MINISTRY OF EDUCATION & TRAINING HOA SEN UNIVERSITY ADVANCED HUMAN RESOURCES MANAGEMENT TOPIC
Vingroup – Sustainable Human Resource Development Instructor: Group: 2 Ho Chi Minh City, June 2017
MINISTRY OF EDUCATION & TRAINING HOA SEN UNIVERSITY ADVANCED HUMAN RESOURCES MANAGEMENT TOPIC
Vingroup – Sustainable Human Resource Development Instructor: Group: 2 Ho Chi Minh City, June 2017
Topic: Vingroup - Sustainable Human Resource Development INSTRUCTOR’S REMARK
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Advanced Human Resources Management Page
Topic: Vingroup - Sustainable Human Resource Development WORKING PLAN No. Full name Student ID Work
Vingroup – Sustainable Human 1 Resource Development
Vingroup – Sustainability Strategy 2 in 2016 - 2020 3 Vingroup – Introduction 4
Vingroup – Vision, mission, goal
Advanced Human Resources Management Page
Topic: Vingroup - Sustainable Human Resource Development ACKNOWLEDGEMENT
We would take this opportunity to express our profound gratitude and deep
regards to our instructor, Mrs. – our lecturer as well as instructor for her exemplary
guidance, monitoring and constant encouragement throughout the term.
Furthermore, we would like to acknowledge with much appreciation Mrs.
Nguyen Thi Be for giving us a chance to understand more about Vingroup, especially what can we learn from them.
Advanced Human Resources Management Page
Topic: Vingroup - Sustainable Human Resource Development ABSTRACT
Vingroup continues to pioneer and lead consumer trends in each of its
businesses introducing Vietnamese consumers to a brand new, modern life-style with
international-standard products and services. Vingroup has created a respected, well-
recognized Vietnamese brand and is proud to be one of the nation’s leading private enterprises.
To understand how Vingroup has succeeded, we are conducting a research on
Vingroup, which results in this report “Vingroup – Sustainable Human Resource Development”. The structure this report is:  Vingroup – Introduction
 Vingroup – Vision, mission, goals
 Vingroup – Sustainability Stategy in 2016 – 2020
 Vingroup – Sustainable Human Resource Development
Advanced Human Resources Management Page
Topic: Vingroup - Sustainable Human Resource Development TABLE OF CONTENT
INSTRUCTOR’S REMARK......................................................................................i
WORKING PLAN......................................................................................................ii
ACKNOWLEDGEMENT........................................................................................iii
ABSTRACT...............................................................................................................iv
TABLE OF CONTENT..............................................................................................v
CONTENT..................................................................................................................1
1. Vingroup - Introduction...................................................................................1
1.1. Overview...................................................................................................1
1.2. Major achievements..................................................................................2
2. Vingroup – Vision, mission, goals....................................................................3
2.1. Vision........................................................................................................3
2.2. Mission.....................................................................................................3
2.3. Goals.........................................................................................................3
3. Vingroup – Sustainability Stategy in 2016 – 2020..........................................6
3.1. Sustainability in strategy in 2016 - 2020...................................................6
3.2. Engage with stakeholders..........................................................................7
Advanced Human Resources Management Page
Topic: Vingroup - Sustainable Human Resource Development
3.3. Identification, classification and handling of critical issues......................8
4. Vingroup – Sustainable Human Resource Development...............................9
4.1. Protect employee rights and equality........................................................9
4.2. Build a strong corporate culture..............................................................10
4.3. Deliver highest quality of employee training..........................................11
4.4. Organizing community involvement.......................................................12
REFERENCES..........................................................................................................vi
Advanced Human Resources Management Page
Topic: Vingroup - Sustainable Human Resource Development CONTENT
1. VINGROUP - INTRODUCTION 1.1. Overview
Vingroup Joint Stock Company (Vingroup JSC), formerly known as Technocom,
was founded in Ukraine in 1993 by an ambitious group of Vietnamese youths. Technocom
began with food production and quickly found great success with the Mivina brand.
During the early years of the 21st century, Technocom was ranked among Ukraine’s Top
100 largest and most influential companies. In 2000, Technocom - Vingroup returned to
Vietnam with ambition to contribute the country’s development.
Emphasizing sustainable long-term development, Vingroup initially focused
investments on real estate and hospitality through two key brands, Vincom and Vinpearl.
Ten years of hard work and dedication turned Vincom into one of Vietnam’s premier real
estate brands with a number of mixed-used developments in major cities, combining
modern shopping malls, offices and luxury apartments in a single complex, leading the
trend towards smart, eco-luxury urban projects in Vietnam. Alongside Vincom, Vinpearl
has also become the leader in Vietnam’s tourism industry, featuring international 5-star and
above hotels, resorts, beach villas, amusement parks and golf courses.
In January 2012, Vinpearl JSC merged into Vincom JSC to form Vingroup JSC. The
new structure ensures sustained development and allows Vingroup to focus on developing its strategic brands:
 Vinhomes (Luxury serviced apartments and villas)
 Vincom (Premium shopping malls)
 Vinpearl (Hotels & Resorts)
 Vinpearl Land (Entertainment)
 Vinmec (Healthcare services)  Vinschool (Education)
 VinCommerce (VinMart, VinPro, Adayroi, VinDs...)
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Topic: Vingroup - Sustainable Human Resource Development
 Almaz (The International Cuisine & Convention Center)  VinEco,...
Vingroup continues to pioneer and lead consumer trends in each of its businesses
introducing Vietnamese consumers to a brand new, modern life-style with international-
standard products and services. Vingroup has created a respected, well-recognized
Vietnamese brand and is proud to be one of the nation’s leading private enterprises.
With these achievements, Vingroup is recognized as one of the most dynamic,
successful, well-capitalized companies in Vietnam, well-positioned for international
integration and comparable to the best regional and global peers. 1.2. Major achievements
 2013, Became a Foundation Member of the World Economics Forum.
 Best Retail Developer in Vietnam by British finance magazine Euromoney.
 Top 100 leading companies in ASEAN by Standard and Poor's (S&P).
 Region's Best Borrower in Vietnam by Finance Asia.
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Topic: Vingroup - Sustainable Human Resource Development
2. VINGROUP – VISION, MISSION, GOAL 2.1. Vision
With pioneering aspirations and a long-term investment strategy. Vingroup positons
itself as the property developer and retailer in Vietnam, with growing reputation and
position on the global economic map and a portfoilo of quality products any services. 2.2. Mission
Vingroup creates a better life for the Vietnamese people. 2.3. Goals
"CREDIBILITY - INTEGRITY - CREATIVITY - SPEED - QUALITY - HUMANITY"  Credibility
Vingroup places utmost importance on building its Credibility. The Group believes
Credibility is a competitive advantage and vigorously protects its Credibility as one would protect one’s honor.
Vingroup is fully prepared to execute its plans and spares no effort in meeting its
commitments, even going beyond the expectations of customers and partners, particularly
on those related to product quality – services and implementation progress.  Integrity
Vingroup considers Integrity an important foundation of its business. We comply
fully with the law and maintain the highest level of professional and social ethics.
Vingroup adopts a customer-centered approach, in which the Group places the
interests and wishes of the customers above its own. Vingroup strives to provide its
customers with the best products and services, and considers customer satisfaction as the measure of success.
Vingroup upholds a customer-service approach, and only takes on a task when the
Group is confident of its execution capability.
Advanced Human Resources Management Page 3
Topic: Vingroup - Sustainable Human Resource Development  Creativity
Vingroup considers Creativity as the source of vitality and innovation in each of its
products and services. Creativity enables the Group to deliver on its philosophy of “Dare
To Think, Dare to Do” aimed at building an organization eager to learn and to apply
modern scientific and technical technologies into its production and management. The
Group always looks into improving its efficiency and enhancing the quality of its products and services.
Vingroup promotes the development philosophy of a "Learning enterprise" in
which its employees are not afraid to learn, to self-study and to overcome their limits.  Speed
Vingroup considers “Speed and efficiency in every activity” as our guiding
principle and “Fast Decision – Fast Investment – Fast Deployment – Fast Sales – Fast
change and Quick Adaptation” as our core value.
Vingroup believes that “Glory goes to those who meets deadline”. Vingroup
understands the importance of speed whilst upholding its commitment to quality.  Quality
Vingroup aims to gather the best people to deliver the best products and services
and to contribute to building the best society.
Vingroup strives to develop a force of effective and efficient human capital with
sound Ethics and Knowledge, where each member is an expert in his field.
Vingroup believes that: The Group must be like a healthy and well-shaped body
without redundant fat. We attract and retain the right person for each position, allowing
each employee to grow in their role or face elimination if unsuited.  Humanity
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Topic: Vingroup - Sustainable Human Resource Development
Vingroup fosters close relationships with our customers, business partners,
colleagues, investors and society with goodwill, compassion and a humane spirit.
We value employees as our most important resource; we build a professional,
dynamic, creative and compassionate work environment, and provide a superior
compensation package and fair development opportunities to all employees.
Vingroup fosters “Harmony” based on fairness, integrity and compassion. The
Group values teamwork, solidarity, discipline and loyalty, and demonstrates corporate
social responsibility that harmonizes corporate goals with community contributions.
3. VINGROUP – SUSTAINABILITY STRATEGY IN 2016 - 2020
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Topic: Vingroup - Sustainable Human Resource Development
3.1. Sustainability in strategy in 2016 - 2020
Vingroup’s economic growth is closely linked to the commitments to the group’s
employees, environmental protection and corporate social responsibility. These are
strategies for the sustainability growth toward 2020. Ensure a balance between the
interests of all stakeholders and harmonize all 4 goals:
 One: Economic optimization to grow effectively and sustainably;
 Two: Ongoing develop sustainable human capital;
 Three: Managing corporate social responsibility;
 Four: Environmental protection.
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Topic: Vingroup - Sustainable Human Resource Development
3.2. Engage with stakeholders
Vingroup always looking forward harmonizing the interests of all stakeholders to
build and maintain the long-term partnerships based on mutual trust, transparency and corporate ethical standards.
Through many social communications channels, Vingroup always listens to their
stakeholders to get feedbacks for the improvement of products as well as services to
achieve sustainable growth, further contributing to society and environmental. Shareholders and Investors Business Customers partners Vingroup Local Employees community Regulators
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Topic: Vingroup - Sustainable Human Resource Development
3.3. Identification, classification and handling of critical issues
Base on constantly reviews, Vingroup identified and classified those critical issues
facing the Group. For allocating the resources appropriately, the Group have to determine the priority of these issues.
Understand the significance of sustainability development and integrate sustainable
development into governance, operations and at all levels from executives to employees. SENIOR
Sustainability criteria are defined in detail and are used as MANAGEMENT
benchmarks to measure the performance of the executives. COMMITMENT INTEGRATE OF
Developing specific policies, targets and mechanism. Ex: SUSTAINABILITY
 Research environmental and community impact before INTO
deploy any real estate projects. MANAGEMENT AND OPERATIONAL
 Recruitment and training procedures are designed to PRACTICES
ensure equal opportunity for all employees.
Providing training to all employees to introduce relevant TRAINING knowledge and skills.
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Topic: Vingroup - Sustainable Human Resource Development
4. VINGROUP – SUSTAINABLE HUMAN RESOURCES DEVELOPMENT
4.1. Protect employee rights and equality
4.1.1. Recruitment and human resources strategy
 Recruiting candidates who seek to work in a fast-paced, dynamic, creative, and professional environment;
 The recruitment process is fair and merit-based;
 Creating a modern, efficient work environment that balances business needs with employee goals;
 Investing in human capital through the successful implementation of its
training policies which underline new knowledge and skill upgrades.
 Employees are given the opportunity to attend training programs, to gain
experience in different jobs through rotation and job postings;
 Managers are required to serve as facilitators to provide technical training to less experienced employees.
4.1.2. Employee benefits and the working environment
 Work schedule: Vingroup employees work eight hours per day. Non-
customer-facing or office employees work five and onehalf days per week,
while customer-facing or service employees work six days per week.
 Working conditions: Vingroup provides all employees with comfortable,
modern offices and regular health checks. Customer-facing or service
employees are further supplied with uniforms and work in environments that
meet safety and sanitation standards.
 Incentive scheme: Vingroup rewards employees with outstanding
achievements in the form of performance awards and bonuses.  Other benefits: -
The Group’s employee benefit programs include gifts for employees
in conjunction with significant personal events, as well as recreational
programs that bring employees together to promote teamwork and healthy lifestyles.
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Topic: Vingroup - Sustainable Human Resource Development -
In addition, support is provided for the children of employees in the
form of recognition and awards, summer camps, and skills training programs. -
Multi-sport recreation complexes have been built at the Group’s
headquarters and several locations where there are large company operations. -
Other employee benefit programs include: an emergency fund, an
employee loan fund that extends zero-interest loans for those facing
personal hardship, and a bond issuance program with superior interest rates for employees only.
4.2. Build a strong corporate culture
With the goal of building Vingroup into a Common Home for its employees, the
Group has established the Vingroup Family program to enrich its corporate culture. During
2016, the Group established the Vingroup Chronicle Project to educate employees about
its unique history. The project included a number of events focused on sharing Vingroup
history, including Vin People know Vin’s History, the Golden Bell Tournament, and
several specialized training programs.
The VinClub internal social network has become an effective link between
management and employees, attracting more than 36,000 visitors, an increase of 572%
over 2015, with 14,238 posts and over two million page views.
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Topic: Vingroup - Sustainable Human Resource Development
4.3. Deliver highest quality of employee training
Many of the Group’s training programs are focused on transmitting the skills
needed for both business and career development.
 A training series of 12 sessions on leadership was presented for all Group managers;
 The Professional Shopping Center Management program was organized in Singapore;
 A specialized training program was organized for future VinMart supermarket managers;
 Nursing specialist training was held in Taiwan and post-graduate training
was given at Chulalongkorn University in Thailand;
 Training in visual diagnostics was presented at Kouhoukai Hospital in Japan;
 The 21st Century School Principals Development Training Program was
given at the University of Waikato in New Zealand.
On average, each Vingroup employee took part in 92.2 hours of training, while for
each manager the average was 114.6 hours per year.
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Topic: Vingroup - Sustainable Human Resource Development
4.4. Organizing community involvement
Festivals are planned for monthly and quarterly intervals, including team building
activities in fields such as arts, singing, dancing, and the Vingroup running competition.
Arts, sports, and culinary events have attracted the participation of hundreds of Vingroup
employees, further strengthening their camaraderie, fitness and spirit.
In addition to corporate programs, Vingroup encourages employees to participate in
volunteer activities. Vingroup employees have a track record of taking part in community
activities such as providing clothes and books for children living in orphanages and in
remote districts throughout the country.
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