HRM trắc nghiệm - Tài liệu tham khảo | Đại học Hoa Sen

1. Amy a new employee at ANZ, Ami wants to make sure she understands
who to report to at the firm and the title of various positions. Which of the
following would most likely help her? a. workflow analysis b. organization chart c. process chart d. position analysis
2. Which basic function of management involves maintaining employee
morale and motivating subordinates? a. leading b. planning c. organizing d. staffing
3. Which of the following questions is most likely answered by a job specification?
a. What are the performance standards for this job?
b. How will an employee be rewarded for excellence in this job?
c. What types of skills and experiences are required for this job?
d. What are the essential activities required in this job?
4. Job analysis is most important because managers use it to ________. a. apply talent management
b. provide employment data to the government
c. support all HRM activities
d. comply with ADA requirements
5. What type of information is contained in the job identification section of a job description? a. job summary b. major duties c. performance standards d. job title
6. Which term refers to a procedure for determining the duties and skill
requirements for a specific job and the kind of person most suitable for a position? a. job description b. job analysis c. talent management d. HR management
7. Human resource management is best defined as the process of ________.
a. organizing and scheduling work activities for teams
b. acquiring, training, appraising, and compensating employees
c. outsourcing and offshoring clerical jobs to foreign countries
d. controlling and orienting new employees
8. Which of the following data collection techniques would be most useful
when writing a job description for a software engineer? a. interviewing employees
b. analyzing organization charts c. observing employees d. developing process charts
9. Which of the following would most likely be included in the job
specification for a position being filled with untrained individuals? a. previous job performance b. length of previous service c. interests d. marital status
10. What should be the primary purpose of the talent management process?
a. providing competitive compensation
b. measuring organizational performance
c. retaining high-performing employees
d. achieving the firm's strategic goals
11. In today's business environment, what is a firm's main source of competitive advantage? a. creative advertising b. human capital c. technology d. financial structure
12. In most organizations, human resource managers are categorized as
________, who assist and advise ________ in areas like recruiting, hiring, and compensation.
a. staff managers; line managers
b. functional managers; staff managers
c. line managers; staff managers
d. line managers; middle managers
13. Which of the following is NOT a trend facing human resource managers today?
a. decreasing number of temporary workers
b. increasing diversity in the workforce
c. increasing age of the workforce d. Globalization
14. Which of the following terms refers to the goal-oriented and integrated
process of planning, recruiting, developing, managing, and compensating
employees throughout an organization? a. global HR management b. succession planning c. team building d. talent management
15. What is the final step of the process? job analysis a. creating a process chart b. determining a sample group
c. writing a job description
d. verifying data with supervisors Quiz 3
1. Suppose you have five employees to rate. You make a chart of all
possible pairs of employees for each trait being evaluated. Then, you
indicate the better employee of the pair for each pair. Finally, you add up
the number of positives for each employee. In this case, you have used the
________ method of performance appraisal. a. graphic ranking scale b. paired comparison c. alternation ranking d. forced distribution
2. Which of the following terms refers to a performance appraisal based
on surveys from peers, supervisors, subordinates, and customers? a. upward feedback b. team appraisal c. committee rating d. 360-degree feedback
3. Maria was recently hired as an accountant with a large marketing firm.
Today is Maria's first day of work, and she will be attending an employee
orientation session. Which of the following is LEAST likely to be
addressed during Maria's orientation? a. sales methods b. safety measure c. employee benefits d. daily routine
4. Which of the following would most likely occur during the
implementation stage of a training program?
a. conducting a needs analysis of newly hired workers
b. presenting the program to a small test audience
c. providing on-the-job training to the targeted group of employees
d. designing the program content for different learners
5. Anita, an HR manager, is in the process of conducting a job analysis.
She has just finished selecting a sample of representative positions. What should Anita do next?
a. contact supervisors to verify employees' tasks, responsibilities, and working conditions
b. develop a job description that includes working conditions and responsibilities
c. conduct a workflow analysis and develop a diagrammatic process chart for each job
d. interview employees to gather information about the job's duties and responsibilities
6. The process of making forecasts based on the relationship between some
causal factor like sales volume and the number of employees required is called ________. a. trend analysis b. ratio analysis c. computer analysis d. graphical analysis
7. Tests that measure a range of abilities including memory, vocabulary,
verbal fluency, and numerical ability are called ________ tests. a. aptitude b. achievement c. comprehensive d. intelligence
8. Human resource management is best defined as the process of ________.
a. organizing and scheduling work activities for teams
b. outsourcing and offshoring clerical jobs to foreign countries
c. controlling and orienting new employees
d. acquiring, training, appraising, and compensating employees
9. Which of the following best explains why HR management is important to all managers?
a. An enthusiastic labor force is likely to provide financial support to local unions.
b. Investing in human capital enables managers to achieve positive results for the firm
c. Economic challenges facing the world call for advanced cost-cutting and streamlining.
d. Technological changes and global competition require clear organization charts.
10. Maria, an HR manager at ATX Manufacturing, needs to know what
sorts of people to recruit for a process engineering job at the firm. Which
of the following would be most useful for Maria's task? a. organization chart b. industry standards c. job analysis d. performance appraisal
11. Internal equity refers to ________.
a. how fair the job's pay rate is when compared to other jobs within the same company
b. how a job's pay rate in one company compares to the job's pay rate in other companies
c. the perceived fairness of the processes and procedures used to make
decisions regarding the allocation of pay
d. the fairness of an individual's pay as compared to what his or her co-workers
are earning for the same or very similar jobs within the company, based on each individual's performance
12. What type of interview would most likely include the statement, "Tell
me about a time when you worked successfully in a team environment"? a. subjective b. situational c. puzzle d. behavioral
13. Which of the following is NOT one of the primary purposes of employee orientation?
a. The employee should become skilled with the firm's software.
b. The employee should have a clear understanding of what is expected.
c. The employee should understand the organization in a broad sense.
d. The employee should begin the process of learning the firm's preferences.
14. The information resulting from a job analysis is primarily used for writing ________. a. job descriptions b. training requirements c. performance standards d. corporate objectives
15. Workers at a t-shirt shop are paid a sum for each t-shirt they produce.
Which incentive plan is most likely used by the employer? a. merit pay b. variable pay c. piecework d. standard hour
16. Lisa is an HR manager who has been assigned the task of establishing
pay rates to ensure external equity. What should Lisa most likely do first? a. conduct a salary survey
b. use wage curves to price each pay grade
c. analyze a scatter plot of employee pay
d. compare performance appraisals
17. What specific activities listed below are part of the planning function?
a. giving each subordinate a specific task
b. training and developing employees
c. establishing quality standards
d. developing rules and procedures
18. Direct financial payments include all of the following EXCEPT ________. a. salaries b. insurance c. incentives d. Commissions
19. Lucas, an HR manager, has been assigned the task of creating a
training and development program for his firm's employees. According to
the ADDIE training process model, what is the first s that tep Lucas should take?
a. train the targeted group of employees b. conduct a needs analysis
c. design the program content
d. assess the program's successes or failures
20. Which of the following refers to studying variations in a firm's past
employment levels to predict future needs? a. graphical analysis b. job analysis c. ratio analysis d. trend analysis Quiz 2
1. Which of the following tests measures what someone has learned? a. cognitive ability test b. aptitude test c. job knowledge test d. achievement test
2. A firm's ________ should guide employment planning and determine
the types of skills and competencies the firm needs. a. strategic plan b. marketing plan c. organizational chart d. recruitment process
3. Steve, an HR manager for IBM, must decide what positions the firm
should fill in the next 6 months, which means Steve is currently working on ________. a. employee contracting b. candidate screening c. department training d. workforce planning
4. What is the primary goal of employee selection? a. achieving person-job fit
b. developing a diverse workforce
c. maintaining valid test scores d. avoiding negligent hiring
5. Hiring workers who have criminal backgrounds without proper
safeguards is considered ________. a. unreliable testing b. improper screening c. negligent hiring d. improper hiring
6. What is the primary way that a firm builds a brand that improves recruiting efforts?
a. developing environmentally-friendly ads
b. encouraging diversity in the workplace
c. creating a positive work environment
d. investing in the local community
7. Dr. Ross is interviewing for a position as Assistant Professor of Biology.
His interview is conducted by a team of faculty members who interview
him simultaneously and then combine their ratings into one score. This is
an example of a ________ interview. a. serial b. mass c. panel d. Sequential
8.Which of the following statements is representative of what might be
asked in a situational interview?
a. "Tell me about a time you showed leadership in a difficult situation."
b. "How have you handled ethical dilemmas in the past?"
c. "Suppose you were confronted with an angry customer who threatened
to sue the company. What would you do?"
d. "In this position, you are responsible for hiring and firing subordinates. Have
you ever fired anyone before? Tell me how you handled the situation."
9.Which of the following refers to company records that show the present
performance and promotability of inside candidates for the most important positions? a. qualifications inventory
b. personnel replacement chart c. employee ratio analysis d. employee replacement card