecting chipping, damage must immediately report to the manager for settlement.  Other jobs
 Coordinating drink menu ideas.
 Actively participate in training courses to improve skills and knowledge.
 Proactively propose ideas to improve service quality and
improve preparation techniques.
 Coordinate with wait staff, bar manager, manager to handle when guests request to cancel drinks.
 Support the work of the staff in the department when crowded.  Report to management when problems occur.  Perform other tasks when requested by superiors. 
4. Authority of incumbent
 Dynamic, friendly, united and professional working environment.
 Participate in intensive training courses, soft skills training.
 There are opportunities for promotion if you show good work capacity.
 Insurance regime according to state regulations.
 To participate in extra-curricular activities, company trip, team building.
 Get bonus if is good task according to workplace regulations.
 Receive many incentives and allowances as prescribed.
 Can discuss and propose work-related solutions with employees in the
department to solve work more effectively.