The company - Final report - Tài liệu tham khảo | Đại học Hoa Sen

T&E Nguyễn Anh Khoa - 22122678
The company + General management
philosophy of the company + Word
Nguyễn Xuân Huyên - 22106069 Policies + Presenters
Nguyễn Ngọc Thiên Kim - 22116751 Motivation Võ Ngọc Nguyên - 22114951 Structure + PPT Tạ Gia Linh - 22122743
Communication & Information + Controlling + PPT
• General management philosophy of the company
Welcome to T&E company! Here, you can experience interesting things that you have
never seen before. Like how we work and treat our employees. How HR departments
are divided and work together as a system. You can also find out how amazing it is for
our designers to create a product. Thereby showing the incidents, efforts and how our
company has stood and developed to this day. You will also learn how our company
markets products and promotes chains and distributors to sell products quickly. And
especially you will be amazed at how wonderfully our staff handle risks and crises. An
ideal place for you to put your trust and burn with your passion. 1. The company
a. What is the name of the company? - It’s name is T&E
b. What is the reason for existence of this company? (For what purpose was this
company founded and what is its mission etc.)
- Help families and individuals who are too busy with their work. People who don't
have time to clean the house be able to live and work in cleaner environments. So
our company created these Chips for cleaning equipment such as air purifiers, automatic cleaning robots …
c. What are the 4 key values of this company? (No more, no less. Exactly 4 values) - Customer Service Excellence
o Customers are the main consumers of the business's products.So when we
provide them with an excellent service, we will be trusted by them then we will
promote product consumption to the highest level. - Transparency
o Transparency is also very important in promoting products. Currently,
technology and social networks have developed very strongly. If we are not
transparent and detected, it will be very dangerous for the company. - Courage To Innovate
o Listening and innovating is one of the strategies that many companies choose.
Because innovation is so important to today's market. If we persist in the old
way, it is easy to fall behind rival companies. - A Giving Spirit
o Working and devoting yourself to society and the company is a very necessary
thing. Because when we devote ourselves to work, to something, we get the best results. Expert Panel. (2020).
https://www.forbes.com/sites/forbeshumanresourcescouncil/2019/11/12/15-key-values-every-
company-needs-to-cultivate/?sh=2a89d5da77db
d. Where does the company want to be in 5 years (Vision) I. Customer
1. Customers will value the quality and value of the product so that they can see the
ability of the product and after 5 years they will consider whether this product is good to stick with.
2. Customers have a good experience after 5 years of co-branding because the company
always listens and improves products according to customer needs.
3. The product follows the trend but still retains the quality of the product from day one. II. Employees
1. employees are more integrated and adapted to the company culture. Create connections
between people and easily resolve disagreements in the work environment.
2. After 5 years of constantly learning from experience, bringing the company to develop
with many new technologies. Employees have more benefits, salary and good remuneration
3. Employees will be self-aware that they need to improve their professional skills to be
able to meet the requirements of the company and customers, especially to compete
with other potential candidates in a job-scarce environment. III. Shareholders
1. Shareholders must be able to support the enterprise after equitization in many aspects
such as: building and applying new, modern and advanced technologies; supplying raw
materials for the production of products of the enterprise; and help develop the consumer market for products.
2. After 5 years of attracting many investments from different segments, increasing
financial potential to implement potential projects. Creating a great advantage in
sustainable competition in the competitive era is one of the factors that help businesses develop.
e. How is it going to get there?
- We always try, make efforts, always promote the process of technology
development, listen to opinions from customers, and create favorable needs for
employees to work in the best possible environment.
f. What are the 5 key leadership principles of the company? (No more, no less. Exactly 5 principles)
- Help to develop future leaders
o There's always a need for good leadership, and part of being a great leader is to
make sure there's someone else who can take over your role when necessary.
Thinking about the future in this way is a strong leadership trait. The
organization can benefit from having a pre-established plan that leaves no gaps
where people have no one to guide them. When employees learn how to become
leaders, they take ownership of their work and become more reliable. Leaders
understand the value of education and the development of skills and mentor
individuals who could become future leaders. - Have solid values
o Effective leaders have a clear vision and solid values so that they can inspire
their followers and motivate them. Values are essential, and they show that
you're a credible leader. Profit is essential to every business, but it's not the only
goal a leader works to achieve. Employees appreciate working within a friendly
team, having flexible working hours and maintaining a job that makes them feel
like they're making a meaningful impact on their community. People typically
want to work with a leader who understands their values and needs and has
authentic values they follow themselves. - Promote diversity
o As a leader, you can welcome diversity and harness the strengths that it can
offer to a company. When everyone has the same background and experience, it
means there's a limited amount of expertise. When there are employees with
diverse skill sets and expertise, you may be able to approach things differently
and find fresh perspectives. A leader needs to recognize the importance of
diversity and aim to build teams that embrace it. - Develop your skills
o Employees and supervisors often define leaders by their behavior and actions,
and a good leader has specific skills and characteristics that help them lead
effectively. To be a great leader, you can recognize the skills you need and work
to develop them. Identify your strengths and weaknesses and what leadership
style you want to implement. It's essential to understand your own behaviors and
attitudes and how these affect your ability to lead. You can constantly work on
your skills and always strive to improve them because they determine how
successful your leadership style might be. - Admit mistakes
o Everyone makes mistakes, but it can be beneficial for other people to see a
leader acknowledge their mistakes, as it can help them be more relatable.
Mistakes can show you where you went wrong and how you can improve in the
future. A wise leader learns from each experience and uses it to teach their
employees and themselves what areas they need to focus on to grow as an
organization. When a leader takes accountability for their mistakes, their
employees may respect them more and be willing to listen to their advice.
Jamie Birt. (2020). 11 Leadership Principles To Implement in the Workplace. Indeed.
https://www.indeed.com/career-advice/career-development/leadership-principles 2. Structure
a. What is the company structure?
=> Martrix structure
i. Specify in terms of six elements
- Work specialization :
+ It is the responsibility of the business manager to assign specialists to each project based on
their expertise, monitor progress and time, and efficiency.
+ Employees are responsible for implementing, completing projects and reporting work progress to management - Departmentalization: •
At the top is the General Manager who operates, manages the company and related departments. •
Next, our company is also divided into small departments, in charge of a separate
segment. Includes Production Manager, Finance Manager, Marketing Manager, Sales
Manager, Development Manager, Research Manager and Project Managers to easily
manage junior employees according to their departments and their plans, divide work
and done in an efficient, clear, time-saving manner.
- Authority and responsibility: •
General manager : supervise the organization, direct the work plan, seek to develop
the plan in an effective way, enhance the effectiveness of management by recruiting,
training and consulting the lower management. •
Production manager : The product manager is responsible for researching, exploring,
designing, testing, and building effective strategies to manage and develop products for the business. •
Finance manager : Responsible for managing and controlling all financial activities in
the business. At the same time, he is responsible for allocating financial resources
effectively, in charge of developing financial plans and supporting the board of
directors in running the business. •
Marketing manager : Responsible for researching, setting up strategies, goals and
operating the implementation of all marketing activities (advertising campaigns,
promotions, distribution strategies, managing marketing costs, recruiting personnel for
the department). ,..) in the enterprise. •
Sales manager : design, business plan, strategy to expand the company's customer
base. Build and foster lasting customer relationships. Search for potential customers.
Report actual revenue, expenses and forecasts to management. •
Development manager : Developing business strategies, implementing business plans,
negotiating with customers, supervising and training employees... •
Research manager : Conduct market research and develop a business development
strategy suitable for the business. Coordinate with other departments on aspects of
product deployment such as Marketing director, HR director, etc., contributing to
speeding up the completion of business development strategies. - Span of control :
+ Employee experience and training
+ Similarity of employee tasks + Complexity of those tasks
- Centralization vs. Decentralization : Decentralization because lower level managers
provide input or actually make decisions.
- Formalization : The business manager's responsibilities include assigning specialists to
each project and ensuring they have the necessary skills to complete the project. The project
managers then monitor the budget and lead time of each project. Organization members are
assigned to project teams based on agreement between business and project managers. Teams
consisting of qualified members will complete the assigned tasks. Team members report to
both the business manager and the project manager. b. Decision making i.
How are the ’bigger’ decisions made?
=> Major decisions are based on the decisions of managers. Depending on the problem, the
employee's progress in completing the work, making decisions with appropriate solutions.
ii. How about decisions that involve significant monetary resources or that otherwise
determine the future course of the company?
=> Decisions that involve significant monetary resources or that otherwise determine the
future course of the company will be made by the General manager. Based on reports of
subordinates (managers), conduct research, review and make decisions. Usually follow these steps:
1. Identification of a Problem
2. Identification of Decision Criteria
3. Allocation of Weights to Criteria
4. Development of Alternatives 5. Analysis of Alternatives
6. Selection of an Alternatives
7. Implementation of the Alternatives
8. Evaluation of Decision Effectiveness
iii. For what decisions must employees ask for permission?
=> Important decisions that directly affect the work that employees are not confident or
professional or do not understand, need to ask for permission.
iv. How are the relevant tasks identified and assigned to individual employees?
=> First, conduct an analysis of the assigned team project. Then, identify the tasks and work
that need to be done to complete the project. Next, it will be based on the expertise and
capacity of each employee to allocate work and the appropriate amount of work. The progress
of the implementation of the plan in the company is always updated quickly, it is easy for
people to detect and correct errors. We also often provide job lists for employees to choose
from, easily matching their abilities while improving creativity, autonomy, and employees
seem more interested in work and complete efficiently. than.
Managers need to monitor and evaluate the level of completion and give feedback and
evaluation in a timely manner. •
Provide resources for employees to have the tools to complete their work •
Organize meetings, training, help employees update working methods, learn new things •
Give employees certain powers so that employees can decide on issues under control to avoid wasting time •
Salary and benefits regimes for employees to have a good spirit and focus on work.
c. How to increase knowledge sharing to build a learning organization?
=> Build a learning organization that thrives on company culture that cultivates hidden talent
and celebrates the value of making mistakes and taking risks for the sake of employee growth .
Team members are encouraged to share opinions and contribute to the development of their peers.
- We always help people understand their roles, providing the right tools to train our employees.
- Looking for members with long-term knowledge and experience to share expertise for new
employees. Or create a group or a page on social networking sites for everyone in the
company to share their work experiences so everyone can learn.
- Provide team leaders with resources so that they can easily support subordinates, always monitoring work progress.
- Set rules, reward when you reach your goal and criticize when you make a mistake
d. How is potential freeriding taken care of?
i. How is it detected? How is the detected freeriding handled?
- In my opinion, the freeriding in the company is those who do not do but benefit. Free
beneficiary. In the company, not all employees do their best, there are people who are
dishonest at work, steal other people's ideas, take advantage of the company for personal gain.
To detect it, managers need to always monitor and evaluate the working capacity as well as
the contribution of each member accurately to determine who has contributed and implemented the ideas.
- When detected, it will usually be handled depending on the level. Depending on the number
of violations, if the first violation can be forgiven. If the violation is repeated many times, it
should be handled strongly or fired. It also depends on the working capacity and the degree of
influence on the business that it is handled appropriately. If such behavior causes the business
to fail, it must be reported to the superior or the law. Along with that is the evidence in hand to
convict them - freeriding in the company. 3. Policies
a. What is the company policy as regards overtime and remote working?
The company will have a clear agreement with each employee as follows:
- Overtime hours will be increased by 20% compared to normal working hours
- Do not support the fact that employees work more than the number of overtime hours
prescribed by specific laws, no more than 60 hours/month, 300 hours/year.
- Support pregnant women during and after pregnancy with pay for 18 weeks after giving
birth, as well as create remote work for employees until the child is 12 months old can return to the company to work.
- Remote working can meet the following subjects:
+ Website development: web developers are completely independent, can use their full
productivity anywhere, target customers anywhere, Work like tracking calls, emails,
exchanging Switching to chat applications is enough to work well, especially for work related to programming stories.
+ Management: the main role is to direct others to complete the assigned workload, monitor
and control the status of work, quickly, promptly and clearly. The object of work is company
customers, employees and face-to-face meetings are not mandatory, can change the way with each other.
+ Business: according to the development of technology, customers buying on websites or
social networks is extremely popular, online sales business thrives, so it needs a high number of online sales staffs.