An Email to Make Suggestions - English | Trường đại học Nông Lâm Thái Nguyên
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Môn: English (ENG 851)
Trường: Đại học Nông Lâm Thái Nguyên
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VIETNAM NATIONAL UNIVERSITY – HO CHI MINH CITY
UNIVERSITY OF INFORMATION TECHNOLOGY
CENTER OF FOREIGN LANGUAGES ENG04 – ENGLISH 4 TOEIC WRITING TEST —★—
QUESTIONS 6-7: RESPOND TO A WRITTEN REQUEST
AN EMAIL TO MAKE SUGGESTIONS Preparation Task
Match the definition (a-f) with the vocabulary (1-6) Vocabulary Definition 1. a suggestion
a. to put a plan, idea, or decision into action or practice 2. to implement
b. a feeling of worry or interest about something 3. to recommend
c. a proposal or idea offered to improve or solve a problem 4. an adjustment
d. a small change or alteration made to improve accuracy, comfort or effectiveness 5. a concern
e. to suggest or advise something as a good option
Reading Text: A Request Email Dear Customer Support Team,
I hope this email finds you well. I've been a loyal customer of our company for quite some time,
and I wanted to share some suggestions for improving our customer service. I believe these
changes could enhance our overall customer experience.
Firstly, how about implementing a live chat feature on our website? Many customers, including
myself, often have quick questions or concerns that could be addressed more efficiently through
live chat rather than waiting for an email response or being put on hold during a phone call.
Additionally, I recommend setting up an automated system to send follow-up emails after a
customer service interaction. This would allow you to gather feedback from customers regarding
their experience and the resolution of their issues. It's a good idea to continuously monitor and
improve our services based on customer feedback. Furthermore, we could provide more
comprehensive online resources, such as FAQs and video tutorials, to help customers
troubleshoot common issues on their own. This would not only reduce the number of support
requests but also empower customers to find solutions quickly.
ENG04 – TOEIC SUPPLEMENTARY MATERIAL 1
I understand that implementing these changes might require some adjustments, but I believe they
are in line with your commitment to excellent customer service. Let's consider these suggestions
to better serve your customers and improve the overall efficiency.
Thank you for your time and consideration. I look forward to seeing how these ideas can
positively impact your service. Best regards, Emily Johnson Tips
1. Organise the letter clearly into:
◌ Your purpose: Clearly state the purpose of your email in the opening sentences.
◌ Context: Offer some context or background information about your relationship or
experience with the subject of your suggestions.
◌ Suggestions: Convey your ideas in a polite
◌ Benefits: Show how your suggestions can enhance the situation or solve a problem.
◌ Appreciation: Thank the recipient for their time and consideration.
2. To make polite suggestions, use the phrases: ◌ How about…? ◌ I recommend … ◌ We could … ◌ It is a good idea to …
3. Sign off Yours sincerely, if you know the person’s name and Yours faithfully, if you don’t. Tasks
Task 1: Choose the appropriate word to complete each sentence, using the language used to
make suggestions from the sample email.
1. Firstly, adding a chat feature to our website could improve customer interaction. _ a. how about b. I recommend
2. _ implementing these changes, we can enhance our customer service. a. Moreover b. In addition to
3. I suggest setting up an automated system that gather feedback from customers. _ a. efficient b. allows you to
4. _ considering these ideas, we can better serve our clients.
ENG04 – TOEIC SUPPLEMENTARY MATERIAL 2 a. By b. Let's
5. Providing online resources like FAQs and video tutorials is a good idea to _ empower customers. a. reduce b. help
Task 2: Complete an email by filling in the blanks with the appropriate words provided below. share enhancing how about recommend productive enable
Subject: Improving Office Productivity Dear Mr. Smith,
I hope you're doing well. I wanted to [1] some ideas to help us _
enhance our office productivity.
I believe these changes could lead to a more [2] work environment. _ Firstly, [3] creating a _
shared online calendar for scheduling meetings and tasks? This would [4]
_ us to stay organized and avoid scheduling conflicts. Additionally, I [5] _ setting up regular
team meetings to discuss ongoing projects and share updates. This could improve
communication and collaboration among team members.
I understand that implementing these changes might require some adjustments, but I believe they
are in line with our goal of [6] _ efficiency and teamwork.
Thank you for your time and consideration. I look forward to hearing your thoughts on these suggestions. Yours sincerely, Michael Anderson
ENG04 – TOEIC SUPPLEMENTARY MATERIAL 3 Task 3 From: Betty Corners To: Danny O’Brien Subject: Asking for feedback Date: June 20, 2022 Dear Mr. O’Brien,
I hope that you were pleased with our food and services during your company’s anniversary
banquet on June 15. Since this is your first time with us, we would be happy to get your feedback
and comments so that we can serve you better in the future.
You can send your comments and suggestions to this e-mail account, or you can also give us a call at 171-367-0287. Best regards, Betty Cornors
Chef and Proprietress, Betty’s Catering Services
Directions: Respond to the e-mail as if you are Danny O’Brien. In your email, provide TWO
pieces of information and make ONE suggestion.
ENG04 – TOEIC SUPPLEMENTARY MATERIAL 4