UNIT 1 Monotalk 1:
Today I show you how to replace the keyboard of Dell Inspiron laptop. We need to prepare a
flathead screwdriver. Remember to remove all the peripherals before the installation. Be carefull
because using razor blades may leave some scratches on the device. To replace the keyboard,
1. Slide two battery release latches.
2. Lift to remove the battery.
3. Turn over and open the laptop.
4. Use flat head screwdriver to pry 5 keyboard latches.
5. Lift the keyboard up about 30 degrees.
6. Disconnect the keyboard cable and bezel. 7. Remove the old keyboard.
8. Reverse the steps to install the new keyboard. Monotalk 2:
Today I show you how to replace the battery of the Iphone X. We need one screwdriver, one suction
cup, 1 iopener, 1 pair of tweezers, 1 plastic pry tool, and 1 spudger. Remember to turn off the
power. The replacement can cause the loss of water resistance. To replace the battery for iphone X,
do the following steps. Step 1, use the screwdrive to remove the screws at the bottom. Use Iopener
to soften the adhesive. Clip the suction cup onto the screen and use a pry tool to pry out the screen.
Lift up the screen 90 degrees on the right. Take off the small screws holding the battery cable and
the motherboard. Next, use the tweezers to lift up the metal bracket. Use a spudger to pry away the
battery connector and 3 display connectors. Use tweezers to remove the battery stripe. Remove the
old battery. Reverse the above steps to install the new battery. UNIT 2 Operation of AC:
I will show you the operation of the air conditioner. Air conditioner is a very useful equipment in
any house for cooling in summer and warming the place in winter. It includes some main parts like
compressor to keep the refrigerant flowing through the system at specific rates of flow and at
specific pressures; condenser to change the temperature of refrigerant; drier to prevent contaminants
from flowing through system; metering device to maintain a specific rate of flow of refrigerant into
the low side of the system; evaporator to change from liquid to air, gas.
The operation of AC is very simple. Firstly, when you switch the air conditioner on, the thermostat
control sends 120 volts current to the compressor and the fan motor. Then, the compressor
compresses refrigerant in gas form into the condenser coils. Once the refrigerant has passed through
the condenser coils and the capillary tube, it travels to the evaporator coils located near the front of
the unit. Then, it expands into a gas which makes the coils cold. The gas flows through the coils to a
suction line attached to the compressor. The compressor converts the gas back into a liquid and the cooling cycle continues. Operation of CPU:
I will show you the operation of the CPU. CPU is Central Processing Unit and the most important
part in the computer system. Its main functions is processing, calculating and moving data. Some
basic components of the CPU include CU, LU, register and cache memory. Control unit direct the
whole computer system to process program’s instruction using electrical signals. LU or logic unit is
applied to perform calculation and logic operation in bitwise form. Register will keep the data of the
processor and cache, a very small part can store programs or instructions which are again and again
used by software for operation.
The operation of CPU is very simple. Firstly, when users request an instruction or a program, CPU
will draw it from RAM, then read, calculate and transport data. Data will travel through system bus
and they will be processed here. Thus, the action requested by the user is done and the user gets the
processed and calculated information. UNIT 3 Lesson 1: conversation
A: Good evening. How can I help you?
B: I want to buy a laptop for playing games.
A: We have two different models: Dell Inspiron and Lenovo Legion.
B: Can you tell me about their displays and processors?
A: Dell has a 15-inch full HD display. Lenovo has a 15.6-inch full HD (High Definition). Dell is
powered by 2.5 GHz Intel Core i5 while Lenovo is powered by 2.8 GHz Intel Core i7.
B: So Dell’s display is smaller than Lenovo’s display. And Lenovo is faster than Dell. Can you tell
me about their storage capacity and battery life?
A: Dell has 8GB of RAM and 1TB of hard drive with 256 GB SSD. Lenovo has 16 GB of RAM
and 2 TB of hard drive with 128 GB SSD. Dell’s battery life is 11 hours while Lenovo’s battery life is 6 hours.
B: So Lenovo has more storage while Dell’s battery life is longer. How much are they?
A: Dell is $899 while Lenovo is $1199.
B: So Lenovo is more expensive. How about other features?
A: Both Dell and Lenovo have backlit keyboard. Dell also has spacious touchpad with smooth
texture and nice clicky response and accurate gestures. After these features, I think you can choose
the model that is right for you
B: Ok. Well. Thanks very much. I’ll buy Dell/ Lenovo. Lesson 2: Conversation:
A: Good morning. My old phone has stopped working. I want to buy a new iPhone X.
B: Me too. I want to buy an iPhone X for my mother. Let’s review this phone.
A: Okay. What’s its typical specifications?
B: It’s designed with glass body and stainless steel frame. It has a 5.8-inch super AMOLED
touchscreen. In addition, it is powered by a A11 Bionic hexa-core processor. It has a dual 12 MP
rear camera and 7 MP augmented reality front camera. Finally, the battery life is up to 21 hours. What are its main features?
A: Face ID is enabled by TrueDepth Camera for facial recognition. There is no home button and
fingerprint sensor. Animoji can track your facial expression and record what you say. Besides,
wireless charging is very convenient. How much does it cost?
B: It has two versions: $999 for 64GB version and $1,149 for 256 GB version. What about its pros?
A: In my opinion, it has many pros. It has a beautiful design, a vivid display, a powerful processor and dual cameras.
B: I totally agree with you. That sounds very interesting.
A: Can you tell me about the cons of iPhone X?
B: I think that the price is very expensive, it doesn’t have any home button and the battery life is short.
A: I agree with you. But I will buy it because its features are really great. B: I will buy it too. Monotalk:
1. Today I want to review a smart phone which I have used. It is iPhone 6. It is manufactured
by Apple and costs about 5 million dong but when I bought it, it was 9,500,000 dong (nine
million five hundred thousand dong). It has a 4.7-inch screen with up to 128GB storage,
Touch ID fingerprint scanner and A8 processor. In my opinion, iPhone 6 has 4 pros and 2
cons. It has great 4.7-inch screen, good all-round camera, class-leading performance and
great new software features. However, it is expensive and has shorter battery life than other
phones. Now it is suitable for everyone/ students/ people with medium income.
2. Today I’m going to review my phone which is a Samsung J7 Prime. It is manufactured by
Samsung corporation. I bought it with 6,300,000 dong. It has a 5.5-inch screen, a Exynos
7870 processor, 8MP front camera, 13MP rear camera, 3GB of RAM, 16GB of storage and a
3,300mAh battery. It runs on Android 6.0. In my opinion, it has 4 pros and 2 cons. Samsung
J7 Prime has a premium design, a reasonable price, a powerful processor and a long battery
life. However, its camera is not as good as other phones and the storage is low. To sum up, it
is suitable for people with medium income.
3. Today I’m going to review my phone. It is iPhone 5S. It is manufactured by Apple. I bought
it with 1,200,000 dong/ $50. It has a 4-inch screen, 1 GB of RAM, a A7 processor, 16 GB of
storage, 1.2MP front camera and 8MP rear camera. It has 3 pros and 2 cons. It has sleek
design, good rear camera and the battery life is long enough for a day. However, the back
panel is easy to scratch and it doesn’t support iOS 11 and later. In conclusion, it is suitable for students. UNIT 4: Conversation: What was the project name? It was Upgrade Techno-pm.com. Who was the project manager? His name was Swapnil Wale. When was the report written? On 21st of June, 2015. How long did the project last? It lasted 10 months.
How long was the project delayed? It was delayed at 3 weeks.
How much money was spent on the project? It was $240,000.
How many new risks and issues did the project have? /were there?
There were two new risks and 1 issue. Monotalk:
Good morning ladies and gentlemen. My name is Tring. I am here today to make a weekly progress
report on the project Security system for electronic eye control. The project manager is Martin Ross
and the contractor is Cisco system Vietnam. This report was written on the 21st of June, 2017. The
project is expected to last for 10 months from January to October. There are two completed phases:
requirement and development. The development phase was delayed for one month because of lack
of resources and manning. Three remaining phases are testing, demo and go live. The contractor
wants to speed up the remaining phases’ progress and the manager wants to add more resources and
manning. That’s all. Thank you for your listening. UNIT 5: Conversation 1: Sample 1:
A: Hey Martha, is there anything urgent that needs to be done today?
B: No. I don't believe so. Why?
A: I have a terrible headache and I was wondering if it would be ok if I could leave a little early today.
B: I don't see why not. You can make up the time later in the week.
A: That's what I was thinking too. But as for today, I don't think I can be productive.
B: It's already two o'clock now. What time were you going to leave?
A: I'm just going to wrap up and leave pretty soon. Probably in about thirty minutes.
B: Ok. Get some rest. If you are sick tomorrow, give me a call.
A: Alright. Thanks. I'll see you tomorrow. Sample 2: A: Good morning.
B: Good morning. Can I help you?
A: I have a terrible headache/ backache/ stomach ache/ sore foot. So, will it be ok if I leave work early today?
B: What time are you going to leave?
A: I need to leave at about 2 p.m.
B: Unfortunately, we will have an important meeting later at 3 p.m.
A: I need to leave at about 2 p.m.
B: Unfortunately, we will have an important meeting later at 3 p.m.
A: Can I ask Mr. Tra to tell me about the contents of the meeting later?
B: I don’t see why not. Get some rest.
A: Thank you. I’ll make up the time later at weekend/ next week. Just in case something happens,
you can call me at 01675922678. B: Alright. Bye. Sample 3: Student A: Good morning, sir!
Student B: Good morning! Everything’s ok?
Student A: Actually, I’m having a terrible headache. Will it be ok if I leave a little early today?
Student B: It’s already 1 p.m. What time do you want to leave?
Student A: I'm just going to wrap up and leave pretty soon. Probably at 2 p.m.
Student B: Well, we are going to have an important meeting at 3 p.m. about the launch of our new
product so this might be a problem.
Student A: Would it be okay if I asked Ms. Trang for the details of the meeting later?
Student B: I don't see why not. Get some rest now.
Student A: Thank you. Just in case something happens, you can call me anytime.
Student B: Ok. I’ll see you tomorrow. Conversation 2: Sample 1:
Student A: Good morning, sir.
Student B: Good morning. Everything’s ok?
Student A: Yes, sir. Just one small problem. As you know, I’m working on the project of designing
ventilation system at Violet Tower.
Student B: Yes. What’s the problem?
Student A: Well, I need a lot of new equipment for the job so will it be okay if I have an advance payment of $400?
Student B: Unfortunately, according to the company’s policy, I can only give you $250 in advance.
Is there any equipment that is not too necessary?
Student A: Well. Let me see. Okay. There is some equipment I can borrow from my friends so it should be ok.
Student B: Alright. Send me a written report of all the equipment you need to buy and its price via my email before Tuesday.
Student A: Yes, sir. Thank you, sir. UNIT 6 Conversation 1: Sample 1:
A: Technical Support. It’s Trinh. How can I help you?
B: Good afternoon. I have a problem with my smart phone. It can’t access the Internet through wireless connection/ WiFi.
A: It must be obstacles around the WiFi router or short signal acquisition time.
B: Right. So, how can I fix that?
A: Why don’t you try moving the wifi router near your smart phone. If that doesn’t work, try
rebooting the router and the smart phone.
B: Ok. I’ll do that. Thank you. Good bye. A: You’re welcome. Sample 2:
A: Technical support. Trinh here. How can I help you?
B: Good evening. It’s Hieu. I have a problem with my phone. I can’t connect with wifi.
A: Ah hah. It must be obstacles around the router or short signal acquisition time.
B: Right. So, how can I fix that?
A: Why don’t you try removing obstructions or moving the router near your work space. If that
doesn’t work, try rebooting the router and your phone. B: Ok. I’ll do that. Thanks.
A: You’re welcome. Good bye. Conversation 2:
A: Technical Support. Lisa here. How can I help you?
B: Hello. It’s Manh. My laptop has a problem. I can’t open email attachment.
A: It must be High security level in email program. B: So, what should I do now?
A: Why don’t you try uninstalling the anti-virus program to lower security level or opening the
attachment in other browsers such as Chrome, Firefox, Internet Explorer, Safari and Opera.
B: Ok. I’ll do that. Thanks. Monotalk Sample 1:
Today I will talk about problems of a laptop and their solutions.
About software, when the laptop has faulty operating system, you should install the new operating
system. If it often freezes, try uninstalling some applications and don’t open too many apps at the same time.
About hardware, when the laptop has dead buttons on the keyboard, you should replace the
keyboard. If the touchpad doesn’t work, you should bring it to technical support.
In terms of connectivity, if the laptop can’t connect to Wifi, why don’t you rebooting the router and
resetting the laptop. If the laptop can’t connect to the speaker, try checking the cable.
That’s some problems that you may have with your phone and solutions. I hope this sharing will help you in the future. Sample 2:
Today I am going to talk about some problems with a laptop and their solutions. About software,
when it has viruses, you should install an antivirus program. If your laptop performance is slow, try
uninstalling some applications, cleaning the Recycle Bin and upgrading firmware.
About hardware, if the laptop is overheating, you should use cooling fan or don’t use it for too long.
Next, when the touchpad doesn’t work, you should replace the touchpad. In terms of (= about)
connectivity, if your laptop can’t connect to wifi, try rebooting the router and the laptop. If your
laptop can’t connect with the mouse, you should check the cable.
I hope this sharing will help you with your laptop. Sample 3:
Today I will give a short talk on some problem with a smart phone and their solutions.
About its software, when the phone has viruses, you could try installing antivirus program. If you
can’t open word files, you should update Microsoft Office. About hardware, if the phone is
overheating, you could try removing the phone case. When your phone has a dead button such as
the power button, you should replace the button. With regards to (=about) connectivity, if the phone
can’t connect to WiFi, you must try rebooting the router and the phone. When the phone has no
GPS signal, try calling technical support.
That’s some problems with a smart phone and the solutions . I hope these sharing will help you. UNIT 7
A: Hello, welcome to the interview. A: Hello. My name is ….
A: Can you tell me a little bit about your personalities?
B: Alright. People around me say that I am an enthusiastic person. I love participating in team work
activities and I love helping other members. Moreover, I’m also motivated. Actually, I’m from a
pour village and I always try my best to learn hard and work hard.
A: What skills do you have to work for my company?
B: I think I am good at working with multi-team, multi-sites and I have an ability to be the leader. I
am also able to present information in the top management, public groups and boards of directors.
Moreover, I can speak English fluently, which can be ensured by my certificate of 8.0 IELTS.
A: How about your qualifications? / What qualifications did you achieve that make you a fit to the position?
B: 5 years ago, I graduated from HaUI and got Bachelor degree of Information Technology. After
that, I also took part in some technical courses and got the certificate of PMI-ACP. Moreover, I also
have deep knowledge on C/C++ programming in Linux.
A: Have you ever worked in this field? / Have you got any hands-on experience in this fields?
B: Right after graduating from HaUI, I started working as a developer in FSoft. I was in charge of
developing software with my teams. After 2 years, I was promoted to be the project manager and
lead the teams of more than 20 junior developers.
A. STUDY & QUALIFICATIONS:
1. Why did you choose to study electronics engineering?
Good: I've always been interested in robotics and futuristic vehicles such as hyperloop. I have got
interested in artificial intelligence. When my university time came up, I had 2 choices, either
Culture Science or Electronics Engineering. I considered both options and found out that Culture
Science would be abstract department for me. I figured out that I wanted to build something. I will
study some software languages and artificial intelligence but I don't think that it will be my main profession.
2. What did you most enjoy about your time at university?
- Although I enjoyed the course overall, I struggled to get used to the level of independent study
required, but once I sought advice from senior lecturers, I improved my studying style immensely.
3. What was the most challenging aspect of your degree course?
One of my biggest challenges during my first year in college was the volume of work and exercises.
It was a big change from high school, and standards were also much higher! I tackled this in a few
different ways: I looked for opportunities to start or join study groups, met with my professors for
advice on where to focus my attention, and set up a structured schedule to make sure I was putting in the required time studying.
B. PERSONAL CHARACTERISTICS & SKILLS
1 .How do you believe you will be effective in sales engineer team at our company?
"I feel that I would be an effective sales engineer because I will make an impact on your sales
targets immediately. I bring a strong portfolio of business with me and will also work tirelessly to earn new business."
2. What is your greatest strength?
My ability to work with many different people is my greatest strength. I enjoy learning from
everyone I meet. In my previous job, I had to develop strong relationships across departments, and
my ability to communicate with people allowed me to do this successfully. This job requires a lot of
teamwork in a large department, and I believe my communication and interpersonal skills will
allow me to complete this work successfully.
3. How do you handle failure?
I have always lived by the maxim that nobody is perfect, so I am relatively comfortable taking
responsibility for my shortcomings. My approach is to figure out what I could change to avoid
similar circumstances in the future.
I look to my professional colleagues in similar jobs and co-workers at my organization for
suggestions on how to improve. I am aggressive about taking workshops, training seminars, and
online tutorials to upgrade my skills."
4. How do you handle stress and pressure?
I actually work better under pressure, and I've found that I enjoy working in a challenging environment.
Pressure is very important to me. Good pressure, such as having a lot of assignments to work on, or
an upcoming deadline, helps me to stay motivated and productive. Of course, there are times when
too much pressure can lead to stress; however, I am very skilled at balancing multiple projects and
meeting deadlines, which prevents me from feeling stressed often. For example, I once had three
large projects due in the same week, which was under a lot of pressure. However, because I created
a schedule that detailed how I would break down each project into small assignments, I completed
all three projects ahead of timeand avoided unnecessary stress.
5. Describe your working style?
My working style is extremely flexible – working on so many different projects requires me to be
adaptive. In general, I try to work on one project at a time, working as quickly but efficiently as
possible to achieve the highest results. All of my projects require collaboration, so I use the team
environment to check for errors. I am a perfectionist and a driven worker, and I think my clear
communication skills allow me to bring out the best in any team, in any project.
6. How would you describe yourself?
I'm a creative thinker. I like to explore alternative solutions to problems and have an open mind
about what will work best. My creativity has made me an effective team leader because I can
anticipate problems and innovate solutions. 7. What motivates you?
I’d like to be part of a team with a lot of bright people who have interesting ideas.
Learning new things has always been a great motivator for me. In every job I've had, I believe I've
always been able to learn something new, or discover a new way to look at a problem.
C. PAST JOBS AND EXPERIENCES:
1. What did you like and dislike about your previous job?
One of the reasons I am leaving is that I felt I was not challenged enough at the job. As a new
employee in the working world, the company offered me a great opportunity for a good entry level
position – one that I’ll always be grateful for. However, after being there for so many years, I felt I
was not able to reach my full potential because of a real lack of challenge. There really was no room
for advancement in the company. While I did enjoy working there and appreciate the skills I
developed while working for the company, I feel myskill setcan be better utilized elsewhere, where
my capabilities are more recognized and there is the opportunity for career development.
2. Why are you looking for a new job?/ Why did you leave your last job?
I'm looking for a bigger challenge and to grow my career, but didn’t feel like I could give equal
attention both to my job search and to my full-time work responsibilities. It didn’t seem ethical to
slack off from my former job in order to conduct my job search, and so I left the company.
I am interested in a job with more responsibility, and I am really ready for a new challenge.
3. Tell us about a time when you have been innovative at work
At my previous job, my company had to increase production output because of higher customer
demand. I was in charge of a work group that needed to identify how to immediately increase
production without having to hire additional employees. Because of the need, I called a meeting
together with the work group, and we brainstormed solutions. Many in the group thought that the
only solution would be to hire additional employees to meet the demand, but I knew that the
company did not want to hire employees so that we would have to subsequently let go. After a
lengthy discussion, I shared my idea to create additional after-hour shifts that would allow workers
to work overtime. We could provide a free dinner so that workers could easily continue their shifts
without a long time disruption. The overtime and the free dinner would increase employee morale
and help us meet the demand of increased production. I shared this idea with the management
board, and they implemented it immediately. We were not only able to keep up with demand, but
these shifts also became a solution for the company to return to use this need any time for increased production recurred.
D. JOBS APPLIED & COMP ANY
1. What makes you want to work for Samsung?/ What attracted you to our company?
I would like to work with Samsung because their service is okay. And also their appliances are very
good and I can guarantee people to use any of their appliances.
I consider myself an innovator and I would love to work for an organization that’s leading the future of the industry.”
2. Who would you consider to be our main competitors? (Samsung)
Well, as far as I know, Apple is now the biggest competitor. Sony, Panasonic and Sharp also seem to be serious ones.
3. What part of this job is the most challenging?
I've previously used Microsoft word processing and presentation software exclusively, and haven't
used Google's online equivalents. I'll have to learn a whole new set of keyboard shortcuts! I'll
schedule some time to read blog posts that walk through the differences between the two types of
software, and also watch some online tutorials, so I can get up to speed.
4. Why should we hire you?
“Your company provides many services that I have had experience with, in a variety of capacities.
[Offer a few specific examples.] I believe that my familiarity with the industry would make me a good fit for this position.”