Respon sibilities - Tài liệu tham khảo | Đại học Hoa Sen

 vRespon sibilities - Tài liệu tham khảo | Đại học Hoa Senà thông tin bổ ích giúp sinh viên tham khảo, ôn luyện và phục vụ nhu cầu học tập của mình cụ thể là có định hướng, ôn tập, nắm vững kiến thức môn học và làm bài tốt trong những bài kiểm tra, bài tiểu luận, bài tập kết thúc học phần, từ đó học tập tốt và có kết quả

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Môn: Quản trị nhân lực (mn)

Trường: Đại học Hoa Sen

Thông tin:

6 trang 5 ngày trước

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Profile Kim Oanh
3. Responsibilities
To be successful as a Barista, you must ensure that you provide your customers
with impeccable service. You must be positive, friendly, understanding and polite.
Here are the responsibilities of a Barista:
Welcome customers enthusiastically, introduce new products to customers.
Answer customer questions about products.
Prepare the necessary ingredients according to the recipe.
Checking goods, making import receipts.
Quality assurance of raw materials.
Inventory of raw materials, handling of damaged materials such as fruit,
expired milk,...
Receive order.
Make water dishes as requested by guests
Quality assurance: Color, taste, decoration of water dishes before serving
customers.
Responsible for preparing drinks
Clean tools during and after use.
Clean and organize the work area
Always keep the work area clean.
Cleaning cabinets, shelves, dispensing tools.
Arrange tools neatly and in the right place.
Cleaning refrigerators and freezers. Arrange the ingredients neatly.
Accept other tasks as assigned by the manager
Coordinate with other departments to improve service.
Check the equipment in the work area. Report when maintenance is needed.
Report work to manager
Coordinating drinks menu ideas.
Actively participate in training courses to improve skills and knowledge.
Proactively propose ideas to improve service quality and improve
preparation techniques.
Coordinate with service staff, management to handle when guests request to
cancel drinks.
Support the work of the staff in the department when crowded.
Report to management when problems occur.
Duties:
The main task Specific work
Prepare materials and preparation
tools
Receive and check the quality of
raw materials
Ensure the quantity of
ingredients is sufficient to serve
customers during the shift.
Wipe down utensils used for
dispensing and make sure the
dispensing area is clean.
Check and make sure dedicated
equipment is working properly.
Prepare drinks according to
customer's request
Receive order information from
the service staff and process the
preparation according to the
customer's request.
Ensure drinks are prepared
according to the correct recipe,
standard quantity of that drink or
at the request of the customer.
Decorate drinks eye-catching,
attractive.
Check drinks before serving
customers
Consulting and handling
customer complaints
Introduce customers to delicious
drinks, and newly launched
drinks.
Advising customers to choose
the right drink according to their
preferences.
Clearly introduce the ingredients
used in the preparation to the
customers.
Handle guest complaints
properly to keep guests satisfied.
Preservation of materials and
tools
Ensure that ingredients are
stored at the right temperature
and in the right environment.
Wash dispensing utensils at the
end of the shift and store them in
the appropriate locations.
When detecting chipping,
damage must immediately report
to the manager for settlement.
Other jobs Coordinating drink menu ideas.
Actively participate in training
courses to improve skills and
knowledge.
Proactively propose ideas to
improve service quality and
improve preparation techniques.
Coordinate with wait staff, bar
manager, manager to handle
when guests request to cancel
drinks.
Support the work of the staff in
the department when crowded.
Report to management when
problems occur.
Perform other tasks when
requested by superiors.
4. Authority of incumbent
Dynamic, friendly, united and professional working environment.
Participate in intensive training courses, soft skills training.
There are opportunities for promotion if you show good work capacity.
Insurance regime according to state regulations.
To participate in extra-curricular activities, company trip, team building.
Get bonus if is good task according to workplace regulations.
Receive many incentives and allowances as prescribed.
Can discuss and propose work-related solutions with employees in the
department to solve work more effectively.
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3. Responsibilities
To be successful as a Barista, you must ensure that you provide your customers
with impeccable service. You must be positive, friendly, understanding and polite.
Here are the responsibilities of a Barista:
 Welcome customers enthusiastically, introduce new products to customers.
 Answer customer questions about products.
 Prepare the necessary ingredients according to the recipe.
 Checking goods, making import receipts.
 Quality assurance of raw materials.
 Inventory of raw materials, handling of damaged materials such as fruit, expired milk,...  Receive order.
 Make water dishes as requested by guests
 Quality assurance: Color, taste, decoration of water dishes before serving customers.
 Responsible for preparing drinks
 Clean tools during and after use.
 Clean and organize the work area
 Always keep the work area clean.
 Cleaning cabinets, shelves, dispensing tools.
 Arrange tools neatly and in the right place.
 Cleaning refrigerators and freezers. Arrange the ingredients neatly.
 Accept other tasks as assigned by the manager
 Coordinate with other departments to improve service.
 Check the equipment in the work area. Report when maintenance is needed.  Report work to manager
 Coordinating drinks menu ideas.
 Actively participate in training courses to improve skills and knowledge.
 Proactively propose ideas to improve service quality and improve preparation techniques.
 Coordinate with service staff, management to handle when guests request to cancel drinks.
 Support the work of the staff in the department when crowded.
 Report to management when problems occur. Duties: The main task Specific work
 Receive and check the quality of raw materials  Ensure the quantity of
ingredients is sufficient to serve
Prepare materials and preparation customers during the shift. tools
 Wipe down utensils used for dispensing and make sure the dispensing area is clean.
 Check and make sure dedicated equipment is working properly.
 Receive order information from
the service staff and process the preparation according to the customer's request.
 Ensure drinks are prepared
Prepare drinks according to
according to the correct recipe, customer's request
standard quantity of that drink or
at the request of the customer.
 Decorate drinks eye-catching, attractive.
 Check drinks before serving customers
Consulting and handling
 Introduce customers to delicious customer complaints drinks, and newly launched drinks.
 Advising customers to choose
the right drink according to their preferences.
 Clearly introduce the ingredients
used in the preparation to the customers.  Handle guest complaints
properly to keep guests satisfied.
 Ensure that ingredients are
stored at the right temperature and in the right environment.
 Wash dispensing utensils at the
Preservation of materials and
end of the shift and store them in tools the appropriate locations.  When detecting chipping, damage must immediately report to the manager for settlement.  Other jobs
 Coordinating drink menu ideas.
 Actively participate in training courses to improve skills and knowledge.
 Proactively propose ideas to improve service quality and
improve preparation techniques.
 Coordinate with wait staff, bar manager, manager to handle when guests request to cancel drinks.
 Support the work of the staff in the department when crowded.  Report to management when problems occur.  Perform other tasks when requested by superiors. 
4. Authority of incumbent
 Dynamic, friendly, united and professional working environment.
 Participate in intensive training courses, soft skills training.
 There are opportunities for promotion if you show good work capacity.
 Insurance regime according to state regulations.
 To participate in extra-curricular activities, company trip, team building.
 Get bonus if is good task according to workplace regulations.
 Receive many incentives and allowances as prescribed.
 Can discuss and propose work-related solutions with employees in the
department to solve work more effectively.