Course Syllabus

1/9/2026
Quality Management and Control – ME3225 – CC01 Course Syllabus 1 2 1/9/2026 3 Discussion question 1
If you were a factory owner, which basic criteria wil
help you to get customers and maintain profit? 4 1/9/2026 QCD triangle
Gain nothing if just focus on Quality Lose everything if no quality Customer only pay for On time Delivery what valuable to them, Short lead time they do not pay for waste
=> Key criteria for factory Reduce Cost by eliminate competency or minimize wastes 5 Content • General information • Course objectives • Course learning outcomes
• Teaching, Learning and Assessment • Course materials • Course policies • About instructors 6 1/9/2026 General information Course: Quality Management and Control Course ID: ME3225 Credits:
3 credits (30 class hours – 20 LAB hours) (workload ~ 137.5 hours) Class hours: Monday 07:00 – 08:50 Weeks 02 - 19 Office hours: Monday 09:00 – 11:00 7 Course objectives
• The course offers knowledge to manage and control quality systems effectively. The objectives of the course are:
 to access quality position, quality cost, quality culture, quality operation of organizations.
 to plan, organize quality systems effectively.
 to apply models of Quality Control including Process Control and Acceptance Sampling. 8 1/9/2026 Course learning outcomes No. Course learning outcomes(CLO) Matching CLO assessment with PLO L.O.1
Understand basic concepts of Quality d Final exam/Case Management study/HW, Quiz L.O.2 Apply Quality Assessment. c Final exam/Case study/HW L.O.3 Quality Culture Development. d Case study/ HW L.O.4
Apply Quality planning & organization c Final exam/Case study/Quiz/HW L.O.5 Apply process control j Final exam/Case a study L.O.6
Apply Acceptance Sampling Plans d Final exam/Case study L.O.7 Show soft skills d Case study/ HW 9
TEACHING AND LEARNING STRATEGIES
• Attend actively al class hours
• Discuss about course related contents
• Fulfil al homework, quizzes,… • Do the exam carefully 10 1/9/2026
Teaching, Learning and Assessment Content Topic - Content Assessment 1 Subject introduction AIC, HW
Quality Improvement in the Modern Business Environment 2 Teamwork exercises Quiz, HW, final exam
Methods and Philosophy of Statistical Process Control 3 Teamwork exercises Presentation, Final exam Control Charts for Variables 4 Teamwork exercises Presentation, Final exam Control Charts for Attributes 5 Teamwork exercises Presentation, Final exam
Process and Measurement System Capability Analysis 6 Teamwork exercises Presentation, Final exam
Lot-by-Lot Acceptance Sampling for Attributes 7 Teamwork exercises Presentation, Final exam Review Teamwork exercises 8 Presentation, Final exam 11 Grading Activity Percentage Notes Lab 50% Individual Assignment/ Teamwork Homework/ (member’s contribution is Case study/ assessed for each homework) Class Attendance Final Exam 50% Open book exam 12 1/9/2026 HK252
Quality Management & Control Chuyên cần Mã số ID Họ Tên Nhóm BT nhóm Lab Thi CK T1 T2 T3 T4 T5 T6 T7 T8 T9 T10 T11 T12 T13 T14 T15 2353364 NGUYỄN THẾ VỸ 1
2353252 PHAN NGUYỄN THÀNH TRUNG 1 2352803 HÀ UY NGHIÊM 1 2352369 ĐẶNG HỮU HUY 1 2352039 NGUYỄN DUY ANH 1 2353200 NGUYỄN THỊ NGỌC TRANG 2 2352370 ĐẶNG MINH HUY 2 2352363 HỒ LÊ HOÀNG HUÂN 2 2352362 PHAN THỊ ÁNH HỒNG 2
2352042 NGUYỄN HOÀNG NHẬTANH 2 2353375 NGUYỄN THỊ THU THẢO 3 2353181 NGUYỄN HÙNG TIẾN 3 2353156 ĐẶNG THANH THÚY 3 2352498 PHÙNG NGUYỄN AN KHANG 3 2352364 HỒ MINH HUÂN 3
2353257 NGUYỄN TRẦN THANH TRÚC 4 2352873 TÔN TUYẾT NHI 4 2352811 ĐẶNG TRẦN BẢO NGỌC 4 2352185 NGUYỄN HỮU DUY 4 2313113 HUỲNH PHÚC THÀNH 4 2353313 NGUYỄN TƯỜNG VÂN 5 2353312 ĐẶNG TƯỜNG VÂN 5 2352643 NGUYỄN LÊ CHÍ KIÊN 5 2352193 TRẦN GIA BẢO DUY 5
2313020 LĂNG HOÀNG PHƯỚC TẠO 5 2353098 LÊ CHÍ THÀNH 6 2352835 NGUYỄN VĂN PHÚC NGUYÊN 6 2352817 VÕ PHƯƠNG HỒNG NGỌC 6 2352534 TRẦN LÊ BẢO KHÁNH 6 2352285 ĐÀO NGỌC MINH HÀ 6 2352149 NGUYỄN MẬU CƯỜNG 6 2353333 NGUYỄN XUÂN VINH 7 2353195 NGUYỄN NHẬT TOÀN 7 2352509 LÊ NGỌC BẢO KHANH 7 2313314 TRẦN NGỌC THỊNH 7 2252893 ĐINH THÚY UYÊN 7 2353208 TRẦN NGỌC QUẾ TRÂN 8 2352869 NGUYỄN NHẬT QUẾ NHI 8 2352562 LÊ QUANG MINH KHOA 8 2352206 ĐINH TIẾN DŨNG 8 2352060 PHẠM ĐỨC ANH 8 2353198 LÊ TRẦN NGỌC TRANG 9 2352962 ĐỖ LƯƠNG GIA PHƯỚC 9 2352783 PHẠM HẢI NAM 9 2352393 NGUYỄN PHÚC HUY 9 2352255 TRẦN QUANG ĐĂNG 9 2353209 TRẦN THỊ HUYỀN TRÂN 10 2353142 NGUYỄN TẤN THỊNH 10 2352987 ĐỖ MINH QUÂN 10 2352795 PHẠM KIM NGÂN 10 2312997 LÊ TUẤN TÀI 10 2453099 Phạm Thị Thảo Quyên 11 2353060 LỮ ANH TÀI 11 2352700 TRANG PHI LONG 11 2352203 NGUYỄN THANH DUYÊN 11 2352191 NGUYỄN THANH DUY 11 2353018 TRƯƠNG ANH QUÂN 12 2353009 PHAN HỒ ĐÔNG QUÂN 12 2352722 ĐỖ NGỌC UYÊN LY 12 2352719 VÕ THÀNH LỢI 12 2352385 LƯƠNG TRƯƠNG QUANG HUY 12 2353337 NGUYỄN CHÍ VĨ 13 2353128 PHAN MINH THI 13 2352893 NGUYỄN THÀNH PHÁT 13 2352310 VÕ NAM HẢI 13 2352161 GIANG TRẠCH DÂN 13 13 Course Materials • Lectures notes
• Textbook 1: Introduction to statistics quality control
• Textbook 2: Frontiers in Statistical Quality Control
• Textbook 3: Introduction to Engineering Statistics and Lean Six Sigma
• Textbook 4: Statistical Method for quality Assurance
• Textbook 5: Statistical Quality Control_ Using MINITAB, R, JMP and Python
• Textbook 6: The Road to Quality Control_ The Industrial Application of Statistical Quality Control • Reading papers 14 1/9/2026 References
1. Sven Knoth, Wolfgang Schmid, Frontiers in Statistical Quality
Control 13, ISBN 978-3-030-67855-5, Springer Nature Switzerland AG 2021.
2. Theodore T. Al en, Introduction to Engineering Statistics and
Lean Six Sigma Statistical Quality Control and Design of Experiments and Systems, ISBN 978-1-4471-7419-6,
Springer-Verlag London Ltd., part of Springer Nature 2019.
3. DOUGLAS C. MONTGOMERY, Introduction to Statistical
Quality Control, ISBN: 978-0-470-16992-6, John Wiley & Sons 15 Course policies
• Student who has absent slots ≥ 30% of total study hours will
NOT be al owed to attend the Final Exam.
• The Official List of Prohibited Students will be informed by email
at least 1 week before the Exam date.
• In cases of unavoidable circumstances or the planned absences,
students are required to inform the lecturers as soon as possible in 2 steps:
Step 1: Email to lecturers or Zalo Mr.Hiền, stating students name,
class, reason and the dates they wil be off class.
Step 2: Clarify al absences reasons to lecturers with evidence 16 1/9/2026 Classroom rules • Be on time • Be prepared for class • Be proud of your work
• Use technology appropriately • Contribute to discussions • Be honest 17 About your instructors
• Assoc. Prof. Đỗ Ngọc Hiền Email: hienise97@hcmut.edu.vn
• Assoc. Prof. Dr. Lê Ngọc Quỳnh Lam • Dr. Nguyễn Đức Duy • Dr. Trần Quỳnh Lê • Dr. Lê Thị Diễm Châu • Dr. Lê Đức Đạo
• Dr. Trần Võ Thảo Hương
• Dr. Nguyễn Thuỳ Dương
• Office at HCMUT: 101 - B11 (ISE Department) 18 1/9/2026 19 21 1/9/2026 Process Capacity Input Output PROCESS 2000 ?? 23 23 Required throughput Pi O i i Pi – Input at the process i Pi si
si – Defect rate of the process i Oi – Output at the process i Where: O O i i = Pi - Pi si P  i O s i = Pi (1 - si) (1- ) i 24 24 1/9/2026 Variation of the Process Input Output PROCESS 2000 ?? Defect rate (%) 01 02 03 25 05 10 15 25 Variation of the Process Input Output PROCESS 2000 ?? Input Defect rate (%) Output 01 02 26 03 2000 05 10 15 26 1/9/2026 Variation of the Process Input Output PROCESS 2000 ?? Input Defect rate (%) Output 2020 01 2040 02 27 2060 03 2000 2100 05 2200 10 >2300 15 27 Variation of the Process Input Output P1 P2 P3 … Pn PROCESS 2000 ?? 28 28 1/9/2026 Required capacity – the series system 29 29
• The series system has 05 proceses
• Required output is 2000 products
 Determine the input at each process! Process Defect rate Output Input 5 3% 2000 2062 4 2% 2062 2104 3 1% 2 2% 1 1% 30 30 1/9/2026
• The series system has 05 proceses
• Required output is 2000 products
 Determine the input at each process! Process Defect rate Output Input 5 3% 2000 2062 4 2% 2062 2104 3 1% 2104 2125 2 2% 2125 2168 1 1% 2168 2190 31 31 Variation of the Process Input Output PROCESS 2000 2000 ZERO Defect Possible or Impossible? 32 32 1/9/2026 33 33 34 34 1/9/2026 Teamwork Assignment
Complete the Chapter exercises (solve chapter problems)
Rrequirements and some guidelines: 
All teams have to complete Chapter Exercises followings: Chapter Topic - Content Note 5
Methods and Philosophy of Statistical Process Control 6 Control Charts for Variables 7 Control Charts for Attributes 8
Process and Measurement System Capability Analysis 15
Lot-by-Lot Acceptance Sampling for Attributes
Material: Introduction to Statistical Quality Control, 6th Edition, – Douglas C. Montgomery.
John Wiley & Son Inc., USA.
 Read, learn, analyze, solve, report as well as present the Chapters exercises to the class.
 All team have to submit solutions report before the end of the week 19th of the year 2025.
 All team have to show the contribution of each team member on the teamwork assignment. If not, the score would be balanced among the members.
 Submit the report file in word format. Note: -
If any team delays the presentation in one week  minus 3 points  35