Đề cương môn English Studies- Trường Đại học bách khoa - Đại học đà nẵng.

Forms
Questions 1-2 refer to the following invoice. Office Galoce
555 East Gore Avenue, Stockton, CA INVOICE
Phone: (209) 555-1234
Invoice #:77-9065
Fax: (209) 555-1233
Date: January 10 To:
Jacobs & Assoc.
2425 West Shore Drive, Stockton, CA DESCRIPTION AMOUNT
Office chairs, 3 @ $355.95 $1,067.85
Photocopy paper, 40 boxes @ $39.95 $1,598.00
Pens - blue, 20 boxes (10 count) @ $5.95 $119.00 Subtotal $2,784.85
Tax @ 8.00% $222.79
Shipping and handling $45.95 Delivery $69.95 TOTAL $3,123.54
Thank you for your order. Please remit payment within 30 days of the invoice date. Make all
checks payable to Office Galore.
1. What kind of company is Office Galore? 2. What costs $5.95? (A) A furniture store (A) One pen (B) A paper supply store (B) One box of pens (C) An office supply store (C) Twenty pens (D) A stationery manufacturer (D) Ten boxes of pens 69
Questions 3-4 refer to the following form.
BARDEN INN GUEST SATISFACTION SURVEY
Guest name: Lila Kim
Check-in date: 07/20 Check-out date: 07/23 Overall Experience
Please rate your overall satisfaction with your stay at the Barden Inn. Excellent Very good Good Fair Poor Not applicable
Leisure & Fitness Facilities
Selection of equipment Excellent Very good Good Fair Poor Not applicable
Condition of equipment Excellent Very good Good Fair Poor Not applicable
Meeting Facilities & Services
Comfort of event rooms Excellent Very good Good Fair Poor Not applicable
Service provided by event staff Excellent Very good Good Fair Poor Not applicable About You
Was this your first stay at the Barden Inc? Yes No
What was the reason for your stay? Business Pleasure Both
We welcome your feedback, both positive and negative. Please make additional
comments in the space below.
This hotel is great value for money. The free breakfast was above –
average, and my room was clean and comfortable. I also appreciated
the free shuttle rides to the water park and other attractions. The only
negative experience was at the front desk when I was check out. The
two clerks made me wait for several minutes while having a private
conversation. I think those employees need a little more training in
customer service.
3. Which is NOT true about Lila Kim?
4. Which of the following does Lila Kim (A)
She stayed for less than a week. complain about? (B)
She was pleased with the fitness (A)
The hotel's food facilities. (B)
The hotel's staff (C)
She had never stayed at the hotel (C)
The hotel's location before. (D)
The hotel's prices (D)
She was at the hotel for business meetings. 70
Questions 5-7 refer to the following receipt.
TOYS & MORE
735 Memorial Dr. Ellison
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
DATE: 09/27 3:55 p.m. SALES RECEIPT 1. BASKETBALL 12.00
2. BOARD GAME 20.00-
CLEARANCE 50% OFF ITEM 10.00
3. ELECTRIC TRAIN 30.00
4. ACTION FIGURE 4.00 SUBTOTAL 56.00
8.0% SALES TAX 4.48 TOTAL 60.48 DEBIT 60.48 CHANGE DUE 0.00
******************************* APPROVED ********************************** RETURN POLICY
If for any reason you satisfied with your purchase, you may return it in its original
packaging for a refund. (Returns are not available for clearance items.) Returns
must be made within 60 days. You will receive a full refund in the original method
of payment. Checks and debit card transactions are treated as cash payments. Cash
refunds are not available for items without a receipt. These items may be
exchanged for in-store items of equal or lesser value or for a gift card in the
purchase amount.
5. What is the cost of the items before
7. What is indicated about the store's return policy? sales tax? (A)
Returns without a receipt are not accepted. (A) $60.48 (B)
Debit card purchases are not refundable. (B) $56.00 (C)
Purchases made by check are refunded in cash. (C) $30.00 (D) (D) $4.48
Returns must be made within a month of purchase.
6. Which item cannot be returned? (A) The basketball (B)
The board game (C)
The electric train (D)
The action figure 71
Questions 8-10 refer to the following message form. Date: 11/6
Time: 3:25 p.m.
To: Jason McMillan
WHILE YOU WERE OUT
From: Marta Stanberry
Of: Acme Electronics
Phone: (212) 718-5555 extension 7727 Office Mobile Fax E-mail: Telephoned Returned call
Please call
Please see me
Will call again URGENT MESSAGE:
Ms. Stanberry called and apologized profusely about hanging up on you this
morning. She said that the phone system at her office is currently being
updated and that you were disconnected because the technician didn’t know
she was on the line with you. She requests that you call her back so that you
can continue the discussion about partnering on the future project that she mentioned.
8. What is indicated about this morning's
10. Who most likely is A. Simpson? phone call? (A)
Jason McMillan's coworker (A)
It ended in a disagreement. (B)
Jason McMillan's customer (B)
It began at 3:25. (C)
Marta Stanberry's partner (C)
It was about a completed project. (D)
Marta Stanberry's employee (D)
It was ended by mistake.
9. What is Jason McMillan asked to do? (A)
Check Marta Stanberry's phone line (B)
Apologize to Marta Stanberry (C)
Call Marta Stanberry (D)
E-mail Marta Stanberry 72
Questions 11-15 refer to the following web page and online shopping cart. TRUE ARTIST
True Artist provides arts and crafts supplies to artists, designers, instructors, and hobbyists all
over the world. We offer the widest assortment of professional-quality supplies available
anywhere, from the leading brands in the industry. We even deliver them right to your door.
Shipping is free for all orders over $200.
And if you are an art teacher, True Artist makes your job easier. Why go to an arts and crafts
store for your art materials when for a membership fee of just $50, you can shop on our
website at wholesale prices AND get free shipping? That’s right - teachers can now enjoy the
same prices that retail stores pay for their art supplies. You can even work with a True Artist
wholesale account specialist to order customized art kits for your classes. Better art supplies
mean a better teaching and learning experience!
Hodges long-handled Hodges short-handled Pratt water-mixable oil paints
brushes (set of 5)
brushes (set of 5)
(various colors) 150 mL tube Members: $4.00 Members: $3.00 Members: $10.00
Non-members: $7.00
Non-members: $5.00
Non-members: $16.00 SHOPPING CART ITEMS: 4 Description Quantity Price per Subtotal
Pratt water-mixable oil paint - 150 mL tube Deep 1 $10.00 $10.00 red
Pratt water-mixable oil paint - 150 mL tube 2 $10.00 $20.00 Sea blue
Hodges short-handled brushes (set of 5) 5 $3.00 $15.00
Hodges long-handled brushes (set of 5) 1 $4.00 $4.00 Order Subtotal $49.00
Customer name: Mr. William Nelson
Ship to: Mountainview High School, c/o William Nelson
1200 Grange Dr., 93596 Boron
Gift receipt? Yes No
11. What is being advertised?
14. How many brushes is the customer ordering (A)
A new craft store in total? (B)
A discount on website membership (A) 5 (C)
An online art supply store (B) 6 (D)
A brand of art supplies (C) 25 (D) 30
12. What does the company offer non-
15. What is implied about Mr. William Nelson? members? (A)
He is buying the items for someone else. (A)
Wholesale prices on all goods (B)
He has paid a membership fee. (B)
No-cost delivery on large orders (C)
He will pick up the order. (C)
Free memberships for a limited time (D)
He is an art student. (D)
Help with customized art kits
13. On the web page, the word "industry" in
paragraph 1, line 3, is closest in meaning to (A) manufacturing (B) production (C) business (D) design 74
Questions 16-20 refer to the following agenda, memo and e-mail.
Pallman Brother, Inc.
SALES MEETING AGENDA
Date: Monday, June 15.
Time: 2:00 – 4:00 p.m.
2:00 - 2:10
Opening/Introduction
Marcus Rivera, Sales Manager The 2:10
Language of Property - 2:20 Helen Listings
Eisenberg, Regional Manager Advertising 2:20
& Promotions for - 2:40
Commercial Properties
Roseanne Jackson, Agent
2:40 - 3:00
Housing Market Update
Young-Joon Lee, Agent
3:00 - 3:10 BREAK Finding 3:10
Mortgage Lenders for - 3:35 Clients
Leonard Kuryle, Finance Manager
3:35 - 3:55
Know the Law on Leases
Simon Conniff, General Counsel
3:55 - 4:00 Closing
Marcus Rivera, Sales Manager
Location: Conference room 1
Pallman Brothers, Inc. MEMO
Date: June 10
To: Sales staff
From: Marcus Rivera
RE: Sales meeting
You may have already noticed that this month’s sales meeting was mistakenly scheduled for
June 15, which conflicts with an out-of-town conference that several agents are attending.
They won't be back in town until late Tuesday. Therefore, we are rescheduling the meeting
for Wednesday, June 17. And since conference room 1 is reserved for that time, we will meet
in conference room 2 instead. (We can all fit, though it may be a little crowded.) The times on
the agenda remain unchanged. I apologize for the confusion and look forward to seeing you on Wednesday. 75 TO: mrivera@pallman.com FROM: sconniff@pallman.com SUBJECT:
Re: Sales meeting DATE: June 11 Hi Marcus,
Thanks for the memo. The rescheduling caused a slight problem for me, as I have an
appointment on Wednesday at 4:30, more than an hour’s drive away. But I spoke to
Young-Joon and he agreed to switch places with me on the agenda. In other words, I’ll be
presenting in his spot and he’ll be presenting in mine, and I’ll have to excuse myself after
my presentation. Since it’s a minor change, I don’t think it will be necessary to send out
an amended agenda—we can simply make an announcement at the start of the meeting. Simon Conniff 16.
19. What is the purpose of Simon Conniff’s
What type of company most likely is Pallman e-mail?
Brothers, Inc.? (A) (A)
To ask for a revised meeting agenda
A home construction company (B) (B)
To request that the meeting time be
A marketing company (C) changed
A real estate agency (D) (C)
To announce a change in the topic of
A law firm his talk (D)
To explain how he solved a schedule conflict
17. Why was the meeting postponed?
20. Who will be the last to speak before (A)
The conference room was already the break? reserved. (A) Young-Joon Lee (B)
Some attendees would be unable to go. (B) Simon Conniff (C)
The only available room was too small. (C)
Roseanne Jackson (D)
Marcus Rivera would be away at a (D) Leonard Kurylo conference
18. What is implied about conference room 2? (A)
It was already reserved for June 15 at 2:00. (B)
It is not available for the sales meeting. (C)
It is smaller than conference room 1. (D)
It is not used very often. 76 77