Exercise 1: 1. Clarice Willard 6. town centre 2. 01928734566 7. 350 3. family member 8. bills 4. flat/apartment 9. 57 Thorney Leys 5. 2/two 10. email/e-mail Transcript Man:
Hello. Good Moves Accommodation Agency. Ben speaking. How can I help?
Woman: Good morning. I’m calling about an apartment on your website, and was
wondering if I could have some more information. M:
Certainly. Can I take your details before we get started? W: Sure. M:
Right, what’s your name, please? W:
OK, my name is Clarice Willard. Clarice is C-L-A-R-l-C-E. And Willard, Q1 W-l-L-L-A-R-D. M:
And have you got a contact number? W:
Yes, I’ll give you my mobile, which is 0192 8734566. Q2 M:
That’s great, thanks. And can I ask how you found us? W:
Of course. A family member used you last year and recommended you. So, Q3
I had a look at your website and. well, that’s why I’m calling now. M:
OK, so, which property are you interested in? W:
The apartment on Statham Street, the one on the 3rd floor. Q4 M:
Let me see. Ah, I’m afraid that flat’s no longer available. W: No? M:
No. it went this morning. It’s in a really popular part of town. We do have
a house on the same street, if you’re interested. It’s £950 a month. W:
Er, no, I think that’s much too expensive. I think an apartment is all we can afford. IELTS Thanh Loan 252 M:
Oh, so it’s not just for you? W:
No, me and a friend. We’re both starting work in the town next month. M:
Oh right, so it’s two of you. So, let’s see. Do you have any preferences in terms Q7 of location? W:
Both our jobs are in the town centre, so it would be good to be within Q6
walking distance of that, or perhaps a short bus journey away. Neither of
us have a car, so we’d be relying on public transport. M:
And what’s your budget? W: I’m sorry? M:
How much can you pay a month? W:
Let me see, er, £700 a month is probably our limit. M: Each? W:
No, that would be for the both of us. We wouldn’t be able to pay more than M:
£350 each. Oh, and that would have to include bills. Not phone bills, Q7-Q8
obviously, but things like electricity, gas and water. W:
Hmm, OK, well, we do have a place in the Bampton district, which is about ten
minutes by bus from town. It’s a two-bedroom apartment, and it’s less than
your budget, at £600 a month. Bills would be extra, unfortunately, but that
should still work out at less than £700. Although remember that electricity and
gas prices are going up all the time, so I can’t guarantee that. M: Do you have an address? W:
I do. The apartment number is 3, and it’s at 57 Thorney Leys Road … Q9 M:
Hang on, let me just make a note of that. 57 … W:
Thorney Leys Road. Thorney is T-H-O-R-N-E-Y and Leys is L-E-Y-S. And the
district is called Bampton. Do you have an email address? Q10 M: Yes. W:
In that case, I can send you the details, and then you can think about it. And if
you’re interested, I could arrange for a visit so you can see the place for
yourself. How does that sound? W:
Oh, that would be really helpful. It’s clarice_willard@... [fade] IELTS Thanh Loan 253 Vocabulary: - property
Meaning: a thing or things that are owned by somebody; a possession or possessions - no longer
Meaning: used to say that something which was possible or true before, is not now
- within walking distance of
Meaning: near something - budget
Meaning: the money that is available to a person or an organization - guarantee
Meaning: something that makes something else certain to happen IELTS Thanh Loan 254 Ex ercise 2: 1. Wallace 3. OX13 3NJ 5. W ork 7. Saturday May 2. 14 Rose Hill 4. 08723449162 6. 5.30 Transcript
Advisor: Good morning. International Book Fair ticket office. How can I help?
Caller: Oh, hello, I’d like to book some tickets for the fair, please. And I have a
few questions about the event as well, if that’s Ok. A:
Certainly. Well, let’s deal with the tickets first. Er, can I just take your details first? C: Sure A:
Let’s start with your name and address C:
OK, it’s Wallace. Augus Wallace Q1 A:
Could you spell your surname for me, please? C:
Of course. It’s W-A-L-L-A-C-E A:
Sorry, was that one L or two? C: Two, er, double L A:
Thanks, and your address? C:
OK, that’s 14 Rose Hill… Q2 A:
14, Rose Hill, is that “rose”, like the flower? C:
That’s right, and it’s in Wallington A:
Oh, I know Wallington, it’s just outside Oxford, isn’t it? C:
That’s right. And the postcode is OX13 3NJ Q3 A: OX30 3NJ C:
No, it’s OX13, and it’s N for November, not M for Mike. A:
Sorry, OX13 3NJ. Thank you. Do you have a contact number? C:
I do, it’s 0872 344 9162 Q4 A: 0872 344 9162 C:
Right. That’s my home number. If I’m not in, I can be contacted at work, Q5
on 0872 298 1191. I’m usually there from 9 in the morning until 5.30 in Q6 the evening. A:
And how many tickets would you like? C:
Two, please. For the Saturday A:
Two for Saturday May 7th Q7 C: C: That’s right IELTS Thanh Loan 255 Ex ercise 3: 1. Malaysian 3. 0404229160 2. 13 Anglesea 4. economist 5. dancing Transcript Don:
Hello. Come in and take a seat Jenny: Oh, thanks D:
Good, how can I help you? J:
Well, I’d quite like to join this International Social Club and I was D:
shopping you can help me. J:
Yes, no problem. Let’s me just get the form up my screen and I’ll fill in
your details. Let’s see… yes, here we are. Ok, the first think we need is your name D:
Foo, that’s F-double O J:
OK, great and can you tell me how old you are, Jenny? D:
I'm 21 . D Great and how long have you been here in Australia, by the way? J:
I arrived just last month, two weeks before the start of the academic year,
just to sort things out and settle in a bit. D:
Good idea. Where are you from originally? J:
I'm from Kuala Lumpur - that's where I was born and brought up. D:
So, you're Malaysian, are you? Q1 J:
That's right, though I lived in the United States for a couple of years when
I was a teenager - we went there for my father's Job. D:
Right. And can you tell me your current address, please? J:
Sure. Just at the moment I'm lodging with a family at 13 Anglesea Road Q2 in Bondi. D:
OK, let me just type that in. Er, how do you spell Anglesea , by the way? J:
It's spelled A- N-G- L- E- S-E-A D:
Thanks. That's quite a long way from the city centre, isn't it? Is it a
problem getting into the city centre? J:
Not really, because the buses are good, and it's a nice, quiet area to live in. IELTS Thanh Loan 256 D:
Mm. that's true. So I guess you must have a cell-phone number you can
give me so we can keep you informed of events and so on. J:
Yes. Let me just have a look - it's a new one, so I haven't learned the
number yet. Ah, here it is. It's 040 422 9160 Q3 D:
... 9160. OK, good. And you like the family you're living with? J:
Sure. They've got a little boy, who is quite noisy, but he's really no trouble. D:
Fine. Now, let's see, what's next? Er, yep. Can you tell me what you do - Q4
I mean, are you working or studying? J:
Well, at the moment I'm doing a temporary job with a company here in
Sydney– I'm an economist in fact D:
OK - and how long do you think you'll be here in Sydney? J:
At least a year. I may look for work here afterwards. D:
Great. Now, you want to join the International Social Club, and it would
be good to know a bit about your free-time interests as well. What do you like doing? J:
Well. I'm quite musical and I really enjoy singing. D: Mm-hm. J:
Back home. I sang with a band-just you know, for fun. But for me, what I
like best is dancing. You know, the modern sort? I really love it Q5 Vocabulary: - settle in Meaning: to place in - lodge
Meaning: to live in a place contemporarily - temporary
Meaning: lasting or intended to last or be used only for a short time; not permanent IELTS Thanh Loan 257 Ex ercise 4: 1. Dress Your Best 3. 09356 788 545 2 Kirby 4. (extra) charge 5. American Express Transcript Man:
Good afternoon, KT Furniture. Can I help you?
Woman: Oh. hello, yes. Um, I'm setting up a new office and I don't have Internet
access yet. But I'd like to place an order for some furniture M:
That's fine. You can do it over the phone. And I can fill in the form for you this end. W: Oh great, thanks M:
I just need to take a few customer details first if that's OK? W: Yes, fine M: What name is it? W: My name? M: Yes W: Oh, it's Sue Brown M:
Sue Brown -thanks. And what's the name of your company, Ms. Brown? W:
It's a clothing company, er... it's called 'Dress your best'. Q1 M:
OK. I'll just note that down 'Dress- for- best'. W: No - 'your best'. M:
Oh right, got it. So you make smart clothes? W:
Yes, formal dress for weddings and special occasions. We also repair and alter clothes. M:
I see. And where are you located - what's your postal address? W:
Right - well. We're on Kirby Trading Estate. M:
Kirby - how do you spell that? Q2 W: It's K-1-R-B-Y. M:
Oh. I know that area. It's New Hampton Road, isn't it? W:
Yes. that's right, number 210 - in South Down. M:
OK. And can I have a contact number for our delivery man? W:
Sure – it's probably best if I give you my mobile number M: OK. IELTS Thanh Loan 258
W: The number's 09356 788 545 . Q3 M: OK, double 7 8 . W: No - 7 double 8. 5-4-5.
M: Ah ... OK. That's great. Now just a couple more questions before I take your order … W: Fine.
M: We have two delivery dates this month, and you should be able to have either. W: When are they?
M: Well, there's one on the 16th of the month, but there's a charge of 40 dollars for that one. W: Oh. That's a lot!
M: Mmm. Or there's option 2 which is the end of the month . . . I'll have to confirm
the date later. And that's a free delivery.
W: I'll take option 2. Thanks. I don't want to pay a charge . Q4
M: OK - I'll note down 'no charge'.
W: We haven't organised the office yet. So there should be plenty of time.
M: Mm-hm. And lastly, you don't have an account with us .. so how would you like to pay?
W: Oh- I'll pay by credit card. M: OK - w1ll that be Visa? W: Is American Express OK? Q5 M. Absolutely fine. Vocabulary: - formal dress
Meaning: the clothes which are worn in special occasions - alter
Meaning: to become different; to make somebody/something different IELTS Thanh Loan 259 Ex ercise 5: 1. 23rd July/ 23/7/ 7/23 3. 07968 355630 2. HEPWORTH 4. electricity 5. drain/ sewer Transcript
Narrator: You will hear a woman talking in the phone to a campsite manager.
Man: Hi, Lake Pane Campground. Can I help you?
Woman: Oh, hi, yes, um. I wonder if we could book a site on your campground?
M: Sure. My computer’s down at the moment, so I just need to get a form.
OK – how many nights would you like to stay for?
W: Um, well, ideally, we’d like to stay for five.
M: Five nights, OK. So when are you planning to arrive?
W: Well, we’ll be travelling around the area from mid-July and we think we’ll be at Q1 the lake by about the 24th
M: Let’s see. July’s a busy time. We could probably fit you in, but to be honest, if Q1
you want five nights, it would be better to get here a day earlier. We’ve got a big
group coming at the end of the month.
W: OK – the 23rd’s fine. We weren’t sure so… Q1
M: Great. Do you just want somewhere to park and pitch a tent, or do you have an RV? W: An RV?
M: Yeah – you know, a recreational vehicle… a camper van
W: Oh right, yes, we’re driving a van, so…
M: OK, that’s fine. So, um, what name is it, please?
W: It’s Hepworth, that’s H-E-P-W-O-R-T-H Q2
M: OK thanks. I’ve heard that name before.
W: Well, it’s quite common in England – particularly in Yorkshire. That’s where we’re from.
M: I was going to ask you if you were in the UK. It’s a really good line, isn’t it? W: Yes
M: Would this be your contact number?
W: Yes – it’s 07968355630 Q3 IELTS Thanh Loan 260 M: Great, thanks
W: Do you want my home number as well? M: No, that’s fine W: OK
M: We supply a number of facilities. I don’t know if you’re familiar with the way campgrounds work here.
W: It would be good if you could explain.
M: Well, you’re coming in the RV, so would you like to hook up to our electricity? W: Oh yes, please
M: You can also attach your vehicle to the water taps here
M: I hope it’s all easy to do
M: Yeah – you just plug into the electricity and switch on the water. The people who Q4
hire our the RVs will explain it all.
W: OK – and what about waste water?
M: Sure – you can have a site with a sewer – or I think you guys call it a drain – Q5
that’s a bit extra. Not all campground have that facility, you see.
W: Fine, we’ll have it. So what’s the total and…. Vocabulary: - campground
Meaning: a place for a camp or for a camp meeting - pitch
Meaning: to erect or set up (a tent, camp) - recreational
Meaning: of or relating to recreation - camper van
Meaning: a motor caravan - sewer
Meaning: an artificial conduit, usually underground, for carrying off waste water and refuse IELTS Thanh Loan 261 Ex ercise 6: 1. 27 Bank Road 6. Paynter 2. (a) dentist 7. brother-in-law 3. Sable
8. (travel/traveling) (to) work 4. Northern Star 9. Red Flag 5. stolen 10. 450 Transcript
WOMAN: Hello… motor insurance department… MAN:
Oh hello… I’d like to ask about insurance for my car.
WOMAN: Yes, of course. I’ll just take a few details. What’s your name? MAN: Patrick Jones. WOMAN: And your address? MAN: It’s 27 Bank Road. Q1
WOMAN: 27 Bank Road. Is that in Greendale? MAN: Yes.
WOMAN: And what’s your daytime phone number? MAN:
My work number is 730453.
WOMAN: And could I ask what your occupation is? MAN: Dentist. Q2
WOMAN: OK… now a few details about your car… What size is the engine? MAN: It’s 1200 CCS.
WOMAN: Thank you… and the make and model? MAN: It’s a Hewton Sable.
WOMAN: Could you spell the model name please? MAN: Yes… S-A-B-L-E. Q3
WOMAN: Ah yes.., thanks. And when was it made? MAN: 1997.
WOMAN: Lovely… right… I presume you’ve had a previous insurer? MAN: Yes.
WOMAN: Right… we need to know the name of the company. MAN:
Yes… it was Northern Star. Q4
WOMAN: Thank you, and have you made any insurance claims in the last five years? MAN: Yes… one in 1999. IELTS Thanh Loan 262
WOMAN: And what was the problem? MAN:
It was stolen … but… Q5
WOMAN: That’s fine, Mr. Jones… that’s all we need to know at the moment…
WOMAN: And will there be any other named drivers? MAN: Just the one… WOMAN: And his name? MAN: Simon Paynter . Q6
WOMAN: Could you spell the surname please? MAN: P-A-Y-N-T-E-R.
WOMAN: OK thank you… And what relationship is he to you? MAN:
He’s my brother-in-law. Q7
WOMAN: And what will you or Mr. Paynter be using the car for? MAN:
Well… mainly for social use…
WOMAN: Social use. Will you be using it to travel to work ? Q8 MAN: Yes… sometimes. WOMAN: …Anything else? MAN: No. That’s it…
WOMAN: And finally… when would you like to start the insurance? MAN:
I’ll need it from the 31st of January.
WOMAN: Right… Mr. Jones… I’m getting a couple of quotes coming up on the
computer now… and the best bet looks like being with a company called Red Flag. Q9 MAN: Yeah.
WOMAN: And that comes out at $450 per year… Q10 MAN:
Well… that seems OK… it’s quite a bit lower than I’ve been paying up to now…
WOMAN: Great… so would you like me to go ahead with that? MAN: Sure… why not?
WOMAN: How would you like to pay? Vocabulary: - presume Meaning: to guess - insurer
Meaning: a person or company that contracts to indemnify another in the event of loss or damage IELTS Thanh Loan 263 Ex ercise 7: 6. International House 8. (an) office assistant 7. B659 9. answer (the) phone 10. 11.30 Transcript AGENT:
Now, what’s your name again?
STUDENT: Anita Newman—that’s N-E-W-M-A-N. AGENT:
And your address, Anita?
STUDENT: I’m in one of the Halls of Residence for post-graduate students, you
know, International House. Q6 AGENT:
OK—that’s easy. What’s your room number there?
STUDENT: Room B569 – no sorry B659. I always get that wrong. I haven’t been Q7 living there very long. AGENT:
Do you have any other skills? Typing, languages, that sort of thing?
STUDENT: Well, I speak some Japanese. AGENT:
Right, I’ll make a note of that. Now—let’s see what else is available.
What do you think of administrative work? There is a position for an Q8
Office Assistant at the English Language Centre.
STUDENT: That sounds interesting. AGENT:
It’s for 3 days a week—Monday, Friday and Saturday mornings. Interested?
STUDENT: Mmm. I was hoping to have Saturdays free. But I need the work so …
can you tell me what the job involves? AGENT:
Yes, sure. It says here that you’ll be required to deal with student
enquiries and answer the phone. Q9 AGENT:
I’m sure I can handle all that without a problem.
Great. Well, would you like me to arrange an interview for you? Say,
Friday morning, around ten?
STUDENT: Could we make it a bit later? Unfortunately, I’ve got something to do
at ten. Would that be OK? AGENT:
Not a problem. How about eleven thirty? Hope it works out for you Q10 Anita.
STUDENT: Me too. And thanks for all your help. IELTS Thanh Loan 264 Vocabulary: - deal with
Meaning: to solve problems or issues - enquiry
Meaning: a seeking or request for truth, information, or knowledge - handle
Meaning: to deal with a situation, a person, an area of work or a strong emotion IELTS Thanh Loan 265 Ex ercise 8: 3. 48 North Avenue
7. (the/a) pianist/piano player 4. WS6 2YH 8. 10.50 5. 01674 553242 9. 4
6. (free) refreshment(s)/ drink(s) 10. 50% Transcript NINA:
So will you fill in the form or shall I?
GEORGE: I’ll do it. Name: George O’Neill. Address: 48 North Avenue, Westsea. Q3
Do you remember our new postcode? Still can’t remember it. NINA:
Just a minute – I’ve got it written down here. WS6 2YH. Do you need the Q4 phone too?
GEORGE: Please. I’m really bad at numbers. NINA:
01674 553242. So, let’s book two tickets for Guitarrini. Q5
GEORGE: Okay. If you’re sure 7.50 each is all right. How do you feel about the singer? NINA:
I haven’t quite decided. But I’ve noticed something on the booking form
that might just persuade me! GEORGE: What’s that then? NINA:
Free refreshments! Q6 GEORGE: Really? NINA:
Yes, look here. Sunday 17th of June. Singer, ticket 6.00 includes Q6
drinks in the garden. Sounds like a bargain to me!
GEORGE: Yes, let’s book two tickets for that. So, what else? I’m feeling quite keen
now! How about the pianist on the 22nd of June? Q7
GEORGE: Anna Ventura? I’ve just remembered that’s my evening class night.
That’s okay. I’ll just have to go on my own – but we can go to the
Spanish dance and guitar concert together, can’t we?
GEORGE: Yes – I’m sure Tom and Kieran would enjoy that too. Good heavens –
10.50 a ticket! I can see we’re going to have to go without food for the Q8
rest of the week – we’ll need to book four ! Q9 NINA:
Wish we were students – look! Children, Students and Senior Citizens
get a 50% discount on everything. Q10 GEORGE: If only! IELTS Thanh Loan 266 Vocabulary:
- refreshment (noun): food or drink
Meaning: something to eat or drink like food or drink - bargain
Meaning: an advantageous purchase, especially one acquired at less than the usual cost - discount
Meaning: an amount deducted from the usual list price IELTS Thanh Loan 267 Ex ercise 9: 1. waiter(s) 6. jacket 2. day off 7. 28 June 3. break 8. Urwin 4. (free) meal 9. 12.00 (pm)/noon/mid-day 5. dark (colored/coloured) 10. reference Transcript
WOMAN: Hello, West Bay Hotel. Can I help you? MAN:
Oh, good morning. I’m ringing about your advertisement in the Evening Gazette.
WOMAN: Is that the one for temporary (Example) staff? MAN: That’s right.
WOMAN: Yes. I’m afraid the person who’s dealing with that isn’t in today, but I can
give you the main details if you like. MAN:
Yes, please. Could you tell me what kinds of staff you are looking for?
WOMAN: We’re looking for waiters at the moment. There was one post for a cook, Q1
but that’s already been taken. MAN:
Oh right. Erin, what are the hours of work?
WOMAN: There are two different shifts – there’s a day shift from 7 to 2 and a late shift from 4 till 11. MAN:
And can people choose which one they want to do?
WOMAN: Not normally, because everyone would choose the day shift I suppose.
You alternate from one week to another. MAN:
Okay. I’m just writing all this down. What about time off?
WOMAN: You get one day off and I think you can negotiate which one you want, Q2
it’s more or less up to you. But it has to be the same one every week. MAN:
Do you know what the rates of pay are?
WOMAN: Yes, I’ve got them here. You get £5.50 an hour, and that includes a break. Q3 MAN:
Do I have to go home to eat or…
WOMAN: You don’t have to. You can get a meal in the hotel if you want to, and Q4
there’s no charge for it so you might as well. MAN:
Oh good. Yes, so let’s see. I’d get er, two hundred and twenty one, no,
two hundred and thirty one pounds a week? IELTS Thanh Loan 268
WOMAN: You’d also get tips-our guests tend to be quite generous. MAN:
Ern, is there a uniform? What about clothes?
WOMAN: Yes, I forgot to mention that. You need to wear a white shirt, just a plain Q5
one, and dark trousers. You know, not green or anything like that. And we don’t supply those. MAN:
That’s okay, I’ve got trousers, I’d just have to buy a couple of shirts.
What about anything else? Do I need a waistcoat or anything? Q6
WOMAN: You have to wear a jacket , but the hotel lends you that. MAN:
I see. Er, one last thing – I don’t know what the starting date is. Q7
Just a minute, I think it’s sometime around the end of June. Yes, the 28th, in time for the summer. MAN:
That’s great. I’m available from the 10th.
WOMAN: Oh good. Well, if you can call again you need to speak to the Service Q8
Manager. Her name’s Jane Urwin, that’s U-R-W-I-N, and she’ll
probably arrange to meet you. MAN:
Okay. And when’s the best time to ring?
WOMAN: Could you call tomorrow? Um, she usually starts checking the rooms at Q9
midday, so before then if you can, so she’ll have more time to chat. I’ll
just give you her number because she’s got a direct line. MAN: Thanks.
WOMAN: It’s 832 double – 0 9. MAN: 823 double -0 9? WOMAN: 832 MAN:
Oh, okay. Yes, I’ll do that. Q10
WOMAN: And by the way, she will ask you for a reference, so you might like to be
thinking about that. You know, just someone who knows you and can vouch for you. MAN:
Yes, no problem. Well, thanks very much for your help.
WOMAN: You’re welcome. Bye. MAN: Bye. IELTS Thanh Loan 269 Vocabulary:
- shift (noun): ca
Meaning: a period of time worked by a group of workers who start work as another group finishes - alternate
Meaning: (of two things) happening or following one after the other regularly - negotiate
Meaning: (with somebody) (for/about something) to try to reach an agreement by formal discussion - vouch for
Meaning: (formal) to say that you believe that something is true or good because you have evidence for it IELTS Thanh Loan 270 Ex ercise 10: 1. answer(ing) (the) phone 6. after 11 (o’clock) 2. Hillsdunne Road 7. clear voice 3. library 8. think quickly 4. 4.45 9. 22 October 5. national holidays 10. Manuja Transcript WOMAN:
Good evening. King’s Restaurant. MAN:
Good evening. I’m ringing about the job I understand you have vacant. WOMAN: Oh yes. MAN:
I’d like to find out a few more details, if I may. WOMAN:
Yes, of course. Can I take your name? MAN: It’s Peter Chin. WOMAN:
Okay Peter. Well, if you want to ask about the job and then if we’re both
still interested, we could arrange for you to come for an interview. MAN:
Great, thanks. I’m afraid I missed the advert for the job but heard about it from a friend. WOMAN:
That’s no problem at all. What would you like to know? MAN:
Well, um, what sort of work is it — washing up? WOMAN:
It’s answering the phone. Q1 MAN: Oh right, fine. WOMAN:
And not waiting at table. MAN:
That’d be good. And how many nights a week would it be? WOMAN:
Well, we’re really only busy at the weekend. MAN: So two nights? WOMAN:
Three actually, so it would work out at twelve hours a week. MAN:
That’d be fine. It wouldn’t interfere with my studies. WOMAN:
Are you at the university? MAN:
Yes. First year Physics student. WOMAN: Oh, right. MAN:
Um, and because I’m not an EU national would I need a work permit? WOMAN:
Yes you would. Just get your tutor to sign it. IELTS Thanh Loan 271