Unit 10. Holidays with a difference.
Answer the following questions.
1-Write the four categories in the holiday types. 1. Adventure and action 2. Ecotourism and nature 3. Escape and enlightenment 4. Culture and heritage
2-Put these holidays with a difference in to the four categories.
1-Tour of Orlando visiting historic castle culture and heritage
2-Mountain climbing adventure and action
3-Conservation work helping to repair coastal damage ecotourism and nature
4-Windsurfing adventure and action
5-Cycling in the mountains and deserts of Mongolia adventure and action
6-Four-week trip to Canada to learn English culture and heritage
7-Trip to Beijing for the 2008 Olympics culture and heritage
8-Week at a health farm to relax and de-stress escape and enlightenment
9-Long weekend in London to visit museums and art galleries culture and heritage.
10-Pilgrimage to Higuey culture and heritage
11-Weekend of beauty treatments and relaxation in a country hotel
escape and enlightenment 3-What is ecotourism?
Responsible travel to natural areas that conserves the environment
and sustains the well-being of local people.
4-Read the text (Tourism in Antarctica) page 88 in the book and answer the questions.
1-What do you know about Antarctica, its population, its size and
location, the number of tourists who visit?
There are no indigenous people in antarctica. The population varies
from fewer than 1,000 in winter to almost 20,000 in summer: 5,000
scientists from 27 of the countries belonging to the Antarctic treaty plus 14,000 tourists.
2-What type of transport do tourists use to visit Antarctica?
tourism in antarctica is mainly by around twenty vessels carrying 45 to 280 passengers each
3-What activities can tourists do?
antarctica has no economic activity apart from offshore fishing and
tourism, and these are run by other nations.
Unit 11. Reservations and sales
1-Name the different travel documents. • Booking confirmation • Booking form • Insurance • Passport • Flight ticket • Accommodation voucher
2-Which of these documents do you need for a holiday abroad? • Passport • Flight ticket • Insurance • Booking confirmation
3-Make a list of the information a travel agency sales consultant
will need to take when a customer makes a booking for a holiday. • Budget • Children’s, how many. • Method of payment
• place where I would like to go
• visa and passport if it is abroad • Travel date • Insurance
• how many people will travel
4- Write the big four GDS (Global distribution system). • Amadeus • Sabre • Galileo • worldspan
5-Which of the big four GDS (Global distribution system) do your
local travel agencies use most? Amadeus.
6-Read the text computer reservation system (Page 94) in the
book). Look at the definition of CRS (Computer reservation
system). Write true or false.
1- Airlines were the first users of CRS true
2- A GDS (Global distribution system) is a larger version of a CRS true
3- Only airlines and travel agents can have access to GDS false
4- 4-It is now possible to book a car or a hotel room through a GDS true
5- GDS give ticket information but cannot produce a valid ticket false
6- GDS can tell travel agents how many tickets they have sold true
7- Write the different booking conditions and explain each one? (Page 96 in the book).
A. we may need to make changes to the information in
this brochure as our holidays are planned many
months be (forehand). If we make any changes
before you make your travel agent will tell you about
them before you finish your booking.
B. Occasionally we have to change your
accommodation. If we make a change after you have
made your booking, we will put you into
accommodation of the same standard or higher, and
in a similar type of resort.
C. The prices in our brochure were correct at the time
of printing, but we reserve the right to make
changes, if we do this, tour travel agent will confirm
all price changes before you make your booking.
D. If you want to cancel your booking, the person how
made the booking must send us written instructions.
If you cancel your booking, we may ask you to pay
cancellation charges. We will not refund insurance
premiums you have paid.
E. If you want to change your booking, we will try to
help you, but we cannot guarantee that we will be
able to do this. If you change your booking, we will
charge you 15$ for each person in your group.
F. If you make a booking with us, you must take out
suitable insurance, either with us or with another
company. If you have a known medical condition,
please tell our sales agent when you make your booking.
G. We try hard to avoid flight delays, but they do
sometimes happen. If there is delay, we will try to
provide extra services, food, and accommodation. If
we are unable to provide these services for any
reason, then we will pay you compensation.
8-Write the meaning of the following words. Premium:
a sum over and above a regular price paid chiefly as an inducement or incentive Reserve the right:
a phrase used to tell someone that you have the right to do something specific,
and that you will use that right if you feel it is necessary. Guarantee:
a formal assurance (typically in writing) that certain conditions will be
fulfilled, especially that a product will be repaired or replaced if not of a specified quality. Beforehand:
before an action or event Avoid:
keep away from or stop oneself from doing (something)