Tài liệ ôn tập chung về học phần - NOTHING | Đại học Hoa Sen

PART 1: GRAMMAR (5 points)
Identify one mistake (A, B, C or D) in each sentence and correct it
Example: Flexible (A) working hours and job stability
(B) are the main reasons (C) why I want to
work like (D) a chef for Crown Plaza hotel. Answer: D-as Câu 1: I want to ren
t (A) a room it (B) has a garden view for (C) my grandparents because they love the countryside (D). ............ Câu 2:
Guest: How (A) can I get (B) to the travel desk?
Staff: Go down in (C) the main lobby and it’s just opposite
(D) the reception desk. ............ Câu 3:
Receptionist: Do (A) you prefer a (B) non-smoking room with a bath?
Guest: Yes, of course. I can’t stand
(C) the smell of (D) cigarette smoke. ............ Câu 4:
Interviewer: Do your co-worker (A) help you do (B) your job?
Interviewee: Yes, they do. I work in (C) a nice and helpful (D) team. ............ Câu 5: If you are running
(A) out of shampoo or you need (B) an extra pair of slippers, calling (C) the
Housekeeping to ask for (D) that. ............ Câu 6: Go out of
(A) the gift shop, turning (B) right. The salon is on (C) the right, next to (D) the barber. ............ Câu 7: Guest: What time (A) do you serve breakfast?
Receptionist: We serve (B) breakfast between (C) 7.00 a.m. to 9.30 a.m. every day for (D) all hotel guests. ............ Câu 8:
Interviewer: What’s your favorite part in (A) your job?
Interviewee: I learn many (B) things by talking (C) to people from different walks (D) of life. ............ Câu 9: He had to (A) check guests in and out of
(B) the hotel, handle booking (C) and sort out problems (D). ............ Câu 10:
Caller: I’m calling (A) to book a single room for (B) me at (C) the night of May 26th. Staff: Yes, madam. Let me (D) check. ............ Câu 11:
There is (A) more than 30 rooms in (B) eight floors. All rooms have (C) satellite TVs, Internet
access (D), air-conditioning and minibars. ............ Câu 12:
Reception: Do (A) you fill in (B) this form, please?
Guest: Of course, madam. Can (C) you help me with (D) my luggage? ............ Câu 13:
The staff which (A) always dresses (B) smartly (C) gives us a lot of information (D) about the local entertainment. ............ 1 / 6 2 / 6 Câu 14:
Reservations: Could you send me an email
(A) or a fax confirming (B) your booking?
Caller: Of course. I’ll send
(C) you an email immediately (D). ............ Câu 15:
Asking (A) the Front Desk if (B) you want to have
(C) an early morning call at (D) 6.00 a.m. ............ Câu 16:
The bellman at the Royal Hotel always ask (A) for permission (B) before giving (C) me a help with (D) my suitcase. ............ Câu 17:
I’d like booking (A) a double room for (B) my boss for (C) two nights from September 19th (D) to September 21st. ............ Câu 18:
Guest: Could (A) you tell me where the fitness center is (B), please?
Staff: It’s in (C) your left, near (D) the swimming pool. ............ Câu 19:
Guest: Do (A) you need something (B) else, Mr. Hall?
Receptionist: Yes. Could I have an (C) early morning call, at (D) 6.30? ............ Câu 20: Guest: Are there (A) a bar near here?
Staff: Yes, sir. Go down to (B) the ground floor, and you’ll find (C) the bar inside (D) the restaurant. ............ Câu 21:
I enjoyed (A) working at (B) the hotel because (C) I have really nice (D) co-workers. Câu 22:
On the third (A) floor, as you go out of (B) the lift and turning (C) left, you will see the gift shop on (D) your left. Câu 23:
There aren’t any hanger (A) in (B) my room. Could you give (C) me some (D), please? Câu 24:
I would like to talk (A) to the person which (B) is responsible for handling (C) financial matters (D). Câu 25:
When you need to change (A) a bed sheet, please call (B) the receptionist. She’ll (C) ask the housekeeper do (D) it for you. 3 / 6
PART 2: VOCABULARY (5 points)
Complete each sentence with ONE suitable word/phrase beginning with the given letter
Example: A b_________m_________is in charge of organizing all the events that take place in the hotel.
Answer: banquet manager Câu 21:
As soon as arriving at the hotel, guests need to go to the front desk to c_______i _ and get the keycard. ............ Câu 22:
To accommodate guests with swimming hobby, our hotel has built a large h _ _ _ _ _ p____, which
is perfect in winter. ............ Câu 23:
Booking staff need to take notes of the caller’s key information including arrival date, l_______o_s_
_ _, room type, number of rooms, number of guests, etc. ............ Câu 24:
Cleaning hotel rooms and making the bed for guests are the main responsibilities of a h_ _ _ _ _ _ _ _ _ _. ............ Câu 25:
Excuse me, there is no hanger in the w___________in room 305, so I can do nothing with my
clothes. Please bring me some! ............ Câu 26:
We’ve reserved a t_ _ _ r_____with a view of the ocean for me and my colleague for two nights. ............ Câu 27:
Guests can take advantage of the b_ _ _ _ _ _ _ c________where PowerPoint, widescreen projectors,
microphones and other audiovisual facilities are available. ............ Câu 28:
The d_________’s duties are to stand at the entrance of a hotel or public building and allow people to go in or out. ............ Câu 29:
Guests should make a r_______________for room in advance especially in the high season for summer holiday. ............ 4 / 6 Câu 30:
There isn’t a r_ _ _ _ _ c_______in my room, so it is inconvenient to choose the right TV channel. ............ Câu 31: The _
W -F _ I___________is free for all the hotel guests, so it’s very convenient to work or get
entertainment online during your stay. ............ Câu 32:
Our hotel encourages t___________because it is the key point in helping the staff cooperate and
offer great service to customers. ............ Câu 33:
You don’t have any prior booking? Luckily, our hotel has two double rooms for w_ _ _-i_ guests. ............ Câu 34:
The b___________of our hotel are willing to transport the guests’ luggage from the car to the hotel room and back. ............ Câu 35:
I would like to change my booking. I just need a s_ _ _ _ _ r_____for me because my friend cannot go with me. ............ Câu 36:
If you need information about local attractions or help with arranging theatre tickets, go to the c _ _
_ _ _ _ _ _’s desk over there. ............ Câu 37:
If guests want to do exercise like weight lifting or running, they can go to the f_ _ _ _ _ _ c _ _ _ _ _ on the 5th floor. ............ Câu 38:
Thanks to the h_ _ _ c____, all the dishes served at our hotel are fresh and tasty and every customer enjoys them. .......... Câu 39:
Our hotel provides guests with full bathrooms and modern in-room facilities, so we can assure it is a
right place for you to r_ _ _ _. ............ Câu 40:
I’d like to book rooms for the last weekend in November. Do you have any _ _ _ _ _ _ _ _? ............ v Câu 41:
I work as a/an e_ _ _ _ _ _ _ o_ _ _ _ _ _ _ at the Hilton. I help guests control the lift that them guests to different floors. Câu 42:
I would like to r_ _ _ a room for two nights. Do you have one with a balcony? Câu 43:
Guests staying in the hotel can ask the c_ _ _ _ _ _ _ _ about the local food, people and entertainment. Câu 44:
My hotel has a fitness room, a sauna, and a b_ _ _ _ _ _ _ center which provides fax, Internet, and photocopying services. Câu 45:
You don’t need to park your car yourself. A v_ _ _ _ helps you with this. 5 / 6 6 / 6