Báo cáo nhận thức cuối kỳ 1 phần 2 - Tham khảo | Đại học Hoa Sen

MINISTRY OF EDUCATION & TRAINING HOA SEN UNIVERSITY
FACULTY OF LANGUAGES & INTERNATIONAL CULTURES WORK EXPERIENCE INTERNSHIP REPORT Company Jin Heung Vina Co., Ltd Department Customer Care Staff Supervisor Võ Ngọc Phương Thảo Duration 17/ 7 0 /2023 - 01/09/2023 Student Nguyễn Phạm Trúc Anh Student ID 22110504 Class TM21111 ACKNOWLEDGEMENT
First of all, I would like to send my deep appreciation to HSU and LCF had
creating the opportunity for me to experience and complete this subject. More
specifical y, the support from Mr. Nguyen Van Chuong, a mentor and advised,
is invaluable insight and guidance to il ustrate and instruct on how to construct
the report. Mrs. Vo Ngoc Phuong Thao is equal y crucial to me in the process.
She is the one who provided the direction and advantageous feedback to me to grow as an actual officer.
In the point of Jin Heung Vina's company, the sales department is one of the
most crucial elements in connecting customers with the company. Hence, this
internship aims to grasp al the essential knowledge and skills of sales
management, evaluation of the market, and finance management. Throughout
the internship, I took a lot of time and effort to challenge myself, apply the
theories in the academy, and face the dilemmas of the reality market. Eventual y,
constructive feedback was given that helped me enhance my mastery and approach the task.
In extra, I am appreciative of the opportunity to unite with my trustworthy
and proficient co-workers, who were always wil ing to answer and assist me
with any queries or difficulties. I believe al these acquaintances and great skills
will be a priceless experience for my career in the hereafter. i SUPERVISOR’S REMARKS
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.................................................................................................................................. Organization's Confirmation
Date … Month … Year …… (Signature and Seal)
Evaluator's Signature, Name, and Position ii TABLE OF CONTENTS
ACKNOWLEDGEMENT ....................................................................................... i
TABLE OF ABBREVIATION ............................................................................. iv
CHAPTER 1: INTRODUCTION ........................................................................... 1
CHAPTER 2: ORGANIZATION .......................................................................... 3
CHAPTER 3: WORKING ENVIRONMENT ....................................................... 6
CHAPTER 4: POSITION, TASK & WORK EXPERIENCE ............................... 8
4.1. Connection with customer ........................................................................... 8
4.2. Receive the cal . ......................................................................................... 10
4.3. Shipments administration ........................................................................... 10
4.4. Experiences and skil s learned. .................................................................. 11
CHAPTER 5: SELF-EVALUATION .................................................................. 12
5.1. Strength points ........................................................................................... 12
5.2. Weakness points ......................................................................................... 13
CHAPTER 6: CONCLUSION ............................................................................. 14
CHAPTER 7: RECOMMENDATION ................................................................ 16
7.1. The Jin Heung Vina Co., Ltd ..................................................................... 16
7.2. The Hoa Sen University ............................................................................. 17
7.3. The Interns ................................................................................................. 18
APPENDIX .......................................................................................................... 19 iii TABLE OF ABBREVIATION CCS Customer Care Staff CS Customer Service JHVC Jin Heung Vina Co., Ltd CRO Customer Relations Office iv CHAPTER 1: INTRODUCTION
To be a part of the Jin Heung Vina Co., Ltd, as wel as a Customer Care Staff
(CCS) or Customer Consultant (CS), located at 17A Street 1, Hamlet 4, An Phu
Ward, Thu Duc City. According to the job description, I must attend the Customer
Relations Office (CRO) 5 days a week and finalize al the tasks given, even
working from home. My supervisor supposed the job may be hard for an
inexperienced learner, hence the ruling company was adjusted to build the most
reasonable setting for interns and new staff in the beginning term. It took al my
concentration and endeavor to comprehend deeply the information about the
products and regulation of sales in general. Consequently, I would be qualified to
deal with al the queries from customers, build up, maintain, and consult the
products for them as a professional consultant.
In my point of view, internships deliver a practical, appropriate, and momentous
environment for students through feedback on their performance, manners,
transmission, and consumer interaction skil s. From an expert's point, an internship
assignment is an educational experience that provides meaningful, practical tasks
concerning to chosen scholar's field of study or occupation curiosity. It facilitates
the orientation for students to develop their talent and potential y construct an
excel ent pipeline for the official career in the days after. Moreover, the actuality
field will give precise self-evaluation for students via applying academic theories
and flexibility adjustment acted as a precursor to cultivating themselves in the
profession. On the other hand, external communication demands some specific soft
skil s to become a CSS as wel as a representation of the company because the
customer care staff is the one who satisfied the customers with their service. They
deliver acknowledged by presentation, fluency in oral speech, and the creative
mindset to build up social bonding with clients due to their touch with wel -
welcomed. In internal communication, the manager always demands every staff
be passionate, reliable, innovative, and critical thinking to satisfy the finite 1
assignment with individual competency. It asks for a professional standard manner
when communicating with co-workers and upper managers.
I chose the Business English and Mass Communication Subjects, so the
assignments are not just in the language area, there are also about the expectation
of recruiters from fresh or potential candidates. The JHVC, the company I
anticipated as an intern, showed me the company mission and goals which help an
intern like me il ustrate the main core of Marketing and CS and comprehend my
competencies. The environment pushed me to get acquainted and enrich myself,
which elements are insufficient, to become more suitable for future paths. 2 CHAPTER 2: ORGANIZATION
Jin Heung Industry Co., Ltd is a long-aged company in Korea, established in
1989 as JinHeung Precision Company, by Hheung Jin In as known as the recent
CEO of the head office, Shinhwa Industry Complex located at Shihueng-Si,
Gyoenggi-Do, Korean. Over 34 years of operation, Jin Heung Industry Co., Ltd
has found many Sales offices in 15 countries and 6,500-unit expansion of
production facilities (Canada, Greece, Brazil, India, Turkey, Sri Lanka, Malaysia,
Indonesia, Thailand, Vietnam, Taiwan, and Singapore) and official y establish
Vietnamese Corporation "JIN HEUNG VINA Co., Ltd" in 2017, located at 17A
Street 1, Hamlet 4, An Phu Ward, Thu Duc City. The company is also known as
"A reliable company JIN HEUNG Industry Co., Ltd" with the slogan " Hi-Efficient
Transport, Oil free, Heat & Noise." Accordingly, Jin Heung has a passion to
provide its customers with the best quality products with the corporate philosophy
for new product development with high capability and complete technology.
The products of Jin Heung comprehend bulk compressors, transport cement
powder, PVC resin, limestone, feed, and liquefied products effectively. The quality
of products has been wel not only in the owned country but also around the world.
Recently, Jin Heung focused on enhancing production degrees, and technical lines,
optimizing most internal and external resources. It also concentrates on taking out
the assignment to equitize mother parties, and enterprises with 100% state capital
to have the capital to develop production capacity by new asset, suspended the
al ocation of production capacity in harmony with each brand, guaranteeing a
balance between production capacity and the market, or obtain transfer of
industries that the Government, uphold the pivotal position, is the significant
equalizer of Vietnam's cement industry, resume to innovate corporate authority,
build an evolved corporate culture, utilize science and technology to maintain
speed with the industrial revolution 4.0. Continue to pay attention to the protection
of natural resources and the environment, participate in social security programs,
and recede poverty with gesticulations and moralities as Jin Heung has been 3
accomplishing. The effort of Jin Heung observed and awarded many notable achievements:
• No.1 in Supplying compressors to Korea Remicon (1990)
• Achieved ISO 9001 certification (2003)
• Achieved ISO 14000 certification (2011)
• Choose as a profitable business (2012)
• Praised by the Minister of Industry and Commerce (Outstanding capital goods evolution) (2016)
The logo of Jin Heung Industry Co., Ltd:
Figure 1: Jin Heung Industry Co.,Ltd Logo 4
The diagram of the structure of Jin Heung Industry Co., Ltd:
Figure 2: Structure of Jin Heung Industry Co.,
The diagram of the structure of Jin Heung Industry Vina C . o , Ltd, Sale Manager Director/CEO Vice Director Accountant Human Resources
Figure 3: Structure of Jin Heung Vina Co.,Ltd 5
CHAPTER 3: WORKING ENVIRONMENT
A quality office needs to meet many standards, including facilities. Although it
is only a smal branch office in Vietnam, JHV has invested in assembling the best
working environment for its employees. The office is located on the second and
third floor of an office building with 8 floors, so the elevator is designed to be
spacious, modern, and airy, and has a capacity of about 20 people, to boost peak
hours. The fire alarm system and the escape log are revealed in the most observable
positions so that everyone can exit the risk.
Secondly, the eating room is located at the end of the hal , with ful gear such
as a microwave, coffee maker, water purifier, and refrigerator along with cakes,
sweets, and coffee so that staff can energize themselves while working. At JHV's
office, departments are divided into zones for the convenience of col eagues who
can support each other to complete work.
Importantly, each individual's workspace is spacious and convenient, including
a desk area of about 2m, an office chair, a personal locker with 3 drawers, and a
ful electrical outlet. Because of being a trainee, I mainly work on personal laptops,
only, when necessary, I am allowed to use the mentor's computer to solve tasks.
The entire office is ful y equipped with electric bulbs for lighting, air conditioning
is running smoothly, and devices such as printers, projectors, and fax machines. Figure 4: Office's facilities 6