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
 
!"#$%&'$$()*
+ 
!"#$%&'$$(,
 
!"#$%&'$
- 
!"#$%&'$."
/
01%&1+2,3415"6$407
20$%&'$0$()*8

+9$""# ".: 1$$.
 .;%'$$()*<%&
=>0$()*6".: 0
-9?8@
AB:4C
B:40<D>+.
E
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E
B:40<+.
E
-B:40<$. +
.E
F$%&'$G
927>
+H$()*<%&
IJ-(7:?0K
-H$()*<%&"#4?
L9:$2#82?%&
#%&$()*"#4M$5?"
!,?!?
+#%&$()*"#,?"!,
?!?
#%&$()*"#:?"!,
?!?
-#%&$()*"#>?"
!,?!?
NB::6
$()*"K
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O&5!,K?!?
-B2$()*?:0
PH6Q4?:10:76+'0
R$!,C""-C.;%
+S!,C".;%"Q-C
TE$!,C"""EQ-C
-9?0!08@
US0&QV+<:
B1341W;1!2!
+B1%&1516$40
B11 16$40
-B1%&16$40"4J4
XS0&QV+<:
B1%&18616$
+B1341W;1!2!
B1%&1!2!1+00
-Y1W1%&16$
ZS0&QV+[:\K$G
A&Q
+F&Q
L&Q
-N&Q
S&Q]0$()*(6
S&Q]0$()*"8:
6$6$()*E ?
+S&Q]0$()*"8V
6$()*E ?
S&Q]0$()*"8#
6$()*E ?
-S&Q]0$()*"80&
6$()*E ?
/9$%&10?!+>: $?;?!
+>
/?!:
+A?!:
F?!:
-L?!:
A^?!+>:%&
S?!V4C1?!1?!
+S?!_1?!*1?!%
S?!>!?!1?!>!"E1?!>!
-S?!V4C1?!*1?!
F^DQ<:
YDQ+;1DQ%!"DQ#
+YDQ;*$.1DQ)!"DQ
YDQD>1DQ34"DQ-;
-YDQD>1DQ-;"DQ+;
LO()*<:$%&
H:"4?
+IJ-(!`0K7
9$$>
-94%6!06
NO. 0-!"C$?
SV -!
+;"8<-!
H!$"<-!
-H[-\"8-42<-!
P=:!3a$. 6
H:;-
+S7.)
b>!-
-c06 
U9 -&Q4d8V2"#
:C?!
S?!
+S?!
S?!?!
-9?8@
XT#-!1";*&$. ."!$<
=:?!
+=:?!
=:?!?!
-9?00!08@
/Z=:!3+2 8?"&Q

B
+H86"6$
9%&
-9?84
/=:!3+2 8?"&Q

B"6$
+H86"6$
B"%&
-9?84
//B:"4?<:W7
b$@"
+b$@0
9e:!,+M
-b$@06$()*
/A9:1-!:\?
f0@g"%&
+f0@:;$.<%&
f0@"42h3"*
-f0@!06<-!
/F0%&
S0%&">"%&!>
+S0-!4]?-
S0V",4!
-S0.;#
/Lc0+6@?"8$2:?!+>:"0DQ
<:
S&"(?!gQ"8D>:\
+S&"(DQ"8-;:\
=:?0DQ1;*&"(gQ
-;:\
-=:.?DQ"i$2$"(1
"8DQ-;h:\V
/N"*?! >!""0:;

S
+90!
S>
-9?8@
/P"*?!?! >!""0:;

S
+90!
S>
-9?8@
/U"*?! >!""0:;
S
+90!
S>
-9?8@
/XS]2?!?!V -&Q:4d
:\V
B
+9%&
H86
-Y6$
AZS*?!V -&Q:4d
:\V
B
+9%&
H86
-Y6$
A^7$g""j<:
Tj-1"j.)1"j5
+Tjj1"j!3+%;*1"jV;
Tj:1"j.)1"j:;
-Tj:1"j.)1"j-
A/S7+*7$"jg"<:
/7$
+A7$
F7$
-L7$
AATj:"# <:6CG
Tj-1 51 *
+Tj>!1!%+.)1!0.
Tj-31j1!3!2K1V;
-9?8@
AFTj.)<:6CG
Tj-1 51 *
+Tj>!1!%+.)1!0.
Tj-31j1!3!2K1V;
-9?8@
ALTj:;<:6CG
Tj-1 51 *
+Tj>!1!%+.)1!0.
Tj-31j1!3!2K1V;
-9?8@
ANYDQ:\?2"#:?!?!
YDQ34"DQD>
+YDQD>
YDQ34
-YDQD>"DQ-;
APYDQ:\?2"#:?!
YDQD>"DQ-;
+YDQ-;
YDQ-;"DQ34
-YDQD>"DQ34
AUYDQC$&2"#0:
9-;
+YD>
=34
-9?84
AX=:?!?!DQ:\?
=34
+S;*$.
9-;
-R)!
FZS0"j.)<:+K$G
c%+.)
+S?!.)
9>!")!>.)
-SA0!08@
FS0"j:;<:+K$G
R:;0;%"]
+c3+%;*
9V;1$!0
-SA0!08@
F/B4?<:W7
b$@"
+b$"@0
S!,?!
-9?84
FAYDQD><:
96;*$.1!"(<:
+YQ"*"86 4
HjM:!6k$&!&!<$. .
"
-YQ"*"$6$&!&!<$. .
"
FFYDQ34<:
96;*$.1!"(<:
+YQ"*"86 4
HjM:!6k$&!&!<$. .
"
-YQ"*"$6$&!&!<$. .
"
FLYDQ-;<:
96;*$.1!"(<:
+YQ"*"86 4
HjM:!6k$&!&!<$. .
"
-96+4l*"mn<$o:
FNTj5)p::;6!0
6-
Tj 5
+Tj -
Tj !3+2;*
-Tj -3
FP9[B[;Oq+[10:!+*"j
P
+F
Z
-F
FU=;*&<B[;Oq+[5>-Z"j<:
"!3A7$"j17
=7$"j51"j.)1"j:;
+=7$"jV:341"j]J`0]1"j]J`
0]1"j:;
=7$"jV:341"j.)1"j:;
-=7$"j*1"j!3+2;*1"jV;
FX9:%&1:\?
9$(,@"#4?
+b$@"
H>
-S!,?!?
LZ=:"j:;0!-(.
$#"4]?
Tj 
+Tj -
Tj !3+2;*
-Tj -
L=:"j$!0"#20"8"QV
0.j:0>!K"#\
Tj *
+Tj V;
Tj 5
-Tj -
L/=:"j:;"?8+5.];
-!
Tj-
+Tj :;]0
Tj V;
-Tj 5
LAO2:\">:-pk?
3G
Y\86>
+90:\6.:
S">-(@0;*l\":
-S7$2:+&\">:
LF=>:7E3
9E;82
+YQ+r$4
9$::
-S0V
LLc0+643;.@
=>:.6\
+S7E-;8
9$::
-YQ+r$4
LNH6:10:!G
f0"@$()*
+R$!,"
9Q-C
-9?84
LPS2"?+0$2<$-!?!:
S?!
+S?!
S?!?!
-Y.70!0@
LUc0+643;4
2"#+"
+2"# \
W2"#%&7:;$.#
-2"#-!
LX9[;f<s4OR[
=3"*,@$""\M."
+=3"*$$2$"",>0$
=3"*.,$""2i0."
-=3"*""_$"";*,."
NZ9[;t<s4OR[
=3"*,@$""\M."
+=3"*$$2$"",>0$
=3"*.,$""2i0."
-=3"*""_$"".,>0$
N[\;u
[0<OD
+[0<=>^
![0<OD"<=>^
-9?84
N/B\;u@\#8
O2: %&
+T?8V+% 
IJ-(-
-HQ
NA90<\;u
v$w
+x[-[B[q+[
s4OR[
-B[;x;
NF9 !0:\:3$8
9 !0:\:3$8.
:"!`70+#."
+9 !0:\:3$Q4?.
:"!`70+#."
9 !0:\:3$$. .
:"!`70+#."
-9 !0:\:3$.:
"!`70+#."
NLH6$:3$<0 !0:
=Q4?
+S 
B:
-S!,
NNB[;x;yUFzX/L{5&Q";*l:
F"F
+L"F
N"F
-P"F
NPH6$:3$0 !:\1:
,1:
S 
+=Q4?
S0&:
-b>
NU9 !03$`|]5:?$"j<;
23$`:< ]5
f5
+^}
H}?!
-b,
NX9[O]v[+[20:*`C7g
G
S0<(?; :*-!
+B2&"("$"(]0k1!3.1!3
$,]010$()*!3+12:;87.)>

S0<(0:*-!
-S0,40.!`:-!
PZO.P;2yP~4{<OY4[;K$G
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+;&Q
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B[;bRŠ
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B[;bRŠ
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-#3;
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B1%&1861!2!16$
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ZUx;5$?;&Q:;:`
A&Q
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L&Q
-N&Q
ZX905;*3$;*&04l!]!."6E
0;6;"V6+5!,
B[;bRŠ
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+B[;RŠ
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-S[4^++[
†0:43;.n$ !0`
;:
x[-9;
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BO4[+[
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93$`]5
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-9?8@
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\
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v9;€^++[€x€BRŠ
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9M$5
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U9 !0>!:]3;-E
Ia!0`;:*V4C\\
+9 !0:2" !0i*
O42 !00
-0>!
XO]v[+[.8;*l
O\<%&8Q&""Q+:#
+SW7 7&"($#7:;8:;1W7 7
Q$#&"(
O\:;%&!$a0:
-9?8@
SV/O•Ž9‡••=R‘’=9‡“9‡w=R9…SB”S
/ZO. :%&
b6+*%&7C
":<%&
+b%!0;*<070:
<-!
b%!0;2"0<-!
-b%!8;2$-!n$
/O. "g$.+K$$. 
Y01&14!r$;12<
+S0;21,1]51!0!>1."*
=31$[)1;*&"!061,""Q7V
"
-=31,101!0!>1&
//O. "$.+K$0;2
=31,101!0!>1&
+=31$[)1;*&"!061,""Q7V
"
Y01&14!r$;12<
-S0;21,1]51!0!>1."*
/AO. ++K$
=31,101!0!>1&
+Y01&14!r$6;12<
=31$[)1;*&"!061,""Q7V
"
-S0;21,1]51!0!>1."*
/FY0;2<$. 
=
+Tg$.
=+
-T$.
/Lt2<$. 
2
+Tg$.
=+
-T$.
/N93<%&;2$. 
Tg$.
+T$.
=+
-=
/P=K3!("(<%&;2$.
 
=
+9%:0
=+
-T$.
/US\3 @?3G>!< -3;2
$. 
Tg$.
+Y
Y0
-=
/XS0+!0!$$!080<$. 

9%:0
+=
^*
-=+
AZO. <%&
O. <%&]0V";V
+O. <%&]06$$"6$;
O. <%&!("(":;
-O. <%&67.)
AO. C<-!+K$
$. 
O. +*"$. +*
+O. "g$.1$. "$."+
O. %:01"+
-O. 1%:01"+
A/=:!3a$. 6$
S7.)
+b>!-
c06 
-H6:;-
AAO. 0-!"C
90V-!
+S7C:;"<-!
90!$"<-!
-90[-\2"#-!
AFY\".!06[$-!8

=8V
+=8VV0&
=80&
-9?84
AL=;*&;2-3426-!
f0V 
+f0 
‡:;-
-S04!r$
AN=3"*M +M-!V017;20
-!
t2-342
+t2]5
t23
-t2"Q7
APT8W4?;)$;20E;
2
Y
+S,">!0!
S<$. 
-=?!
AUS,40!@]5;2
O. %:0
+f5
S,40"!0!>
-s342
AXYD>!3aIvw9-n6$
f06$$|;<-!
+f0V|[-\-!
f00!V0!E:!3a$. 6]3;
-
-9%!0.)E!3a$. 
FZc3a2<!3a;2$. 
9%:0
+=
^*
-=+
Ff#<W0;2
S,!<",
+Y
S<$. %:0
-S<$. 
F/R0-.* #QC<$. E
;2
9
+=
9%:0
-9?84
FAS0+* &0;2C
-!E;2
O. 
+O. mn
t2
-O. %:0
FFH8"o2G‚Y;*&$. >-0;2
0"<0;27ƒ
I;6$
+YQ]?
O&C
-I;%
FL90<4C,[7$%2"#4!r$<-!
;2"8
Y
+s342
S,]5
-TQ7
FNI8)"g$.8T=.:0,401
,H70-!E;2
O. %:0
+O. 
t2
-t2,z!0!>
FPO&QC<8$4@‚C-
!;2
S,
+Y
f5
-O. %:0
FU= -3;:3$V?4240
E;2
Y
+S,z!0!>
f5
-s342
FXb54?;)$<30-!
E;2
S,z!0!>
+Y
=?!
-9,
LZS,40o54?a-(-!"E"M0
E;2
S,z!0!>
+Y
=?!
-9,
LI4p$?$[$<0-!4]?41
C;2
S.
+f5
s342
-Y0
L/O. 0-!"C$?

SV -!
+;"8<-!
H!$"<-!
-H[-\"8-42<-!
LA=;*&;2]56-!$
c3a-04;%)*-n
+=>4;%7:[)*-n
=>"?8]5:3$
-‡:;-
LFS0+!0!#o-!.$#
0<7$;2
9%:0
+=
S,z>!0!
-Y
LLc3a$. @!-!
f0>"7Q2"#-!
+=>-0
f000!
-=>-2<
LNt2$. "$.
s42<.;+$
+I]?4!r$$#* 
S"nT
-^5.];-!
LPO. <$%&K$
O. %:0
+O. 
O. +
-9?8@
LUc3a$. <%&'$$(,
f0V";V
+f06$$"6$;
c("(":;
-H67.)
LXt2.$. %:0"g$.
R0">!rQ
+c&< )*-n2"#"3;.p$$. <
.;T[-
S,404?a-(5-!
-9 &0#K!(
NZH-BL="B=;2$. 
O. .
+O. *
O. ]5
-O. z]5
NH-S"-zX;2
O. .
+O. *
O. ]5
-O. z]5
N/O. <-!;2"#
4;%$. 
O. <-!;•jM:
!4•4!&"2!7"#4;% 
+O. <-!;!%+jM
:!4•4!&"2!7"#4;% 
O. <-!;.;%j
M:!4•4!&"2!7"#4;%
 
-O. <-!;QjM
:!4•4!&"2!7"#4;% 
NAO. &?0;27C%&
O. %&
+O. 
O. ."
-O. %:0
NF9?0;24$!$. ."%&1E
;2
Y0
+9 
H2<
-= 
NLt243;.!$!$. %:0
S.
+Y
H2<
-S,z>!0!
NNt243;.$. ]5
s342CW†
+902"#."<-3Wf
9;82"Q7#^
-SC.;u
NPO. ,z!0!>K$0;243;1EG
O&<!V)"p.
+H8>+" )*-n
I+}]5
-^!0!2:00
NUt243;.C:0;6-(<-
!
S0,4034<-!
+91* 
B<-!
-=3"*h-!
NX^2<$. +*-047K
2C#h0V0.;T=$C0#
0
^2:2
+^2
^2:2
-^2T=$
PZt2 ;2$. *6$"
%&
H2<
+9 
=?!
-Y0
P”-(,3y†Ž{1I+4768]?0
-n0V;$501+'+
4J-($0;\;2-!
S.
+O. z]5
t2*
-O. ]5
P/S.;†;~4†!![4[:0;6-(40$V.
3$#cj34m!7Q-"347D
Q!V^2<$. +**:
 !;
TQ7|]5
+H2<
S.
-9 
PAO. ++K$?0$.41E;2
TQ7.;
+S?@%&
SV4C">?
-9 
PFS0)+\".$.!(6
h$]5#6+2$.
 %:0
^2"Q7|]5
+^2>!0!|,
^2
-^2.
PLB2@KE$. +*"4
!r$"-"($. 7
I]?
+H7
OC
-9.)
PNO. -+2+*<$. "
C&%&
S."10)!
+9%:01)!
^*10)!
-9%:010)!
PP9,!<;*.;<+3?!0+
:04]?<]C$[$+V^2$. +*
5C"3?!;
S,z!0!>
+S."
TQ7]5
-Y
PU^2<$. %:0+K$0:;<,
:;89V"!V
YD>
+c0!>z,
Y
-TQ7]5
PXO7$,$".%<,z!0!>'$
C60.;&]J70$]5\G
=7$3;0!
+=7$!0!`
=7$C"8,
-=7$]5
UZTj43; "4*"!2!%
&"#0;2;<$. +*
b*
+Y2];*#
H8642
-b5
UH62!7"#0!E +"$. 10%&;
C*;$"#44;$K
=K*
+=K
=K,
-=K 
U/^2<$. %:0+K$?0;2]?
$0**0?
^2"Q7]5
+^2.
^2*
-^2$. 
UA=03"%&$. 4J-(4!r$"
-"(<%&\G
H2<
+=?!
Y0
-= 
Chương 3. THÔNG TIN VÀ QUYẾT ĐỊNH QUẢN TRỊ
UF9.)
9.))&>!("($()*
0
+9.)V""_-p$\;
9.)4!r$<:03"*
-9.)$&76$0* )*
-n
UL9.):
9.):)&>1$("00
7,":;m:;$\"?8:
+9.):0,"8:.:3
"*"#.).kK2
9.):.)76 )*-n][$"
004!r$
-9?8@
UNH2"#:1"j:\?<.)
R@!:$6 ]J`."
+R@!o":;<:
R@!:;6-( 
-R@!:l$+l‹<-
!
UPS343;.)"802:
9.)"8‹;*">1$0;$7+
+9.)"8‹3414!r$
9.)"8‹+0144]?
-9.)"8!&< )*-n2"#4!r$1-"(
UUS343;.)"80::

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