Bộ câu ôn tập trắc nghiệm Question OB - Tài liệu tham khảo | Đại học Hoa Sen

Chương 8 Question 1
Amalgamated Industries manufactures parts for furniture. Management has decided
to change the method of payment to a skill-based pay plan. You are interested in
increasing your current compensation and see this as an opportunity. You should
expect to earn more if you ________.
The correct answer is: cross-train in other jobs Question 2
Ned is particularly adept at designing and creating new fashions. In which of the
following would Ned have the highest level of autonomy?
The correct answer is: doing alterations at the dry cleaners Question 3
A ________ pay plan pays for individual performance based on performance appraisal ratings.
The correct answer is: merit-based Question 4
Participative management is a method of management where ________.
The correct answer is: subordinates share a significant degree of decision-making power with their immediate superiors Question 5
What is the main strength of job rotation?
The correct answer is: It increases motivation. Question 6
Which of the following is an example of a piece-rate plan?
The correct answer is: $2 for each unit produced Question 7
Job ________ expands jobs by increasing the degree to which the worker controls the
planning, execution, and evaluation of the work.
The correct answer is: enrichment Question 8
How does gainsharing help the group as a whole?
The correct answer is: The high performers pressure weaker ones to work harder and improve overall performance. Question 9
Which of the following statements is true regarding job sharing?
The correct answer is: It allows two or more individuals to split a traditional 40-hour-a-week job. Question 10
Which of the following is not one of the core job dimensions in the job characteristics model (JCM)? The correct answer is: reward Question 11
In which of the following variable-pay programs is the pay level based on how many
skills employees have or how many jobs they can do?
The correct answer is: skill-based pay Question 12
Which of the following terms best describes employees who sit on a company's
board of directors and represent the interests of the firm's employees?
The correct answer is: board representatives Question 13
John is a design manager for a production company. He independently assigns
teams, chooses projects, researches trends, and is able to work from home two to
three days a week. He provides a status report to the design director once a month.
Based on this description and as per the job characteristics model, it's safe to say
that John's job is high in ________.
The correct answer is: autonomy Question 14
Which of the following is Theory X consistent with?
The correct answer is: the autocratic style of managing people Question 15
Lavon has been feeling dissatisfied with his position of late. Particularly, he feels
that he is underutilized. According to motivation theories, what should Lavon's supervisor do?
The correct answer is: include him in revising his job description Question 16
Which of the following statements is true regarding an employee stock ownership plan (ESOP)?
The correct answer is: Under this plan employees acquire stock often at below-market prices. Question 17
The two major forms of employee involvement are participative management and ________.
The correct answer is: representative participation Question 18
Aberdone Company has redesigned the jobs of the workers in accounts receivables.
Instead of simply billing customers, they are now responsible for what were once
management tasks, such as following up on non-payment, determining when bills
will be sent to a collection agency, and which accounts receivables can be written
off as non-collectable. Which of the following methods of job enrichment is used in this example?
The correct answer is: vertical job expansion Question 19
An arrangement that allows two or more individuals to split a traditional 40-hour-a- week job is called ________.
The correct answer is: job sharing Question 20
Which of the following is the distinct characteristic common to all participative management programs?
The correct answer is: joint decision making Question 21
You are looking at flextime and realize that it will probably work least well for which of the following jobs?
The correct answer is: receptionist Question 22
Janice and Shunil are both senior software analysts. They have worked together on
projects for six years and get along great. Janice is pregnant and anticipating the
arrival of her first child and she is not willing to work full time. Shunil would like to
experiment with opening his own business as a home media installation consultant,
and does not want to continue to work full time. They both need some income.
Which of the following alternative job structures would be best for Janice and Shunil?
The correct answer is: job sharing Question 23 Theory Y ________.
The correct answer is: is consistent with participative management Question 24
Which of the following statements is true regarding gainsharing?
The correct answer is: Gainsharing focuses on productivity gains rather than profits. Question 25
With reference to the job characteristics model, which of the following defines skill variety?
The correct answer is: the degree to which a job requires a variety of different activities Question 26
As a manager, you like the plan because it ________.
The correct answer is: increases workforce flexibility Question 27
Ned is particularly adept at designing and creating new fashions. In which of the
following would Ned have the highest level of skill variety?
The correct answer is: creating custom gowns and suits for a pageant store Question 28
According to the job characteristics model, task significance is the degree to which ________.
The correct answer is: a job affects the lives or work of other people Question 29
Shawna works as a sales agent at a local big box electronics retailer in the camera
department. Though she has been successful in her position, she has grown a bit
tired and is suffering from overroutinization. Which of the following would be the
best opportunity for job rotation for Shawna?
The correct answer is: moving to sales in the computer department Question 30
What is an advantage of bonuses over a merit-based pay plan?
The correct answer is: Employees are rewarded for recent performance. Question 31
According to the job characteristics model, ________ indicates the degree to which
carrying out work activities generates direct and clear information about your own performance.
The correct answer is: feedback Question 32
Connie works as a nurse at the local hospital. She was very pleased recently when
she was awarded "Employee of the Month", received her picture on the wall, and a
gift card to the hospital commissary. Which type of reward has Connie received?
The correct answer is: both intrinsic and extrinsic Question 33
Research on employee stock ownership plans indicates that they ________.
The correct answer is: increase employee satisfaction Question 34
_______ is a participative process that uses employees' input to increase their
commitment to the organization's success.
The correct answer is: Employee involvement Question 35
The evidence on job enrichment shows it ________.
The correct answer is: reduces absenteeism Question 36
The job characteristics model describes five dimensions of a job. A job can be
enriched by modifying one or more of these five dimensions. Which of the following
methods of job enrichment involves modifying task identity and task significance dimensions of a job?
The correct answer is: forming natural work units Ch ng 10 ươ Question 1
Janice is your director of sales. Since her team members are located in Europe, Asia,
and North America, she has decided to use instant messaging to tie her team
members together in order to develop a marketing strategy for a new product line.
This is an example of a ________ team. The correct answer is: virtual Question 2
According to a study of 45 self-managed factory teams, ________ improved for both
individuals and the team as a whole when ________ were dependent on input from teammates.
The correct answer is: performances; attitudes Question 3
On teams performing nonroutine activities, ________ conflicts stimulate discussion,
promote critical assessment of problems and options, and can lead to better team decisions. The correct answer is: task Question 4
Which of the following is not one of the key components of effective teams?
The correct answer is: large size Question 5
In the case of a team, when each member's contribution is not clearly visible, ________.
The correct answer is: team members tend to decrease their efforts Question 6
Myriam has been a standout team member at Amohalka Consulting for several
years. She is always the first person to train new colleagues, share information, help
resolve team conflicts, and master new and modern skills. Clearly, Myriam also does what in the organization?
The correct answer is: makes individual contributions Question 7
People scoring high on ________ are valuable in teams because they're good at
backing up fellow team members and at sensing when that support is truly needed.
The correct answer is: conscientiousness Question 8
During an interview with one team member, you learn that several members of the
team have had conflicts regarding the content of a task to which the team was
recently assigned. Are these conflicts likely to be reducing the group's productivity?
The correct answer is: No, because task-related conflicts usually benefit the performance of a team. Question 9
Which of the following statements is true regarding a work team?
The correct answer is: Work teams generate positive synergy through coordinated effort. Question 10
After a successful 20 year career as a rock band, and 10 years apart, Laski United
has reunited for a tour. Their lead singer, Chuck Corcoran, has returned to the band
after a fairly successful solo album. In this scenario, Laski United could be most
likely classified as a ________.
The correct answer is: work group Question 11
As compared to individual work, teamwork ________.
The correct answer is: takes more time Question 12
Your company has recently landed a contract to design and manufacture a new
state-of-the-art electronic device for the military. This will be a very complex project,
requiring many different types of skills. Which of the following types of teams is most suited for the project?
The correct answer is: cross-functional Question 13
Leadership is especially important in ________, in which different teams coordinate
their efforts to produce a desired outcome.
The correct answer is: multi-team systems Question 14
Which of the following helps explain the current popularity of teams? Teams ________.
The correct answer is: better utilize employee talents Question 15
A team consists of employees from the same department who meet for a few hours
each week to discuss ways of improving the work environment but they do not have
the authority to unilaterally implement any of their suggestions. This is most likely to be a ________ team.
The correct answer is: problem-solving Question 16
Evidence shows that teams that switch from a competitive to a cooperative system do not immediately ________.
The correct answer is: share information Question 17
Self-managed teams typically consist of ________ employees.
The correct answer is: ten to fifteen Question 18
In a ________ team, the manager's job becomes more about managing outside the team.
The correct answer is: self-managed Question 19
Which of the following statements is true regarding a culturally diverse team?
The correct answer is: Generally, newly formed culturally diverse teams underperform when
compared to newly formed culturally homogeneous teams. Question 20
________ teams are an effective way to allow people from diverse areas within an
organization to exchange information, develop new ideas and solve problems, and coordinate complex projects.
The correct answer is: Cross-functional Question 21
Work should be performed by an individual if ________.
The correct answer is: the work is simple and does not require diverse input Question 22
The Boeing Company created a team made up of employees from production,
planning, quality control, tooling, design engineering, and information systems to
automate shims on the company's C-17 program. This team is most likely to be an example of a ________ team.
The correct answer is: cross-functional Question 23
According to the concept of organizational demography, if team members have
dissimilar experiences, it will lead to ________.
The correct answer is: higher employee turnover Question 24
Diversity is an asset for teams where tasks ________.
The correct answer is: require a variety of viewpoints Question 25
Teams that are composed of people who score high on ________ are more creative and innovative.
The correct answer is: openness to experience Question 26
Which of the following statements best defines a work group?
The correct answer is: A work group interacts primarily to share information, rather than to
engage in work that requires joint effort. Question 27
You are vice-president of a division of a large, multi-national company that makes
electronic equipment for consumers and the military. Your company has several
teams and there are several managers managing those teams. Joan, your director of
accounting, has created a team of seven employees from the accounts payable
department who meet for three hours a week to discuss ways of improving quality,
efficiency and the work environment. This is an example of a ________ team.
The correct answer is: problem-solving Question 28
Effective teams have confidence in themselves and believe they can succeed. This confidence is called ________.
The correct answer is: team efficacy Question 29
Which of the following terms indicates the degree to which members of a work unit
(group, team, or department) share a common attribute, such as age, sex, race, or educational level?
The correct answer is: organizational demography Question 30
Generally speaking, the most effective teams have ________ members.
The correct answer is: five to nine Question 31
Which of the following teams are more likely to be made up of employees from
about the same hierarchical level but different work areas?
The correct answer is: cross-functional Question 32
Which of the following statements is true regarding size of teams?
The correct answer is: When teams have excess members, cohesiveness declines. Question 33
When teams are under acute stress, they are particularly likely to have ________.
The correct answer is: inaccurate mental models Question 34
________ results in a level of performance that is greater than the sum of the individual inputs. The correct answer is: Synergy Question 35
With reference to the team effectiveness model, what does the personality factor of team composition focus on?
The correct answer is: members' conscientiousness and openness to experience Question 36
Which of the following types of teams is most likely to be assembled to improve the
efficiency of a company's production process?
The correct answer is: problem-solving Question 37
Amohalko Consulting is an independent consulting firm specializing in offering
financial advice to companies in need. Amohalko operates in an independent
contractor fashion, providing name recognition to consultants as well as basic needs
such as office space and computers but nothing much past that. Amohalko
Consulting has been losing business over the last three quarters and the average
stay of a consultant is less than one year. Most likely, Amahalko Consulting is suffering from which problem?
The correct answer is: inadequate resources Ch ng 11 ươ Question 1
Which of the following is an effective means of countering social loafing?
The correct answer is: ensure that individual contributions to the group's outcome are identified Question 2
What happens during the adjourning stage of the five-stage group-development model?
The correct answer is: wrapping up activities Question 3
Since group results cannot be attributed to any single person, the relationship
between an individual's input and the group's output is clouded and this increases the possibility of ________.
The correct answer is: social loafing Question 4
Most likely, what would be the size of the group that is expected to implement a marketing plan? The correct answer is: seven Question 5
Which of the following statements is true regarding group decision making?
The correct answer is: Groups generate more complete information and knowledge than individuals. Question 6
Which of the following terms indicates the degree to which group members are
attracted to one another and are motivated to stay in the group?
The correct answer is: cohesiveness Question 7
Role ________ indicates the way others believe you should act in a given context.
The correct answer is: expectation Question 8
Which term refers to a set of expected behavior patterns attributed to someone
occupying a given position in a social unit? The correct answer is: role Question 9
Which of the following statements is most likely to be true regarding the performing stage?
The correct answer is: For permanent work groups, performing is the last stage in development. Question 10
Which of the following statements is true regarding behavior in a group?
The correct answer is: Deviant workplace behavior is likely to flourish where it's supported by group norms. Question 11
Tammy, Lisa, Bart, Madaline, and Roberto all work at Frink Electronics. After work,
Tammy, Lisa, and Madaline all enjoy going to the Lux Lounge for Happy Hour.
Tammy, Lisa, Bart, Madaline, and Roberto constitute a(n) ________ group. The correct answer is: formal Question 12
When the group energy is focused on the task at hand, the group has moved to the ________ stage.
The correct answer is: performing Question 13
Sandy, Gale, and Marylou are on the board of directors for an area non-profit
organization. At a recent meeting, guest David delivered a rousing speech on how
group leadership is often too complex and that non-profits could often be better
served by a CEO and no board of directors. Sandy emphatically disagreed with
David stating that not having the board could open the organization up to massive
levels of corruption. Gale agreed with David and feels that maybe the organization
might do better if only one of the ladies were in charge, mainly herself. Marylou
chose not to comment on the matter, thus leading Sandy to assume that she
agreed with her. It could be said that Sandy is suffering from ________.
The correct answer is: both A and B Question 14
Which of the following is not a reason why people join groups?
The correct answer is: to consume fewer hours in decision making Question 15
If you ever felt like speaking up in a meeting, a classroom, or an informal group but
decided against it then the reason behind it could be ________.
The correct answer is: groupthink Question 16
You have observed that the group tends to come to consensus very quickly and
there appears to be an illusion of unanimity. You conclude that they may be suffering from ________.
The correct answer is: groupthink Question 17
During the ________ stage of group development, members accept the existence of
the group but resist the constraints it imposes on individuality.
The correct answer is: storming Question 18
Which of the following factors corresponds to deep-level diversity in groups?
The correct answer is: underlying attitudes, values, and opinions Question 19
Julia, Bree, and David work in different departments but often eat lunch together.
They are an example of a(n) ________ group.
The correct answer is: informal Question 20
Alberto is working with a group of fifteen people to coordinate the merger of two
corporations. Everyone in the group is highly qualified, offers relevant information,
and has high norms. Still, the group seems to be slow at outlining a definitive plan
for the merger. With the information provided, what would be the fastest and best
way for Alberto to increase cohesiveness and productivity?
The correct answer is: decrease the size of the group Question 21
Temporary groups with deadlines have their own unique sequencing of actions. The
first of these actions is ________.
The correct answer is: first meeting Question 22
Which one of the following characteristics is not necessarily true about groups?
The correct answer is: Groups are determined by the organization chart. Question 23
According to status characteristics theory, which of the following factors does not determine status?
The correct answer is: ability to conform to group norms Question 24
Which of the following terms best describes the acceptable standards of behavior
that are shared by a group's members? The correct answer is: norms Question 25
Rhoda is an executive assistant at a major medical center. Because she works
directly with the head doctor, Rhoda feels that it is appropriate to council patients
on their upcoming procedures. Marge, a recent graduate with a degree in
Healthcare Administration, also works at the medical center and is responsible for
new patients. Marge typically becomes irritated when Rhoda attempts to council
new patients. Rhoda is struggling with her ________.
The correct answer is: role perception Question 26
You are likely to select nominal group technique over brainstorming because ________.
The correct answer is: research generally shows nominal groups outperform brainstorming groups Question 27
Which of the following terms refers to the process by which an individual's desire for
acceptance by the group and the pressure by the group on individual members to
match its standards results in a change in individual attitudes and behaviors?
The correct answer is: conformity Question 28
Groups of approximately ________ members tend to be more effective for taking action. The correct answer is: seven Question 29
Maya just got out of a meeting. She is extremely frustrated because nothing got
done and now she has to deal with workplace drama. Sophia is threatening to quit
because the group members severely criticized her idea without even giving her a
chance to complete her point. The entire meeting turned into a conflict
management session for Maya. Which of the following meeting techniques was most likely used by Maya?
The correct answer is: interacting group Question 30
In this group discussion technique, the group leader states the problem in a clear
manner so all participants understand. Members then freewheel as many
alternatives as they can in a given length of time. No criticism is allowed, and all
alternatives are recorded for later discussion and analysis. One idea stimulates
others, and judgments of even the most bizarre suggestions are withheld until later
to encourage group members to "think the unusual." Identify the decision-making technique in the discussion.
The correct answer is: brainstorming Question 31
The idea of social loafing is most prominent in which country? The correct answer is: Canada Question 32
Which of the following is not likely to encourage group cohesiveness?
The correct answer is: increasing the size of the group Question 33
The phenomenon of ________ describes situations in which group pressures for
conformity deter the group from critically appraising unusual, minority, or unpopular views.
The correct answer is: groupthink Question 34
________ is good for achieving commitment to a solution.
The correct answer is: An interacting group Question 35
Zach is devout and very active in his church. He is also a very dedicated employee.
His manager offers him a promotion but the new role will require him to work
Sundays. Zach would like the promotion, but realizes that it would force him to miss
some church activities. In such a situation, Zach is most likely to experience ________.
The correct answer is: role conflict Question 36
Which of the following statements is true regarding the effect of group cohesiveness
and performance norms on group productivity?
The correct answer is: When both cohesiveness and performance norms are high, productivity will be high. Question 37
Which of the following statements is true regarding the effect of status on group interaction?
The correct answer is: Lower-status members state fewer commands than high status members. Ch ng 12 ươ Question 1
If followers are ________ and ________, the leader does not need to act.
The correct answer is: able; willing Question 2
The concept of socialized charismatic leadership seeks to integrate charismatic
leadership with ________ leadership. The correct answer is: ethical Question 3
Leo supervises a global team of project members based in multiple countries. Maria
is Brazilian, Jean-Paul is French, Amit is Egyptian, and Xiang is Chinese. Leo is
American and is based in the United States. In the light on the findings of the GLOBE
project, which team members can be expected to respond most favorably when Leo
exhibits high levels of initiating structure?
The correct answer is: Jean-Paul and Xiang Question 4
A leader who emerges from outside of the formal structures of the organization are called ________.
The correct answer is: nonsanctioned leaders Question 5
Who was the first researcher to consider charismatic leadership in terms of OB?
The correct answer is: Robert House Question 6
The primary benefit(s) of mentoring is/are ________.
The correct answer is: psychological Question 7
Within mentoring relationships, ________.
The correct answer is: both the protégé and the mentor benefit Question 8
If a leader's main concern is accomplishing his/her group's tasks, the University of
Michigan studies label this leader ________.
The correct answer is: production-oriented Question 9
Kimberley, a manager at a large company, tends to assign group members to
particular tasks, expects workers to maintain definite standards of performance, and
emphasizes the meeting of deadlines. In the light of the Ohio State Studies, this
indicates that Kimberley, as a leader, is ________.
The correct answer is: high in initiating structure Question 10
How do charismatic leaders reduce stress for their employees?
The correct answer is: They help make work seem more meaningful and interesting. Question 11
Fiedler's contingency leadership model assumes that ________.
The correct answer is: an individual's leadership style is essentially fixed Question 12
Which of the following statements accurately reflects the conclusions about the trait theories of leadership?
The correct answer is: Traits do a good job of predicting the emergence of leaders. Question 13
Which theory of leadership differentiates leaders from nonleaders by focusing on
personal qualities and characteristics?
The correct answer is: trait theory Question 14
________ leaders inspire followers to transcend their self-interests for the good of the
organization and can have an extraordinary effect on their followers.
The correct answer is: Transformational Question 15
According to the GLOBE study, which of the following elements is not universal in transformational leadership?
The correct answer is: hindsight Question 16
Which of the following is a characteristic of a servant leader?
The correct answer is: one who serves the needs of others Question 17
Which of the following theories of leadership implies that individuals can be trained to become leaders?
The correct answer is: behavioral theories Question 18
If you were using the Fiedler contingency model of leadership to establish a scenario
in your company which gives managers maximum control, which of the following
combinations of situational dimensions would you seek to achieve?
The correct answer is: high task structure, good leader-member relations, and strong position power Question 19
According to the Fiedler contingency model of leadership, task-oriented leaders
perform best in situations of ________, while relationship-oriented leaders perform best in ________ situations.
The correct answer is: high and low control; moderate control Question 20
In formal mentoring relationships, ________ candidates are identified according to
assessments of ________ potential.
The correct answer is: mentor; leadership Question 21
Your company's HR director is a believer in trait theories of leadership. He believes
that he can differentiate leaders from nonleaders by focusing on personal qualities
and characteristics. The HR director plans to promote Lawrence, a highly
extraverted manager with a great deal of ambition and energy to the position of VP,
Manufacturing. He asks for your expertise in helping him to apply trait theory to
leadership selection within your company. The director believes that because of his
innate characteristics, Lawrence will be highly effective at helping the company
achieve its production goals. You advise the director against basing his decision
purely on traits because ________.
The correct answer is: studies have shown that traits are poor predictors of leadership effectiveness Question 22
Emotional intelligence (EI) is critical to effective leadership because one of its core components is ________. The correct answer is: empathy Question 23
________ and ________ people are more likely to assert themselves in group situations.
The correct answer is: Sociable, dominant Question 24
Which model represents the theory that effective group performance depends on
the proper match between a leader's style and the degree to which the situation gives control to the leader?
The correct answer is: Fiedler's contingency model Question 25
According to evidence, what is the first step a charismatic leader takes to influence followers?
The correct answer is: articulating an appealing vision Question 26
Sharla, Thom, and Irving started working at the Golden Hotel one year ago. Though
they were all hired at the same time and for the same position, Sharla is often
viewed as being a leader on the team. Sharla is an example of a ________ leader.
The correct answer is: nonsanctioned Question 27
Leaders who effectively display and manage emotions will ________.
The correct answer is: find it easier to influence the feelings of followers Question 28
Which of the following is true about the effectiveness of charismatic leadership?
The correct answer is: Charisma may not always be generalizable. Question 29
Two companies, Roland Media and Go! Corp., are both headed by transformational
leaders. However, Roland Media showed much greater profitability over a 5-year
time period than did Go! Corp. Which of the following best explains why Roland
Media performed better than Go! Corp. under transformational leadership?
The correct answer is: Roland Media is a small, privately held firm, whereas Go! Corp. is a large, complex public company. Question 30
Which of the following situational dimensions identified by Fiedler relates to the
degree to which job assignments are procedurized, that is, structured or unstructured?
The correct answer is: task structure Question 31
Martin Luther King, Ronald Reagan, Mary Kay Ash, and Steve Jobs are often
considered as examples of ________ leaders.
The correct answer is: charismatic Question 32
In the context of behavioral dimensions of leadership identified in the Ohio State
Studies, initiating structure refers to the extent to which ________.
The correct answer is: a leader is likely to define and structure his or her role and those of
employees in the search for goal attainment Question 33
Iris is a new employee at Schmitt Enterprises, a company which specializes in the
production and sale of personal protection items. Joe has been an employee at the
company for close to two years, and has done well to move up in the company in
regards to his sales as well as the respect he gets from his colleagues. When
considering her working relationship with Joe, Iris should consider most ________.
The correct answer is: if Joe is a suitable informal mentor Question 34
Contingency theories focus on the ________ that impact leadership success.
The correct answer is: situational variables Question 35
The Ohio State Studies narrowed the independent dimensions of leader behavior to
two that substantially accounted for most of the leadership behavior described by
employees: consideration and ________.
The correct answer is: initiating structure Question 36
The two dimensions of leadership behavior identified in the University of Michigan studies are ________.
The correct answer is: employee-oriented leaders and production-oriented leaders Question 37
In the context of Fiedler's model, the situational dimension termed ________ relates
to the degree of influence a leader has over power variables such as hiring, firing,
discipline, promotions, and salary increases.
The correct answer is: position power Ch ng 13 ươ Question 1
________ is the only power tactic that is effective for exerting upward influence,
downward influence, and lateral influence.
The correct answer is: Rational persuasion Question 2
________ power is based on identification with a person who has desirable resources or personal traits.
The correct answer is: Referent Question 3
A political map is useful for ________.
The correct answer is: selecting which relationships can influence your career Question 4
Celebrities are paid millions of dollars to endorse products in commercials because
the advertisers believe the celebrities have ________ power.
The correct answer is: referent Question 5
Diane is a powerful manager. How would she most likely deal with Jacob, a poor performer?
The correct answer is: She would encourage him to get training to improve. Question 6
Evidence indicates people in different countries tend to prefer different power
tactics. Chinese managers prefer ________.
The correct answer is: coalition Question 7
If an individual ________, then he is less likely to engage in illegitimate political behavior.
The correct answer is: has invested a lot in the organization in terms of time and efforts Question 8
Individuals from individualistic counties tend to see power as a means to ________
while those from collectivist counties tend to see power as a means to ________.
The correct answer is: advance their personal ends; helping others Question 9
Jerrod is engaging in which of the following impression management techniques as
far as his supervisor is concerned?
The correct answer is: conformity Question 10
Joe comes to you with a request for funds for a project. He reminds you that
company policy supports his position. He is using the tactic of ________.
The correct answer is: legitimacy Question 11
Larry can assign Oliver work activities that Oliver finds unpleasant. Larry possesses ________ power over Oliver.
The correct answer is: coercive Question 12
Leadership requires ________.
The correct answer is: congruence between the goals of the leader and those being led Question 13
Marilyn is the department head for a large call center and is responsible for
conducting quarterly performance evaluations on her employees. While a good
portion of the evaluation is based on areas such as friendliness, punctuality, and
customer ratings, roughly half of the appraisal is based on call volume and the
conversion of callers to customers. An employee's evaluations are used to
determine quarterly raises. Algemar and Nick both work for Marilyn. Marilyn feels
that she is a mentor for Nick while she feels that she simply inherited Algemar from
another department; thus, Marilyn sometimes strikes from Nick's call records
customers who are extremely difficult or perhaps too set against buying the
product. For the last quarter, Marilyn awarded Nick a raise while she did not award
one to Algemar. Marilyn's awarding Nick a raise based on his evaluations could best be called ________.
The correct answer is: unethical politicking Question 14
Marilyn is the department head for a large call center and is responsible for
conducting quarterly performance evaluations on her employees. While a good
portion of the evaluation is based on areas such as friendliness, punctuality, and
customer ratings, roughly half of the appraisal is based on call volume and the
conversion of callers to customers. An employee's evaluations are used to
determine quarterly raises. Algemar and Nick both work for Marilyn. Marilyn feels
that she is a mentor for Nick while she feels that she simply inherited Algemar from
another department; thus, Marilyn sometimes strikes from Nick's call records
customers who are extremely difficult or perhaps too set against buying the
product. For the last quarter, Marilyn awarded Nick a raise while she did not award
one to Algemar. Nick's accepting the raise based on his performance evaluation
could best be described as ________.
The correct answer is: politicking Question 15
Of the bases of power, research indicates that ________ power is most effective.
The correct answer is: personal Question 16