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VIETNAM NATIONAL UNIVERSITY – HO CHI MINH CITY 
INTERNATIONAL UNIVERSITY 
SCHOOL OF INDUSTRIAL ENGINEERING & MANAGEMENT    Course Code: IS040IU 
MANAGEMENT INFORMATION SYSTEMS with 
ENTERPRISE RESOURCES PLANNING APPLICATION 
Introduction to S4HANA _ Using Global Bike 
Case Study: Sales and Distribution 
Contribution based on assigned  Student Full Name  Student ID  task  Nguyễn Doãn Nho  BAFNIU21526  100% (Step 9,10,11,12)  Phạm Huỳnh Anh Thy  BAFNIU21593  100% (Step 1,2,3,4 )  Đỗ Nhật Bảo Trân  IELSIU22319  100%( Step 13,14,15,16)        November 2023  I. Objectives  Knowledge 
CLO1. Able to describe the key processes in the firms supported by modern ERP systems.     
CLO2. Able to explain the roles of ERP systems in managing and planning resources and 
information systems in the firm.  Skill  
CLO3. Able to carry out actions to apply the concepts covered in the text to real-world 
situations and to the running case study used in their hands-on exercises, cooperate in group  work to complete exercises.  Attitude 
CLO4. Able to reason around ethical and privacy issues in information system control and  apply ethical practices.  II. Answer 
Please answer questions, record messages, or paste screenshots as directed throughout the 
SD Case Study to the table below.  Step and PIC  Recording  1. Create New   Customer  David Lopez 
[Screenshot of your business partner general information]  [Record] 
Business Partner Number : 1003614  [Answer] 
1) How many Distribution Channels are there in GBI? Name them. 
There are 3 distribution chains. The first ones are GBI - US00 - UE00 - WH - BI - 
AS and this problem of distribution channels can be solved using the bill of 
material concept. The second and third ones are GBI - US00 - UW00 - WH - BI - 
AS and GBI - US00 - UW00 - IN - BI - AS 
2) What Divisions are available in the US East Sales Organization? The 
US East Sales Organization typically consists of the following divisions: + 
Enterprise Sales Division: This division focuses on selling          
products and services to large-scale enterprises and forming longterm 
strategic partnerships + Mid-Market Sales Division: This division focuses on 
selling products and services to mid-sized companies and businesses. +Small 
Business Sales Division: This division focuses on selling products and services 
to small businesses and startups. +Channel Sales Division: This division 
focuses on building and managing relationships with channel partners to 
facilitate the indirect sale of products and services. + Inside Sales Division: 
This division focuses on selling products and services through phone and 
online channels, usually targeting smaller companies and individual  customers. 
3) List out the 21 built-in incoterms in SAP. Which one is for sea  freight only? 
+ EXW (Ex Works) 
+ FCA (Free Carrier) 
+ CPT (Carriage Paid To) 
+ CIP (Carriage and Insurance Paid To) 
+ DAT (Delivered At Terminal) 
+ DAP (Delivered At Place) 
+ DDP (Delivered Duty Paid) 
+ CFR (Cost and Freight) 
+ CIF (Cost, Insurance, and Freight) 
+ FAS (Free Alongside Ship) 
+ FOB (Free On Board) 
+ DPU (Delivered at Place Unloaded) 
+ DDP (Delivered Duty Paid) 
+ DEQ (Delivered Ex Quay) 
+ DDP (Delivered Duty Paid) 
+ FOB (Free On Board) 
+ FAS (Free Alongside Ship) 
+ FCA (Free Carrier)  
+ DDU (Delivered Duty Unpaid) 
+ DES (Delivered Ex Ship) 
+ DAF (Delivered At Frontier) 
Among these, FAS is speciacally for sea freight only.       2. … 
[Create contact person who is the group leader. Screenshot of your  contact person general info]    [Record] 
Contact Person Number : 1003616  [Answer]         
4) Why do we have to create a business partner two times in the SD 
case study but only one time in the MM case study? + Different 
roles: In the SD case study, the business partner may have different roles or 
functionalities within the sales process, such as a customer and a vendor. 
Therefore, creating two separate instances allows for distinct management 
and data handling for each role. In the MM case study, there might not be a 
need for a dual role or separate handling, resulting in creating a business 
partner only once. + Unique functionalities: The SD case study might involve 
unique functionalities or configurations that require separate instances of 
the business partner. It could be due to specific customer requirements, 
contractual agreements, or complex sales processes. On the other hand, the 
MM case study might not have such unique requirements, resulting in a 
single business partner creation. + Limitations or restrictions on the system: 
It's critical to take into account any limitations or restrictions on the system 
that can need the use of numerous instances of the business partner. 
5) Does SAP understand that this contact person belongs to The Bike 
Zone at this point? Elaborate your answer.  3. ... 
[Screenshot of the relationship info]        4. … 
[Screenshot of inquiry overview]  [Record]   
Material Numbers : DXTR1160 and PRTR1160  Inquiry Number : 10000101      [Answer] 
6) Explain how Order Probabilities can be interpreted in real life.  5. … 
[Screenshot showing your applied discount]  [Record]  Quotation Number :  [Answer] 
7) What is the difference between the two types of discount used?  6. … 
[Screenshot of standard order overview]  [Record]  Standard Order Number :  [Answer] 
8) How many Order Types are there in SAP? Explain your  understanding of GR and BV.      7. … 
[Screenshot of your Stock Overview Basic List]  [Answer] 
9) List out what we have in stock at Plant MI00.  10)Why do we need this step?  8. …  [Answer] 
11)Explain your understanding of the info in Future Supply.    9. … 
[Screenshots of Create Outbound Deliveries before AND after searching]              10. … 
[Screenshot of your Fulfillment screen]                    11. … 
[Screenshot showing your Goods Issue]  [Record]  Goods Issue Number : 1003052    [Answer] 
12)Explain your understanding of the Pick process. 
Regardless of which method you choose, order picking is simply the 
process of pulling the right product from inventory to place an order. This 
is the first step in the order fulfillment process, so if the warehouse gets     
the order picking process right they will be one step closer to achieving  customer satisfaction.      12. … 
[Screenshot of your Stock Overview Basic List]      [Answer] 
13)Explain the difference between the Stock Overview Basic List in  step 7 and step 12. 
In step 7, the Stock Overview Basic List refers to a basic list or summary of 
stocks that provides a high-level view of important information related to 
each stock. This basic list typically includes details such as the stock symbol, 
current price, overall performance, volume traded, and any recent changes.         
On the other hand, in step 12, the Stock Overview Basic List represents a 
more comprehensive and detailed list of stocks. It contains additional 
information beyond the basic list mentioned earlier. This more extensive list 
includes various fundamental and technical indicators, financial ratios, and 
key metrics for each stock. These may include earnings per share (EPS), price-
to-earnings ratio (P/E ratio), dividend yield, market capitalization, average 
daily trading volume, and other relevant datas.  13. … 
[Screenshot of your Invoice Overview]  [Record]    Invoice Number : TMP0000056  14. … 
[Screenshot of the billing document]  [Record]           
Billing Document Number : 90000049  [Answer] 
14)What is the difference between Billing Documents and Customer  Invoice?  15. … 
[Screenshot of your journal entry]  [Record]           
Journal Entry Incoming Payment : 20,092.50USD  [Answer] 
15)What event initiated this step?  16. … 
[Screenshot of the Document Flow for this sale]          [Answer] 
16)Based on G/L Document Flow, use T-account to represent different  postings from this sale. 
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