


Preview text:
CHAP 1 -
Management -> getting work done through others
Manegers are evaluated based on the collective performances of those they supervise. Introduction to management :
+ Roles : carry out organization goals
+ Responsibilities : carry the management process Managers + Functions Level of management : Top managers:
oExecutives who manage the overall organization
oCreate the organization’s goals, overall strategy, and operating policies Middle managers:
oImplement the policies and plans developed by top managers
oSupervise and coordinate the activities of lower-level managers First-line managers:
oSupervise and coordinate the activities of operating employees
oSpend a large proportion of their time supervising the work of their subordinates
Management functions = Managememnt process :
+ Planning & Decision making :
Setting an organization’s goals/ establishing strategy/ deciding how best to achieve them. + Organizing :
Determining how activities and resources are to be grouped / authority for decision making + Leading :
The set of processes used to get members of the organization to
work together to further the interests of the organization + Controlling :
Monitoring organizational progress toward goal attainment/ measuring performance