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Đề cương ôn tập PET3 End-of-term Speaking test Unit 1 1. Tourism knowledge
- Talk about one of the 4 Ps in the marketing mix: Product, Place, Promotion, Price
- How much do you know about Hawaii as a tourist destination: its
geographical features, popular destinations & tourist activities? 2. Situation
Student A: You are planning your vacation. Consult a travel agent about a package tour. Suggested questions:
- What is the name of the destination? - What are the main attractions and - What
are its geographical features? activities?
- How do visitors get there?
- What does the package consist of? - Where do they stay?
- How much does it cost?
Student B: You are a travel agent. Provide your client with the information about a package tour. 3. Critical thinking
- Suggest a dream vacation for adventure/ luxury/ fun/ relaxation travellers. Unit 2: 1. Tourism knowledge
- Advantages & disadvantages of air travel/ car hire/ rail travel/ coach travel
- Highs & lows of working in the airline industry
- Tips for dealing with customers’ problems 2. Situation
- Give advice on transport to a tourist planning a six-week trip travelling round Vietnam.
- Tell each other about journeys you have made - Customer service situation: a.
Student A: You are a representative of Vietnam Airlines. Listen to an upset passenger,
attempt to calm him/her down and solve the problems.
Student B: You are a passenger travelling with Vietnam Airlines. Your flight was
delayed for 4 hours. You had booked your ticket with the order of lunch, but were
informed of no such reservation. When the plane arrived, one pack of your luggage
was missing. You are extremely angry and want to know what the airline is going to do about it.
b. Student A: You are a travel agent. A tourist is calling to complain about the tour
he/she just went on. Try to find out the problems and solve them. lOMoARcPSD|46342985
Student B: You have been on a tour with a famous tour company and were really
disappointed. The destinations were not as good as described in the brochure and one
of the restaurants had a very bad sanitation. The worst was about the language skills
and the attitude of the tour guide. You are calling the travel agent to complain and ask for the compensation. 3. Critical thinking
- Compare transport in Vietnam with China.
- Important criteria for a student backpacker/ a frequent business traveller/ a
family with 2 children for choosing means of transport Unit 3: 1. Tourism knowledge - Where to stay in Spain - Grading of hotels in Spain
2. Situation: Handling problems a.
Student A: You are the leader of a group of 50 school children which has just arrived
at the hotel after an eight-hour journey and hasn’t got lunch. The receptionist can’t
find the record of your booking. Work with the receptionist to settle the problem down.
Student B: You are the hotel receptionist. You have no record of a booking for 50
tourists who just arrived at the hotel. There is a fireworks festival this week and it will
be very difficult to find any free hotel rooms but you will make enquiries. You have
some contacts with hotels which are a bit far from the city centre, but may be able to
accommodate such a large party. b.
Student A: You and your family are staying at a 5-star hotel. Your children want to go
swimming, but the swimming pool is closed now. Moreover, you can’t stand the food
served in its restaurant and the service staff is so annoying. You come to see the receptionist to complain.
Student B: You are the hotel receptionist. One of your guests is complaining about
some problems. Try to calm him/her down and offer the best solutions.
c. Student A: You are staying at an executive hotel room for your business trip. You
are not satisfied with the room, and the equipment in the business centre is as good as lOMoARcPSD|46342985
advertised on the Internet. Moreover, both the room service and the laundry are so
slow. You come to see the receptionist to complain.
Student B: You are the hotel receptionist. One of your guests is complaining about
some problems. Try to calm him/her down and offer the best solutions. 3. Critical thinking
- Important hotel facilities & services for a family with young children, a
businessman, a luxury traveller Unit 4 1. Tourism knowledge
Extreme weather conditions’ effect on the travel industry in Europe
2. Situation: Giving professional advice
Student A: You are planning a trip for your vacation. Consult a travel agent about the
destination, accommodation, activities available, how to get there, the best time to go and the weather.
Student B: You are a travel agent. Advise your client who is planning a vacation. 3. Critical thinking Unit 5 1. Tourism knowledge
- Things to do in Buenos Aires City, Argentina
- Geographical description of Argentina - Describe a works of art 2. Situation - Describe attractions
- Things to do in Vietnam (sport, nature, culture in different regions) 3. Critical thinking