QUIZ REVISION – HRM
1/ The basic functions of management include all of the following EXCEPT_________. A/ staffing B/ planning C/ Organizing D/ Outsourcing
2/ A manager is best described as a person who is responsible for _______.
A/ teaching new employees basic skills
B/ accomplishing the organization’s goals
C/ communicating with stockholders
D/ delegating authority to subordinates
3/ Which individual in an organization is responsible for accomlishing the
organiszation’s goals by planning, organizing, staffing, leading, and controlling personnel? A/ manager B/ generalist C/ marketer D/ entrepreneur
4/ Which of the following represents the 5 functions of planning, organizing,
staffing, leading and controlling? A/ strategic management B/ adaptability screening C/ succession planning D/ management process
5/ Which basic function of management includes developing rules and procedures? A/ planning B/ organizing C/ leading D/ staffing
6/ Which basic function of management involes maintaining employee morale and motivating subordinates? A/ planning B/ leading C/ organizing D/ developing
7/ What specific activities listed below are apart of the planning function?
A/ giving each subordinate a specific task
B/ training and developing employees
C/ developing rules and procedures
D/ establishing quality standards
8/ Tori spends most of her time at work establishing goals for her staff of fifty
employees and developing procedures for various tasks. In which function of the
management process does Tori spend most of her time? A/ planning B/ organizing C/ motivating D/ staffing
9/ John primarily spends his time giving tasks to subordinates and establishing
departments. He is performing what function of management? A/ leading B/ planning C/ organizing D/ controlling
10/ Which function of the management process includes delegating authority to
subordinates and establing channels of communication? A/ organizing B/ motivating C/ leading D/ staffing
11/ Minh, a sales manager with commercial real estate firm, uses sales quotas to
assess the performance of his staff members, and he then develops strategies for
corrective action. Which function of the management process is Tori most likely performing? A/ planning B/ staffing C/ controlling D/ organizing
12/ Which of the following activities is related to the organizing function of the management process?
A/ giving each subordinate a specific task
B/ recruiting propective employees
C/ developing rules and procedures
D/ establishing quality standards
Chapter 4 Job Analysis and Talent Management
Chapter 5 Personnel Planning and Recruiting
1) Which of the following terms refers to the goal-oriented and integrated process
of planning, recruiting, developing, managing, and compensating employees throughout an organization? A) global HR management B) succession planning C) talent management D) team building
2) What is the first step of the talent management process?
A) recruiting internal candidates
B) deciding what positions to fill
C) conducting screening interviews
D) building a pool of job candidates
3) What is the final step in the talent management process?
A) rewarding and motivating employees B) appraising employees
C) training and developing employees D) screening employees
4) A manager with a talent manager perspective will most likely agree with which of the following statements?
A) Mission-critical and average employees should be rewarded and developed equally.
B) Applicant screening and testing is more important than employee training and development.
C) Strategic goals should be considered when staffing, training, and compensating employees.
D) Job analysis should be conducted with questionnaires and observation for better accuracy.
5) What should be the primary purpose of the talent management process?
A) retaining high-performing employees
B) providing competitive compensation
C) measuring organizational performance
D) achieving the firm's strategic goals
6) Which term refers to a procedure for determining the duties and skill
requirements for a specific job and the kind of person most suitable for a position? A) HR management B) job description C) job analysis D) talent management
7) The information resulting from a job analysis is primarily used for writing ________. A) job descriptions B) corporate objectives C) training requirements D) performance standards
8) During a job analysis, a human resources specialist will most likely collect
information about all of the following EXCEPT ________. A) human behaviors B) physical working conditions
C) responsibilities of the position D) employee benefits options
9) Maria, an HR manager at ATX Manufacturing, needs to know what sorts of
people to recruit for a process engineering job at the firm. Which of the following
would be most useful for Maria's task? A) job analysis B) organization chart C) industry standards D) performance appraisal
10) What is the first step in conducting a job analysis?
A) developing a job description
B) collecting data on job activities
C) deciding how to use the information
D) selecting representative positions to observe
11) ________ is the process of deciding what positions the firm will have to fill and how to fill them. A) Employee selection B) Talent management C) Personnel planning D) Trend analysis
12) What is the purpose of recruiting?
A) forecasting the supply of candidates
B) developing an applicant pool
C) establishing a strategic plan
D) developing qualifications inventories
13) Steve, an HR manager for IBM, must decide what positions the firm should fill
in the next 6 months, which means Steve is currently working on ________. A) candidate screening B) workforce planning C) employee contracting D) department training
14) A firm's ________ should guide employment planning and determine the types
of skills and competencies the firm needs. A) organizational chart B) recruitment process C) marketing plan D) strategic plan
15) Which of the following is LEAST likely to be considered by employers during
the process of workforce planning? A) personnel needs B) organizational culture C) supply of inside candidates
D) supply of outside candidates
16) Which of the following refers to studying variations in a firm's past
employment levels to predict future needs? A) ratio analysis B) trend analysis C) job analysis D) graphical analysis
17) The process of making forecasts based on the relationship between some causal
factor like sales volume and the number of employees required is called ________. A) ratio analysis B) trend analysis C) graphical analysis D) computer analysis
18) Newton Building Supplies hopes to generate an extra $4 million in sales next
year. A salesperson traditionally generates $800,000 in sales each year. Using ratio
analysis, how many new salespeople should Newton hire? A) 2 B) 5 C) 10
19) A ________ shows graphically how two variables are related. A) trend analysis B) ratio analysis C) scatter plot D) correlation analysis
20) ________ contain data on employees' performance records, educational
backgrounds, and promotion recommendations.
A) Computerized forecasting tools B) Replacement charts C) Qualifications inventories D) HR scorecards
Chapter 6 Training and Developing Employees
Chapter 7 Personnel Planning and Recruiting
1) Hiring workers who have criminal backgrounds without proper safeguards is considered _____ A) improper screening B) negligent hiring C) unreliable testing D)improper hiring
2) For over 40 years, Golden Creamery has been mixing up fresh, gourmet ice
cream for customers. The company originated in Dallas and now boasts stores
in 35 states. The business has primarily expanded by selling franchises to
qualified candidates. Golden Creamery executives realize that the firm's success
depends upon the success of each franchise. In the past, each individual
franchise owner determined the best method for screening applicants. However,
as the firm grows, Golden Creamery executives want to standardize the hiring
process by requiring all franchisees to use the same pre-employment tests?
Which of the following, if true, supports the argument that Golden Creamery
should require franchise owners to use the firm's pre-employment tests?
A) Hourly employees at Golden Creamery stores typically remain with the
company long enough to be promoted to management positions.
B) Annual turnover rates for hourly employees of Golden Creamery stores are
three times the rate of comparable businesses.
C) Golden Creamery uses a series of videos to train new hires as well as a
mentoring program that has proven successful in the past.
D) Individuals interested in working at a Golden Creamery store can complete
online applications on the firm's website.
3) What is the primary goal of employee selection? A)achieving person-job fit B) avoiding negligent hiring
C) developing a diverse workforce
D)maintaining valid test scores
4) As a manager, what is the most important reason to select employees carefully?
A)meet industry and organizational standards
B) comply with federal and state labor laws
C) improve personal and organizational performance
D)establish a high-performing work system
5) Effective employee screening will most likely ______.
A)improve team management skills
B) eliminate negative office politics
C) identify valid and reliable test procedures
D)reduce dysfunctional workplace behaviors
6) Which of the following questions should most likely be answered by a utility analysis?
A) Does it pay to use the test?
B)Is the test valid and reliable?
C)Does the test comply with the EEOC?
D)Is the test considered infallible?
7) Which of the following shows the degree to which using a selection measure
improves the quality of individuals selected for a job? A)utility analysis B) validity score C) reliability coefficient D)internal HR audit
8) Which of the following factors would LEAST likely be needed to conduct a utility analysis of a
firm's candidate screening process?
A) average test scores of applicants B) median salaries
C) number of applicants tested D)testing costs
9) A reliable employment test will most likely yield ______.
A)consistent scores when a person takes two alternate forms of the test
B) improved scores when a person takes the same test more than once in a single day
C) high scores when two different people are administered the test at different times
D)similar scores when two different people are administered the test at the same time
10)If a person scores a 70 on an intelligence test on one day and scores 110 when
retested on another day, you might conclude that this test is ______. A)valid B) reliable C) unreliable D)inconsistent
11)______ provides new employees with the basic background information
required to perform their jobs satisfactorily. A)Employee recruitment B) Employee selection C) Employee orientation D)Employee development
12)Which of the following would perform the initial orientation in most firms? A)HR specialist B) mid-level manager C) administrative assistant D)immediate supervisor
13)Maria was recently hired as an accountant with a large marketing firm. Today is
Maria's first day of work, and she will be attending an employee orientation
session. Which of the following is LEAST likely to be addressed during Maria's orientation? A)employee benefits B) daily routine C) safety measures D)sales methods
14)Which of the following is NOT one of the primary purposes of employee orientation?
A) The employee should become skilled with the firm's software.
B)The employee should understand the organization in a broad sense.
C)The employee should have a clear understanding of what is expected.
D)The employee should begin the process of learning the firm's preferences.
15)What is an alternative term for employee orientation? A)development B) acculturation C) recruiting D)onboarding
16)Unlike traditional orientation programs, which topic is included in many modern orientation programs? A)organizational charts B) culture and values C) personnel policies D)health benefits
17)Which of the following should most likely be emphasized in an employee handbook?
A) Employees will not be fired without "just cause."
B)A tenure system is the basis of employment.
C)The employment relationship is "at-will."
D) Policies constitute employment contracts
18)All of the following are included in a task analysis record form EXCEPT ________. A)performance standards B) trainable skills required C) performance appraisals D)human aptitudes required
19)Which of the following terms refers to the methods used to give new or present
employees the skills they need to perform their jobs? A)orientation B) training C) development D)appraisal
20)Lucas, an HR manager, has been assigned the task of creating a training and
development program for his firm's employees. According to the ADDIE
training process model, what is the first step that Lucas should take?
A)assess the program's successes or failures B) design the program content C) conduct a needs analysis
D)train the targeted group of employees Question 1
What type of pay plan is being used when workers are paid a sum for each unit they produce? a.base pay b.job-based pay c.piecework d.competency-based pay Question 2
In order to be the most effective, the performance management process should occur _______. a.periodically. b.annually. c.continuously d.occasionally Question 3
Internal equity refers to _______.
a.how fair the job's pay rate is when compared to other jobs within the same company
b.the perceived fairness of the processes and procedures used to make decisions
regarding the allocation of pay
c.how a job's pay rate in one company compares to the job's pay rate in other companies
d.the fairness of an individual's pay as compared to what his or her co-workers are
earning for the same or very similar jobs within the company, based on each individual's performance Question 4
Peer appraisals have been shown to result in a _______.
a.tendency to inaccurately predict promotions b.reduction of group cohesion c.reduction of social loafing
d.decrease in satisfaction with the group Question 5
Upward feedback primarily helps top-level managers to ______ a.diagnose management styles
b.implement organizational strategies c.document critical incidents d.compare appraisal techniques Question 6
All of the following are reasons for appraising an employee's performance EXCEPT ______
a.assisting with career planning
b.making decisions about promotions
c.creating an organizational strategy map
d.determining appropriate salary and bonuses Question 7
The process of evaluating an employee's current and/or past performance relative
to his or her performance standards is called _______ a.recruitment b.organizational development c.performance appraisal d.employee selection Question 8
Which of the following terms refers to pay in the form of financial benefits, such as insurance? a.indirect financial payments b.direct financial payments c.merit raises d.out-of-pocket expenses Question 9
Suppose you have five employees to rate. You make a chart of all possible pairs of
employees for each trait being evaluated. Then, you indicate the better employee of
the pair for each pair. Finally, you add up the number of positives for each
employee. In this case, you have used the ________ method of performance appraisal. a.alternation ranking b.graphic ranking scale c.paired comparison d.forced distribution Question 10
External equity refers to _______?
a.how a job's pay rate in one company compares to the job's pay rate in other companies.
b.the fairness of an individual's pay as compared to what his or her co-workers are
earning for the same or very similar jobs within the company, based on each individual's performance
c.the perceived fairness of the processes and procedures used to make decisions
regarding the allocation of pay
d.how fair the job's pay rate is when compared to other jobs within the same company Question 11
At M&M Enterprises, subordinates rate supervisor performances anonymously.
Which of the following refers to the process used at M&M? a.paired evaluation b.upward feedback c.peer evaluation d.downward feedback Question 12
Jason is an information systems technician in a town in North Carolina with a
population of 100,000. He earns $35,000/year. He recently found out that a nearby
town with a similar population pays people in the same position $40,000/year.
Jason is concerned with the ________ form of equity. a.distributive b.internal c.procedural d.external Question 13
_______ refers to all forms of pay or rewards going to employees and arising from their employment. a.Benefits b.Employee reimbursement c.Salary d.Employee compensation Question 14
Direct financial payments include all of the following EXCEPT _______ a.incentives b.insurance c.commissions d.salaries Question 15
In most organizations, which of the following is primarily responsible for
appraising an employee's performance? a.human resources manager b.employee's direct supervisor c.EEO representative d.employee's peers Question 16
At Dixon Consulting, employees are allowed to rate themselves for performance
appraisals. Which of the following is the most likely result?
a.Ratings are higher than when supervisors give ratings.
b.Interrater reliability is higher.
c.Ratings are about the same as when determined by peers.
d.Appraisals are subject to halo effects. Question 17
Which of the following is NOT one of the recommended guidelines for setting effective employee goals?
a.encouraging employees to participate in setting goals b.assigning specific goals
c.administering consequences for poor performance d.assigning measurable goals Question 18
Which of the following terms refers to a compensation plan that advances a firm's strategic goals? a.performance pay plan b.aligned reward strategy.
c.workers' compensation package d.strategic management Question 19
Homelife, a national chain of high-end furniture stores, employs nearly 800
workers. In the past few years, the company's market share has dropped
significantly, and employee turnover has increased. Upper management is
considering the implementation of a new compensation policy in its efforts to turn
the company around. Historically, the company has paid all employees similarly
with some variation for seniority but no distinction between high and low performers.
All of the following questions are relevant to Homelife's decision to develop an
aligned reward strategy EXCEPT _______
a.What were the results of the most recent Homelife customer review ratings?
b.What compensation programs should Homelife use to reinforce desired employee behaviors?
c.What compensation programs should Homelife use to reinforce necessary employee behaviors?
d.How well does Homelife's current compensation program match the company's strategic aims? Question 20
Which of the following has historically been the primary issue in collective bargaining? a.wage rates b.healthcare benefits c.income security d.safety