LESSON 11: REVIEW II- PRACTICE
2.1-Write one request to each preson or company below. 1. An office spply company.
-Would it be possible to send me a price list ?
2. A client who owes you money.
-I would appreciate it you would send me a check the end of the week.
3. A school where you would like to study.
-Would you mind sending me a course catalog and an application from ?
4. A company where you woulf like to work.
-Would you plesase let me know if you have any position available ?
5. An employee who is late submitting a project.
-Would it be posible to complete the work by Friday.
2.2-Write one suggestion for each person or company below.
1. the manager of a restaurant with a rude waiter.
-I would appreciate it if you could provide guidance on creating a positive and respectful
atmosphere among our restaurant staff.
2. a person who wants to hire an office assistant.
- Would it be possible to provide more information about the qualifications required for the office assistant position?
3. a company that delivers orders late.
- Please send an update on the status of my recent order and the expected delivery time.
4. the manager of a store with long checkout lines.
- Would it be possible to explore implementing express checkout lanes to alleviate the issue of long lines?
5. An out -of-town colleague needing a place to stay in your city.
- Would it be possible to share your insights on the best neighborhoods for temporary stays in the city?
2.3-Write two or three possible explanation for each problem.
1. A health club manager wants to know why you canceled your membership.
- Please send me the cancellation confirmation and details of my membership termination.
- Could you tell me where I can find information on the specific cancellation
policies for health club memberships?
2. A customer wants to know why your company delivered the wrong merchandise.
- Please send a detailed explanation of the reasons behind the delivery of the incorrect merchandise.
- Would it be possible to investigate the mix-up and provide a timeline for resolving the issue?
3. Your neighborhood dry cleaners wants to know why you no longer use its service.
- Would it be possible to receive specific feedback on areas that could be improved in our dry cleaning services?
- Could you tell me where I can find details on the reasons cited for discontinuing
the use of the neighborhood dry cleaners?
4. A painting company wants to know why you have not made the final payment for its service.
- Would you mind informing us of any challenges or difficulties you may be facing
that are hindering the completion of the final payment?
- Could you tell me where I can find information on the payment terms and due date for the final payment?
5. A job applicant wants to know why he has not received a response to his application.
- Please send me an update on the status of my job application and the reason for the delay in response.
- Would it be possible to provide feedback on my application to understand areas for improvement? 2.4-Directions 1. Hi Carla,
I appreciate your interest in the 94 Toyota. The last maintenance work was completed six
months ago, and since then, it has been regularly serviced. There are no current repairs needed,
and the body is in excellent condition with no visible issues.
I'm available for you to come and see the car this weekend. Saturday morning or Sunday
afternoon would be convenient for me. However, before you visit, could you please let me know
if you have any specific preferences or questions about the car? I want to make sure I provide
you with all the information you need.
Looking forward to meeting you and showing you the car. Best regards, Edward McCurdy 2. Hi James,
Thank you for your interest in the apartment. The unit is a spacious two-bedroom with
approximately 1,200 square feet, and it does have a small yard for your use.
Regarding the neighborhood, it's a quiet and safe area with convenient access to nearby stores.
There's a grocery store within walking distance, and several other shops and amenities are
easily accessible. Safety has not been a concern in the area.
I'm available next week for you to come and see the apartment. Would Wednesday afternoon
work for you? Please let me know if that time suits you or suggest an alternative, and I'll do my best to accommodate.
Looking forward to showing you the apartment. Best regards, Briana Nelson 3. Dear James,
Thank you for your interest in adopting the 4-year-old male golden retriever mix from Four Paws
Adoption Center. We appreciate your willingness to provide a loving home.
You are welcome to come and meet the dog at our adoption center during our regular visiting
hours. We are open from 10:00 a.m. to 4:00 p.m. Monday through Saturday. You don't need to
bring anything specific with you, but it's always helpful to bring a leash if you have one.
Our adoption center is located at (Address). You can use GPS for directions, or if you need
specific instructions, feel free to give us a call at (Contact Number).
We look forward to seeing you and assisting with the adoption process. If you have any more
questions or if there's anything else you'd like to know, please don't hesitate to ask. Best regards, Nguyen Ba Nguyen Manager Four Paws Adoption Center