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lOMoARcPSD|60357856

PRE-INTERMEDIATE

WORKBOOK

WITH

KEY

ENGLISH

FOit

INTEitNATIONAL

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PRE-INTERMEDIATE

WORKBOOK

ENGLISH

FOR_

INTER-NATIONAL

IWONNA

DUBICKA

• MAR.GAR.ET O'KEEFFE

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.

CONTENTS

. .

Unit

Grammar

Vocabulary

Professional

skills

Case

study

I

Present

simple

Tourism

statistics

Checking

and

Make

the

right

World

Tourism

question

forms

p.4

confirming

details

booking

p.4-5

Tourism

sectors

p. 6 p. 7

p.

4---

7

Pronunciation:

p. 5

Pronunciation:

countries

and

letters

of

the

nationalities

alphabet

p.4

p.6

2

Present

simple

and

Working

conditions

Categories

in a

CV

Covering

letter

,

present

continuous

p.8-9

p. 10

choose

the

right

Jobs

in

tourism

p.

8-9

Qualities

and

skills

person

for

the

job

p. 8-11

Pronunciation:

3rd

p.8-9

p.

11

person

ending

-s

Hotel

jobs

p.9

p.

8-9

3

Comparative

and

Visitor

information

Dealing

with

Improve

a

service

superlative

forms

centres

(VICs)

enquiries

p. 15

Visitor

centres

p.

12-13

p. 12-

13

p. 14

p.

12-15

Pronunciation:

Adjectives

stressed

syllables

p. 13

4

Past

simple

Packages

City

tours

Design

a

package

p.

16-17

p. 16 p. 18 p. 19

Package

tours

Pronunciation:

Cultural

heritage

p.

16-19

past

simple

endings

p. 17

!t

/ ,

Id

/ ,

/Id/

Dates

p. 16

p. 17

5

Modal

verbs

Hotel

charges

Dealing

with

Make

a

good

hotel

p.

20

p.20

complaints

great

Hotels

Hotel

services

and

p.22

p

.23

p. 20- 23

facilities

Pronunciation:

long

p.21

vowel

sounds

Hotel

trends

p. 22

p. 21

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lOMoARcPSD|60357856

CONTENTS

Unit

Grammar

Vocabulary

Professional

skills

Case

study

6

Countable

and

Pronunciation:

word

Meeting

customers'

Rescue

a

restaurant

uncountable

nouns

stress

and

silent

needs

p. 27

Food

&

Beverage

p.24-25

letters

p.

24

p.

26

p.

24-27

Food

and

drink

p.

24

Food

orders

p.25

Catering

p.25

7

Future

forms

Tour

itineraries

Structuring

a

Be

competitive

p.

28

p.28

presentation

p.

31

Nature

tourism

Geographical

p

.3

0

p. 28-31

features

p.

29

Pronunciation:

stressed

vowel/

diphthong

sounds

p.

29

8

Modal

verbs

Airport

facilities

Dealing

with

The

airport

game

p.

33

p.

32

difficult

passengers

p.

35

Air

travel

Pronunciation:

can

Flight

safety

p.

34

p.

32-35

and

can't

p

.33

Pronunciation:

p.

33

Giving

directions

identifying

p.33

diphthong

sounds

p.

34

9

Present

perfect

American

and

Checking

out

Choose

a

contractor

simple

p.

36

British English p.

36

p.

38

p.

39

Hotel

operations

Pronounciation:

Housekeeping

p.

36-39

word

stress

p.

36

supplies

p.

36

Refurbishment,

furniture

and

fittings

p. 37

10

First

conditional

Marketing

and

Negotiating

Promote

a

region

p.

41

promotions

p.42

p

.43

Marketing

p.

40

-

41

Pronunciation:

p.

40-43

Tourism

trends

sentence

stress

p.

41

p.42

Word

formation

p.

41

Tourism

terms

p.

44-45

Audio

scripts

p. 46-51

Answer

key

p.

52-6

4

ir Language. eo m

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lOMoARcPSD|60357856

WOR-LD TOUR-ISM

Grammar:

present

simple

question

forms

Vocabulary:

tourism

statistics

Professional

skills:

checking

and

confirming

details

Case

study:

make

the

right

booking

-n

These

are

the

top

eight

destinations

for

international

tourism.

What

are

the

nationalities

of

people

from

these

countries?

Write

the

words

in

the

correct

group.

Australia Britain China France

Germany

Italy Spain USA

-ian -ish

-ese

other

Australian

PRONUNCIATION

2

f)}llt

Listen

to

the

countries

and

nationalities.

Underline

the

main

word

stress.

Practise

the

pronunciation

.

Aus:i@.lia:

Aus:i@.lian

3

f))lf..l

Add

the

nationalities

from

these

countries

to

the

table

above.

Listen

and

check

the

pronunciation.

Brazil Canada Greece

Ir

e

land

India

Japan

Kenya Korea

Mex

i

co

Norway

Poland Portugal

Russia

Thailand

The

Netherlands

Turkey

4 Read

this

article

about

Chinese

travellers

and

decide

if

the

statements

are

true

m

or

false

(F).

Correct

the

false

statements.

1 The ma

jority

of

outbound

trips

are

to

Asian

destinations. T

IF

2

Half

of

outbound

trips

are

to

Europe

and

the

USA. T

IF

3 Germany, France

and

Italy are

the

top

destinations in Europe. T I F

4 Chinese tourists generally like

to

spend

money

on

luxury hotels. T I F

5 Chinese tourists prefer

independent

travel. T I F

Chinese travellers

China,

with

the

biggest

population

in

the

world,

is an

important

emerging

market

for

international

tourism

.

There

are

now

more

than

57

million

outbound

trips

every

year.

Most

Chinese tourists,

over

70

percent,

go

to

Hong

Korng

and

Macau.

Of

the

r-est,

more

than

half

stay in Asia - Japan,

South

Korea,

and

Thailand

are

among

the

other

top

destinations.

Fewer

than

1 0

percent

go

to

Europe

-

particularly

Germany,

France

and

Italy -

and

the

USA.

Many

surveys

conducted

in

these

countries

show

that

Chinese

tourists'

favourite

activity

is

shopping,

especially

for

luxury

brands.

Chinese

tourists

also·

spend

more

on

tax

-

free

shopping

than

visitors

from

other

countries. In response

to

this

demand,

department

stores in

central

Paris

I'IOW

have signs

and

services

dedicated

to

Chinese

shoppers.

Surveys also

show

that

the

Chinese

.

typically

travel

in

large

tour

groups

of

30-

40

people

and

they

prefer

to

save

money

on

food

and

accommodation

in

order

to

spend

more

in

the

shops.

Visiting

historic

monuments

is

the

second

favourite

activity.

The

French

attractions

of

the

Louvre,

the

Eiffel

Tower

and

Versailles

Palace

are

the

most

popular

with

Chinese

travellers.

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lOMoARcPSD|60357856

GRAMMAR

AND

VOCABULARY

5

One

word

or

phrase in each

group

is

not

part

of

the

tourism sector. Which sector

does

it

belong

to?

1

Accommodation:

campsite,

art

gallery,

bed

and

breakfast

,

motel

______

_

2

Transportation:

airline, taxi,

golf,

tram

_____

_

3

Attractions:

museum,

zoo,

business

convention,

theme

park

_____

_

4

Food

and

beverage:

car hire, cafe, restaurant, pizzeria

______

_

5 Recreation

and

e

nt

ertai

nment

:

skiing,

trekking

,

cycling,

bistro

___

__

_

6 Events

and

conferences

:

Olympic

Games,

tennis

tournament,

hostel,

music

festival

_____

_

6

Put

the

questions

(1-6)

in

the

correct

order

.

Then

match

the

questions

and

answers

(a-f).

1

museum

I

the

I

Louvre

I is I

where

a

lt

contains

more

than

380,000

objects

and

exhibits

--------

-

---

--

----

? 35,000

works

of

art

from

prehistory

to

the

19th

century.

2 visitors I

does

I

how

I

museum

I

get

I

many

I

the

?

3

big

I Louvre's I

co

llecti

on

I

how

I

the

I is

?

4

attraction

I

the

I is I

what

I

top

-------

--

---------

?

5

does

I visit I

how

I

to

I

it

I

cost

I

the

I

~

m

~

u

~s~e~

u

~

m

~l~m~

u

~c~

h

_

___

__

___

__

?

6

long

I

tour

I

guided

I is I

how

I

the

--------------------

?

b

Mona

Lisa

by

Leon

a

rdo

da

Vinci

.

c

The

introductory

tour

lasts

90

minutes

and

it

is

available

in

English

.

d

it

's

in

the

centre

of

Paris, France on

the

right

bank

of

the

river

Seine.

e

Entry

is

10

euros

for

the

permanent

collection

.

lt

is

free

to

visitors

under

18.

f

There

are

over

8

million

visitors a

year

.

lt

is

the

most

visited

art

museum

in

the

world.

7

Fran~oise

Martin

works

at

the

Louvre.

Complete

the

interview

questions

with

one

to

three

words.

1

__

_ _

___

your

j

ob?

I

'm

a Vi

sitor

Service

Off

ic

er

at

the

Louvre

.

2

__

sta

ff

_

__

___

_

the

mu

se

um

have?

it

e

mploys

2,000

peop

le.

Over

ha

lf

are

sec

urity

officers

.

3 _

____

__

so

me

of

th

e

typical

questio

ns visitors ask

you?

'

Wh

ere

's

the

Mona Lisa?' 'Is

th

e

museum

open y

et?

'

'Where

are

th

e

toilets?

'

4 a

good

t

im

e

to

visit

?

Early

in

th

e

week

in

th

e

morning

-

the

mu

se

um

opens

at

9 a.m.

but

it's

closed

on

Tu

es

days.

5

you

work

at

the

w

eeke

nds?

Quite a l

ot.

Usually

twice a

month.

6 like

most

ab

out

your

job?

S

mil

es

and

th

a

nk

-yous

from

satisfied

visitors.

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~

(/)

0::::

::>

0

1-

0

--'

0::::

0

s

PROFESSIONAL

SKILLS

PRONUNCIATION

1

.))IICa

Put

the

other

letters

of

the

alphabet

in

the

correct

colum

L"

t n d

heck.

n.

IS

e

an

c

/

ei

/

I

/ i:/

l e/

/

ai

/

/au

/

u:

/

/a:

/

- -

r-

-

1-

say please s

ent

I

phone

do

card

A

B

c

-

I

- -

-

- -

- - -

-

- - -

2

•»lit

Listen

to

a

customer

booking

train

tickets

and

complete

the

information.

Outward

date

:

Departure

time

From

To

Arr

Duration

.

2.07

London

Euston

Manchester

Pi

ccadilly

Return

date:

Departure

time

From

To

Manchester

Piccadilly

London

Euston

Price

1 x

Adult:

7

___

_

Quantity:

2

Total

price:

3 m

Listen

again

and

complete

what

the

booking

agent

says.

Use

one

or

two

words

in

each

space.

Practise

saying

the

phrases

using

polite

intonation.

1

_

__

_

or

return?

2

Do

you

want

to

travel

__

or

return

to

London?

3 _

___

you

want

to

travel?

4

two

return

tickets

from

London

Euston

to

Manchester Piccadilly.

5 The cheapest

is

eig

hty

pounds

twenty

return.

6

Would

you like a

____

?

7 6 a.m.

or

___

_ ?

8 _

___

you like

to

pay

for

that?

4

.))If.

Listen

to

the

tourist

in

Exercise

2

making

a

telephone

call.

Complete

the

booking

details.

Arr

6

Duration

2.12

---

-

5

Complete

these

expressions

for

checking

and

confirming

with

one

word.

Listen

again

if

necessary

to

check

your

answers.

1 Can l

____

your

name

, please?

2

Could

you

your

name

for

me

?

3 Can I have

your

credit

card ?

4 I'll

just

read

that

to

you

.

5 Sorry, sorry, I 9-

1-8

-

7.

6 Can

you

___

_ that, please?

VIP

package

per

person

Matchday

VIP

package

Watch

the

match

from

excellent

seats

near

to

the

Directors'

Box

. Enjoy

this

legendary

team's

entertaining

football.

Offer

i

ncludes

:

match

tickets,

hot

and

cold

snacks,

match

programme,

free

gift

.

VIP

name(s):

Credit

card

details:

Email:

Contact

our

hospitality

team

on:

6

_

_____

_ _

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lOMoARcPSD|60357856

1

look

at

these

categories

in a

CV

Case study: c

overing

letter,

choose

the

right

person

fo

r

the

job

1 Look

at

the

definitions and

complete

the

crossword

with

jobs

in

travel

and tourism.

Across-+

2

person

who

carries a guest's l

uggage

to

or

from

the

room

4

hotel

employee

responsible

for

giving

advice

and

additional

services

to

guests

8

person

who

serves

at

tables

in a

restaurant

9

person

responsible

for

serving

food

and

drinks,

and

looking

after

passengers

on

a

plane

10

employee

of

a

hotel

who

cleans

and

maintains

rooms

and

public

spaces

Down.£.

1 a

nother

name

for

the

front

desk

clerk

of

a

hotel

3

someone

who

sells

or

arranges

trips

or

tours

for

customers

5

professional

cook

6

person

who

takes

visitors

on

to

urs

of

sites,

citie

s,

or

in

nature

7

person

whose

job

it

is

to

tell

jokes,

sing

and

entertain

people

2 Which

job

does

run

relate

to

each category?

Which sector

does

it

belong

to?

1

Accommodation:

bellboy,

ski

instructor,

camps

it

e

manager,

front

desk

agent

___

_

2

Transportation

:

coach

drive

r,

flight

attendant

,

events

manager,

cruise

director

_

__

_

3

Attractions

:

cloakroom

attendant,

site

manager

,

concierge,

theme

park

superv

i

sor

___

_

4

Food

and

beverage

:

museum

guide,

waiter

,

kitchen

assistant,

cafe

manager

__

_ _

5

Recreation

and

entertainment:

children's

entertainer,

executive

chef,

entertainments

manager,

outdoor

adventure

guide

___

_

6 Events

and

conferences:

travel

agent

,

con

f

erence

organizer, p i

lo

t,

exh

i

bitor

__

_ _

3

fl)fjt

Read

about

these

jobs

in tourism

and

complete

the

personal

qualities

needed.

The

first

letters

are

given. Listen and

check

your

answers.

1

If

you

want

to

work

as

a

holiday

rep,

or

resort

representative

,

you

need

to

be

outgoing,

enthusiastic,

h

elpful,

fie.

___

_

and

have

a pro,

____

_

appearance

.

2 A

housekeeper

has

to

be

ha

-w

, a

good

team

worke

r,

ef

and

also a

bit

of

a

perfect

i

onist.

3 it's

important

that

a

restaurant

manager

is

or

good

at

managing

a

team,

and

feels

pas

about

food.

4

If

you

want

to

work

for

a

ch

i

ld

ren's

att

r

action

,

you

should

be

res

but

also

fun-loving

and

enter

and

,

most

importantly

,

you

have

to

like

children

.

5 A

good

tour

guide

is

enth

pat

i

ent

,

com

and

a '

people-person'.

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lOMoARcPSD|60357856

PRONUNCIATION

4 f

))

f.f»

Put

the

verbs in

the

correct

group

according

to

the

pronunciation

of

the

-s

at

the

end

of

the

verb

in

the

3rd

person singular. Listen

and check

your

answers.

~

checks

~

communicates

eeal5

does

gives

helps

makes

organizes

plans

prepares

recommends

serves

specializes

supervises

works

/ z/

/IZ/

I s/

d

ea

l

~

dos~

book~

5

Complete

these

sentences

about

people

who

work

in tourism using

the

correct

form

of

the

present continuous. Use contractions.

1

Yuetung

is

a c

on

cie

rge

in a

hotel

in

Ma

cau.

Last

week

she

worked

in

the

afternoon

but

this

week

she (work)

in

the

morn

i

ng

.

At

the

moment

some

guests

are

asking

her

for

information

about

th

e l

oca

l

attractions

and

her

ph

one

(ri

ng)

.

2 Pawel is a re

sort

manager

in a

holiday

centre

.

He

work

s six days a

we

ek

all

the

year.

He

____

_

(h

ave) a

me

et

ing

n

ow

with

so

me

s

uppliers

.

Th

ey

(give) a

presentation

on new

equ

ipm

e

nt

for

the

w

ate

r

park

.

3

Afon

is a

student

but

in

the

s

ummer

she

works

as

an

entertain

me

nts

manager

in a

seaside

resort

in

Wales,

UK

.

At

the

moment

she (plan)

the children's

activities

a

nd

she

(a

sk)

the

magician

to in

clude

so

me n

ew

tricks

in

hi

s

show.

4

Derek

works

as a

fre

elance

eve

nts

manager.

He

usually

work

s

three

or

four

days a

week

. This

mo

nth

he (prepare) st a

nd

s

for

an

ex

hibition

in

Br

azil.

At

the

moment

he

____

_

(s

up

ervise) the

des

i

gn

a

nd

pri

n

ti

ng of

publi

c

ity

mat

er

ia

l.

GRAMMAR

AND

VOCABULARY

6

Look

again

at

the

people

in Exercise

5.

Match

the

people

(1-4)

to

the

type

of

work

they

do

(a-d).

a seasonal work.

___

_ _

b

shift

work

.

___

_

c

part-time

work

____

_

d

full-time

work

.

___

_

7

fl)f¥1

Listen

to

Jenny

Butler,

the

executive

chef

at

the

Bouvier

hotel.

Why

is

she

very

busy

this

week?

Tick (.1)

the

correct

alternative

(a, b

or

c).

a

The

hotel

is

organizing

lun

ch

for

350

guests

and

s

he

's

plann

i

ng

the

menu

with

a

chef

. _ _ _

b

Th

e h

ote

l is

catering

for

a

wedding

with

150

guests

an

d she's

check

ing

th

e fish o

rd

er

.

__

_

c T

he

hotel

has a

confere

n

ce

dinner

for

450

guests

and

she's

making

sure

everything

is

OK

.

__

_

8 - Listen

again

and

complete

the

sentences

about

what

Jenny

does

and

what

she's

doing

at

the

moment.

Use contractions

where

possible.

1

___

__

for

the

Bouvi

er

Hotel

and

___

__

r

espo

nsible

f

or

the

c

hefs

and

kitchen

staff

.

2

At

the

mo

ment

I,

_____

the

me

nu

for

a

spec

ial

dinn

er.

3 The hotel

_____

a

co

nf

ere

nc

e

this

week

and

there

a l

ot

of

gu

ests

.

4 I

to

t he restaura

nt

m

anag

er

to

m

ake

sure e

verything

p

er

fectly

.

5 T

he

food

a

nd

beverage

manager

if

an

ot

h

er

supp

lier can deliver

the

fish.

6 it's

gr

ea

t

wh

en a waiter

___

__

me

our

gu

ests

_____

their

mea

l.

c.,_

0

CJ

Vl

z

-1

0

c

:::0

CJ)

~

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lOMoARcPSD|60357856

~

(/)

0:::

=>

0

1-

z

PROFESSIONAL

SKILLS

1

Match

the

headings

to

the

different

sections

(1-8)

of

Afon's

CV.

Additional

information

Personal

details

Education

and

qualifications

Interests

Profile

References

Voluntary

experience

Work

experience

Afon Hali Jones

Address:

24,

Chester

Road,

Wrexham,

Clwyd,

LL

15

4QU,

UK

Home

tel.

no:

+

44

(0)1745

463

218

Mobile

number:

+44

(0)7950

694207

Email:

afon.hjones@wworld.co

.

uk

An

outgoing

and

professional

tourism

(i)

with

experience

in

different

areas

including

entertainment

and

(ii) ,

and

food

and

beverages.

Looking

to

put

into

practice

academic

ability

and

(iii)

experience

in

the

entertainment

and

leisure

sector.

201

0-present

BA

in

Tourism

Management,

University

of

Clwyd

Specializing in

entertainments

and

leisure

Work

experience

at

the

Theatre

Clwyd

and

the

Leisure

Centre

in

Llandudno

2008-2010

Mold

College

3 A-levels

English Language (A)

Business Studies

(B)

French

(B)

2002-2008

Mold

Secondary

School

8 GCSEs

Grades

A-C

July-Aug.

2013

Entertainment

Manager,

Llandudno

holiday

centre

July-Aug.

2012

Assistant

Entertainment

Manager,

Llandudno

holiday

centre

Organizing

evening

entertainment:

karaoke,

games

and

a children's

magic

show

Planning

sports

activities,

competitions,

and

day

trips

Presenting

sports

events

and

shows

Coordinating

schedules

with

centre

staff,

tour

guides

and

entertainers

Giving

local

information

and

advice

to

customers

Maintaining

excellent

levels

of

customer

satisfaction

in

the

peak

holiday

period

201 0-201 2

Student

Cafe

Supervisor,

University

of

Clwyd

Serving customers

and

maintaining

high

levels

of

customer

service

Managing

the

cafe in line

with

health

and

safety

regulations

Training

new

cafe

staff

Planning

and

organizing

staff

rotas

2008-2009

Volunteer,

Llandudno

Visitor

Centre

Giving

local

information

to

visitors

Booking

tickets

and

accommodation

Assisting

tour

guides

and

interpreting

on

excursions

6

IT skills:

Word,

Excel,

PowerPoint,

internet

and

email.

Languages:

fluent

in English

and

Welsh;

Advanced

Greek

and

Intermediate

French

Full, clean

driving

licence

Sports:

captain

of

the

women's

University

hockey

team;

taekwondo

Travel

and

music - singing,

guitar

Available

on

request

2

Complete

gaps

(i)-(iii)

in

Afon's

profile

at

the

start

of

her

CV.

Choose

the

correct

option

(a, b

or

c).

(i) a

graduate

(ii) a

sporty

b

specialist

b

leisure

c

consultant

c

hobbies

(iii) a

profession

b

qualifications

c

work

3

What

is

the

aim

of

a

profile

statement

in

a

CV?

Tick

(.1')

the

correct

alternative

(a, b

or

c).

a

to

show

what

job

the

candidate

is

applying

for

__

_

b

to

give

details

about

a

candidate's

employment

record

__

_

c

to

summarize

a

candidate's

experience

and

background

__

_

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lOMoARcPSD|60357856

CASE

STUDY

1 Read

about

four

tourism

jobs.

Match

the

job

titles

(a-d)

to

the

descriptions

(1-3)

.

One

job

is

not

used.

a Events

manager

b Entertainments

and

leisure

manager

Job

1

This person helps to provide a fun

experience

in

a purpose-built holiday

centre.

He

/ She trains new staff, and

checks that tours and entertainment

services are well-organized.

His/Her

team are usua

ll

y the first people to

rece

ive

questions from guests, and

they inform visitors about where to

drink, eat,

or

shop. H

e/S

he supervises

the onsite entertainment, which

ca

n

include children's shows and sports

activities.

c Resort

manager

d

Concierge

Job2

__

This person is responsible for

management, training

and

staff

motivation.

He/She supervises

staff and makes sure all transfers,

welcome meetings and evening

entertainment go well. He/She

trains the reps in a holiday centre

so that they can answer visitor's

1

.

questions on the area. There are

also administrative duties, for

example checking weekly accounts

and meetings.

Job3

__

This

person's

job

is

to

serve

the

needs

of

guests

in

a

hotel

or

resort.

He/She

usually gives

information

about

tours

and

attractions,

transportation

and

di

rections.

This

person

often

books

t

ic

kets

and

recommends

tours.

The

job

involves

communicating

with

guests,

both

face

to

face

and

on

the

telephone.

2

Afon

is

applying

for

job

position

1.

Complete

her

cover

letter

to

Sunnyside

resorts.

The

first

letter

of

each

word

is

given

.

Dear

Sir/Madam,

I am

1

w

_____

to

apply

for

the

position

of

Entertainments

manager. Please

find

2

a a

copy

of

my

CV.

I

am

very

interested

in

working

3

f Sunnyside resorts

in

Halkidiki,

Greece

because I am

4

p

about

entertainment.

I

am

currently

5

s

for

a

degree

in Tourism

management

at

the

University

of

Clywd

in

North

Wales. I

have

6

e as an

Entertainments

manager

because I

have

worked

at

a

resort

for

two

summers.

At

Llandudno

I

am

7

r

____

_

for

organizing

entertainment,

for

example,

karaoke

,

children's

shows

and

sport

activities.

I

believe

I

am

8

o ,

hard

-

working

and

enthusiastic. In

addition,

I

work

well

in a

9

t .

As

you

can

10

s

from

my

CV,

I also

speak

English,

Welsh,

Greek

and

some

French.

I

11

/

____

_

forward

to

hearing

from

you

.

Yours

12

{,

_____

,

)cforl

f/Afi

(}ones

Afon

Hali

Jones

3

f))fJI

Listen

to

extracts

from

the

interview

with

Afon

and

tick

(.I)

the

questions

the

interviewer

asks.

1

Do

you have any

exper

i

ence

as

an e

nt

ertainments

mana

ger?

_ _

2 Can you

te

ll

me

abo

ut

your

studies?

__

3

What

are

your

responsib

ilities

there

?

__

4 Cou

ld

you give me

some

exa

mpl

es? _ _

5 Can

yo

u describe

your

n

egat

ive qualities?

__

6

Wh

at

kind

of

qua

lities

do

es

an e

nt

e

rt

a

inm

e

nt

s ma

nage

r n

ee

d? _ _

7

Do

you

wo

rk well in a

team?

__

8

What

do

yo

u

know

abo

ut

Sunnyside resorts? _ _

4 tDI

Listen

again

and

complete

some

of

Afon's

answers.

1 I've

work

ed

as

an e

nt

erta

inm

en

ts m

anager

f

or

tw

o

in

a seaside

_____

in

Ll

and

udno

.

2 I

and

e

ntert

a

inm

en

t

for

both

ad

ults

and

kid

s.

3 I

'm

____

a

nd

ou

t

go

ing, a

nd

I'm a

good

tea

m

____

_

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lOMoARcPSD|60357856

VISITOR_

CENTR.-ES

Grammar:

comparati

ve

and

sup

erlativ

e fo

rm

s

Vocabulary:

visi

tor

inf

ormati

on c

entres

(VIC

s),

ad

j

ect

ives

Professional

skills

:

dealing

with

enquir

ies

Case

study:

i

mprove

a

ser

v

ice

Read

the

information

about

VisitBrussels

tourist

office

and

answer

the

tourist's

questions

.

1

Wher

e is

the

to

urist

infor

m

ation

centre? -

--

---

2

What

are

th

e

opening

hours

on Sundays?

________

_

3

Wh

at

doe

s

it

cost to b

ook

a

hote

l?

------

---

4 How

mu

ch

do

es

the

Brussels

Card

c

ost

for

two

days?-------

- -

5

Wh

at

pub

lic

tr

a

nsport

is

included

with

the

car

d?

________

_

VisitBrussels

At

VisitBrussels

our

friendly

team

help

you

make

the

most

of

your

visit.

Our

off

ice is

in

the

medieval

Grand

-Place,

the

central square

in

the

heart

of

the

city.

We

open

every

day

from

9 a.

m.

to

6

p.m

.

We

provide

information

to

help

you

see

the

sights,

local

events

and

exhibitions.

We

can

help

you

plan

day

trips

to

other

charming

cities

in

Belgium

.

We

can also

reserve

accommodation

for

you

free

of

charge.

Alternatively,

use

our

website

to

plan

your

trip.

You can also

buy

the

products

in

our

e-shop

.

2 Read

the

website

again

and

match

the

words

in

bold

with

their

definitions

(1-6).

1 vis

it

s to places

wh

ere you

go

and

c

ome

back on

the

same

day

_

__

_ _

2

ta

ke full adva

nta

ge

of _

__

_

3 visit t he fa

mou

s, interes

tin

g

pl

aces

4 tickets

that

can be used instead

of

money

____

_

5 cost

of

e

ntr

ance to a

building

or

ev

e

nt

6

unr

est

ri

ct

ed, so th

at

you can

go

wh

ere

y

ou

like

as

o

ft

en

as

y

ou

like

____

_

3

tUfll

Listen

to

the

interview

with

Pierre

Dupont,

a

Tourist

Information

Officer.

In

what

order

does

he

mention

these

points?

Write

1-5.

__

a

digita

l

to

urism

_ _ b

promoting

touri

sm in Brussels

c a service for

bu

si

ness eve

nts

d sta

ff

at the tourist office

__

e writi

ng

pr

omo

ti

onal

lit

era

tur

e

You can

buy

the

Brussels

Card

here.

Choose

from

a

24h

(€24),

48h

(€34)

or

72h

(€40)

card

and

get

: ·

•

free

Cldmission

to

over

30

museums

•

unlimited,

free

travel

on

trams,

buses

and

metro

all

over

the

city

• a

free

city

map

•

discount

vouchers

for

bars,

restaurants

and

shops.

4

Match

these

words

and

phrases

from

the

interview

with

the

definitions.

1 o ne-stop

shop

2 face to face

3 seas

on

al

ev

en

t

4 newsletter

5 p ress release

a

wh

en yo u m

ee

t ano

ther

pers

on

and

talk

to

th

em

b official d

oc

um

e

nt

gi

ving

inform

ati

on

to

t

he

te

levis

ion

, radio, etc.

c

short

r

ep

o

rt

of

news

that

is

sent

reg ularly

to

pe

opl

e

d s

ingl

e locati

on

offer

ing several services

e s

omethi

ng t

hat

is

organized d uri

ng

a

part

icular time

of

year

5

Correct

the

errors

in

the

comparative

and

superlative

forms

in

these

sentences.

There

is

one

incorrect

word

in

each

sentence

.

1 Fly-cruises

to

An

ta

rctica are m

ost

expensi

ve t han b

oat

cruises.

____

_

2

Antarct

ic

a is far f

rom

Australia

th

an Sou

th

Am

erica.

3

Gr

ee

nla

nd

is

n

ot

as

co

ld

th

at Sib

er

ia in wi

nte

r.

- - - -

4

Cop

per Canyon in Mexico is four

ti

me

s larg

er

t

hat

th

e

Gr

and

Ca

nyon

. _ _ _ _ _

5 T

he

hurricane sea

so

n is

th

e worse t

ime

to vi

si

t the

Bahamas.

__

_ _ _

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lOMoARcPSD|60357856

GRAMMAR

AND

VOCABULARY

6

Complete

this article

by

putting

the

adjectives in brackets in

the

correct

comparative

or

superlative forms. Use

one

or

two

words

in each space.

Remote

destinations

These

are

some

of

the

world's

most

isolated

locations.

Adventurous

travellers

will

come

home

1

(rich)

in

experience

but

poorer

in

pocket-

the

cost

of

visiting

these

places

is

much

2

(high)

a

more

traditional

hol

i

day

destination.

The

tiny

island

of

Rapa

Nui

(Easter

Island)

in

the

South

Pacific

has

almost

900

gigantic

stone

statues

(moal)

carved

by

the

island's

_____

(early)

inhabitants

.

Direct

flights

from

Santiago,

Chile

travel

3,700

kilometres

to

island's

airport,

the

4

(remote)

international

airport

in

the

world

.

Antarctica

is

one

of

the

5

(unusual)

places

to

visit

in

the

world

with

its

stunning

landscapes,

unique

wildlife,

and

extreme

climate,

but

it's

not

6

(easy)

of

places

to

get

to

.

The

7

(good)

time

to

go

is

from

November

to

March

when

temperatures

can

be

as

8

(high)

4°C!

Kamchatka,

a

1,250

km-long

peninsula

in

the

Russian

Far

East, is

one

of

the

world's

9

(beautiful)

and

wildest

places.

lt

is a

region

of

glaciers,

geysers

and

thermal

springs

with

300

volcanoes

.

29

of

them

are

still

active

.

Kamchatka

is

also

famous

for

its

brown

bears

-

some

of

10

(large)

bears

in

the

world.

7 Read

the

article again

and

find

the

words

and

phrases

that

match

their

definitions

(1

- 8).

They

are

in

this

order

in

the

text.

1 far

from

towns

or

other

places

where

pe

o

ple

live

___

_

__

_

2

not

afraid of

taking

risks

or

trying

new

thin

gs _ _

__

_

3

with

le

ss

money

_____

_ _

4 ex

tremely

small

--

----

--

5

ex

tre

mely

big

______

_

6 made

by

cutting

wood

or

stone

7

ex

tr

emely a

tt

rac

tiv

e

or

beautiful

8 being

th

e

only

on

e

of

it

s

kind

PRONUNCIATION

8 f))ff» Listen

to

six sentences.

How

many

words

can you hear?

The

contraction it's counts as

one

word.

Listen again

and

complete

the

sentences.

1 It's

_____

____

_

2 It's

___

____

_

__

_

3 It's

__

___

____

_

4

It'

s _ _ _

______

_

5 It's

__

_

___

__

_ _

9 - Listen again.

Underline

the

stressed syllables in

the

sentences in Exercise

8,

as in

the

example.

Practise

the

pronunciation.

1

it'

s

~

e

r

th

an s

umm

er.

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lOMoARcPSD|60357856

(J)

w

0:::

t-

z

w

u

0:::

0

t-

(J)

>

PROFESSIONAL

SKILLS

1

fUffl

Read

some

questions

(1-6)

that

visitors

often

ask

in

VICs,

and

match

them

to

their

answers

(a-f).

Then

listen

and

write

the

numbers

the

tourist

officer

says.

1 W

hat

t

ime

d o

the

ban

ks

op

en? _ _

2 D

oe

s

the

museum

offer

a

group

disc

ount

?

__

3 How

long

is

the

wal

k

ing

to

ur

?

__

4 How

mu

ch is

th

e

Museum

Pass?

__

5 Do

kid

s

go

free

on

public

t r

ansport?

__

a Fr

om

__

a.m. to

__

p.m .,

Monday

to

Friday

.

b For 2 days it

's

_ _

euros

and

for

3

days

it

's

__

eu

r

os

.

c it's a

ppro

xi

ma

t

ely

__

km

and

takes

about

_ _ .

d Yes, g

ro

up

s

of

__

or

mo

re

get

__

%

off

per

pers

on.

e Yes, children

under

_ _ travel free,

and

__

to

_ _ -ye

ar

-o

ld

s

pa

y chi

ld

fares.

2

f))f(l

Listen

to

a

phone

enquiry

to

a

VIC

in

Galway,

Ireland,

and

answer

the

questions

.

1

Wh

y is

th

e

man

c

alling?

_

___

__

_

2 W

hat

event

is

on in the

to

wn

at

th

e mome

nt

?

_____

__

_

3

Wh

at

does

th

e to

uri

st offi

ce

r

off

er

to

do

?

__

____

_ _

4

Wh

at is the ma

n'

s nam e?

______

_

5 How is he

trave

llin

g?

__

___

_ _

6 W

hat

does

the tourist

off

i

ce

r ask

th

e man to

do

?

__

_ _ _ _

3

8

These

phrases

from

the

conversation

are

not

exactly

what

Shauna said. Listen

again,

if

necessary,

and

change

the

phrases. Practise saying

the

phrases using

polite

intonation.

1 Shauna

speak

in

g. Can I he

lp

you?

_

___

_

2 When

do

you w

an

t the a

cco

m

mo

d

at

i

on

for?

____

_

3

Ca

n I have y

our

passpo

rt

numb

e

r,

sir?

____

_

4 You ne

ed

to phone the o

ff

i

ce

in person to b

oo

k t he a

cc

ommoda

ti

on.

__

_

5 I'll

make

th

e

pho

ne call for

yo

u.

____

_

6 W

ou

ld you like a

ny

t

hin

g else? _

__

_ _

4

Match

the

following

visitors'

questions

(1-6)

to

the

tourist

officer

's

advice

and

recommendation

s (a- f).

1 Can you suggest a

go

od place

to

ea

t?

2 W here can we do

so

me s

hopp

in

g?

3

Cou

ld you r

eco

mm

end a place

to

st

ay?

4

Wh

at are t he l

oca

l attrac

tion

s?

5

Wh

ere can we

go

for a day

tr

i

p?

6 What's the

be

st

tim

e

to

visit

th

e c

it

y?

a The

mo

st

popu

lar o

ption

is a

boat

to

th

e

Ar

an i

sl

a

nds

,

jus

t o

ff

the

coas

t .

b You

mi

ght like to l

oo

k at o

ur

acco

mm

od

at

ion list

on

th

e

co

mp

ut

er here.

c You

co

ul

d c

ome

in

Ju

ly

fo

r

th

e

Arts

F

estiv

al or Septe

mb

er

for

the Oyster Fes

ti

val, our

tw

o

main

f

est

ival

s.

d I'd r

ec

om mend M cDona

gh

's Seaf

oo

d House if you like fish.

e it's well worth a visit to Lynch's Ca

st

le a

nd

t he Spanish

Ar

ch.

f Y

ou

sho

ul

d vis

it

th

e He

ad

ford R

oad

Sh

opp

ing

Ce

n

tr

e. lt h

as

ov

er

60

sto res a

nd

fr

ee

park

in

g.

Downloaded by :3 (phankhoa.1209@gmail.com)

lOMoARcPSD|60357856

1 Read

this

news

article

.

What

is

special

about

the

town

of

Vulcan

in

Canada?

Choose

the

correct

option.

a lt

is

a small town

wher

e everyone loves science fiction.

b

lt is the l

oc

ation of s

om

e fa

mous

tel

ev

ision and film studios.

c The

tow

n

's

name ins

pir

ed

it

to b

eco

me

a

tourist

attraction

.

Vulcan, Alberta

CASE

STUDY

The

tiny

town

of

Vulcan,

Alberta

has a

population

of

under

2,000.

By

coincidence,

the

town

has

the

same

name

as

the

home

planet

of

Mr

Spock,

a

character

in

the

popular

TV

and

fi

lm

series,

Star

Trek. This

inspired

the

town

to

become

a

tourist

attraction

,

and

it is

now

the

official

Star

Trek

capital

of

Canada

and

a

favourite

destination

for

science-

fiction

fans

.

Visi

tors

to

the

town

in

western

Canada

can see

the

800

-

piece

Star

Trek

collection

on

display

at

the

Vulcan Tourism & Trek

Station

-the

tourist

i

nformation

o

ffice.

They

can also

participate

in

The

Vulcan Space

Adventure

vi

rtual

reality

game

and

take

a

self-guided

Star

Trek

Walking

Tour

of

the

town

.

The

town's

welcome

si

gn

is

in

English, Vulcan

and

Klingon!

2 Read

the

article

again

and

find

the

words

and

phrases

that

match

their

definitions

(1

- 4).

1

people

w

ho

have a strong

int

erest in som

eo

ne or some

thin

g

____

_

2

co

ll

ec

t

io

n

of

objects

or

p

ict

ur

es s

ho

wn

in

p

ubli

c

__

_

3

images

and

so

und

s

pr

oduced

by

a

comp

ut

er

to re

pr

esent

a place or a s

itu

at

i

on

___

_ _

4 n

ot

part

of

an organized group

with

a l

eader

____

_

3 fl)fJ

..

Listen

to

two

visitors

giving

feedback

about

their

visit

to

V~lcan's

tourist

information

centre.

Tick

(.1)

the

person

who

mentions

the

following

.

Visitor

1

Visitor

2

1

the

Star

Trek

co

ll

ection

2

th

e souveni

rs

3

th

e local shops

4

the virtual rea

lit

y

ga

me

5 t he sta

ff

at the

to

urist offi

ce

4

t»)

Listen

again

and

answer

the

questions.

1

Wh

at

does

th

e first visi

to

r like

abou

t the Trek St

at

ion?

___

_ _

2

Wh

at is he not h

appy

ab

out?

___

_ _

3 W

hat

do

es

the

second

v

isitor

like

abo

ut

the

Trek Station? _ _ _ _ _

4

Wh

at can

yo

u wear at the Tr

ek

St

at

i

on?

__

_ _ _

5 H

ow

ca

n the s

taff

help

yo

u? _ _ _ _ _

5

Match

th

e

two

parts

of

the

staff's

suggestion

s

for

Vulcan's

tourist

service

.

Then

put

e

ach

sugg

e

stion

into

the

c

orrect

category.

1 Le

t'

s o

ff

er a 5% .

..

2 We co

uld

...

3 How abo

ut

.

4 Why don't .

..

5 Le

t'

s have trivia

6 We should u

se

.

..

a o

rg

anize an annual

co

nv

ent

io

n f

or

Star Tr

ek

fan

s.

b we have a

tow

n festival a

nd

invit

e actors from

th

e series?

c dis

co

unt

for vis

itors

who

s

pe

nd

ov

er $50.

d showi

ng

Star Trek fi

lm

s in the sta

ti

o

n?

e

the

webs

it

e to sell our pro

du

cts to fa ns who can't visit u

s.

f

co

m

pe

tit

ions that vis

it

ors and locals can

pa

rtici

pa

te in.

Entertainment

:

Gift

s

hop:

Special

events:

__

_

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lOMoARcPSD|60357856

PACK

AGE TOUR-S

Grammar:

past

simple

Vocabulary:

cultural

heritage

,

packages,

dates

Professional

skills: city

tours

Case

study:

design

a

package

Underline

the

word

on

the

left

that

you

can't

use

with

the

word

on

the

right.

1 p

urp

os

e-built

I holiday I

tour

ist I

development

2 package I transf

er

I c

ity

I all-inclusive

3 fi

sh

ing I charming I

sa

nd

y I pic

ture

s

que

4 t

ou

r I o

ff

icial I

tr

avel I tailored

5

wo

rl

d heri

tage

I art I histo

ri

c I archaeological

6 arch

it

ec

tu

re I religious I landmark I 19th century

r

esort

tour

village

guide

site

building

2

Complete

the

spelling

rules

for

regular

verbs

in

the

past

simple.

1

If

the verb e

nd

s in e, a

dd

_ _ .

2 y chang

es

to

__

before

-ed.

3 y

does

no

t change

if

the

re

is a

__

before

it

, e.g. stayed.

3

Complete

the

text

on

tourism

development

in

Hawaii

using

the

verbs

in

the

box

in

the

correct

form.

c

on

tri

bute

decrease

dev

e

lop

die

discover

dom

i

nate

increase

modernize

play recover

try

visit

Hawaii is

situated

in Polynesia in

the

central Pacific

Ocean

and

is

made

up

of

eight

main islands.

lt

became a

state

of

the

US in 1959. Because

of

its

tropical climate,

it

is

a

popular

all-

year

destination

fo

r tourists, surfers

and

scientists.

The

first

Western

visitor

recorded

was

the

British

explorer

Captain

James

Cook,

who

1

Hawaii, and

2

___

_

there

on

his final

voyage

to

the

islands.

19th

century

development

in Hawaii

3

___

_

an

important

part

in

the

increase

of

tourism

which

continued

into

the

21st

century

. Kilauea

volcano

was

the

islands' main

attraction.

In 1865, Hawaii's

first

hotel, Volcano House, was

built

at

Halemaumau

Crater

for

adventurous visitors.

For

100

years

sugar

plantations

4

the

economy

until

the

workers

went

on

strike

and

5

to

demand

PRONUNCIATION

higher

wages,

which

led

to

the

end

of

the

sugar

industry

. .

With

the

end

of

sugar

production,

tourism

6

•

When

cars, hotels,

and

shopping

malls

arr

i

ved

in Hawaii,

they

7

the

islands,

and

8

to

the

growth

of

tourism

.

During

the

20th

century

increasing

numbers

of

tourists

9

___

_

Hawaii.

The

figure

10

to

over

1

million

in

1967

.

Unfortunately,

the

native

Hawaiian

population

11

•

For

this

reason,

some

Hawaiians are

very

critical

of

tourism

and

its

effect

on

their

culture.

Towards

the

end

of

the

2000s

the

number

of

tourists

fell,

but

then

12

in 2011 because

of

an

increase

in

arrivals

from

Canada, Australia,

South

Korea

and

China.

4

fUIII

Listen

to

the

pronunciation

of

the

verbs

from

Exercise

3.

Put

them

in

the

correct

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