HRM QUIZ - HRM QUIZ - Tài liệu tham khảo | Đại học Hoa Sen

Organization chart: QUIZ 1 - 26/09/2023 1.
Human resource management is best defined as the process of ________
a.outsourcing and offshoring clerical jobs to foreign countries
b.acquiring, training, appraising, and compensating employees
c.controlling and orienting new employees
d.organizing and scheduling work activities for teams 2.
What is the final step of the job analysis process?
a.verifying data with supervisors b.writing a job description c.determining a sample group d.creating a process chart
The last step in the job analysis process involves writing job descriptions and job
specifications. Creating a process chart, identifying a sample group, and verifying data with
managers occur earlier in the process 3.
Which of the following would most likely be included in the job specification for a
position being filled with untrained individuals? a.interests b.marital status c.length of previous service d.previous job performance
Writing job specifications for trained employees is straightforward. Here your job
specifications might focus mostly on traits like length of previous service, quality of relevant
training, and previous job performance. When you're filling jobs with untrained people (with
the intention of training them on the job), you must specify qualities such as physical traits,
personality, interests, or sensory skills that imply some potential for performing or for being trained to do the job. 4.
Which term refers to a procedure for determining the duties and skill requirements for
a specific job and the kind of person most suitable for a position? a.job description b.HR management c.talent management d.job analysis
Job analysis is the process of determining the duties of a specific job and the
characteristics of the people who would be most appropriate for the job. A job analysis
produces the necessary information to develop job descriptions and job specifications 5.
In today's business environment, what is a firm's main source of competitive advantage? a.creative advertising b.financial structure c.technology
d.human capital (knowledge, skill, experience) 6.
Which of the following is NOT a trend facing human resource managers today?
a.increasing age of the workforce
b.increasing diversity in the workforce c.Globalization
d.decreasing number of temporary workers 7.
What type of information is contained in the job identification section of a job description? a.job summary b.major duties c.job title d.performance standards
The job identification section specifies the title of the job, such as sales manager or
accounting clerk. Performance standards, duties, and a summary of the job are addressed in
other sections of a job description 8.
Which of the following questions is most likely answered by a job specification?
a.How will an employee be rewarded for excellence in this job?
b.What are the essential activities required in this job?
c.What types of skills and experiences are required for this job?
d.What are the performance standards for this job?
The job specification is a list of a job's human requirements, such as education,
personality, skills, and experience. A job description explains what is involved in a specific
job, such as duties, performance standards, and work conditions 9.
Which of the following data collection techniques would be most useful when writing
a job description for a software engineer? a.developing process charts b.observing employees
c.analyzing organization charts d.interviewing employees
Interviewing employees to determine what the job entails is an effective method of
collecting data for writing a job description. Observing employees is typically only effective if
a job involves physical tasks, and software engineering involves more thought and
discussion than physical activity.
10. In most organizations, human resource managers are categorized as ________, who
assist and advise ________ in areas like recruiting, hiring, and compensation.
a.staff managers; line managers
b.line managers; staff managers
c.line managers; middle managers
d.functional managers; staff managers
Human resource managers are usually staff managers. They assist and advise line
managers in areas like recruiting, hiring, and compensation. However, line managers still have human resource duties
11. What should be the primary purpose of the talent management process? a.
achieving the firm's strategic goals b.
measuring organizational performance c.
retaining high-performing employees d.
providing competitive compensation
Talent management is the goal-oriented and integrated process of planning, recruiting,
developing, managing, and compensating employees. Achieving the strategic goals of the
company is the underlying purpose
12. Amy, a new employee at ANZ, Ami wants to make sure she understands who to
report to at the firm and the title of various positions. Which of the following would most likely help her? Select one: a. workflow analysis b. process chart c. organization chart d. position analysis
Organization charts show the organization-wide division of work, and where the job fits in
the overall organization. The chart should show the title of each position and, by means of
interconnecting lines, who reports to whom and with whom the job incumbent
communicates. A process chart provides a more detailed picture of the workflow, particularly
the flow of inputs to and outputs from the job you're analyzing
13. Job analysis is most important because managers use it to ________. a. comply with ADA requirements b. apply talent management c. support all HRM activities d.
provide employment data to the government
Job analysis is important because managers use it to support just about all their human
resource management activities. For example, they use it to decide what sorts of people to
recruit for a job, and for what traits and competencies to test and train them.
14. Which of the following terms refers to the goal-oriented and integrated process of
planning, recruiting, developing, managing, and compensating employees throughout an organization? a. succession planning b. talent management c. team building d. global HR management
15. Which basic function of management involves maintaining employee morale and motivating subordinates? a. staffing b. organizing c. leading d. planning QUIZ 2 - 31/10 1.
Which of the following statements is representative of what might be asked in a situational interview?
a."Suppose = if you were confronted with an angry customer who threatened to sue the company. What would you do?"
b. "In this position, you are responsible for hiring and firing subordinates. Have you ever fired anyone before?
how you handled the situation." Tell me
c. "Tell me about a time you showed leadership in a difficult situation."
d. "How have you handled ethical dilemmas in the past?"
Situational questions start with phrases such as, "Suppose you were faced with the
following situation . . . What would you do?" Behavioral questions start with phrases like,
"Can you think of a time when . . . What did you do?" 2.
Which of the following tests measures what someone has learned? a.aptitude test b.cognitive ability test c.achievement test d. job knowledge test 3.
If a person scores a 70 on an intelligence test on one day and scores 110 when
retested on another day, you might conclude that this test is ________. a.unreliable b.reliable c. inconsistent d. valid
Reliability is a test's first requirement and refers to its consistency. A reliable test is one
that yields consistent scores when a person takes two alternate forms of the test or when he
or she takes the same test on two or more different occasions. If a person scores 70 on an
intelligence test on a Monday and 110 when retested on Tuesday, you probably wouldn't have much faith in the test. 4.
What is the primary goal of employee selection?
a.developing a diverse workforce b.avoiding negligent hiring c.achieving person-job fit
d.maintaining valid test scores 5.
What type of interview would most likely include the statement, "Tell me about a time
when you worked successfully in a team environment"? a.situational b.subjective c.behavioral d. puzzle 6.
Tests that measure a range of abilities including memory, vocabulary, verbal fluency,
and numerical ability are called ________ tests. a.intelligence b. aptitude c. comprehensive d. achievement 7.
Steve, an HR manager for IBM, must decide what positions the firm should fill in the
next 6 months, which means Steve is currently working on ________. a.candidate screening b.department training c.workforce planning d.employee contracting 8.
Which of the following refers to company records that show the present performance
and promotability of inside candidates for the most important positions?
a.employee replacement card (của từng cá nhân) b.personnel replacement chart c.qualifications inventory d.employee ratio analysis
Personnel replacement charts show the present performance and promotability for each
position's potential replacement. As an alternative, you can develop a position replacement
card. For this you create a card for each position, showing possible replacements as well as
their present performance, promotion potential, and training. 9.
The process of making forecasts based on the relationship between some causal
factor like sales volume and the number of employees required is called ________. a.trend analysis b.ratio analysis c.graphical analysis d.computer analysis
10. What is an advantage of filling open positions with internal candidates? a.job postings publicized b.interviewing streamlined c.status quo maintained d.orientation needs reduced
Hiring from within means that candidates would need less orientation and perhaps less
training than external candidates. However, inbreeding and a tendency to maintain the
status quo are likely, which is problematic if new ideas are needed.
11. Dr. Ross is interviewing for a position as Assistant Professor of Biology. His interview
is conducted by a team of faculty members who interview him simultaneously and
then combine their ratings into one score. This is an example of a ________ interview. a.mass b.serial c. panel d.sequential
12. Hiring workers who have criminal backgrounds without proper safeguards is considered ________. a.improper hiring b.improper screening c.unreliable testing d.negligent hiring
13. What is the primary way that a firm builds a brand that improves recruiting efforts?
a.developing environmentally-friendly ads
b.investing in the local community
c.encouraging diversity in the workplace
d.creating a positive work environment
The best branding starts in-house by creating an environment in which employees like to
work. A good work environment leads to positive word-of-mouth communication regarding
the firm. Being a good community citizen also improves recruiting efforts, but is less
important than happy employees.
14. A firm's ________ should guide employment planning and determine the types of
skills and competencies the firm needs. a.marketing plan b.organizational chart c.strategic plan d.recruitment process
QUIZ CHAP 7&8: TRAINING NEW EMPLOYEES
1. Kate, an HR manager, is designing a training program for process engineers. Which of
the following activities is Kate LEAST likely to perform at this stage a. choosing a delivery method
b. setting performance objectives c. estimating a budget d. analyzing training needs
2. Tyrone, an HR manager, is conducting a task analysis. Tyrone is most likely ________.
a. assessing the training needs of new hires
b. planning for future training needs
c. monitoring the training needs of current employees
d. evaluating the effectiveness of training programs
3. On-the-job training can be accomplished through the use of all of the following techniques EXCEPT ________. a. coaching b. role playing c. observation d. job rotation
4. What is an alternative term for employee orientation? a. development b. onboarding c. recruiting d. acculturation
5. Lara is a mid-level manager at a telemarketing company. She has been given the task
of coaching a new employee, so Lara will most likely ________.
a. develop a change plan with the new employee
b. monitor the new employee's benefits plan
c. show the new employee the steps of various tasks
d. modify the new employee's workload
6. Pilots train on flight simulators for safety, learning efficiency, and cost savings. This is an example of ________. a. vestibule training b. programmed learning c. apprenticeship training d. on-the-job training
7. Which of the following would perform the initial orientation in most firms? a. HR specialist b. immediate supervisor c. administrative assistant d. mid-level manager
8. What is the primary focus of a strategic training needs analysis?
a. training needed for current jobs
b. evaluation of training programs
c. evaluation of strategic planning
d. training needed for future jobs
9.Which of the following consolidates the knowledge, skills, and behaviors that an
individual needs to perform a job well? a. instructional objective b. competency model c. work council d. ranking method
10. Maria was recently hired as an accountant with a large marketing firm. Today is
Maria's first day of work, and she will be attending an employee orientation session.
Which of the following is LEAST likely to be addressed during Maria's orientation? a. daily routine b. safety measures c. employee benefits d. sales methods