PART 2: SHORT ANSWERS (3 POINTS)
Questions 21-23 refer to the following e-mail.
From: Alison Lockwoodali_cat@inmail.com To: susan77@yourmail.com Date: 29 May 20-, 3:30 p.m. Subject: Julia’s Party
Just a quick note to remind you we really need to organize Julia’s party as soon as
possible. Her birthday is on 10 June, but she’s not working that day so I thought we
could have it on her first day back, 11 June. This might be a good day to have it as
everyone in the section is working an early shift that day. That means they will finish
at 5 p.m. so there should be plenty of time to get to the restaurant for a 6:30 start… what do you think?
I’ve already spoken to the manager about it all. He says it’s fine, but just needs to get
the numbers by Friday so he can organize the food. I think we should book for around 12-15 people … Is that OK? Let me know what you think. Ali
21. Why was this email written?
22. At what time will the party start?
23. When will the party be held?
Questions 24-26 refer to the following letter. Alberto Romero 3254 Turney Road Garfield Heights OH 44 125 USA Dear Mr. Romero,
This letter is to thank for your application to join our international sales team.
Unfortunately, we must inform you that due to the large number of highly-
qualified applicants that applied for the position of Eastern European sales
representative, we have already filled all the positions that we were advertised in
the May issue of the Human Resources Bulletin
As you know, administrative and marketing positions in our European and Asia
Pacific offices regularly become available during the year and we would welcome
your application for future international postings. Yours truly, Alex Andreas p.p. Benjamin Weintraub Human Resources Manager London Office John Tierney & Sons Ltd.
24. What division does Alex Anddreas work at?
25. What kind of job does the applicant want?
26. Where did Mr. Romero want to work?
PART 3: SHORT ESSAY (3 POINTS)
Question 27 refers to the following announcement and fax. Job announcement
Orbiton Technologies is now in the process of hiring thirty new system engineers. This
expanding company, located in Golden Oaks, California, will pay each new employee a
minimum of $45,000 a year (up to $75,000, depending on qualifications) and offers two
weeks of vacation time per year. Applicants must hold a degree in systems engineering
from an accredited university and have minimum of two-three years of experience in the
field. Please send a current resumé by mail or FAX to Dr. John Pollack by December 15th. FAX To: Dr. John Pollack From: Alex Fanwood Fax #: 02-992-2006 Date: December 5th Dear Dr. Pollack,
I am very interested in the position of systems engineer advertised in this week’s Golden
Oaks Times. I have been working as an engineer for the past four years. I graduated from
the University of California, Davis with an honors degree in system engineering. I am
sending you a copy of my resumé and the names and telephone numbers of three
references. My current employer says he would be very happy to recommend me and is
available for discussion of my work. Thank you for your time. Sincerely, Alex Fanwood
a. How much experience should preferred candidates have?
b. What is the maximum salary possible?
c. How often is the Golden Oaks Times published?
d. Is Alex Fenwood eligible for the position? Why or Why not?
PART 2: SHORT ANSWERS (3 POINTS)
Questions 21-23 refer to the following email. Dear Mr. Thompson,
This is just a short email to update you on your medical test results from your physical
examination on January 10th. Our records show that you took a blood pressure test. Your test
this time showed that your blood pressure is doing quite well for a man your age. I am very
pleased to note that your blood pressure is much lower than it was last time. It seems that the
medication you have been taking is working well. Unfortunately, we do not have a record of
the name of your medication on file. Can you remember the name of the medication that you
are taking? If you could send an email to my nurse with the name of the medicine, that would
be very helpful to us. His email address is medcenter05@huxley.com.
Also, there is a note in your file stating that you want your medical test results sent to your
insurance company. Which department do you want them sent to? Please let us know as soon as possible. Regards Dr. Huxley
21. What kind of test has Mr. Thompson done?
22. Where will Mr. Thompson’s medical test results be sent to?
23. What information does the doctor need?
Questions 24-26 refer to the following email. To: All Staff From: Kathy White Date: July 25, 20—
Re: Back-up for Power Outages/Major Systems Failure
In the wake of last week’s major backout, many people have been asking about our
campus’s electrical backup systems.
In the event of disruption of normal AC power at any node, Telephone Services maintains
back-up batteries that can power the system. We also maintain a set of back-up telephone
lines and a complement of spare equipment. The Veterinary School is equipped with
back-up generators. If the power goes out, the generators will cycle on and restore power to the system.
During normal office hours, University Maintenance will respond directly to a power
failure. After hours, the school will contact the local electrical company.
24. According to the memorandum, when did the most recent power failure occur?
25. Which part of the campus has back-up generators?
26. Who will handle power failures at the university after normal working hours?
PART 3: SHORT ESSAY (3 POINTS)
Question 27 refer to the following emails.
To: customerservice@sprungtech.com
From: Mmurphy@hamiltonhotel.com Subject: Videoconferences Date: February 2, 2010 Dear sir,
I am the manager of the Customer Business Center at the Hamilton Hotel. Recently, many of
our clients have been asking about the possibility of videoconferencing. This is not a service
that our hotel currently offers, but we are very interested in setting up such a system. I came
across an article about Sprung Technologies in a trade magazine, and so I am contacting you
to find out more about videoconferencing and the costs involved. How much would it cost on
average, and what kind of equipment would we need to install?
I look forward to your response. Yours faithfully, May Murphy To: Mmurphy@hamiltonhotel.com
From: customerservice@sprungtech.com Subject: RE: Videoconferences Date: February 3 2010 Dear Ms. Murphy,
Thank you for your interest in our videoconferencing services. I hope the following information will be helpful.
Two-point videoconferences are billed at $200 per hour. Multiple point conferences are $350
per hour. Reservations may only be made by calling Sprung Technologies at 1-800-
VIDEOCON. We can set up a conference in the location of your choice, or you can come to
our offices. After making the reservation, the client should arrive at the location of the
videoconference about ten minutes early. The videoconference will start automatically in the
designated room. The conference will also end automatically after the allotted time has
expired. Questions or technical problems can be addressed at the time of the conference
through our customer service line.
Please do not hesitate to contact me if I can be of further assistance. Sincerely, Roy Jenkins
a. How did May Murphy find out about Sprung Technologies?
b. What would May Murphy like to know?
c. How much will a videoconference involving four locations cost?
d. What should a customer do if there is a problem during a conference?
PART 2: SHORT ANSWERS (3 POINTS)
Questions 21-23 refer to the following information. Concord fax machine
Thank you for purchasing a Concord fax machine. Designed for use in a home-office or
small-business environment, this laser fax machine delivers superior output at an
affordable price. The Concord fax has 512 kilobytes of memory and it can store up to
thirty pages in memory. Also, the Concord fax makes it possible to use a single phone
line for both the telephone feature and faxing at the same time. Transmission is about three seconds per page.
To fax, make sure you insert documents face down. The Concord fax accepts a variety of
paper sizes. Adjust the paper guides to fit the width of your document. Enter the fax
number. Then press “FAX Start” on the right corner of the keyboard. The display shows
you the status of the line. To make copies, enter the number of copies you want (up to 99)
using the dial pad and press “Copy”.
21. Where can this fax machine be used?
22. What should you do if you want to send a fax?
23. What should you do if you want to make copies?
Questions 24 - 26 refer to the following letter
WORLD OF TRAVEL MAGAZINE 1205 Madison Avenue New York, NY Dear Lisa Heller,
Thank you for your comments on Margaret Dawson’s latest article - “A Walk through
the Eastern Gardens.” A copy of your letter has been forwarded to the author for her
response. I am sure you will be hearing from her in the near future.
I am pleased that you found our article informative and interesting, and hope that you
will continue to read our publication. Should you have any comments or questions in the
future, please do not hesitate to write to this office. Mark Greenbaum Editor in Chief, World of Travel Magazine
24. In what kind of magazine did Margaret Dawson’s article appear?
25. What has happened to the letter Lisa Heller sent?
26. What does Mark Greenbaum invite Lisa Heller to do?
PART 3: SHORT ESSAY (3 POINTS)
Question 27 refers to the following Memo and Letter. MEMORANDUM
Liberty Legal Services 302 Pine Street, Suite 2300 Los Angeles, CA 80214 Dear Colleagues,
I am writing to introduce the newest member on our staff. Andrea Langley comes to us straight
out of Hanford Law School, where she graduated at the top of her class. As is typical of our new
lawyers, she will spend her first six months here working with various people in the office.
This month Andrea will be working with Karen Jackson in our real estate division. Next month
she will work with Larry Dean in licensing. That is as far as we have her schedule planned. If
any of you have some time to spend with Andrea and have some interesting projects coming up,
please let me know and we may be able to arrange for her to work with you. Please keep in mind
that we do not want an intelligent and eager young lawyer like Andrea doing busy work. Her
mind is much more useful to us than that.
Please take a moment to stop by Andrea’s desk and introduce yourselves and congratulate her for passing her exam. Thanks, Scott Hartman Senior Partner. To: Scott Hartman From: Nancy Strong
Date: July 1, 2020 10:45:19 a.m. Subject: Andrea Langley Scott,
I got your memo about Andrea Langley. I’m starting to work on an interesting and difficult case
that I think would be a good learning experience for her; I could use the help while she’s making her rounds.
The case I want her for is a mergers and acquisitions case. It’s for a merger between two high-
powered technology companies. Due to their backgrounds, it will require a fair amount of
paperwork. There will also be a lot of research required, and I think it would give her a real taste
of what most work in mergers and acquisitions is like.
If it’s okay with you, would you please run it by Andrea? We’d really love her down in this office for a few weeks. Thanks, Nancy Strong.
a. What will Andrea Langley do during her first six months at Liberty?
b. What does Scott Hartman ask people to do?
c. Why did Nancy Strong write to Scott Hartman?
d. What case is Nancy Strong working on?