Tài liệu ôn thi thư tín | Môn Tiếng anh thương mại - Đại học Ngoại Thương

lOMoAR cPSD| 58562220
1. ENQUIRIES ............................................................................................................................................... 3 1.1.
Opening .............................................................................................................................................. 3 1.2.
Asking for catalogues, pricelists, details, etc ................................................................................... 3 1.3.
Indicate the market demand: ........................................................................................................... 4 1.4.
Asking for samples, patterns and demonstrations: ........................................................................ 4 1.5.
Suggesting terms, methods of payment and discounts ................................................................... 4 1.6.
Asking for goods on approval, or on sale or return........................................................................ 5 1.7.
Aksing for an estimate or tender ...................................................................................................... 6 1.8.
Closing ................................................................................................................................................ 6 1.9.
Exercise ............................................................................................................................................... 6
2. RELY TO ENQUIRIES ............................................................................................................................ 6 2.1. Opening
................................................................................................................................................... 6 2.2. Confirming that you can help
................................................................................................................ 7 2.3. Selling your product
............................................................................................................................... 7 2.4. Suggesting alternatives
........................................................................................................................... 8 2.5. Referring the customer to another place
.............................................................................................. 8 2.6. Sending catalogues, pricelists, prospectuses, and samples
.................................................................. 8 2.7. Arrange demonstrations and visits
....................................................................................................... 9 2.8. Closing
..................................................................................................................................................... 9 2.9. Prices quotation
...................................................................................................................................... 9
2.10. Transport and insurance costs .......................................................................................................... 10
2.11. Discounts ............................................................................................................................................. 10
2.12. Methods of payment ........................................................................................................................... 10
2.13. Quoting delivery date ......................................................................................................................... 11
2.14. Fixed terms and negotiable terms ..................................................................................................... 11
2.15. Giving an estimate .............................................................................................................................. 11
3. ORDERS .................................................................................................................................................. 11 lOMoAR cPSD| 58562220
3.1.Opening .................................................................................................................................................. 11
3.2. Quality ................................................................................................................................................... 12
-Commodity: .............................................................................................................................................. 12
-Quantity: .................................................................................................................................................. 12
3.3. Payment ................................................................................................................................................. 12
3.4. Discounts ............................................................................................................................................... 12
3.5. Delivery .................................................................................................................................................. 12
3.6. Methods of delivery: ............................................................................................................................. 12
3.7. Packing .................................................................................................................................................. 13
3.8. Guarantee/warrantee: .......................................................................................................................... 14
3.9. Closing ................................................................................................................................................... 15
*Acknowledging an order: ...................................................................................................................... 15 *Advice of dispatch:
................................................................................................................................ 15
*Delays in delivery: ................................................................................................................................. 15
*Refuse an order: .................................................................................................................................... 15
4. PAYMENT ............................................................................................................................................... 16
4.1.Invoice ..................................................................................................................................................... 16
4.2. Pro forma invoices ................................................................................................................................ 16
4.3. Statements of account ........................................................................................................................... 16
4.4. Advice of payment ................................................................................................................................ 16
4.5. Asking for more time to pay ................................................................................................................ 17
4.6. Replying to requests for more time ..................................................................................................... 17 lOMoAR cPSD| 58562220 1. ENQUIRIES 1.1. Opening
- Tell the supplier what sort of organization we are:
We are a co-operative wholesaler based in/located/situated + [place]
We are one of the main producer of + [industry] in + [place]
We are a subsidiary of + [company name] Sole supplier Leading exporter
Established importer of + [goods]: Nhà nhập khẩu mặt hàng…
We are one of the top/leading company specializing in/dealing in/importing/exporting + [field]
We would like to take/seize this chance to introduce (to you) that we are … -
Point out the source of contact:
We were given your name by + [someone]
You were recommended/introduced to us by + [someone]
We were advised by + [someone] that you are…
[someone] + has told us that you are …
Your name was given to us by…
We have got/obtained your name and address from… -
From others references:
We were impressed by your + [objects]
We knew its appearance in + [place]
We were attracted by + [objects] - Sources: Embassy Trade fair Business Advertisement Issue Edition Consulate Exhibition Associate Publication Trade Association
HCM Brand of the Vietnamese Chamber of Commerce and Industry (VCCI)
1.2. Asking for catalogues, pricelists, details, etc
Could/Would you please send us your current catalogue/price list?
Please send us any information/details you can supply about the latest + [products].
I would be grateful if you could send me a prospectus (quyển quảng cáo) and details of your fees.
Please would you send me an up-to-date price list for the following items.
We are interested in … and hope to see its pricelist/catalogue/…
We highly appreciate it if you could…
I would appreciate more details about + [products] which you are currently advertising/ are displaying on your
stand at (được trưng bày tại gian hàng…) lOMoAR cPSD| 58562220 - Objects: Pricelist Edition Estimate
+ quoting + [products]/for + [products] Publication + of… Quotation Issue Reply
Pattern card: Mẫu bìa hàng
1.3. Indicate the market demand:
We have a great demand/market for + [products]
There is a brisk/great/high + demand/market for + [products]
We speak highly of + [products]: Chúng tôi đánh giá cao về...
We offer a new line in something: Một dòng sản phẩm mới
Selling prospect: Triển vọng bán hàng
1.4. Asking for samples, patterns and demonstrations:
When replying, could you please enclose a pattern card?
We would also appreciate it if you could send us some samples of the material for + [products], so that we can
examine the texture (vật liệu) and quality (chất lượng).
Before doing…, we prefer to test for safety. Could you therefore send us + examples of + [products]?
I would like to discuss more about … before deciding…So I would be grateful if you could arrange for one of
your representatives to call on me (=visit)
Where can I see a demonstration of + [products]?
1.5. Suggesting terms, methods of payment and discounts - Order:
I want to place a large/ sustantial/ bulk order: Đơn hàng lớn
a trial order: Đơn thử an immidiate
order: Đơn hàng gấp a regular order: Đơn hàng thường xuyên
I will order on a regular basis with you: Đặt hàng thường xuyên
I would like your good is of the standard we require: Đáp ứng tiêu chuẩn chúng tôi yêu cầu = If the quality and
prices of [products] are suitable. - Payment:
We usually/often deal/do business on a + [%] + […] basis with + [discounts]: Thanh toán bằng phương thức
[…] = Trade discount, quantity discount, cash discount (=fast capital turnover)
D/A = document against acceptance: Phương thức chấp nhận chứng từ
D/P = document against payment: Phương thức thanh toán đổi chứng từ
Deferred payment: Thanh toán trả chậm
C.O.D = cash on delivery: Thanh toán khi nhận hàng
C.A.I = cash against invoice: Thanh toán khi gửi hóa đơn đến lOMoAR cPSD| 58562220
C.W.O = cash with oder: Thanh toán trên lượng hàng order
We would like to settle our accounts (thanh toán) on + […] basis with payment by + [someone]/[time]/[basis]
B/E: Bill of exchange: Hối phiếu
Sign draft: Hối phiếu trả ngay
Term draft: Hối phiếu kỳ hạn
L/C: Letter of credit: Tín dụng thư (confirmed L/C, irrevocable L/C, at sight L/C)
TT = Telegraphic transfer: Lệnh chuyển tiền
By open account: Bằng hình thức thanh toán ghi sổ/ghi nợ
Please quote CIF + [place] prices + [place]/ indicating freight: Báo cước phí
an indicative price: Báo giá dự kiến trade price: Giá bán nửa sỉ; giá buôn.
Please offer your price on FCA basis, indicating freight for delivery by sea to + [place]
Please give a large chain of [products]/ a large estimate: Báo giá
We would like to settle by monthly statement: Cung cấp bản sao kê hằng tháng
Make early payment: Thanh toán tiền hàng sớm
Our terms of payment is [time]: Kỳ hạn thanh toán là… - Discounts:
Could you let us know if you allow cash discounts?
As we intend to place …, we would like to know what discounts you allow.
At the cost price = At the net list price: Giá gốc
We expect a % discount off net list price/ retail price: Chiết khấu % trừ từ giá gốc
An additional/extra discount for orders over/about …units. - Delivery:
We have an immediate/prompt/demand on delivery for + orders about + [number] units. Immediate Prompt + shipment: Giao hàng… Early
From receipt of order: Kể từ ngày đặt hàng
The earliest time of shipment: Thời gian giao hàng sớm nhất
C/P = carriage paid: Phí sẽ trả bởi người gửi hàng
C/F = carriage forward: Phí sẽ trả sau bởi người nhận hàng
1.6. Asking for goods on approval, or on sale or return
We would only consider placing an order if it was on an usual basis of sale or return: Chỉ đặt hàng nếu hàng có
chính sách mua và hoàn trả = On an approval basis
Would it be possible for you to supply us with a range on an approval basis to see if we can encourage a demand? lOMoAR cPSD| 58562220
Firm/official offer: Đơn đặt hàng chính thức
The nearest equivalent: Mặt hàng tương tự
The allowance of certain favourable terms and conditions: Sự cho hưởng các khoản ưu đãi nhất định
1.7. Aksing for an estimate or tender
Enclosed you will find + [files] We enclosed + [files] 1.8. Closing
We hope to hear from you in the near future.
We would be grateful for an early reply.
Finally, we would like to point out that [something is essential] and hope that + clause.
If you can agree to the concessions we have asked for, we will …
If the conditions interest you, I will…
… would be necessary as + clause.
If the product is satisfactory, we will + clause.
If you can meet all delivery dates,…: Nếu bạn có thể đảm bảo đáp ứng ngày giao hàng I
would appreciate a prompt reply. 1.9. Exercise
[Goods] + for low prices: Thị trường giá thấp
Competitive price: Thị trường giá phải chăng Reasonable price Affordable price
In the purchase of + [goods] of + [origin] = get a supply of + [original goods]: Mua hàng từ nguồn gốc nào đó
We also would like to draw your attention to the price matter as it is really important to our business development:
Nhấn mạnh tầm quan trọng của giá cả hàng hóa đối với sự phát triển của công ty 2. RELY TO ENQUIRIES 2.1. Opening Dear [Name], not Dear Sir.
- Thank the writer for his or her enquiry:
Thank you for your enquiry of + [dated] in which you asked about …
I would like to thank you for your enquiry of + [dated], and am pleased to tell you that we would be able to supply you with the …
We were pleased to learn from your letter of + [dated] that you are impressed with our selection of… Thank
you for your letter No. which we received this morning.
We were pleased to receive your enquiry, and to hear that you liked our range of + [products]
In reply to your enquiry No…, we… lOMoAR cPSD| 58562220 Your enquiry dated/of…
2.2. Confirming that you can help
We have a wide selection of + [goods] that will appeal to the market you specified.
Our factory would have no problem in producing the [number] units you asked for in your enquiry. turning out requested for
We are pleased to inform that…
We are pleased to say/in confirmation that we are position to supply…
We can confirm that there would certainly no trouble in supplying you from our wide selection of garments.
We can supply from stock and will have no trouble in meeting your delivery date. I
am pleased to say that we will able to supply the transport facilities you enquire.
As for/Regarding/With regard to…, we can supply…
We can offer door-to-door delivery services
I would like to draw your attention to …
You will see that we can offer a wide selection of + [products]
2.3. Selling your product
When you have had the opportunity to see the samples for yourself, we feel sure you will agreed that they are of the highest quality. In good designs An excellent choice Unique
Trouble-free performance: Vận hàng không sự cố The most outstanding Reasonable price
One of the finest/best …of its kind
Once you have seen + [products] in operation, we know you will be impressed by its trouble-free performance.
We can assure that + [products] is one of the most outstanding machines on the market, and our confidence in it
is supported by our five-year guarantee.
I can confirm that + [products] are of high-quality and suitable for …market.
They are “[brand name] products: Tên thương hiệu
We have a wide selection of … that will appeal to all ages and in particular the teenage market you specified.
We would very much like to add your client to our worldwide list of customers, and could promise them an
excellent product with a first-class service.
We would be glad to accept orders for any number of pieces, and can mix sets if required.
We are sure that you will find a ready sale for our products in …, as have other retailers throughout … Bearing
in mind that we use top-quality materials. lOMoAR cPSD| 58562220
Please note especially the items on safety and fuel economy – the main selling points of the product.
2.4. Suggesting alternatives
…and while A has all qualities of the model you asked for, the B has the added advantage of fewer moving
parts, so reducing maintenance costs, saving oil,… The A model has now been improved for replacing …
Of course, [materials] is an excellent upholstery material, but escalating costs have persuaded many of our
customers to look for an alternative which is more competitive in price.
We feel confident that the samples enclosed will convince you.
For A, we are sorry … but in their place we can supply/introduce …of similar quality/at a bit lower prices/ on
almost the same terms and conditions as A.
While A has all the qualities of the model you asked for, B has an additional advantage of…
2.5. Referring the customer to another place - No produce:
I regret to say that we no longer produce the type of + [product] you refer to as there is no longer sufficient
demand for it. Im am so sorry we cannot help you.
We are out of stock of + [products], and do not expect another delivery until …
We would contact you again as soon as our testing is completed, or when the units you requested are available,
whichever date is the earlier.
The [products] you mention is not published by us, but by…Their address is…
We no longer manufacture + [products] as their retail prices tend only to attract the upper end of the market.
However, if you interest in this type of products, we advise you to contact … at… are in urgent need, …
We are sorry that we find it impossible to supply you with… No longer purchase… Our inability to offer you…
Your request is out of stock -
Produce but could not supply:
We manufacture the product you require, but we only deal with wholesalers, not retailers. Therefore, I suggest
you contact our agent, [name], in…
It is impossible for us to deal with orders of…
2.6. Sending catalogues, pricelists, prospectuses, and samples Please
find enclosed our pricelist quoting CIF prices Kobe.
The units you referred on pp.31 – 40 under catalogue enclosed. When orderring, could you please quote these
numbers? The samples you asked for will follow under separate ones.
We enclose… It could be adapted to your specifications (see the section [name] on page.--) Enclosed you will find… And we have enclosed…
We have sent, by separate post/mail/cover/parcel post, + [documents]… lOMoAR cPSD| 58562220
2.7. Arrange demonstrations and visits
We have enclosed… But a demonstration would be necessary to show you its full capabilities. We therefore
suggest that you visit our center so as to see the machine in action.
Cần một cuộc demonstration để show kỹ hơn khả năng sản phẩm.
As the enclosed booklet can not really show the efficiency of this system, we would be happy to arrange for our
representative to visit you and give a demonstration on spot/on site. our technician our engineer
In case booklet không thể show rõ hiệu quả máy
Before installing the equipment, we would like to send Mr…., [job title], to look over your plant and prepare a
report on the installation, taking your particular requirements into account. We suggest you contact us to arrange a convenient date.
Trước khi lắp đặt, cần xem qua khu vực và chuẩn bị về báo cáo cách lắp đặt cụ thể. 2.8. Closing
We hope very much that we can reach agreement on the terms quoted.
However, we would be prepared to review this once we have established a firm trading association with you.
Once again, we would like to thank you for your writing. We would welcome any further questions you might have.
Please contact us again if you have any questions, using the above telephone number or email address.
I am sorry we do not have the model you asked for, but can assure you that the alternative I have suggested will
meet your requirements. Please remember that we offer a full 3-year guarantee.
We hope to see from you again soon, and can assure you that your order will be dealt with promptly.
you could receive our best attention.
Please contact us if we can be of any further help.
We are sure you will enjoy using the product here.
We would be pleased to suppy any further information you require.
We would welcome any points further you would like to answer. Thank you for your interest.
Once again, thank you for your enquiry. Yours sincerely 2.9. Prices quotation
- The gross price: Price include extra costs as transport, insurance, purchase tax (ex. Value added tax) - The
net price: Price exclude extra costs.
The net price of this article is about $100.00, to which VAT must be added at 10% making a gross price of $117.50
Giá net cộng thêm thuế vào making giá gross
We can quote you a gross price, inclusive of delivery charges, of $10 per items. These goods are exempt from
VAT: Được miễn thuế cho sp này lOMoAR cPSD| 58562220
- When the price is unstable, say that the price are subject to change:
The price quoted above are provisional, since we may be compelled by the increasing cost of raw materials to
raise them. I will inform you immediately if this happens: Giá tạm thời, thông báo khi giá thay đổi
We can offer you a price of $2.50 per engine, firm 21 days, after the price will be subject to an increase of 5%.
- Quote price in customers’ currency, allowing for exchange fluctuations:
The price of this model is … at today’s rate of exchange.
We can quote you a price of … per units, though I regret that, because of fluctuating exchange rates, we can
only hold this price for 4 weeks from today’s date.
The net price of … per unit is extremely competitive.
2.10. Transport and insurance costs
- ICC: International chamber of commerce -> Incoterms
- Group C: CFR, CIF, CPT = người bán chịu chi phí đưa hàng tới điểm đến, chịu freight and import duties, nhưng no insurance.
- Group D: DAF, DEQ, DDP = người bán chịu mọi costs and risks để đưa hàng đến điểm đến.
- Group E: EXW = người mua chịu mọi costs kể từ khi hàng rời cơ sở của người bán.
- Group F: FCA, FAS, FOB = người bán vận chuyển hàng hóa đến người chuyên chở do người mua chỉ định.
Quote CIF + place + Incoterms + year: CIF Nables Incoterms 2000 Take $30,000 CFR Hong Kong 2.11. Discounts
- Trade discount, cash discount, quantity discount, loyalty discount.
We allow a % discount for payment within a month.
…less 10% discount for quantities up to 100 and 15% discount for quantities over 100.
We do not normally give discounts to private customers, but because of your long association with our company,
we can offer you 12% off the retail price.
the list price: giá nêm yết the net price: giá gốc
the gross price: giá đã tính phí extra
The prices quoted are CFR Hamberge, but are subject to a % trade discount off the net price.
We can offer … But the usual allowance for …is only % - Donot offer discount:
Because of the low price and the small profit margin, we will not be offering any + [discounts] on this consignment.
We regret our inability to offer you …as the quoted prices have left us with only the smallest profit.
2.12. Methods of payment
On receipt of a cheque for the amount quoted, we will send the article by registered mail.
Payment for initial orders should be made by sight draft, payable at Ho Chi Minh Creditbank, address, C.A.D. lOMoAR cPSD| 58562220
We are willing to consider open account facilities if you can provide necessary bank reference.
Payment shall be made by […], to be issued by the British commercial bank (mở tại …), to your account at
Vietcombank (gửi đến), at your favour for 100% of the invoiced value: Cho ai hưởng lợi bao nhiêu 2.13. Quoting delivery date
… and we are pleased to say that we can deliver by + [dated], so you will have stock for the [Occasions] sales period.
As there are regular [occasions] from… to …, we are sure that the consignment will reach you well within the time you specified.
We have materials in stock and will ship them immediately we receive your official order.
As there is a heavy demand for …, please allow at least 6 weeks for delivery.
We would not be able to deliver within 2 weeks of receipt of order, as we need time to prepare the materials.
However, we could guarantee delivery within 4 weeks.
From receipt of order: Kể từ ngày nhận được đơn hàng
We can also confirm that the job will be completed before the end of … provided that no foreseen circumstances arise.
2.14. Fixed terms and negotiable terms
All list prices are quoted FOB Hanoi and are subject to [discounts] with payment by […]: phương thức thanh toán
The price quoted… but we can arrange [costs] if required. However, unless otherwise stated, payment should be made by 30-day B/E, D/A.
We would prefer payment by […]
…with payment on […] basis. Please let us know if this arrangement is satisfactory.
2.15. Giving an estimate
As you know, our representative has visited your factory to discuss your proposed extension, and now I have
pleasure in enclosing our official estimate.
The enclosed estimate covers labour & parts & carries a 6-month guarantee on all work completed.
Our costing department have now worked out the following estimate for fixtures and fittings: Xem xét báo giá
cho phần cố định và phần rời của sản phẩm. 3. ORDERS 3.1.Opening
Please find enclosed our Order No… for 30 Clearsound transistor receivers.
The enclosed order (No…) is for…
Thank you for your reply of … regarding our email about +[products]. Enclosed you will find…
I would like to place a trial order for …we discussed at…
We thank you for your offer for … and we would like to place an order for under/on the following terms and conditions: lOMoAR cPSD| 58562220
We are now interested in … and we would like to order: 3.2. Quality
The quality must be up to the sample…, must match the pattern.
First class material and high workmanship are essential
We must point out that the machine must be guaranteed to be to our own specification. -Commodity: 12 seat Toyota car, model..
Vietnamese long grain white rice, of 10% broken, crop 2020 -Quantity:
Net weight: 1,000 MT +/-10% more or less at the seller’s/buyer’s option) in accordance with the market price.
100 sets, one set with one catalogue, one adaptor and one tool kit. 3.3. Payment
As agreed you will draw on us (ký phát) at 30 days, D/A with the documents being sent to our bank, the Nation Merchantile Bank.
We would like to confirm that payment is to made by […], which we have already applied to the bank for.
Once we have received your advice (thông báo), we will sent a bank draft to…
…and we agreed that payments would be made against quarterly statements: Dựa trên báo cáo/bảng kê hằng quý 3.4. Discounts
We would like to thank you for the % discount you allowed us.
Finally, we would like to confirm that % discount is quite satisfactory.
…and we will certainly take advantage of cash discounts you offered for prompt settlements.
Although we anticipated (dự đoán) a higher trade discount than %, we will place an initial order and hope that
discount can be reviewed in the near future./if we decide to order again. 3.5. Delivery
It is essential that the goods are delivered before…, in time for + [occasions] period.
Delivery before… Is a firm condition of this order, and we reserve the right to refuse goods delivered after that time.
Please confirm that you can complete the work before…, as the +[ocassions] is planned for …
If you do not have any items we have ordered currently in stock, please do not send alternatives.
If the color we have chosen was not in stock, they will accept an alternative provided the designs are those stipulated on the order.
3.6. Methods of delivery:
…and please remember that only air freight will ensure prompt delivery.
Please send the goods by express freight as we need them urgently.
We advise delivery by road to avoid constant handling of this fragile consignment.
Could you please ship by scheduled freighter to avoid unnecessary delays? lOMoAR cPSD| 58562220
Please send any other correspondence relating to shipment or payment direct to… 3.7. Packing -Type of packing: Bag (n) túi Barrel (n) thùng Bale (n) kiện hàng Carton (n) thùng carton
Corrugated Carton (n) thùng carton gợn sóng Container (n) Công Roll (n) cuộn Sack (n) bao Tin (hủ thiếc)
Packing-case (n) hòm đóng hàng
Vision package (n) Bao bì trong suốt
Double side tape (n) Keo dính 2 mặt
Printed tape (n) Băng dính in logo Packet (n) gói nhỏ
-Materials of packing: Wooden: gỗ paper: giấy steel: thép iron: sắt PP PE Plastic: nhựa jute: đay fibre wood: gỗ sợi rush: cây bấc
Metal strapping: Dây kim loại -Verbs to packing: Strengthen consolidate reinforce Insulate be insulated against Line/be lined with = lót Battern = lót ván Pad = lót đệm Wrap Cover Pack
Hoop = đóng đai thùng Bolt = siết bu lông Brace = siết chặt
Nail Seal -Expressions:
To be marked in weather proof (chống chọi với thời tiết) = indelible
Discolored ink (màu mực không phai) Discolored paint
On the both opposite sides of each case In printed capital letters
Numbered consecutively 1 to..: Đánh số liên tục từ 1 đến… Is reinforced at both ends.
To be marked with…/as follows.
-Pictorial cargo handling marks following to indications:
Handle with care: Cầm cẩn thận
Keep dry: Giữ khô ráo Sling here: Keep frozen: Giữ đông lOMoAR cPSD| 58562220 Fragile: Dễ vỡ This side up: Nâng lên
Do not drop: Không thả rơi
Do not stack: Không đặt chồng nhau
Keep away from heat: Không để dưới ánh nắng
Keep in cool place: Để nơi thoáng mát
Use no hooks: Không dùng móc treo
Do not freeze: Không để đông lạnh
The measurement of the package: Kích thức kiện hna2g
Gross weight: Trọng lượng cả bì
Do not turn over: Không lật
Suitable for long sea voyage transport: Có khả năng vận chuyển đường biển xa
Well-protected against dampness and rust: Chống ẩm và rỉ
Hand-sewn at mouth: Khâu tay ở miệng bao
The flaps are glued down: Nắp hộp được đóng keo
In stacks of 4: Theo lượt 4 hộp 1 gói Grease-paper: Giấy mềm
Damp-resistant paper: Giấy chống ẩm -Sentence:
On the surface of each package
Each peace of + [products] is to be individually wrapped in thick paper, packed in straw, and shipped in wooden
crates marked * and numbered 1 to 6.
The [products] should be wrapped and the packaging reinforced at both ends to avoid wear.
Sp phải được bọc và gia cố ở hai đầu để tránh mài mòn
The [products] + must be well greased with all movable parts secured before being loaded intro crates, which
should be clearly marked with your castle logo for easy identification.
SP phải được bôi trơn tốt với tất cả các bộ phận có thể chuyển động được bảo đảm trước khi được xếp vào… 60
sets would be packed in 6 crates, 10 sets a crate, with each piece individually wrapped, and the crate marked
clearly with their name, the words “fragile” and “crockery”.
All marks other than our own and the name of the country of origin are to be removed from the cases before shipment.
Tất cả mã ký hiệu không phải của chúng tôi và tên nước xuất xứ phải được xóa bỏ trên các kiện trước khi gửi hàng.
3.8. Guarantee/warrantee:
The guarantee period is … after dispatch: Sau giao hàng
The guarantee period is … after operation: Sau sử dụng 3.9. Closing
We hope that this will be the first of many orders we place with you. lOMoAR cPSD| 58562220
We will further orders if this one is completed to our satisfaction.
If our sales targets are met, we shall be placing further orders in the near future.
I look forward to receiving your advice/ shipment/ acknowledgement/ confirmation.
We are sure you will be satisfied with this consignment and look forward to hear from your next order.
*Acknowledging an order:
Thank your for your order No. which we receive today. We are now dealing with it and you may expect delivery within the next three weeks.
Your order No. is now being progressed and should be ready for despatch by the end of … Making up
We are pleased to inform that we have already made up your order No. for [units] and are now making
arrangement for shipment to… and should reach you in the next… *Advice of dispatch:
Your order No. is already on board… sailing from… on [dated] and arriving … on [dated]. The shipping
documents have been forwarded to your bank in …for collection.
We are pleased to advice you that the [products] you ordered – No. – will be on flight … leaving…at [time],
[dated], arriving … at [time]. Please find enclosed air way bill … and copies of invoice …, which you will need for collection.
Your order No. is being sent by express rail-freight and can be collected after [time]. Enclosed is…
You should contact us immediately if any problems arises. Thank you for your order and we hope to have further
service to you in the near future. *Delays in delivery:
I was surprised and sorry to hear that your consignment had not reach you. On enquiry, I found that it had been
delayed by a local dispute on the cargo vessel… on which had been loaded. I am now trying to get the good
transferred to … I shall keep you informed.
I am writing to tell you that unfortunately,… This due to the…
I apologize for this delay which is due to the circumstances beyond our control.
I regret to inform you that there will be a delay in getting your consignment to you, due to the…We have
contacted a possible supplier in… and he will let us know if he could help us. If you wish to cancel your order,
please let us know as soon as possible. However, I think you will find most manufacturers are experiencing the same difficulties at present. *Refuse an order: - Out of stock:
We are sorry to say that…Please contact us later.
We are now unabled to fillful the products you ordered – No. -Bad reputation:
We would only be prepared to supply on a cash basis.
As there is a heavy demand at the present, we have very few of these products in stock, and are serving on a rota
basis. We are unlikely to be able to deliver within… lOMoAR cPSD| 58562220
Therefore, in this instance, I am sorry that we must turn down your order due to… -Unfavorable terms:
Deliver can not possibly be guaranteed within the time given in your letter.
It would be uneconomical for us to offer you the discount you suggested as we work on a very small profit margin.
The discount you asked for is far more than we offer to any of our customers. We never offer […]
Our company relies on quick sales, low profits, and a fast turnover, so that we cannot offer a long term credit facilitites. 4. PAYMENT 4.1.Invoice
Please find enclosed invoice No. for [value]. The [products] you ordered has been dispatched to you, C/F, and
you should receive them within the next 3 days.
The enclosed number … is for [units] at [value] each less % discount. We look forward to hearing your
remittance/cheque and will then send the chairs C/F.
Our invoice, No. for [value] net is attached. Payment shall be made within…
Please would you either reply with an explanation or send us a cheque to clear the account within 7 days?
We have waited three months for either a reply to explain why the balance has not been cleared, or a remittance, but have neither received.
We are reluctant to take a legal action (áp dụng hành động pháp lý) to recover the amount, but you leave us no
alternative. Unless…, we will instruct our solicitors to start proceedings.
Hướng dẫn luật sư bắt đầu thủ tục tố tụng
4.2. Pro forma invoices
The enclosed Pro forma No. for [value] is for your order No. which is now packed and awaiting despatch. As
soon as we receive your cheque we will send the goods.
The total value in enclosed pro forma invoice is of [value] included cost, insurance, and freight.
4.3. Statements of account
I enclose your statement as at [dated]. May I remind you that your June statement is still outstanding, and ask
you to settle as soon as possible?
Please find enclosed statement of your account as at [dated]. If the balance of [value] is cleared within the
next…, you can deduct a % of cash discount. 4.4. Advice of payment
We have pleasure in enclosing our […] for [value] in payment of your statement invoice No. dated..
I have instructed my bank today in transfering [value] to your account in payment of your [dated] statement.
Thank you for your prompt delivery. Could you please acknowledge receipt enclosed?
Our bank inform us that they now have the shipping documents and will be transferring the proceeds of our L/C to your account. lOMoAR cPSD| 58562220
4.5. Asking for more time to pay
First let me apologize for not having cleared our statement or replying to your letter of …However, I am surprised that…
I am sorry that I was not able to clear my July account.
We regret that we were unable to send a cheque to settle our account for the last quarter because of the bankruptcy
of one of our customers. The debt was considerable and its loss has made it difficult for us to pay our suppliers.
We will try to settle your invoice within…Enclosed cheque is a part payment on our account value…
As soon as the insurance company sends us compensation, we will settle our account as soon as possible.
4.6. Replying to requests for more time
Thank you for your letter concerning the outstanding balance on your account. I sympathize with/ am sorry to
hear the problem you have had in clearing the balance and am willing to extend the credit for another… But I
have to insist on payment by the end of…
However, we would appreciate if you could clear the account as soon as possible, as we ourselves have suppliers to pay. 5. COMPLAINTS
5.1.Unjustified complaints Dear Sir,
I strongly object to the extra charge…
I could not believe that… Dear Ms,
We receive your letter dated complaining of the extra charge…
5.2. Opening to general complaints We
would like to inform you that..
I am writing to complain about…
5.3. The language of complaints
This is the third time this mistake has occurred and we are far from satisfied with the service you offer.
Unless you …, we will consider changing to another supplier.
Please ensure this sort of problem does not arise again.
You must correct your mistake as soon as possible.
You do not understand the terms of discount.
There appears to be an error in the statement.
This mistake could not have originated here, and must be connected with the despatch of the goods. 5.4. Explain the problems I think the reason is… lOMoAR cPSD| 58562220
5.5. Suggest a solution
Rather than…, you could do…
The best solution should be…
5.6. Opening to reply complaints Thank you for your letter…
We would like to thank you for informing us the error…
5.7. Asking for time to investigate the complaint
While we can not give you an explaination at the present, we are looking into the problem and will contact you again shortly.
Would you please return samples of the items you are dissatisfied with, and I will send to our factory for tests.
5.8. Explaining the mistakes
The mistake was due to a fault in machines, which have been corrected.
There appears to have been some confusion in…, but this has been sorted out.
It is unusual for this type of error to arise, but the problem has now been dealt with.
5.9. Solving the problem
The… has been adjusted. Please contact us again if a similar situation arises, and thank you for pointing out the error.
The replacement will be sent to you. 5.10. Reject a complaint
We have compared closely the articles you returned with our samples and can see no difference between them.
Therefore, in this case, we are not willing either to substitute the articles or offer a credit.
Our factory has now inspected the unit you returned and they inform us that …But it will be essential to charge
you as incorrect use of the unit is not covered by our guarantee. 5.11. Closing
In closing, we would like to apologize for the inconvenience, and also point out the type of fault rarely occurs in…
Please accept our apologies for this time.
We are sure that you will be satisfied with the replacements and there will be no repetition of faults. Thank you
for your patience in this matter. lOMoAR cPSD| 58562220