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VOCAB IELTS CAMBRIDGE 14 - READING - TEST 1 - IELTS NGOCBACH
(hc t v Cambridge ielts 14) ựng qua các bài Reading trong bộ
Test 1
Reading Passage 1
THE IMPORTANCE OF
CHILDREN’S PLAY
Brick by brick, six-year-old Alice is building a
magical kingdom. Imagining and fairy-tale turrets
fire-breathing dragons, wicked witches and gallant
heroes, she’s creating an enchanting world. Although
she isn’t aware of it, this fantasy is helping her take her
first steps towards her capacity for creativity and so it
will in her adult life.have important repercussions
Minutes later, Alice has abandoned the kingdom
in favour of with her younger brother. playing school
When she bosses him around as his ‘teacher’,
she’s practising how to regulate her emotions
through . Later on, when they tire of this and pretence
settle down with a board game, she’s learning about
the need to follow rules and take turns with a partner.
‘Play in all its rich variety is one of the highest
achievements of the human species,’ says DrDavid
Whitebread from the Faculty of Education at the
University of Cambridge, UK. ‘It underpins how we
develop as intellectual, problem-solving adults and is
crucial to our success as a highly adaptable species.’
Recognising the importance of play is not new: over
two ago, the Greek philosopher Plato millennia
extolled its virtues as a means of developing skills for
adult life, and ideas about have play-based learning
been developing since the 19th century.
But we live in , and Whitebread is changing times
mindful of a worldwide decline in play, pointing out
that over half the people in the world now live in cities.
‘The opportunities for free play, which I experienced
almost every day of my childhood, are becoming
increasingly scarce,’ he says. Outdoor play is
curtailed by of risk to do with traffic, as perceptions
well as parents’ increased wish to protect their
children from being the of crime, and by the victims
emphasis on ‘earlier is better’ which is leading to
greater competition in academic learning and schools.
Vocabulary:
fairy-tale turret: tháp pháo trong truyện c
tích
enchanting(adj): lôi cuốn, hp dn
have important repercussion: tác động sâu
sắc/ để ảnh hưở li nhng ng quan trng
to play school: chơi trò dạy hc
regulate(v): điều chnh
pretence(n): s gi v
to follow rules: nghe theo/ tuân thủ lut l
to take turns with sb: thay phiên với ai
achievement(n): thành tựu
underpin(v): làm nền móng
intellectual(adj): có trí tuệ
problem-solving(adj): có khả năng giả i
quyết v ấn đề
adaptable(adj): có khả năng thích nghi
millennium(n): một nghìn năm; millennia(s
nhi u)
extol(v): tán dương
play-based learning: hc tp dựa trên vui
chơi
changing times: thời đạ thay đổi ca s i
to be mindful of: để tâm đến
scarce(adj): khan hiếm
curtail(v): làm suy giảm, ct gim
perception(n): s nh n th c
emphasis on sth: chú trọng vào cái gì
international bodies: các tổ chc quc tế
leisure facilities: thiết b gi ải trí
child-initiated(adj): tr ng t khởi xướ
spontaneous(adj): t phát
intervene(v): can thip
long-term impact of sth: ảnh hưởng lâu dài
của cái gì
thanks to: nh
self-control(n): s kiểm soát bản thân
develop awareness of sth: phát triển nhn
thc v cái gì
toddler(n): tr tp đi
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International bodies like the United Nations and the
European Union have begun to develop policies
concerned with children’s right to play, and to
consider implications for and leisure facilities
educational programmes. But what they often lack is
the evidence to base policies on.
‘The type of play we are interested in is child-
initiated, and unpredictable - but, as spontaneous
soon as you ask a five-year-old “to play”, then you as
the researcher have intervened,’ explains Dr Sara
Baker. ‘And we want to know what the long-term
impact of play is. It’s a real challenge.’ Dr Jenny
Gibson agrees, pointing out that although some of the
steps in the puzzle of how and why play is important
have been looked at, there is very little data on the
impact it has on the child’s later life.
Now, thanks to the university’s new Centre for
Research on Play in Education, Development and
Learning (PEDAL), Whitebread, Baker, Gibson and a
team of researchers hope to provide evidence on the
role played by play in how a child develops.
‘A strong possibility is that play supports the early
development of children’s ,’ explains self-control
Baker. ‘This is our ability to develop awareness of
our own thinking processes - it influences how
effectively we go about undertaking challenging
activities.’
In a study carried out by Baker with and toddlers
young , she found that children with pre-schoolers
greater self-control solved problems more quickly
when exploring an unfamiliar set-up requiring
scientific reasoning. ‘This sort of evidence makes us
think that giving children the chance to play will make
them more successful problem-solvers in the long
run.’
If playful experiences do this aspect of facilitate
development, say the researchers, it could be
extremely significant for educational practices,
because the ability to self-regulate has been shown to
be a key predictor of . academic performance
Gibson adds: ‘Playful behaviour is also an important
indicator of healthy social and emotional
development. In my previous research, I investigated
how observing children at play can give us important
pre-schooler(n): tr mẫu giáo
in the long run: v lâu dài
facilitate(v): tạo điều kin
academic performance: kết qu hc tp
neurodevelopmental disorder: căn bệnh ri
loạn phát triển thn kinh
autism(n): t k
a quiet backwater: (nghĩa bóng) nơi ao tù
n ngước đọ
a hotly debated topic: ch đề gây tranh cãi
sôi nổi
decade(n): thp k
trivial(adj): tầm thường
lose sight of sth: không quan tâm, thờ ơ vớ i
cái gì
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clues about their well-being and can even be useful in
the diagnosis of neurodevelopmental disorders like
autism.’
Whitebread’s recent research has involved developing
a play-based approach to supporting children’s
writing. ‘Many primary school children find writing
difficult, but we showed in a previous study that a
playful was far more effective than an stimulus
instructional one.’ Children wrote longer and better-
structured stories when they first played with dolls
representing characters in the story. In the latest study,
children first created their story with Lego, with
similar results. ‘Many teachers commented that they
had always previously had children saying they didn’t
know what to write about. With the Lego building,
however, not a single child said this through the whole
year of the project.’
Whitebread, who directs PEDAL, trained as a primary
school teacher in the early 1970s, when, as he
describes, ‘the teaching of young children was largely
a quiet backwater, untroubled by any serious
intellectual debate or controversy.’ Now, the
landscape is very different, with hotly debated topics
such as school starting age.
‘Somehow the importance of play has been lost in
recent decades. It’s regarded as something , or trivial
even as something negative that contrasts with
“work”. Let’s not lose sight of its benefits, and the
fundamental contributions it makes to human
achievements in the arts, sciences and technology.
Let’s make sure children have a rich diet of play
experiences.’
Passage 2
The growth of bike-sharing
schemes around the world
How Dutch engineer Luud Schimmelpennink helped to
devise urban bike-sharing schemes
A. The original idea for an urban bike-sharing
scheme dates back to a summer’s day in Amsterdam
in 1965. Provo, the organisation that came up with the
idea, was a group of Dutch activists who wanted to
Reading passage 2:
bike-sharing scheme: d án chia sẻ xe đạ p
to date back to: b t ngu n t i t ừ, có niên đạ
consumerism: ch nghĩa trọng tiêu dùng
distribute(v): phân phát
leaflet(n): t rơi
in need of sth: cần cái gì
to be heavily involved in sth: tham gia tích
cực vào cái gì
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change society. They believed the scheme, which was
known as the Witte Fietsenplan, was an answer to the
perceived threats of air pollution and . consumerism
In the centre of Amsterdam, they painted a small
number of used bikes white. They also distributed
leaflets describing the dangers of cars and inviting
people to use the white bikes. The bikes were then left
unlocked at various locations around the city, to be
used by anyone transport. in need of
B. Luud Schimmelpennink, a Dutch industrial
engineer who still lives and cycles in Amsterdam, was
heavily involved in the original scheme. He recalls
how the scheme succeeded in attracting a great deal
of attention - particularly when it came to publicising
Provo’s aims - but struggled to . get off the ground
The police were opposed to Provo’s initiatives and
almost as soon as the white bikes were distributed
around the city, they removed them. However, for
Schimmelpennink and for bike-sharing schemes in
general, this was just the beginning. The first Witte
Fietsenplan was just a symbolic thing,’ he says. ‘We
painted a few bikes white, that was all. Things got
more serious when I became a member of the
Amsterdam city council two years later.’
C. Schimmelpennink to seized this opportunity
present a more elaborate Witte Fietsenplan to the city
council. ‘My idea was that the municipality of
Amsterdam would distribute 10,000 white bikes over
the city, for everyone to use,’ he explains. ‘I made
serious calculations. a white It turned out that
bicycle - per person, per kilometre - would cost the
municipality only 10% of what it contributed to public
transport per person per kilometre.’ Nevertheless, the
council the plan. 'They said unanimously rejected
that the bicycle . They saw a belongs to the past
glorious future for the car,’ says Schimmelpennink.
But he was not in the least discouraged.
D. Schimmelpennink never stopped believing in bike-
sharing, and in the mid-90s, two Danes asked for his
help to set up a system in Copenhagen. The result was
the world’s first large-scale bike-share programme.
a great deal of sth: s ng llượ ớn cái gì
publicise(v): tuyên truy n, qu ảng cáo
to get off the ground: bắt đầu đi vào hoạt
động
initiative(n): sáng kiến
symbolic(adj): mang tính biểu tượng
city council: hội đồng thành phố
to seize the opportunity: n m l i ấy cơ hộ
municipality(n): chính quyền thành phố
It turns out that: hóa ra là
unanimously(adv): m ng ột cách nhất trí, đồ
tình
reject(v): bác bỏ
to belong to the past: thu c v quá khứ
to be not in the least discouraged: n ản lòng
to set up: ng, thi t l p xây dự ế
large-scale(adj): n quy mô lớ
bike-share programme: chương trình chia sẻ
xe đạp
to try one’s luck: th v n may
to arouse the interest of sb: khơi gợi s quan
tâm từ ai
to be environmentally conscious: có ý thức
v ng môi trườ
launch(v): đưa ra
conspicuous(adj): ni bt
sturdy(adj): vng chc
to work alongside sb: làm việc cùng với
ai
to go through with sth: tiếp tục hoàn thành
công việc đang làm dù cho khó khăn hoặc
không muốn
to be prone to sth: d x y ra
vandalism(n): phá hoại
theft(n): s tr m c p
to have no idea: không hiểu
pivotal(adj): có tính then chốt
business partner: đối tác kinh doanh
to lose interest: không còn hứng thú
to go really well: tiến hành rất thun li
a decisive moment: thời điể ết địm quy nh
to be modelled on sth: dựng lên dựa trên mô
hình của cái gì
to file for a patent: yêu cầ sáng u cp bng
chế
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It worked on a : deposit ‘You dropped a coin in the
bike and when you returned it, you got your money
back.’ After setting up the Danish system,
Schimmelpennink decided to again in the try his luck
Netherlands - and this time he succeeded in arousing
the interest of the Dutch Ministry of Transport.
Times had changed,’ he recalls. ‘People had become
more , and the Danish environmentally conscious
experiment had proved that bike-sharing was a real
possibility.’A new Witte Fietsenplan was launched in
1999 in Amsterdam. However, riding a white bike was
no longer free; it cost one guilder per trip and payment
was made with a chip card developed by the Dutch
bank Postbank. Schimmelpennink designed
conspicuous, white bikes locked in special sturdy
racks which could be opened with the chip card - the
plan started with 250 bikes, distributed over five
stations.
E. Theo Molenaar, who was a system designer for the
project, worked alongside Schimmelpennink. I
remember when we were testing the bike racks, he
announced that he had already designed better ones.
But of course, we had to go through with the ones we
had.’ The system, however, was prone to vandalism
and theft. ‘After every weekend there would always
be a couple of bikes missing,’ Molenaar says. ‘I really
have no idea what people did with them, because they
could instantly be recognised as white bikes.’ But the
biggest blow came when Postbank decided to abolish
the chip card, because it wasn’t profitable. ‘That chip
card was pivotal to the system,’ Molenaar says. ‘To
continue the project we would have needed to set up
another system, but the had business partner lost
interest.’
F. Schimmelpennink was disappointed, but -
characteristically - not for long. In 2002 he got a call
from the French advertising corporation JC Decaux,
who wanted to set up his bike-sharing scheme in
Vienna. That went really well. After Vienna, they
set up a system in Lyon. Then in 2007, Paris followed.
That was a in the history of bike-decisive moment
sharing.’ The huge and unexpected success of the
Parisian bike-sharing programme, which now boasts
more than 20,000 bicycles, inspired cities all over the
to stand a chance : có cơ hội
to long for sth: khao khát, mong đợi cái gì
dominate(v): thng tr
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world to set up their own schemes, all modelled on
Schimmelpennink’s. ‘It’s wonderful that this
happened,’ he says. ‘But financially I didn’t really
benefit from it, because I never filed for a patent.’
G. In Amsterdam today, 38% of all trips are made by
bike and, along with Copenhagen, it is regarded as one
of the two most cycle-friendly capitals in the world -
but the city never got another Witte Fietsenplan.
Molenaar believes this may be because everybody in
Amsterdam already has a bike. Schimmelpennink,
however, cannot see that this changes Amsterdam’s
need for a bike-sharing scheme. ‘People who travel on
the underground don’t carry their bikes around. But
often they need additional transport to reach their final
destination.’ Although he thinks it is strange that a city
like Amsterdam does not have a successful bike-
sharing scheme, he is optimistic about the future. ‘In
the ’60s we didn’t stand a chance because people
were prepared to give their lives to keep cars in the
city. But that mentality has totally changed. Today
everybody cities that are not by longs for dominated
cars.’
Passage 3
Motivational factors and the
hospitality industry
A in the success of hotels is critical ingredient
developing and maintaining superior performance
from their employees. How is that accomplished?
What Human Resource Management (HRM)
practices should organizations to acquire invest in
and retain great employees?
Some hotels aim to provide superior working
conditions for their employees. The idea originated
from workplaces - usually in the - non-service sector
that emphasized fun and enjoyment as part of work-
life balance. By contrast, the service sector, and more
specificallyhotels, has traditionally not extended these
practices to address , such as basic employee needs
good working conditions.
Pfeffer (1994) emphasizes that in order to succeed in
a , organizations must global business environment
Reading passage 3:
a critical ingredient: y u t quan tr ng ế
superior perfomance: hi u su t tr i ất vượ
to invest in sth: đầu tư vào cái gì
Human Resource Management (HRM)
practices: ho t d ng Qu n tr Ngu ồn Nhân lực
superior working conditions: điều kiện làm
việc vượt tri
non-service sector: khu v c phi d ch v
work-life balance: s cân bằ ữa công ng gi
vi ngệc và cuộc s
service sector: khu v c d ch v
basic employee needs: nhu c n c a ầu căn bả
nhân viên
a global business environment: môi trường
kinh doanh toàn cầu
competitive advantage: li th c nh tranhế
hospitality industry: ngành công nghiệp nhà
hàng khách sạ- n
to point out: ch ra
foster(v): thúc đẩy
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make investment in Human Resource Management
(HRM) to allow them to acquire employees who
possess better skills and capabilities than their
competitors. This investment will be to their
competitive advantage. Despite this recognition of
the importance of employee development, the
hospitality industry has historically been dominated
by underdeveloped HR practices (Lucas, 2002).
Lucas also points out that ‘the substance of HRM
practices does not appear to be designed to foster
constructive relations with employees or to represent
a managerial approach that enables developing and
drawing out the full potential of people, even though
employees may be broadly satisfied with many aspects
of their work’ (Lucas, 2002). In addition, or
maybe as a result, high employee turnover has been a
recurring problem throughout the hospitality
industry. Among the many cited reasons are low
compensation, inadequate benefits, poor working
conditions and compromised employee morale and
attitudes (Maroudas et al., 2008).
Ng and Sorensen (2008) demonstrated that when
managers provide recognition to employees, motivate
employees to work together, and remove obstacles
preventing effective performance, employees feel
more obligated to stay with the company. This was
succinctly summarized by Michel et al. (2013):
‘Providing support to employees gives them the
confidence to perform their jobs better and the
motivation to stay with the organization.’ Hospitality
organizations can therefore employee enhance
motivation and retention through the development and
improvement of their working conditions. These
conditions are inherently linked to the working
environment.
While it seems likely that employees’ reactions to their
job characteristics could be affected by a
predisposition to view their work environment
negatively, no evidence exists to support this
hypothesis (Spector et al., 2000). However, given the
opportunity, many people will find something to
complain about in relation to their workplace
(Poulston, 2009). There is a strong link between the
perceptions of employees and particular factors of
to draw out: bc l
a recurring problem: vấn đề tái diễ n
working conditions: điều kiện làm việc
recognition(n): s công nhận
enhance(v): làm tăng
working environment: môi trường làm việc
predisposition(n): thiên hướng
hypothesis(n): gi thuyết
workplace(n): nơi làm việc
perception(n): s c m nh n
to be separate from sth: tách biệt, không liên
quan t ới cái gì
troubling(adj): gây khó khăn
sophisticated(adj): tinh vi
critical(adj): quan trng
represent(v): đại din
dichotomy(n): s phân chia, ranh giới
competent(adj): có năng lực
extrinsic motivation factor: yếu t thúc đẩy
t bên ngoài
job security: s nh cổn đị ủa công việc
unfavorable(adj): bt li
job dissatisfaction: s bất mãn trong công
vic
fulfill the needs: đáp ứng nhng nhu cu
intrinsic motivation needs: nhng nhu cu
thúc đẩy ni ti
a chain of themed restaurants: mt chu i
những nhà hàng được trang trí theo chủ đề
turnover(n): tốc độ thay nhân công
delicate(adj): tinh tế
simultaneously(adv): đồng thi
adequate breaks: ngh ngơi đầy đủ
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their work environment that are the separate from
work itself, including company policies,
salary and vacations.
Such conditions are particularly for the troubling
luxury hotel market, where high-quality service,
requiring a approach to HRM, is sophisticated
recognized as a source of competitive critical
advantage (Maroudas et al., 2008). In a real sense, the
services of hotel employees their industry represent
(Schneider and Bowen, 1993). This representation has
commonly been limited to guest experiences. This
suggests that there has been a between the dichotomy
guest environment provided in luxury hotels and the
working conditions of their employees.
It is therefore essential for hotel management to
develop HRM practices that enable them to inspire and
retain employees. This requires an competent
understanding of what motivates employees at
different levels of management and different stages of
their careers (Enz and Siguaw, 2000). This implies that
it is beneficial for hotel managers to understand what
practices are most favorable to increase employee
satisfaction and retention.
Herzberg (1966) proposes that people have two major
types of needs, the first being extrinsic motivation
factors relating to the context in which work is
performed, rather than the work itself. These include
working conditions and . When these job security
factors are , may unfavorable job dissatisfaction
result. Significantly, though, just fulfilling these
needs does not result in satisfaction, but only in the
reduction of dissatisfaction (Maroudas et al., 2008).
Employees also have intrinsic motivation needs or
motivators, which include such factors as achievement
and recognition. Unlike extrinsic factors, motivator
factors may ideally result in job satisfaction
(Maroudas et al., 2008). Herzberg’s (1966) theory
discusses the need for a ‘balance’ of these two types
of needs.
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The impact of fun as a motivating factor at work has
also been explored. For example, Tews,
Michel Stafford (2013) conducted a study focusing on
staff from a chain of themed restaurants in the
United States. It was found that firn activities had a
favorable impact on performance
and manager support for fun had a favorable
impact in reducing Their findings support turnover.
the view that fun may indeed have a beneficial effect,
but the framing of that fun must be carefully aligned
with both organizational goals and employee
characteristics. ‘Managers must learn how to achieve
the balance of allowing employees the delicate
freedom to enjoy themselves at work while
simultaneously maintaining high levels of
performance’ (Tews et al., 2013).
Deery (2008) has recommended several actions that
can be adopted at the organizational level to retain
good staff as well as assist in balancing work and
family life. Those particularly appropriate to the
hospitality industry include allowing adequate
breaks during the working day, staff functions that
involve families, and providing health and well-being
opportunities.
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Vocab IELTS Cambridge 14 Reading Test 1 - Study Notes - Studocu

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Vocab IELTS Cambridge 14 Reading Test 1 - Study Notes - Studocu
VOCAB IELTS CAMBRIDGE 14 - READING - TEST 1 - IELTS NGOCBACH
(học từ vựng qua các bài Reading trong bộ Cambridge ielts 14) Test 1 Reading P T as
H saEge 1 IMPORTANCE OF Vocabulary:
fairy-tale turret: tháp pháo trong truyện cổ CHILDREN’S PLAY tích
Brick by brick, six-year-old Alice is building a
enchanting(adj): lôi cuốn, hấp dẫn
magical kingdom. Imagining fairy-tale turrets and
have important repercussion: tác động sâu
fire-breathing dragons, wicked witches and gallant
sắc/ để lại nhữ ảnh hưở ng ng quan trọng
heroes, she’s creating an enchanting world. Although
to play school: chơi trò dạy học
she isn’t aware of it, this fantasy is helping her take her
regulate(v): điều chỉ nh
first steps towards her capacity for creativity and so it
pretence(n): sự giả vờ
will have important repercussions in her adult life.
to follow rules: nghe theo/ tuân thủ luật lệ
Minutes later, Alice has abandoned the kingdom
to take turns with sb: thay phiên với ai
in favour of playing school with her younger brother.
achievement(n): thành tự u
underpin(v): làm nền móng
When she bosses him around as his ‘teacher’,
she’s practising how to regulate her emotions
intellectual(adj): có trí tuệ
through pretence. Later on, when they tire of this and
problem-solving(adj): có khả năng giả i
settle down with a board game, she’s learning about quyết vấn đề
the need to follow rules and take turns with a partner.
adaptable(adj): có khả năng thíc h nghi
millennium(n): một nghìn năm; millennia(số
‘Play in all its rich variety is one of the highest achievements nhiều)
of the human species,’ says DrDavid
Whitebread from the Faculty of Education at the
extol(v): tán dương
University of Cambridge, UK. ‘It underpins how we
play-based learning: học tập dựa trên vui
develop as intellectual, problem-solving adults and is chơi
crucial to our success as a highly adaptable species.’
changing times: thời đại của sự thay đổ i
to be mindful of: để tâm đế n
Recognising the importance of play is not new: over
scarce(adj): khan hiếm
two millennia ago, the Greek philosopher Plato
curtail(v): làm suy giảm, cắt giảm
extolled its virtues as a means of developing skills for sự nhận thức
adult life, and ideas about play-based learning have  perception(n):
emphasis on sth: chú trọng vào cái gì
been developing since the 19th century.
international bodies: các tổ chức quốc tế
But we live in changing times, and Whitebread is
leisure facilities: thiết bị giải trí
mindful of a worldwide decline in play, pointing out
child-initiated(adj): trẻ tự khởi xướng
that over half the people in the world now live in cities.
spontaneous(adj): tự phát
‘The opportunities for free play, which I experienced
intervene(v): can thiệ p
almost every day of my childhood, are becoming
long-term impact of sth: ảnh hưởng lâu dài
increasingly scarce,’ he says. Outdoor play is của cái gì
curtailed by perceptions of risk to do with traffic, as
thanks to: nhờ có
well as parents’ increased wish to protect their
self-control(n): sự kiểm soát bản thân
children from being the victims of crime, and by the emphasis on
develop awareness of sth: phát triển nhận
‘earlier is better’ which is leading to
greater competition in academic learning and schools. thức về cái gì
toddler(n): trẻ tập đi
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International bodies like the United Nations and the
pre-schooler(n): trẻ mẫu giáo
European Union have begun to develop policies
in the long run: về lâu dài
concerned with children’s right to play, and to
facilitate(v): tạo điều kiện
consider implications for leisure facilities and
academic performance: kết quả học tậ p
educational programmes. But what they often lack is
the evidence to base policies on.
neurodevelopmental disorder: căn bệnh rối
loạn phát triển thần kinh
autism(n): tự kỉ
a quiet backwater: (nghĩa bóng) nơi ao tù
‘The type of play we are interested in is child- nước đọng
initiated, spontaneous and unpredictable - but, as soon as you ask a five-year-
a hotly debated topic: chủ đề gây tranh cãi
old “to play”, then you as sôi nổi
the researcher have intervened,’ explains Dr Sara thập kỉ
Baker. ‘And we want to know what the long-term decade(n): impact tầm thường
of play is. It’s a real challenge.’ Dr Jenny  trivial(adj):
Gibson agrees, pointing out that although some of the
lose sight of sth: không quan tâm, thờ ơ vớ i
steps in the puzzle of how and why play is important cái gì
have been looked at, there is very little data on the
impact it has on the child’s later life.
Now, thanks to the university’s new Centre for
Research on Play in Education, Development and
Learning (PEDAL), Whitebread, Baker, Gibson and a
team of researchers hope to provide evidence on the
role played by play in how a child develops.
‘A strong possibility is that play supports the early
development of children’s self-control,’ explains
Baker. ‘This is our ability to develop awareness of
our own thinking processes - it influences how
effectively we go about undertaking challenging activities.’
In a study carried out by Baker with toddlers and
young pre-schoolers, she found that children with
greater self-control solved problems more quickly
when exploring an unfamiliar set-up requiring
scientific reasoning. ‘This sort of evidence makes us
think that giving children the chance to play will make
them more successful problem-solvers in the long run.’
If playful experiences do facilitate this aspect of
development, say the researchers, it could be
extremely significant for educational practices,
because the ability to self-regulate has been shown to
be a key predictor of academic performance.
Gibson adds: ‘Playful behaviour is also an important
indicator of healthy social and emotional
development. In my previous research, I investigated
how observing children at play can give us important
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clues about their well-being and can even be useful in
the diagnosis of neurodevelopmental disorders like autism.’
Whitebread’s recent research has involved developing
a play-based approach to supporting children’s
writing. ‘Many primary school children find writing
difficult, but we showed in a previous study that a
playful stimulus was far more effective than an
instructional one.’ Children wrote longer and better-
structured stories when they first played with dolls
representing characters in the story. In the latest study,
children first created their story with Lego, with
similar results. ‘Many teachers commented that they
had always previously had children saying they didn’t
know what to write about. With the Lego building,
however, not a single child said this through the whole year of the project.’
Whitebread, who directs PEDAL, trained as a primary
school teacher in the early 1970s, when, as he
describes, ‘the teaching of young children was largely
a quiet backwater, untroubled by any serious
intellectual debate or controversy.’ Now, the
landscape is very different, with hotly debated topics such as school starting age.
‘Somehow the importance of play has been lost in
recent decades. It’s regarded as something trivial, or
even as something negative that contrasts with
“work”. Let’s not lose sight of its benefits, and the
fundamental contributions i t makes to human
achievements in the arts, sciences and technology.
Let’s make sure children have a rich diet of play experiences.’ Passage 2
The growth of bike-sharing Reading passage 2:
schemes around the world
bike-sharing scheme: dự án chia sẻ xe đạ p
to date back to: bắt ngu n t
ồ ừ, có niên đại từ
How Dutch engineer Luud Schimmelpennink helped to
consumerism: chủ nghĩa trọng tiêu dùng
devise urban bike-sharing schemes
distribute(v): phân phát tờ rơi
A. The original idea for an urban bike-sharing leaflet(n):
scheme dates back to a summer’s day in Amsterdam
in need of sth: cần cái gì
in 1965. Provo, the organisation that came up with the
to be heavily involved in sth: tham gia tích c
idea, was a group of Dutch activists who wanted to ực vào cái gì
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change society. They believed the scheme, which was
a great deal of sth: số lượng lớn cái gì
known as the Witte Fietsenplan, was an answer to the
publicise(v): tuyên truyền, quảng cáo
perceived threats of air pollution and consumerism.
to get off the ground: bắt đầu đi vào hoạt
In the centre of Amsterdam, they painted a small động
number of used bikes white. They also distributed
initiative(n): sáng kiế n
leaflets describing the dangers of cars and inviting
people to use the white bikes. The bikes were then left
symbolic(adj): mang tính biểu tượng
unlocked at various locations around the city, to be
city council: hội đồng thành phố
used by anyone in need of transport.
to seize the opportunity: nắm lấy cơ hội
municipality(n): chính quyền thành phố
It turns out that: hóa ra là
unanimously(adv): một cách nhất trí, đồng tình
B. Luud Schimmelpennink, a Dutch industrial
reject(v): bác bỏ
engineer who still lives and cycles in Amsterdam, was
to belong to the past: thu c ộ về quá khứ
heavily involved in the original scheme. He recalls
to be not in the least discouraged: nản lòng
how the scheme succeeded in attracting a great deal
to set up: xây dựng, thiết lập
of attention - particularly when it came to publicising
large-scale(adj): quy mô lớn
Provo’s aims - but struggled to get off the ground.
bike-share programme: chương trình chia sẻ
The police were opposed to Provo’s initiatives and xe đạp
almost as soon as the white bikes were distributed ử ậ
around the city, they removed them. However, for
 to try one’s luck: th v n may
Schimmelpennink and for bike-sharing schemes in
to arouse the interest of sb: khơi gợi sự quan tâm từ ai
general, this was just the beginning. ‘The first Witte
Fietsenplan was just a symbolic thing,’ he says. ‘We
to be environmentally conscious: có ý thức về môi trường
painted a few bikes white, that was all. Things got
more serious when I became a member of the
launch(v): đưa ra
Amsterdam city council two years later.’
conspicuous(adj): nổi bật
sturdy(adj): vững chắc
to work alongside sb: làm việc cùng với ai
C. Schimmelpennink seized this opportunity to
to go through with sth: tiếp tục hoàn thành
present a more elaborate Witte Fietsenplan to the city
công việc đang làm dù cho khó khăn hoặc
council. ‘My idea was that the municipality of không muốn
Amsterdam would distribute 10,000 white bikes over
to be prone to sth: dễ xảy ra
the city, for everyone to use,’ he explains. ‘I made
vandalism(n): phá hoại
serious calculations. It turned out that a white
theft(n): sự trộm cắ p
bicycle - per person, per kilometre - would cost the không hiểu
municipality only 10% of what it contributed to public  to have no idea:
pivotal(adj): có tính then chốt
transport per person per kilometre.’ Nevertheless, the đối tác kinh doanh
council unanimously rejected the plan. 'They said  business partner: không còn hứng thú
that the bicycle belongs to the past. They saw a  to lose interest:
glorious future for the car,’ says Schimmelpennink.
to go really well: tiến hành rất thuận lợi
But he was not in the least discouraged.
a decisive moment: thời điểm quyết đị nh
to be modelled on sth: dựng lên dựa trên mô
D. Schimmelpennink never stopped believing in bike- hình của cái gì
sharing, and in the mid-90s, two Danes asked for his
to file for a patent: yêu cầu cấp bằ sáng ng
help to set up a system in Copenhagen. The result was chế
the world’s first large-scale bike-share programme.
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It worked on a deposit: ‘You dropped a coin in the
to stand a chance: có cơ hội
bike and when you returned it, you got your money
to long for sth: khao khát, mong đợi cái gì
back.’ After setting up the Danish system,
dominate(v): thống trị
Schimmelpennink decided to try his luck again in the
Netherlands - and this time he succeeded in arousing
the interest of the Dutch Ministry of Transport.
‘Times had changed,’ he recalls. ‘People had become
more environmentally conscious, and the Danish
experiment had proved that bike-sharing was a real
possibility.’A new Witte Fietsenplan was launched in
1999 in Amsterdam. However, riding a white bike was
no longer free; it cost one guilder per trip and payment
was made with a chip card developed by the Dutch bank Postbank. Schimmelpennink designed
conspicuous, sturdy white bikes locked in special
racks which could be opened with the chip card - the
plan started with 250 bikes, distributed over five stations.
E. Theo Molenaar, who was a system designer for the
project, worked alongside Schimmelpennink. ‘I
remember when we were testing the bike racks, he
announced that he had already designed better ones.
But of course, we had to go through with the ones we
had.’ The system, however, was prone to vandalism
and theft. ‘After every weekend there would always
be a couple of bikes missing,’ Molenaar says. ‘I really
have no idea what people did with them, because they
could instantly be recognised as white bikes.’ But the
biggest blow came when Postbank decided to abolish
the chip card, because it wasn’t profitable. ‘That chip
card was pivotal to the system,’ Molenaar says. ‘To
continue the project we would have needed to set up
another system, but the business partner had lost interest.’
F. Schimmelpennink was disappointed, but -
characteristically - not for long. In 2002 he got a call
from the French advertising corporation JC Decaux,
who wanted to set up his bike-sharing scheme in
Vienna. ‘That went really well. After Vienna, they
set up a system in Lyon. Then in 2007, Paris followed.
That was a decisive moment in the history of bike-
sharing.’ The huge and unexpected success of the
Parisian bike-sharing programme, which now boasts
more than 20,000 bicycles, inspired cities all over the
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world to set up their own schemes, all modelled on
Schimmelpennink’s. ‘It’s wonderful that this
happened,’ he says. ‘But financially I didn’t really
benefit from it, because I never filed for a patent.’
G. In Amsterdam today, 38% of all trips are made by
bike and, along with Copenhagen, it is regarded as one
of the two most cycle-friendly capitals in the world -
but the city never got another Witte Fietsenplan.
Molenaar believes this may be because everybody in
Amsterdam already has a bike. Schimmelpennink,
however, cannot see that this changes Amsterdam’s
need for a bike-sharing scheme. ‘People who travel on
the underground don’t carry their bikes around. But
often they need additional transport to reach their final
destination.’ Although he thinks it is strange that a city
like Amsterdam does not have a successful bike-
sharing scheme, he is optimistic about the future. ‘In
the ’60s we didn’t stand a chance because people
were prepared to give their lives to keep cars in the
city. But that mentality has totally changed. Today
everybody longs for cities that are not dominated by cars.’ Passage 3
Motivational factors and the Reading passage 3: hospitality industry
a critical ingredient: yếu tố quan trọng
superior perfomance: hiệu suất vượt tr i ộ
to invest in sth: đầu tư vào cái gì
A critical ingredient in the success of hotels is
Human Resource Management (HRM)
developing and maintaining superior performance practices: hoạt d ng ộ
Quản trị Nguồn Nhân lực
from their employees. How is that accomplished?
superior working conditions: điều kiện làm
What Human Resource Management (HRM) việc vượt trội
practices should organizations invest in to acquire
non-service sector: khu vực phi dịch v ụ and retain great employees?
work-life balance: sự cân bằng giữa công việc và cuộc s ng ố
Some hotels aim to provide superior working khu vực dịch v
conditions for their employees. The idea originated  service sector:
from workplaces - usually in the non-service sector -
basic employee needs: nhu cầu căn bản c a ủ
that emphasized fun and enjoyment as part of work- nhân viên
life balance. By contrast, the service sector, and more
a global business environment: môi trường
specificallyhotels, has traditionally not extended these kinh doanh toàn cầu
practices to address basic employee needs, such as
competitive advantage: lợi thế cạnh tranh good working conditions.
hospitality industry: ngành công nghiệp nhà hàng - khách sạn
Pfeffer (1994) emphasizes that in order to succeed in
to point out: chỉ ra
a global business environment, organizations must
foster(v): thúc đẩ y
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make investment in Human Resource Management
to draw out: bộc lộ
(HRM) to allow them to acquire employees who
a recurring problem: vấn đề tái diễ n
possess better skills and capabilities than their
working conditions: điều kiện làm việc
competitors. This investment will be to their
recognition(n): sự công nhậ n
competitive advantage. Despite this recognition of
enhance(v): làm tăng
the importance of employee development, the
hospitality industry has historically been dominated
working environment: môi trường làm việc ng
by underdeveloped HR practices (Lucas, 2002).
predisposition(n): thiên hướ
hypothesis(n): giả thuyết
workplace(n): nơi làm việc
perception(n): sự cảm nhậ n
Lucas also points out that ‘the substance of HRM
to be separate from sth: tách biệt, không liên
practices does not appear to be designed to foster quan t ới cái gì
constructive relations with employees or to represent
troubling(adj): gây khó khăn
a managerial approach that enables developing and
sophisticated(adj): tinh vi
drawing out the full potential of people, even though
critical(adj): quan trọ ng
employees may be broadly satisfied with many aspects
represent(v): đại diệ n
of their work’ (Lucas, 2002). In addition, or
dichotomy(n): sự phân chia, ranh giới
maybe as a result, high employee turnover has been a có năng lực
recurring problem throughout the hospitality  competent(adj):
industry. Among the many cited reasons are low
extrinsic motivation factor: yếu tố thúc đẩy từ bên ngoài
compensation, inadequate benefits, poor working s
conditions and compromised employee morale and
job security: ự ổn định của công việc
attitudes (Maroudas et al., 2008).
unfavorable(adj): bất lợi
job dissatisfaction: sự bất mãn trong công
Ng and Sorensen (2008) demonstrated that when việc
managers provide recognition to employees, motivate
fulfill the needs: đáp ứng những nhu cầu
employees to work together, and remove obstacles
intrinsic motivation needs: những nhu cầu
preventing effective performance, employees feel
thúc đẩy nội tại
more obligated to stay with the company. This was
a chain of themed restaurants: một chu i ỗ
succinctly summarized by Michel et al. (2013):
những nhà hàng được trang trí theo chủ đề
‘Providing support to employees gives them the
turnover(n): tốc độ thay nhân công
confidence to perform their jobs better and the
delicate(adj): tinh tế
motivation to stay with the organization.’ Hospitality
simultaneously(adv): đồng thời
organizations can therefore enhance employee adequate breaks: nghỉ ngơi đầy đủ
motivation and retention through the development and
improvement of their working conditions. These
conditions are inherently linked to the working environment.
While it seems likely that employees’ reactions to their
job characteristics could be affected by a
predisposition to view their work environment
negatively, no evidence exists to support this
hypothesis (Spector et al., 2000). However, given the
opportunity, many people will find something to
complain about in relation to their workplace
(Poulston, 2009). There is a strong link between the
perceptions of employees and particular factors of
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their work environment that are separate from the work itself, including company policies, salary and vacations.
Such conditions are particularly troubling for the
luxury hotel market, where high-quality service,
requiring a sophisticated approach to HRM, is
recognized as a critical source of competitive
advantage (Maroudas et al., 2008). In a real sense, the
services of hotel employees represent their industry
(Schneider and Bowen, 1993). This representation has
commonly been limited to guest experiences. This
suggests that there has been a dichotomy between the
guest environment provided in luxury hotels and the
working conditions of their employees.
It is therefore essential for hotel management to
develop HRM practices that enable them to inspire and
retain competent employees. This requires an
understanding of what motivates employees at
different levels of management and different stages of
their careers (Enz and Siguaw, 2000). This implies that
it is beneficial f or hotel managers to understand what
practices are most favorable to increase employee satisfaction and retention.
Herzberg (1966) proposes that people have two major
types of needs, the first being extrinsic motivation
factors relating to the context in which work is
performed, rather than the work itself. These include
working conditions and job security. When these
factors are unfavorable, job dissatisfaction may
result. Significantly, though, just fulfilling these
needs does not result in satisfaction, but only in the
reduction of dissatisfaction (Maroudas et al., 2008).
Employees also have intrinsic motivation needs or
motivators, which include such factors as achievement
and recognition. Unlike extrinsic factors, motivator
factors may ideally result in job satisfaction
(Maroudas et al., 2008). Herzberg’s (1966) theory
discusses the need for a ‘balance’ of these two types of needs.
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The impact of fun as a motivating factor at work has
also been explored. For example, Tews,
Michel Stafford (2013) conducted a study focusing on
staff from a chain of themed restaurants in the
United States. It was found that firn activities had a favorable impact on performance
and manager support for fun had a favorable
impact in reducing turnover. Their findings support
the view that fun may indeed have a beneficial effect,
but the framing of that fun must be carefully aligned
with both organizational goals and employee
characteristics. ‘Managers must learn how to achieve
the delicate balance of allowing employees the
freedom to enjoy themselves at work while
simultaneously maintaining high levels of
performance’ (Tews et al., 2013).
Deery (2008) has recommended several actions that
can be adopted at the organizational level to retain
good staff as well as assist in balancing work and
family life. Those particularly appropriate to the
hospitality industry include allowing adequate
breaks during the working day, staff functions that
involve families, and providing health and well-being opportunities.
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