Script Anh Van 2077 - Tài liệu tham khảo cuối học phần | Đaị học Hoa Sen
Script Anh Van 2077 - Tài liệu tham khảo cuối học phần | Đaị học Hoa Sen được sưu tầm và soạn thảo dưới dạng file PDF để gửi tới các bạn sinh viên cùng tham khảo, ôn tập đầy đủ kiến thức, chuẩn bị cho các buổi học thật tốt. Mời bạn đọc đón xem
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good morning sir
good morning please have your sit thank you sir my name is james tyler my name is jennifer watson let's start the interview are you ready yes i am tell me about yourself
I was born in Ho Chi Minh City, I am living my parents and they are now all retired.
I graduated from the Hoa Sen university with a degree in English language. My
most recent job is as an office worker at Hutech University's Department of
Tourism. Specific work: coordinating issues related to student learning, controlling
activities and events of the Faculty, participating in exam supervision and other work as requested by managers
why are you interested in this job position
I'm always looking for ways to improve my skills and contribute to a positive work
environment. I'm confident that this role will provide me with the opportunity to grow better and develop new skillsets
what do you think about the roles and responsibilities of this job are?
as a hotel receptionist i expect the job responsibilities to include helping guests
check in and check out i will be answering the phones and helping guests with any
queries or problems they have as it's a front of house position the receptionist is
the first point of contact for anyone visiting the hotel so they need to be at their best at all times
do you have any experience working in a hotel
Yes, I have 4 years of experience working in hotels, most of the working time at the First
Hotel where I worked as a receptionist/front desk staff. During my time over there, I gained
extensive experience in different skills such as greeting guests, checking them
in/out, handling reservations, resolving guest inquiries, etc.]. I also achieved high guest
satisfaction ratings, resolving challenging guest situations efficiently, etc.]. what a concierge is
a concierge is the team responsible for helping
guests, they will go above and beyond to make the guest or resident experience
enjoyable and hassle-free. They are the helpful person for information, assistance,
and local insights, and their role can be quite rewarding and diverse.
What strategies do you use to ensure a positive first impression guests entering the hotel?
Warm welcome, smooth check-in, inviting them to go around the hotel such as lobby and
restaurant, then wish they accept the immaculate room, personalized touches.
why do you want to work at this hotel
i would like to work for this hotel
because of a new feeling in customer
service and for a better future
i want to increase my knowledge
experience and discover the best type of job that i want to work in long term
describe a time you had to deal with an unhappy customer
One time on the night shift I had to deal with a guest who was late checking in and
I realized he had booked the wrong date. Unfortunately, the room type he booked
for that night was full, and the higher-end room type was also no longer available.
So I asked him if he could check in to a lower room type, but he refused as he said
he already made an important note with the sales executive. At this time, I can only
support him by booking him a room at another hotel in the same system with our
hotel. He accepted the offer, I immediately contacted the nearest hotel, Tan Son
Nhat Hotel, fortunately they still had the same room type available, I asked the
sales staff to assist in transferring his booking to that hotel. that. I booked a taxi
and sent him off, he was very happy and satisfied with my assistance
How did you feel about yourself in that situation?
I feel proud of my problem-solving skills, my ability to stay calm under pressure,
and my dedication to provide the excellent customer service. I handled that
challenging situation with grace and professionalism, so I am happy with my actions.
have you been on our hotel's website what do you think about it Yes I Have
i really like how the hotel is presented on the website
the available videos were great selling
features and the frequently asked
questions have plenty of information
there only one thing i would suggest changing was the booking form
it looks a bit old and it's very long, u can make it more simple so visitors can easily acess and use it
how would you feel about working at night
shifts as I had work at the old Hotel with flexible shifts
yes i am available to work night shifts
what does excellent guest service mean to you
to me excellent guest service means
showing guests that you are always available to help with any
problems and you greet people with a friendly smile
it's all about going the extra mile for guests
where will you see yourself in the next five years
i am interested in developing a career in hotel management
one day i would like to transfer to
different hotels around the world to
gain more experience in different countries too
That all of the questions for you. So do you any questions?
"What are the next steps in the hiring process, and when can I expect to hear back?"
"We'll be contacting candidates soon within the next week to schedule follow-up
procedure. We aim to make a final decision within a week, and you'll be notified regardless of the outcome."