software requirement specification for food delivery system

**Software Requirement Specification (SRS) Food Delivery System** 1. Introduction 1.1 Purpose
This SRS describes the functional and non-functional requirements for the
Food Delivery System (FDS). It is intended for developers, project managers,
testers, and stakeholders involved in designing, developing, and maintaining the system. 1.2 Scope
The Food Delivery System allows customers to browse restaurants, order
food, track delivery, and make online payments. Restaurants can manage
menus and receive orders, while delivery personnel can track and fulfill deliveries. Primary functions include:
User registration/authentication
Restaurant browsing and search
Menu display and item selection Order placement and payment Real-time delivery tracking Ratings and reviews
Admin and restaurant management tools
1.3 Definitions, Acronyms, Abbreviations FDS – Food Delivery System UI – User Interface OTP – One-Time Password
ETA – Estimated Time of Arrival 1.4 References
IEEE 830 Software Requirements Specification Standard
ISO/IEC/IEEE 29148 Requirements Engineering 2. Overall Description 2.1 Product Perspective
The system is an online platform accessible via mobile application and web
application. It interacts with: Payment gateways Google Maps / Map API
SMS/Email/Notification services 2.2 Product Features
Customer app: browse, order, track
Restaurant dashboard: menus, orders
Delivery app: navigation, order pickup/delivery
Admin portal: monitoring and management
2.3 User Classes and Characteristics User Class Characteristics Uses web/mobile; non- Customer technical Restaurant Manages menu & orders Owner/Staff Delivery Personnel Uses mobile app; needs GPS Manages users, restaurants, System Admin finances 2.4 Operating Environment Android and iOS
Web browsers (Chrome, Safari, Edge)
Server environment: Cloud-based (AWS/GCP/Azure)
2.5 Design and Implementation Constraints
Must comply with data protection laws (GDPR, local laws)
Secure payment processing (PCI-DSS)
Real-time tracking requires stable network & GPS
2.6 Assumptions & Dependencies Users have internet access
Restaurants provide updated menus
Delivery partners use GPS-enabled devices
3. System Features (Functional Requirements) 3.1 User Management
3.1.1 Registration & Login
FR1: System shall allow users to register using email, phone, or social login.
FR2: System shall authenticate users using password or OTP. 3.1.2 Profile Management
FR3: Users shall be able to update name, phone, delivery address.
FR4: System shall store order history per user.
3.2 Restaurant & Menu Management 3.2.1 Restaurant Listing
FR5: System shall display restaurants by category, rating, and distance.
FR6: Users shall be able to search restaurants by name, item, or cuisine. 3.2.2 Menu Management
FR7: Restaurants shall add/edit/delete items.
FR8: System shall show item details (price, description, photo). 3.3 Ordering System
FR9: Users shall add items to cart.
FR10: System shall calculate order total, taxes, and delivery fee.
FR11: Users shall view and confirm orders.
FR12: Restaurants shall accept, reject, or modify order status. 3.4 Payment System
FR13: System shall support multiple payment methods (COD, e-wallets, credit/debit card).
FR14: System shall process payments securely via payment gateway.
FR15: Payment status must update in real time. 3.5 Delivery Management
FR16: System shall assign orders to delivery personnel automatically or manually.
FR17: Delivery personnel shall view pickup and drop-off location.
FR18: Users shall track delivery in real-time via map.
FR19: System shall calculate ETA dynamically. 3.6 Ratings & Reviews
FR20: Users shall rate restaurants and delivery personnel after order completion.
FR21: System shall display average ratings on restaurant profiles. 3.7 Notifications
FR22: System shall send order updates via push notifications, SMS, or email.
FR23: Delivery personnel shall receive pickup notifications. 3.8 Admin Features
FR24: Admin shall manage restaurants, users, delivery personnel.
FR25: Admin shall have access to analytics (orders, revenue, ratings).
FR26: Admin shall manage promotions and discount codes.
4. External Interface Requirements 4.1 User Interface
Mobile UI for customers and delivery personnel
Web dashboard for restaurants and admin
Responsive design for all screens 4.2 Hardware Interface GPS-enabled smartphones
Restaurant devices (tablet/PC) 4.3 Software Interface Payment gateway API Map API
Email/SMS notification services
5. Non-Functional Requirements 5.1 Performance
NFR1: System shall support 10,000+ concurrent users.
NFR2: Response time for most actions shall be < 3 seconds. 5.2 Security
NFR3: Encrypt sensitive data (AES-256).
NFR4: Communication via HTTPS only.
NFR5: Implement authentication & authorization roles.
5.3 Reliability & Availability
NFR6: System uptime ≥ 99.9%.
NFR7: Automatic backup every 24 hours. 5.4 Scalability
NFR8: System shall support horizontal scaling. 5.5 Usability
NFR9: UI shall be intuitive and multilingual.
NFR10: System shall provide accessibility options. 6. System Diagrams 6.1 Use Case Diagram
Actors: Customer, Restaurant, Delivery Partner, Admin
(Describe visually if needed — can generate if you ask.) 6.2 ER Diagram
Entities: User, Restaurant, MenuItem, Order, Payment, Delivery, Rating
(I can generate diagram forms upon request.) 7. Appendix Sample UI sketches (optional) Database schema (optional) API specifications (optional)