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17:57, 09/01/2026
TEST 1 (REVISION) - QTKD & QM 08-07-25: Key Concepts and Definitions - Studocu
TEST 1 (REVISION)
Match the terms with the appropriate definitions. (There are more definitions than necessary) Digital cash
A. a person who invests money, rather than a company or financial organization that does this. Specialty goods
B. selling and buying of goods and services through wireless handheld devices. Private investors
C. a business which sells products online and only sell in bulk. Customer
D. any means of payment that exists purely in electronic form. Rebrand
E. alter a product or service to change the way that people think about it. Products
F. are durable goods with unique characteristics that informed consumers have to go to a particular store to buy. Line-stretching Quality inspector G. an H. examination means of opinions, lengthening a behav company’s iour , etc., product made line, by either asking people moving questions.
up-market or down-market in order to reach new customers
or more profitable market segments, to react to competitors’ initiatives, and so on. Mission
I. a person who checks that the product or service is at the correct level. . Services
J. a person or an organization that buys a product or service.
K. an important official job that a person or group of people is given to do, especially when they are sent to another co
L. physical things that are produced to be sold.
M. doing something for customers but not producing goods.
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Choose ONE suitable word in the following list to fill in each blank. (There are more words than necessary) mmunication appointment management professional shopping anning times productivity arranging convenient vances misunderstandin scheduling credit card include g
ing (1)…………. is a crucial aspect of effective time (2)………… and communication in both personal and (3)……………..settings. Whether it's sch
etting up a job interview, or (4)………….a business meeting, the process involves coordinating dates, (5)…………., and locations to ensure that all p
together efficiently. Clear and concise (6)………… is key during this process, as it helps avoid (7)…………… and double-bookings. The convenience
ansformed the way appointments are made, with digital calendars and (8)……………. tools making it easier than ever to find common avai
fully (9)…………………..appointments not only streamlines our lives but also fosters better connections and (10)……………………………… in our i
Read the following passage and answer the questions
Very few countries enjoy delivery services as good as the takkyubin services in Japan. They are so common there that the Japanese can’t im
cels, luggage, sports equipment, frozen food, and furniture – whatever you can think of, you can have it picked up from and delivered to any a
uding private homes, offices, hotels, and airports. Yamato Transport started the first service in the 1970s, and although there are now several ot
mpanies, Yamato’s Takkyubin service remains the market leader, Takkyubin is actually a brand name, but it has also come to be the word used f eral.
With takkyubin you are extremely flexible. Going on a ski vacation? No need to carry your skis; just have them sent to your destination. Goin
have your suitcases picked up from your home and sent to your hotel. If you’re away on a long trip, you can get a suitcase with fresh clothes p
r hotel, and souvenir shops will send a package with your holiday gifts directly to your family and friends.
The services are wonderfully convenient. You can arrange for a pick-up time that suits you, and if you are not home for a delivery, you can
venience store. Delivery is usually the next day and prices are reasonable. You can have a suitcase picked up from an address in Tokyo and taken t
about 2,000 yen, which is less than US$20, including insurance. The 1,600-kilometer trip from Tokyo to Okinawa takes two days and costs about
estment for excellent service. No wonder other countries wish they were as lucky as the Japanese!
ide whether the following statements are True (T) or False (F).
The takkyubin service will deliver to any country in the world.
The word takkyubin refers only to Yamato Transport’s delivery service.
It isn’t important if you are not at home when a delivery is made.
Delivery normally takes two days.
Deliveries over long distances are not expensive.
ad the passage again and answer these questions 17:57, 09/01/2026
TEST 1 (REVISION) - QTKD & QM 08-07-25: Key Concepts and Definitions - Studocu What is the passage about?
…………………………………………………………………………………………………………………………………………………………………………………
Yamato Transport is the only delivery service company in Japan, isn’t it?
…………………………………………………………………………………………………………………………………………………………………………………
f you are not at home, how can you receive your delivery?
………………………………………………………………………………………………………………………………………………………………………………… 17:57, 09/01/2026
TEST 1 (REVISION) - QTKD & QM 08-07-25: Key Concepts and Definitions - Studocu
How much will you have to pay if you have a suitcase picked up from an address in Tokyo and taken to an address in Osaka?
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0. How long does a delivery take from Tokyo to Okinawa?
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Translate the following sentences into Vietnamese
You can apply for the job and attach your resume and covering letter.
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More than three million companies have pages on LinkedIn, and many of them advertise new positions on the site.
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Leaders often focus their energy on the Sales and Marketing departments, because they generate money for the company.
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Two departments point out that they save money for the company: the Finance Department and the Purchasing Department.
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Companies that deliver late or that sell faulty products will soon lose their business.
……………………………………………………………………………………………………………………………………………………………………………… --- THE END --- 17:57, 09/01/2026
TEST 1 (REVISION) - QTKD & QM 08-07-25: Key Concepts and Definitions - Studocu 17:57, 09/01/2026
TEST 1 (REVISION) - QTKD & QM 08-07-25: Key Concepts and Definitions - Studocu
TEST 2 (REVISION)
Match the terms with the appropriate definitions. (There are more definitions than necessary) Survey
A. start welling goods or services in a new market. Shopping goods
B. a group of connected pages on the World Wide Web containing information on a particular subject Marketing
C. provides clear objectives and guidance to your sales organization for positioning and selling your product or se buyers. Penetrate
D. the activity of presenting, advertising and selling a company’s products or services in the best possible way. Digital cash
E. the process of looking at goods when they are being produced to make certain that all the goods are of the intend Innovation
F. businesses sell products or services to individual consumers. Debit card
G. someone whose job is to plan a piece of work or activity and organize the work of all the people involved in it. Quality control
H. any means of payment that exists purely in electronic form. Retail store
I. store that sells goods to the public. . Project Manager
J. an examination of opinions, behaviour, etc., made by asking people questions.
K. the introduction of new things, ideas or ways of doing something.
L. a plastic card that can be used to take money directly from your bank account when you pay for something.
M. are “high involvement” products for which consumers generally search for information, evaluate different models
prices, and take time to make a selection.
…………………………………………………………………………………………………….
Choose ONE suitable word in the following list to fill in each blank. (There are more words than necessary) rice target products reductionattack ompetitorsbusiness exist expect cash ompany distribution challengers marketinnovate
protect a market share, a company can (1)…………… in products, customer services, (2)…………… channels, cost reductions, and so on; it can ex
duct lines to leave less room for (3)…………… and it can confront competitors directly in expensive sales promotion campaigns. Market (4)……
mpt to attack the leader, or to increase their (5)…………… share by attacking various market followers. If they choose to attack the leader, market
t of the strategies also available to market leaders: product innovation, (6)……………reductions, cheaper or higher quality versions, improved ser
nnel innovations, manufacturing cost (7)…………… intensive advertising, and so on. Market followers are in a difficult position. They are usually
………… of market challengers. They can reduce prices, improve (9)…………… or services, and so on, but the market leader and challenger wil
liate successfully. A market follower that takes on a larger (10)…………… in a price war is certain to lose, given its lesser resources.
Read the following passage and answer the questions
The number of job seekers using mobile devices to look for employment has exploded in Asia, according to a survey carried out by SitVacD
ice based in Jakarta. “To our amazement our mobile site’s job application service has grown by 200 percent across Southeast Asia in the past year,”
nder and owner of the company. “About 40 percent of the users are fresh graduates looking for entry-level positions. The rest are people already king for a change.”
With the SitVacDB job app, employers and job seekers can make contact quickly and easily. Companies that are registered for the service
ancies and give candidates the option of applying either by phone, email, or directly from their smartphone. Job seekers on the move can log into the
ails with information about jobs that suit their profile. They can update their resume, send in a job application anywhere and at any time, and even
e and more applicants are doing these days.
“Companies are now keen to improve their career pages and job listings not only because they don’t want to risk losing talented candidates, but
ge,” says Gunardi. “So more and more companies are looking for mobile-friendly recruitment sites with global coverage – and that’s where we come i
Soon mobile devices will be the most common way to seek and apply for a job. But Hadian Gunardi thinks it already is. “It’s a well-known fact
he world’s largest and fastest-growing markets for mobile technology. I predict that within five years, 90 percent of job seekers there will use their m a position.”
ide whether the following statements are True (T) or False (F)
Hadian Gunardi was not surprised when SitVacDB’s job app service grew so rapidly.
Employers and job seekers can make contact quickly and easily with the SitVacDB job app.
Any company can advertise their job vacancies on the job app.
The thing which will assist job seekers is mobile devices.
SitVacDB can help companies advertise for candidates worldwide.
ad the passage again and answer these questions 17:57, 09/01/2026
TEST 1 (REVISION) - QTKD & QM 08-07-25: Key Concepts and Definitions - Studocu What is the SitVacDB?
…………………………………………………………………………………………………………………………………………………………………………………
n what way can candidates apply?
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Why are companies now keen to improve their career pages and job listings?
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Soon, what will be the most common way to seek and apply for a job?
………………………………………………………………………………………………………………………………………………………………………………… What is the text about?
………………………………………………………………………………………………………………………………………………………………………………… 17:57, 09/01/2026
TEST 1 (REVISION) - QTKD & QM 08-07-25: Key Concepts and Definitions - Studocu
Translate the following sentences into Vietnamese
Every investor loves companies that achieve their sales target, manage their costs and perform well on the stock market and, therefore, make money.
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However, a company nowadays also needs to think about its reputation with the public and its own staff.
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Both small start-ups and big firms use social media to increase awareness of their company or brand and attract new business.
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Most people want to be sure that they are setting good value when they buy a product.
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A company needs to have a good safety record, both in terms of its workers and the products which it produces
……………………………………………………………………………………………………………………………………………………………………………… --- THE END --- 17:57, 09/01/2026
TEST 1 (REVISION) - QTKD & QM 08-07-25: Key Concepts and Definitions - Studocu 17:57, 09/01/2026
TEST 1 (REVISION) - QTKD & QM 08-07-25: Key Concepts and Definitions - Studocu