The effect of IT in people’s life | Tiếng Anh thương mại

lOMoAR cPSD| 39651089
TRƯỜNG ĐẠI HỌC THƯƠNG MẠI KHOA TIẾNG ANH ---ba&ba---
The effect of IT in people’s life
Nhóm thực hiện : Nhóm 05
Giảng viên hướng dẫn : Phạm Quang Trúc
Tên học phần : Tiếng Anh thương mại 2.1
Lớp học phần : ENPR5211
Khoá học : 2022 – 2026 Hà Nội - 2024 lOMoAR cPSD| 39651089 CONTENT
INTRODUCTION.............................................................................................................2
I. Introduction to IT and its role in society.....................................................................4
1.1 Definition......................................................................................................................4
1.2. Technology’s roles in society.......................................................................................4
II. Positive impacts of IT on human lives........................................................................7
2.1. Advancements in Healthcare........................................................................................7
2.2. Enhanced Communication and Connectivity...............................................................8
III. Negative impacts of IT on human lives.....................................................................9
3.1. Social Isolation and Decreased Physical Activity........................................................9
3.1.1...................................................................................................................................9
3.1.2 Decreased Physical Activity.......................................................................................9
3.2 Privacy and Security Concerns...................................................................................10
3.2.1 Privacy Concerns.....................................................................................................10
3.2.2 Security Concerns Cyberattacks and Hacking:........................................................11
IV. Illustration-Hospital Management App: E Hospital in Vietnam..........................12
4.1 Upsides of the Hospital Management App..................................................................12
4.2 Downsides of the Hospital Management App.............................................................13
V. Conclusion and future considerations......................................................................14
5.1 Conclusion..................................................................................................................14
5.2 Future considerations..................................................................................................15
WHY DO WE CHOOSE THIS TOPIC?
The concept of quality represents a complex and multidimensional construct that transcends
disciplinary boundaries, challenging researchers and practitioners to develop
comprehensive frameworks for understanding and evaluation. In an increasingly globalized
and interconnected world, quality has emerged as a critical paradigm that influences
decision-making processes across diverse domains—from manufacturing and service
industries to education, healthcare, and technological innovation. While seemingly
straightforward, quality defies a singular, universal definition, instead manifesting through
intricate perspectives that reflect cultural, organizational, and individual interpretations. lOMoAR cPSD| 39651089
This exploration aims to deconstruct the nuanced landscape of quality by examining its
conceptualization from multiple viewpoints: philosophical, economic, technological,
sociological, and psychological. By investigating how different disciplines and
stakeholders perceive and assess quality, we can uncover the underlying mechanisms that
inform quality evaluation and its profound implications for organizational performance,
customer satisfaction, and systemic excellence. The complexity of quality lies not merely
in its measurement but in understanding the dynamic interactions between objective
standards and subjective experiences. lOMoAR cPSD| 39651089 I. Introduction 1.1 Definition
Quality represents a complex and dynamic concept that transcends simple linear
definitions, encompassing multiple perspectives that interact and complement each other.
At its core, quality is a sophisticated construct that integrates objective measurements,
subjective experiences, and relational dynamics. -
Fitness for Use/Purpose: The concept of "fitness for use," popularized by Joseph
Juran, emphasizes quality as the practical utility of a product or service. This perspective
focuses on how effectively a solution meets specific user needs, examining functionality,
performance, and the ability to solve problems within a particular context. It goes beyond
mere technical specifications, considering the real-world application and user experience. -
Conformance to Requirements: Complementing this view, Philip Crosby's
approach to quality centers on conformance to requirements. This definition advocates for
strict adherence to predetermined specifications, emphasizing consistency, zero defects,
and precise alignment with documented expectations. While seemingly rigid, this
perspective ensures systematic quality control and standardization across production processes. -
Grade: Quality can also be understood through the lens of grade, which introduces a
hierarchical classification system. This approach differentiates products and services into
distinct tiers—premium, standard, and economy—based on specific features, materials, and
performance attributes. Such stratification allows for nuanced market positioning and targeted consumer offerings. -
Degree of Excellence: The degree of excellence represents another critical
dimension, transcending basic functional requirements to explore exceptional
characteristics. This perspective embraces subjective evaluation, recognizing aesthetic and
experiential qualities that distinguish superior products and services. It acknowledges that
quality is not merely about meeting standards but about creating outstanding experiences. -
Degree of Preference: Degree of preference adds a deeply personal dimension to
quality, highlighting the subjective perception of value. This view recognizes that quality
is fundamentally about individual and collective satisfaction, emotional resonance, and
perceived worth. It moves beyond objective measurements to understand the intricate
psychological factors that influence consumer choices. -
Measure of Fulfillment of Promises: Promise fulfillment emerges as another crucial
quality perspective, emphasizing the alignment between communicated expectations and
actual delivery. This approach focuses on trustworthiness, organizational integrity, and the
psychological satisfaction derived from consistent, reliable performance. It transforms lOMoAR cPSD| 39651089
quality from a technical concept to a trust-based relationship between providers and consumers. -
ISO Definition of Quality: The International Organization for Standardization (ISO)
provides a holistic definition that captures these multifaceted perspectives. ISO 9000:2015
defines quality as the "degree to which a set of inherent characteristics of an object fulfills
requirements," recognizing both stated and implied needs while acknowledging quality as a dynamic, evolving concept. -
Integrated Quality Framework: An integrated framework reveals these
perspectives as interconnected dimensions. Objective dimensions include conformance to
requirements and measurable performance standards. Subjective dimensions encompass
excellence, preference, and emotional experiences. Relational dimensions address promise
fulfillment, customer expectations, and organizational integrity. -
Practical Implications: Practically, understanding quality through these multifaceted
lenses enables organizations to develop more sophisticated approaches to product and
service development. It facilitates enhanced customer satisfaction strategies,
comprehensive quality management, adaptive organizational learning, and continuous improvement methodologies.
By embracing this holistic view, organizations can move beyond simplistic quality control
to create meaningful, resonant experiences that genuinely meet and exceed customer
expectations. Quality becomes not just a measure of performance, but a comprehensive
strategy for building trust, value, and sustainable competitive advantage.
1.2. The importance of quality.
Quality has emerged as a fundamental cornerstone of organizational success, transcending
traditional operational boundaries to become a critical strategic asset that shapes economic,
social, and technological landscapes. At its essence, quality represents a comprehensive
approach to creating value, meeting customer expectations, and driving organizational
excellence. The importance of quality extends far beyond mere product specifications,
encompassing a holistic framework that integrates technological capabilities, human
experiences, and strategic objectives. -
Competitive Advantage: From an economic perspective, quality serves as a
powerful differentiator in competitive markets, enabling organizations to distinguish
themselves through superior performance, reliability, and customer satisfaction. High-
quality products and services not only reduce long-term operational costs by minimizing
defects and waste but also generate significant competitive advantages. Organizations that
consistently deliver exceptional quality can command premium pricing, build strong brand lOMoAR cPSD| 39651089
reputations, and cultivate deep customer loyalty. This economic impact is profound,
directly influencing market share, customer retention, and overall financial performance. -
Economic Implications: The psychological dimensions of quality are equally
significant, addressing fundamental human needs for reliability, trust, and emotional
satisfaction. Customers seek more than just functional products; they desire experiences
that provide psychological comfort, reduce purchase anxiety, and create positive emotional
connections. Quality becomes a language of trust, communicating an organization's
commitment to meeting and exceeding expectations. It transforms transactional
relationships into meaningful interactions that resonate on deeper emotional and experiential levels. -
Customer Satisfaction and Retention: Beyond economic and psychological realms,
quality plays a crucial role in organizational performance and culture. It drives continuous
improvement, fosters innovation, and creates adaptive learning environments. Quality
management is not a static process but a dynamic approach that requires leadership
commitment, customer-centric thinking, and a willingness to continuously evolve. It
integrates technological capabilities with human potential, creating systems that are
responsive, efficient, and aligned with changing market demands. -
Organizational Performance: The social implications of quality are increasingly
important in an interconnected global environment. Organizations are now evaluated not
just on their products but on their broader societal impact. Quality becomes a demonstration
of ethical responsibility, sustainability, and commitment to meeting broader stakeholder
expectations. It encompasses environmental considerations, social responsibility, and
contributions to overall societal well-being. In this context, quality transcends
organizational boundaries, becoming a mechanism for positive social transformation. -
Strategic Quality Management Framework: Strategic quality management
requires a comprehensive framework that balances objective measurements with subjective
experiences. It demands sophisticated measurement systems, data-driven decisionmaking,
and a culture of continuous learning. Organizations must view quality not as a cost center
or compliance requirement but as a fundamental driver of value creation, innovation, and
long-term success. The risks of neglecting quality are substantial, potentially leading to
diminished market reputation, increased operational costs, and loss of competitive advantage. -
Future of Quality: Looking forward, the concept of quality is evolving rapidly,
driven by technological advancements, changing consumer expectations, and global
challenges. Future quality approaches will be increasingly personalized, predictive, and
integrated with broader ecosystem performance. Technologies like artificial intelligence,
data analytics, and advanced manufacturing will enable more sophisticated quality
management strategies that can anticipate and respond to complex, dynamic requirements. lOMoAR cPSD| 39651089
Quality represents a complex, multidimensional concept that is central to organizational
success in the modern world. It is simultaneously an economic strategy, a psychological
framework, a cultural approach, and a mechanism for social responsibility. Organizations
that embrace a holistic, forward-thinking approach to quality position themselves not just
to succeed, but to lead in an increasingly competitive and complex global landscape.
Quality is no longer an optional pursuit but a fundamental strategic imperative that defines organizational excellence
II. Positive impacts of IT on human lives
Technology has become an integral part of our lives, revolutionizing the way we
work, communicate, and live. From simplifying how we work and communicate to
advancing the frontiers of healthcare, technology has been a driving force behind remarkable progress.
2.1. Advancements in Healthcare
Technology has played an important role in the field of healthcare, leading to numerous advancements.
a, Better diagnosis and treatment: Over the years, doctors and healthcare practitioners have
harnessed increasingly sophisticated technology to provide precise diagnoses and
effective treatments to patients. Here are some key ways technology is improving these areas:
 Technologies: MRI, CT scans, X-rays, ultrasound, etc.
 These technologies offer a multitude of benefits, including
 Early detection of diseases like cancer, heart disease, and brain abnormalities.
 Precise Imaging: Providing detailed images of internal organs, bones, and tissues to help
doctors make accurate diagnoses.
 Enhanced Patient Experience: Providing a more comfortable and less invasive diagnostic experience.
b, Improved research outcomes: In the realm of medical research, technology has also
accelerated the discovery of new treatments and drugs, contributing significantly to our collective well-being. lOMoAR cPSD| 39651089
c, Telemedicine: Finally, there’s the rise of telemedicine, which is the practice of delivering
medical care remotely. Instead of making the journey to a clinic or hospital, patients can
simply download an app and engage in a video consultation with a healthcare provider from
the comfort of their own home.
This innovation is particularly beneficial for individuals in remote or underserved
areas, ensuring they have access to healthcare professionals even when traditional medical facilities are scarce.
With the help of technology, doctors and researchers have made significant strides
in treating and preventing diseases. Technology has made it possible for medical
professionals to access patient records and communicate with other healthcare providers,
which has improved the quality of care for patients.
2.2. Enhanced Communication and Connectivity
The internet has long been a vital tool for communication, allowing us to connect
with individuals across the globe in real-time.
 Remote work collaboration: Technology has revolutionized the way we work, enabling
remote collaboration across vast distances. There are some key technologies that have
made remote work more efficient and productive:
 Video Conferencing: Platforms like Zoom, Microsoft Teams, and Google Meet facilitate
real-time, face-to-face communication, fostering a sense of connection and collaboration. 
Instant Messaging: Tools like Slack, WhatsApp enable quick and efficient
communication, reducing the need for lengthy email chains.
 Better social connections: Platforms like Facebook, Twitter, Instagram, and TikTok have
connected people from all over the world, fostering global communities and facilitating
the sharing of ideas and experiences.
 E-commerce: Online marketplaces like Amazon and eBay have made it easier than ever
to purchase goods and services from anywhere in the world. E-commerce has also
created new opportunities for businesses, allowing them to reach a wider audience and sell their products globally. lOMoAR cPSD| 39651089
Overall, technology has significantly enhanced communication and connectivity,
making it easier for people to connect with each other and share information.
III. Negative impacts of IT on human lives.
3.1. Social Isolation and Decreased Physical Activity
Technology has significantly transformed our lives, offering numerous benefits but
also presenting some challenges, particularly in terms of social isolation and physical inactivity.
3.1.1 Social Isolation
Technology, particularly social media, has revolutionized the way people connect
with one another. However, this has led to a paradoxical increase in feelings of social
isolation for some individuals such as:
Superficial Connections: While technology allows people to maintain relationships
across distances, these interactions can often be shallow or less meaningful than face-to-
face interactions. The quality of communication can be lost in digital spaces where non-
verbal cues are absent, potentially leading to misunderstandings or a lack of deep connection.
Decreased Face-to-Face Interaction: With the convenience of digital
communication, many people, especially younger generations, may prefer texting, chatting
online, or engaging through social media instead of meeting in person. This reduction in in-
person interactions can lead to feelings of loneliness and isolation, as it deprives people of
the emotional benefits of physical presence and human touch.
Online Gaming and Virtual Worlds: While online gaming and virtual spaces can
foster some community engagement, they can also encourage withdrawal from the real
world, leading to further isolation. Excessive gaming or participation in virtual
communities can replace physical social interactions and even contribute to neglecting
relationships in the offline world. lOMoAR cPSD| 39651089
3.1.2 Decreased Physical Activity
Technology has also contributed to a sedentary lifestyle, with various devices and
services promoting ease and convenience over physical activity. Some of the key effects include:
Increased Screen Time: The rise of smartphones, streaming platforms, and online
content has led many people to spend significant amounts of time on their screens. Whether
it's scrolling through social media, binge-watching TV shows, or playing video games, these
activities often occur while sitting, contributing to sedentary behavior.
Reduced Outdoor Play: For children, the increase in screen time has replaced
outdoor play and physical activities like sports, walking, or cycling. This decline in active
playtime can have long-term health consequences, including poor physical fitness, obesity,
and developmental delays in social skills.
Health Concerns: The lack of physical activity can result in a range of health
problems, including cardiovascular diseases, diabetes, obesity, and weakened muscles and
bones. In extreme cases, the combination of technology-driven isolation and sedentary
behavior has been linked to mental health issues, such as depression, anxiety, and chronic stress.
The combination of social isolation and reduced physical activity can create a cycle
that negatively impacts overall well-being. For example, social isolation can lead to
depression or anxiety, which may reduce motivation for physical activity. Conversely, lack
of physical exercise can lead to feelings of lethargy or frustration, making it harder for
individuals to engage socially, whether in person or online.
3.2 Privacy and Security Concerns
The rapid advancement of technology, while offering many conveniences and
efficiencies, has raised significant concerns about privacy and security. As more personal
information is shared, stored, and processed digitally, individuals face increasing risks to
their privacy, personal data, and overall security. 3.2.1 Privacy Concerns
Third-Party Data sharing: lOMoAR cPSD| 39651089
A significant amount of personal data is shared with third parties, including
advertisers, marketers, and other entities that users might not fully understand or control.
This data sharing can be hidden in lengthy user agreements, and many people do not fully
grasp the implications of consenting to such terms.
Example: Apps that request access to your contacts, photos, or location data often
share this information with third-party companies for marketing purposes, even when it
seems unrelated to the app’s core functionality. Data Breaches:
With more services moving online, including banking, healthcare, and government
services, the amount of sensitive data stored in databases has surged. Cyberattacks and
hacking incidents have led to massive data breaches, exposing individuals’ personal,
financial, and medical information.
Example: High-profile breaches, such as those of Equifax or Target, have
compromised millions of personal records, leaving affected individuals vulnerable to identity theft or fraud.
Facial Recognition and Biometric Data:
Many devices, apps, and services now use facial recognition and other biometric
data for security and personalization. While convenient, these systems raise significant
concerns about privacy, especially when used in public spaces or without explicit user
consent. There is a risk that biometric data could be stolen or misused.
Example: In certain countries, facial recognition technology is used for surveillance,
monitoring individuals without their knowledge or consent, leading to concerns about state
overreach and loss of personal autonomy.
3.2.2 Security Concerns
Cyberattacks and Hacking:
As more aspects of life, from banking to health records, are moved online, the risk
of cyberattacks increases. Hackers, cybercriminals, and even state-sponsored actors can
target individuals or organizations for financial gain, political purposes, or simply to cause lOMoAR cPSD| 39651089
harm. Cyberattacks can take many forms, including ransomware, phishing, and identity theft.
Example: Ransomware attacks, where hackers lock organizations out of their
systems and demand payment to restore access, have targeted hospitals, schools, and
government agencies, disrupting essential services. Malware and Viruses:
Malicious software (malware) can be installed on devices through email
attachments, malicious websites, or infected apps. This software can compromise the
security of a device, steal data, monitor activities, and cause damage.
Example: A Trojan virus might be disguised as a legitimate software update, and
once downloaded, it allows hackers to gain control of your system or access sensitive files.
Weak Passwords and Authentication:
Many people still use weak or repeated passwords across multiple sites, making it
easier for hackers to gain access to accounts. The lack of multi-factor authentication (MFA)
further exposes users to risks, as even if a password is compromised, there may be no
additional layer of protection.
Example: A hacker who gains access to an email account with a weak password can
use it to reset passwords for other accounts, such as bank accounts or social media, leading
to widespread security breaches.
IV. Illustration-Hospital Management App: E Hospital in Vietnam
E Hospital in Vietnam recently implemented a hospital management app designed to
streamline healthcare services. This app is an example of how IT can enhance healthcare
delivery, impacting both patient experience and operational efficiency.
4.1 Upsides of the Hospital Management App
Increased Convenience and Time Efficiency for Patients: The app streamlines
scheduling, eliminating the need for patients to call or visit the hospital just to secure an lOMoAR cPSD| 39651089
appointment. Patients can view available time slots, book appointments, and even
reschedule with a few taps, significantly cutting down on waiting times and making
healthcare more accessible. For patients with chronic conditions requiring regular visits,
this ease of access is invaluable, allowing them to focus on health rather than logistics.
Enhanced Communication and Continuous Care: Direct communication channels
within the app allow patients to stay connected with healthcare providers without the need
for physical visits. The app sends notifications and reminders for upcoming appointments,
medication schedules, and post-treatment care instructions, ensuring patients stay on top of
their health needs. This continuous, personalized communication boosts the quality of care,
helping patients feel more connected to their healthcare providers.
Access to Comprehensive Health Information: With the app, patients can access their
medical history, test results, treatment plans, and prescriptions anytime and anywhere. This
immediate access to personal health information empowers patients to actively participate
in their own care and make informed decisions. Being able to track their health journey
helps patients feel more in control and better prepared for discussions with their doctors.
Reduced Administrative Burden on Hospital Staff: With patients managing
appointments, inquiries, and basic records through the app, hospital staff can focus more on
delivering quality care. This efficiency not only enhances the hospital’s operations but also
indirectly benefits patients by allowing doctors and nurses to concentrate on personalized
patient care rather than paperwork or administrative tasks.
Health Education and Preventive Care: Many hospital management apps, including
the one used by E Hospital, often include educational resources tailored to the patient’s
needs. Patients can access articles, videos, and preventive care tips, helping them gain a
better understanding of their health and take proactive steps to maintain it. This is
particularly valuable in promoting preventive care and raising awareness about common health issues.
Supporting Families and Caregivers: Patients can use the app to share appointment
updates and health information with family members or caregivers, which is especially lOMoAR cPSD| 39651089
helpful for elderly patients or those requiring assistance. The app’s ability to include
caregivers in the health management process enables families to stay informed and provide
timely support, ultimately enhancing the patient’s overall care experience.
4.2 Downsides of the Hospital Management App
Digital Literacy and Accessibility Issues: Not all patients, especially older adults or
those from rural areas, may be familiar with smartphone technology or apps, creating a barrier to access.
Lack of internet connectivity or smartphones in remote areas may limit app usage for some patients.
Privacy and Data Security Concerns: Storing medical records online raises concerns
about data breaches or unauthorized access. Patients may feel uncomfortable with the
possibility of sensitive information being compromised.
Risk of Technical Issues: The app may experience downtimes, glitches, or slow
loading times, potentially frustrating patients and disrupting appointment scheduling or information retrieval.
Potential Reduction in Human Interaction: Automation in appointment booking and
inquiries may reduce face-to-face interactions, which some patients value as part of their healthcare experience.
Conclusion, by integrating these features, the hospital management app brings
significant improvements to the patient experience, supporting E Hospital’s mission to offer
high-quality, accessible care. This digital approach underscores the potential for technology
to create a healthcare environment that is not only efficient but also patientcentered, with
the power to positively transform how people engage with their healthcare.
V. Conclusion and future considerations. 5.1 Conclusion lOMoAR cPSD| 39651089
The impact of technology on human lives has been a subject of discussion at various
platforms and stages over the last three decades. It has produced various opinions, both
negative and positive in many ways enhancing productivity, accessibility... and one
commonality is the acceptance that technology has a rich influence on human lives.
As technology continues to evolve, it is essential for society to adopt IT in a way
that balances its benefits with ethical considerations, ensuring that technology enriches
lives without compromising personal privacy, social connections, or mental well-being.
Through thoughtful integration and ongoing dialogue about responsible technology use, IT
can continue to be a powerful tool that supports personal growth, innovation, and a more connected, informed society.
5.2 Future considerations.
In considering the future impact of Information Technology, several key areas
deserve attention to maximize its benefits while addressing potential challenges. As IT
continues to advance, its influence will likely grow even more pervasive, transforming
industries, lifestyles, and social structures. However, along with these advances, there will
be significant considerations that society must address to ensure that IT continues to be a force for good.
One critical area for future consideration is the ethical use of IT, particularly in
relation to privacy and data security. With more of people’s lives moving online and with
an increase in data collection through smart devices, wearable technology, and IoT systems,
the potential for misuse of personal data will increase. Legislators, companies, and
developers must work together to establish robust privacy protections that ensure
individuals' data is used responsibly and ethically, while also empowering people to have
control over their personal information. Improved cybersecurity measures will also be
essential, given the rising threats of data breaches and cyber-attacks that could compromise
not just individual users but also entire organizations and public infrastructure.
Another area to consider is the evolving nature of the workforce. As automation
and artificial intelligence become more sophisticated, they will continue to displace certain
types of jobs while creating new ones that require different skill sets. To prepare for this
shift, governments, educational institutions, and businesses must invest in reskilling and lOMoAR cPSD| 39651089
upskilling programs to equip workers with the knowledge and competencies needed for an
AI-driven job market. Additionally, the ethical implications of AI need attention; as
algorithms play a more significant role in decision-making, developers must ensure that
they are free from biases and provide transparency in how AI systems operate.
The issue of digital inclusion is another vital consideration. While IT offers
tremendous opportunities, not everyone has equal access to technology. Bridging the digital
divide will require investment in infrastructure to provide high-speed internet and
affordable devices to underserved communities. This is essential to ensure that everyone,
regardless of location or socioeconomic status, can access the same educational,
professional, and personal opportunities afforded by technology. Alongside infrastructure,
there is also a need for digital literacy programs to help people develop the skills needed to
navigate an increasingly digital world effectively.
Future consideration must also be given to the potential impact of IT on physical and
mental health. With increased screen time and digital engagement, there is a growing
concern about the effects of technology on well-being, particularly for younger generations.
Society will need to develop and encourage healthier technology usage habits, balancing
digital engagement with offline activities to prevent issues like screen addiction, social
isolation, and sedentary lifestyles. Furthermore, technology can be harnessed to support
well-being, with developments in health-related apps, telemedicine, and mental health
platforms, offering new ways to monitor and improve health outcomes.
Lastly, environmental considerations will play an essential role in the future of IT.
With the rapid expansion of data centers, energy consumption has become a significant
issue. Developing more sustainable practices, such as green computing and energyefficient
technologies, will be crucial to reduce IT’s environmental footprint. Embracing a
sustainable approach to technology production and consumption will help mitigate the
ecological impact of IT as its use continues to expand globally.
In summary, while the future of IT promises significant benefits, careful planning
and ethical governance are essential to address these complex considerations. By
prioritizing privacy, workforce readiness, digital inclusion, health, and environmental lOMoAR cPSD| 39651089
sustainability, society can harness the potential of IT to create a more equitable, safe, and sustainable world. REFERENCES
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