Job description of waiter - Tài liệu tham khảo | Đại học Hoa Sen

Job description of waiter - Tài liệu tham khảo | Đại học Hoa Senvà thông tin bổ ích giúp sinh viên tham khảo, ôn luyện và phục vụ nhu cầu học tập của mình cụ thể là có định hướng, ôn tập, nắm vững kiến thức môn học và làm bài tốt trong những bài kiểm tra, bài tiểu luận, bài tập kết thúc học phần, từ đó học tập tốt và có kết quả

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Môn: Luật và đạo đức kinh doanh (MKT 20111)

Trường: Đại học Hoa Sen

Thông tin:

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Tác giả:

Profile Kim Oanh
Job description of waiter/waitress
1. Job Identification
Job Title: Waiter/ Waitress Waiter/ WaitressJob category:
Department/ Group: Date: Employee Monday, February 6, 2023
Location: HoChiMinh Travel Required: Travel Required
2. Job summary
We are looking for a skilled Waiter or Waitress to take orders and deliver
food and beverages to our customers. The right Waiter/Waitress uplifts the
dining experience for customers. We are looking for someone who will have
the patience, personality, and perseverance to thrive in this role.
The ideal candidate will be an experienced professional, passionate about
work, responsible for the profession, and able to use his skills to conquer the
most demanding customers.
Our goal is to deliver a great overall dining experience to our guests.
3. Authority of incumbent (Relationships)
Have a very high level of job-required social interaction. They frequently
talk to customers and coworkers.
. Regularly work as part of a team.
. Communicate by a variety of means. They use telephone, e-mail, face-to-
face talks, letters, and memos on a daily basis.
. Are responsible for the results of work done by others.
. Occasionally are placed in conflict situations in which others may be
unpleasant or angry.
. When there is a problem, always report it to the manager.
4. Responsibilities and duties
+ Greeting guests and taking drink and food orders
+ Present menu and provide detailed information when asked (e.g. about portions,
ingredients or potential food allergies)
+ Inform customers about the day’s specials
+ Staying attentive to the needs of guests in the dining area
+ Delivering food from the kitchen to the guests
+ Ensuring the food order is made correctly by kitchen staff and looks presentable
for guests
+ Performing shift duties like delivering racks of cups to the service station, rolling
silverware, pre-bussing tables, wiping tables and removing debris, and more
+ Deliver checks and collect bill payments
+ Follow all relevant health department regulations
+ Provide excellent customer service to guests
5. Standards of performance
+ Work closely with management to serve customers in the best way
+ Perform duties as required by management and superiors
+ Record customer reviews and feedback from there to support management to
come up with the best solutions
+ Support management to check money to ensure revenue is not wasted
+ Deal with guests in a professional and courteous manner with a smile at all
times.
+ Maintaining grooming standards according to the hotel's uniform policy and
being ready to serve guests 20 minutes prior to start of the working schedule.
+ Keeping the essential serving tools such as: table crumble, pen, side tower, order
pad….
6. Working conditions
+ Working in a professional environment
+ Work indoors most of the time, but may sometimes work in outdoor
serving areas.
+ Often wear a special uniform or dress according to a dress code.
+ Work very near coworkers and customers. They often work within inches
of other people.
7. Job specification
Education :
+ High school diploma
+ Know basic math
+ Fluent in 2 or more languages
+ Knowledge of a culinary culture is an advantage
+ Know how to use cash registers and delivery apps
Skills :
+ Excellent presentation skills
+ Strong organizational and multitasking skills, with the ability to work well in
a fast-paced environment
+ Active listening and effective communication skills
Work experience:
Requires at least 1 year of service experience
Training:
+ All skills will be trained more professionally
+ Trained in communication skills in other languages
+ Training skills to serve difficult customers
Other characteristics:
+ Integrity – being honest and ethical
+ A high level of Professional manner
+ Learning attitude
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Job description of waiter/waitress 1. Job Identification
Job Title: Waiter/ Waitress
Job category: Waiter/ Waitress
Department/ Group: Employee
Date: Monday, February 6, 2023 Location: HoChiMinh
Travel Required: Travel Required 2. Job summary
We are looking for a skilled Waiter or Waitress to take orders and deliver
food and beverages to our customers. The right Waiter/Waitress uplifts the
dining experience for customers. We are looking for someone who will have
the patience, personality, and perseverance to thrive in this role.
The ideal candidate will be an experienced professional, passionate about
work, responsible for the profession, and able to use his skills to conquer the most demanding customers.
Our goal is to deliver a great overall dining experience to our guests.
3. Authority of incumbent (Relationships)
Have a very high level of job-required social interaction. They frequently
talk to customers and coworkers.
. Regularly work as part of a team.
. Communicate by a variety of means. They use telephone, e-mail, face-to-
face talks, letters, and memos on a daily basis.
. Are responsible for the results of work done by others.
. Occasionally are placed in conflict situations in which others may be unpleasant or angry.
. When there is a problem, always report it to the manager.
4. Responsibilities and duties
+ Greeting guests and taking drink and food orders
+ Present menu and provide detailed information when asked (e.g. about portions,
ingredients or potential food allergies)
+ Inform customers about the day’s specials
+ Staying attentive to the needs of guests in the dining area
+ Delivering food from the kitchen to the guests
+ Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
+ Performing shift duties like delivering racks of cups to the service station, rolling
silverware, pre-bussing tables, wiping tables and removing debris, and more
+ Deliver checks and collect bill payments
+ Follow all relevant health department regulations
+ Provide excellent customer service to guests
5. Standards of performance
+ Work closely with management to serve customers in the best way
+ Perform duties as required by management and superiors
+ Record customer reviews and feedback from there to support management to
come up with the best solutions
+ Support management to check money to ensure revenue is not wasted
+ Deal with guests in a professional and courteous manner with a smile at all times.
+ Maintaining grooming standards according to the hotel's uniform policy and
being ready to serve guests 20 minutes prior to start of the working schedule.
+ Keeping the essential serving tools such as: table crumble, pen, side tower, order pad…. 6. Working conditions
+ Working in a professional environment
+ Work indoors most of the time, but may sometimes work in outdoor serving areas.
+ Often wear a special uniform or dress according to a dress code.
+ Work very near coworkers and customers. They often work within inches of other people. 7. Job specification Education : + High school diploma + Know basic math
+ Fluent in 2 or more languages
+ Knowledge of a culinary culture is an advantage
+ Know how to use cash registers and delivery apps Skills :
+ Excellent presentation skills
+ Strong organizational and multitasking skills, with the ability to work well in a fast-paced environment
+ Active listening and effective communication skills Work experience:
Requires at least 1 year of service experience Training:
+ All skills will be trained more professionally
+ Trained in communication skills in other languages
+ Training skills to serve difficult customers Other characteristics:
+ Integrity – being honest and ethical
+ A high level of Professional manner + Learning attitude