Leadership and Management Communication Case Study - Tài liệu tham khảo môn Tiếng Anh ( TA8 ISW) | Đại học Hoa Sen

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Môn: Tiếng Anh (TA8 ISW)

Trường: Đại học Hoa Sen

Thông tin:

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Tác giả:

Profile Kim Oanh
Leadership and Management Communication Case Study
1. How can Laura most effectively use both management and leadership skills
in her role as associate director? What combination of the two do you think
would work best in this setting?
Laura can adopt a combination of the two that focuses on empowering her team
while ensuring effective execution of tasks. Laura should use her management
skills to ensure that tasks are properly organized, resources are allocated
effectively, and timelines are met. She can provide clear instructions, establish
efficient workflows, and monitor progress to ensure productivity and
accountability within the department. Laura should also leverage her leadership
skills to inspire and motivate her team. She can set a positive example by
demonstrating a strong work ethic, fostering open communication, and recognizing
and celebrating achievements. The combination of and management leadership
skills that would work best in this setting is one that balances the need for structure
and organization ( ) with the ability to inspire and empower the team management
(leadership).
2. What steps could be taken to build staff confidence?
First, Laura should prioritize open and transparent communication with her team.
Regularly provide updates on organizational changes, projects, and any relevant
information. Encourage an environment where staff members feel comfortable
expressing their concerns, ideas, and feedback.
Then, acknowledging and appreciating the efforts and achievements of the staff.
Provide constructive feedback on their work, highlighting both strengths and areas
for improvement. This helps build confidence by demonstrating that their
contributions are valued.
Finally, support staff in achieving a healthy work-life balance by promoting
flexible work arrangements when possible, encouraging breaks and time off, and
demonstrating understanding and empathy towards their personal needs and
commitments.
3. What advice would you give Laura on improving her leadership skills and to
the managers on improving their management skills?
For Laura:
Foster a positive and supportive work environment by adopting a more optimistic
and encouraging communication style. Focus on highlighting achievements and
possibilities rather than dwelling on negatives.
Seeking feedback from her team members and actively listening to their concerns
and suggestions. Encourage an open-door policy that allows for honest and
constructive dialogue.
And for the managers:
Collaborate with Laura and other managers to establish effective communication
channels and ensure the sharing of vital information, such as budgets and resource
allocation.
Prioritize workload management and consider redistributing responsibilities to
prevent staff from becoming overworked.
Provide regular feedback and support to their team members, helping them set
clear goals and providing guidance on how to achieve them.
4. Which leadership style do you think a leader would need to be effective in
this situation?
In this situation, a leader would need a leadership style that focuses on inspiring
and motivating their team members to achieve exceptional performance and
personal growth. A leadership style that can inspire a shared vision and clearly
communicate the purpose and importance of their work, and can rally the team
around a common goal and inspire them to go above and beyond.
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Leadership and Management Communication Case Study
1. How can Laura most effectively use both management and leadership skills
in her role as associate director? What combination of the two do you think
would work best in this setting?
Laura can adopt a combination of the two that focuses on empowering her team
while ensuring effective execution of tasks. Laura should use her management
skills to ensure that tasks are properly organized, resources are allocated
effectively, and timelines are met. She can provide clear instructions, establish
efficient workflows, and monitor progress to ensure productivity and
accountability within the department. Laura should also leverage her leadership
skills to inspire and motivate her team. She can set a positive example by
demonstrating a strong work ethic, fostering open communication, and recognizing
and celebrating achievements. The combination of management and leadership
skills that would work best in this setting is one that balances the need for structure
and organization (management) with the ability to inspire and empower the team (leadership).
2. What steps could be taken to build staff confidence?
First, Laura should prioritize open and transparent communication with her team.
Regularly provide updates on organizational changes, projects, and any relevant
information. Encourage an environment where staff members feel comfortable
expressing their concerns, ideas, and feedback.
Then, acknowledging and appreciating the efforts and achievements of the staff.
Provide constructive feedback on their work, highlighting both strengths and areas
for improvement. This helps build confidence by demonstrating that their contributions are valued.
Finally, support staff in achieving a healthy work-life balance by promoting
flexible work arrangements when possible, encouraging breaks and time off, and
demonstrating understanding and empathy towards their personal needs and commitments.
3. What advice would you give Laura on improving her leadership skills and to
the managers on improving their management skills? For Laura:
Foster a positive and supportive work environment by adopting a more optimistic
and encouraging communication style. Focus on highlighting achievements and
possibilities rather than dwelling on negatives.
Seeking feedback from her team members and actively listening to their concerns
and suggestions. Encourage an open-door policy that allows for honest and constructive dialogue. And for the managers:
Collaborate with Laura and other managers to establish effective communication
channels and ensure the sharing of vital information, such as budgets and resource allocation.
Prioritize workload management and consider redistributing responsibilities to
prevent staff from becoming overworked.
Provide regular feedback and support to their team members, helping them set
clear goals and providing guidance on how to achieve them.
4. Which leadership style do you think a leader would need to be effective in this situation?
In this situation, a leader would need a leadership style that focuses on inspiring
and motivating their team members to achieve exceptional performance and
personal growth. A leadership style that can inspire a shared vision and clearly
communicate the purpose and importance of their work, and can rally the team
around a common goal and inspire them to go above and beyond.